Tom Alcorn | Page 12
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
36 yrs, 10 mos
Industry Experience
36 yrs, 10 mos
Specialties & Trainings
Master Service Manager and Master Technician
355 Reviews
Write a Review355 Reviews of Tom Alcorn
September 12, 2021
There are not enough accolades to describe my amazing experience with Klaben Ford . I actually live in northern Virginia and found out through friends here about Klaben when I couldn’t find a reliable de experience with Klaben Ford . I actually live in northern Virginia and found out through friends here about Klaben when I couldn’t find a reliable dealership In my area to help me with an issue with my Ford Escape. Klaben took over for me and provided us with all the support, direction and education that was lacking to get the proper outcome to an otherwise nightmare of a situation. Thanks to Richard Klaben, his service manager Tom, along with their entire staff we were able to get our 2018 Ford Escape engine replaced - for virtually nothing even though it was out of warranty . All Mr. Klaben kept saying was “ it’s the right thing to do and we want all Ford customers to be happy and satisfied . “ He even offered to send one of his own employees here - 400 miles away - to pick up our car and repair it at no cost to us ! I actually refer to this as going way above and beyond “ the right thing”. Thank you doesn’t come close to showing our appreciation for such a great dealership , along with an amazing staff from top to bottom . When we buy our next car I see a road trip to Ohio in our future ! Thanks Klaben Ford . You all are the best . Nancy and Will Mc. More
Other Employees Tagged: Richard Klaben
September 02, 2021
Service was great Very friendly and nice service department also very helpful to get my truck back to me as quickly as possible also my looked great after it was detailed after the repairs. department also very helpful to get my truck back to me as quickly as possible also my looked great after it was detailed after the repairs. More
Other Employees Tagged: Mona Crooks, Joe French
August 08, 2021
Klaben Ford once again exceeded out expectations for customer service. Louis, Denise, and Tom all treated us like family. We will always by our F-150s from Klaben. Traveling to OH from PA is always w customer service. Louis, Denise, and Tom all treated us like family. We will always by our F-150s from Klaben. Traveling to OH from PA is always worth the trip. More
Other Employees Tagged: Richard Klaben, Louis Polos , Denise Miller
July 29, 2021
I have had my cars serviced here numerous times over the years. Always a fantastic experience. Always treated like family by a professional, knowledgeable and friendly staff and always very pleased with t years. Always a fantastic experience. Always treated like family by a professional, knowledgeable and friendly staff and always very pleased with the quality of their work and customer service. Thanks again Artie, Steve, Brandon, Nick and Mona!! More
Other Employees Tagged: Mona Crooks, Joe French, Artie Gissinger, Sean Bradford , Brandon Brinko, Nick Johnson, Steve Workman
July 27, 2021
The dealership always takes care of my problems promptly. I have been a customer for many years and refer others to Klaben. Thank you for everything. I have been a customer for many years and refer others to Klaben. Thank you for everything. More
Other Employees Tagged: Mona Crooks, Richard Klaben , John Coleman-----5 Stars
July 27, 2021
I have been a customer of Dave's for over 40 years. He is professional, knowledgeable, and helpful. Dave is always on top of everything. is professional, knowledgeable, and helpful. Dave is always on top of everything. More
Other Employees Tagged: Mike Brandvold, Richard Klaben, Christine Klaben , Dave Mott
July 26, 2021
Buying vehicle was easy. Staff very friendly. Unfortunately, service availability is an issue. I purchased a maintenance package with my new car. Can’t get the value from ii, because the servic Unfortunately, service availability is an issue. I purchased a maintenance package with my new car. Can’t get the value from ii, because the service department is so busy. Called today for a routine service to car. Soonest appointment is two weeks out. My advice, think twice before purchasing maintenance package. More
Other Employees Tagged: Mona Crooks, Joe French , Matt Moyers
July 13, 2021
It seems like everytime I visit the dealership an improvement has been made. This time the entrance to the service department has been made easier to maneuver. Along with the efficiency and friendlin improvement has been made. This time the entrance to the service department has been made easier to maneuver. Along with the efficiency and friendliness of the staff makes me glad I chosen Klaben for my regular maintenance for my vehicle. More
Other Employees Tagged: Mike Brandvold
July 09, 2021
I have coming to Klaben for 10 years for new and used vehicles as well as service. The Klaben team is professional, courteous, and honest. I will always recommend Klaben to others. Thank you. vehicles as well as service. The Klaben team is professional, courteous, and honest. I will always recommend Klaben to others. Thank you. More
Other Employees Tagged: Mike Cooney, Christine Klaben , Patrick Sandy
July 01, 2021
It's always a good experience having my service work done at Klaben Ford. It was a pleasure working with Tom Alcorn, and Mona Crooks. The service technician did an excellent job installing the seat bottom co at Klaben Ford. It was a pleasure working with Tom Alcorn, and Mona Crooks. The service technician did an excellent job installing the seat bottom cover. More
Other Employees Tagged: Mona Crooks