Great buying experience - ASM
Everyone that we dealt with was friendly, outgoing, and professional in every way. From the initial contact with the dealership to the end of the process was all very efficient and professional. Each person that I dealt with seemed honestly concerned in how our experience was going. Lynn Grimsley was the sales associate that I dealt with. She was great to work with and I would recommend her to anyone that asks.
Cassandra Madden - Cassandra Madden
The staff here is great! Malik was super helpful in finding the right car for me, while still keeping my budget in mind! I never once felt pressured or rushed to make a decision!
Best place to find a used car - DWang34
If you need a car come here, they will try there best to help you out with finding the right car. And will work with you no matter what kind of credit you have
Wonderful dealership - Shoppingforjeeps
I visited this dealership to look for a new to me (used) jeep and was instantly welcomed by everyone. The atmosphere was very wonderful and calm. Nothing Like I've ever dealt with at any other car dealership. Absolutely no stress! Xavier was awesome and very knowledgeable and helpful. He worked with me on every one of my needs. If you need a car, this is the way to go!
Awesome experience - RGV
A.J was great to work with. Loved the fact that we were not pressured into buying a car right away. Good dealership. Lots of inventory.
Helpful, attentive, honest service - janet123
I purchased a BMW from AP Fairfax about 4 months ago. Faheem and his colleagues were very professional and helpful. I felt that I was treated with honesty and integrity and they were very helpful in answering all of my questions and going above and beyond to help my in my car purchase. I love my new car and have had no issues with it or any regrets in working with AP Fairfax.
Refreshing automobile purchase - Ben1955
The 750Li advertised at the dealership was in near mint condition. I conducted my business with Sam who provided hassle free professional service. The whole purchasing experience was conducted in a very timely manner thanks to Sam and his associates. The facility is very clean with an outstanding inventory of foreign and domestic vehicles. I would highly recommend this dealership and Sam to my family,friends and associates.
Enjoyed working with Rick Bradley. Excellent experience . - CindyCSFA
They were fair on their price of the vehicle I purchased,and they gave me what I wanted for my trade. This was the quickest purchase process that I've ever experienced. Highly recommend !
Clean car, great service....ask for Joe Taylor - Sfnick2381
Joe went above and beyond to make sure my car was perfect before leaving the lot. He did a really good job of representing Hyman Brothers!
We received excellent customer service. - Samoanshaker
Excellent customer service which made the whole experience pleasant. I would highly recommend this dealership to family and friends. They were very friendly and knowledgeable.
Top Reviewed Specialists At This Dealership
Great experience - KY VeeDub Guy
I was looking for a low mileage VW GTI. Found one with a great carfax at Farifax Motors. I was a little nervous but I bought the car sight unseen. Flew in from KY to pick it up. It's a great car, super clean. Got it at a great price. Smooth transaction. Would buy from them again.
It went very well - Audi2016
All the personal I dealt with were extremely friendly and the process was very relaxing. I did not feel pressured at all to making and decisions
Great Experience but have your documentation ready! - Vmccrar1958
They will pre-approve you on the phone and tell you they will have everything ready for you so it won't take long. It won't if you take everything with you, to include you last 3 bank statements. I had to log into my bank account and print mine from one of their computers. So be prepared. Things move smoothly after all documents are in hand. Go online and pick a few choices to save even more time.
Easy!!! Quick!!! Quality!!! - Christopher Stone
Sim Diggs is not the typical car dealer. He didn't put pressure on us and was completely focused on meeting our needs. The entire team at Mike Duman Auto Sales got us in and out and met every expectation we had for a car dealership! Thanks Sim
Great Deal, Great Car, Great Customer Service! - Bill Fold
Great Deal, Great Car, Great Customer Service! What more could a car buyer ask for? (Ryan worked with us and provided a great deal on the right car for us.)
Great Service & Honesty - Ford
Two months ago, I purchased a beautiful truck with 50k miles. A month later I learned from Ted Britt Ford I needed a new engine. Right at this same time our son was hit by a drunk driver and with bills growing bc of no health insurance it seemed things couldn't be getting any worst for our family.
I then received a call from Tom who wanted to send me my plates, for the 30 day period was coming up. He not only talked to the owners and managers, but he sent money to help out with the diagnostic work I had done at Ford. After I learned the engine was bad, I received a call, out of the blue, from Tony, the Manager of Fred's Auto. He told me, as per the owner Qasim Abbasi, they would put in another engine! Two and half weeks later I am back driving my favorite truck and can't begin to thank them and the Lord above for what they have done.
In my 58 years I have found someone's word does not always mean what they say. The day I purchased this truck the owner said he would stand behind any vehicle he sold. This is the truest thing I have experienced and can honestly say Mr. Abbasi's word is gold.
Thank you to everyone at Fred's Auto and especially Mr. Abbasi, Tony, Tom and Dean!
Horrible experience - Kyle Bundick
The worst experience possible. My girlfriend purchased a car from here a month ago. Had nothing but trouble with the vehicle since day one. A lot of work that needs to be repaired (sway bar links, struts, ball joints, and gas tank leak) . And Matt Richardson said there was nothing wrong with the vehicle. She brought the vehicle back to the dealership way before the 1000 mile warranty expired and they said nothing was wrong with the vehicle and pretty much told her she needed to leave. 3 out of the 4 sway bark links were broken all the way through and cost out of pocket 275 dollars, since the warranty paperwork hadn't been filed until 12/8/16 and the vehicle was purchased on 11/3/16. Which the vehicle shouldn't have passed inspection with the links broken. But Charles Barker Toyota passed it that day. The struts and ball joints also need to be replaced. On top of that the gas tank is leaking. On the day she purchased the vehicle, she was promised that Charles Barker Pre-owned Outlet would mail the permanent plates. She called once a week for a month and they said they had been mailed. Well after the 30 day tags expired, she called again and said they were just sitting there. Then she couldn't drive the vehicle legally. The day she purchased the vehicle she also purchased an aftermarket warranty through Continental. Well when she took it to a body shop to assess the repairs NEEDED due to safety, the body shop called Continental and they had never even sent in the paperwork on the purchase of the warranty. That was over a month after purchasing the vehicle. The people who she has been talking to are not willing to help out what so ever. Especially Matt Richardson. It is a shame that a big company like this would sell an unsafe vehicle with a 1000 mile warranty and not do anything to fix the problem.
Excellence experience, Top of the line Dealership - Keith
First I want to say THANK YOU to P J, He was very nice and professional from the beginning when I spoke with him on the phone and in person. He even help me surprise my wife. He was Great.
When I got to the Select Auto Imports I was greeted by everyone and I mean everyone.Including the Owner.
I can tell you that was a great feeling .
Then P J showed me the vehicle that I had called about. It was just like P J told me on the phone. Very clean and in excellent condition. I was very pleased. I had been looking for a while and now I'm a Proud customer of
SELECT AUTO IMPORTS and EXCELLENT place to buy your next car.
Trust these people! - greenleaf12
Bought and paid for my car from L.A., and it was easy and smooth. Nice people, and honest about my car. Trust 'em and drive home happy!
Ryan is awsome! - Sjones
I thank God that Ryan was my first contact. He knew exactly what i needed and what i could afford. He was very informated and no gimmicks. I finally have a reliable transportation for my family with no worries. Thank you Ryan and Car Credit Nation. Love my new car
Thanks Arlington motors Woodbridge team!! - Hash
"I had a wonderful experience at Arlington motors. The salesmen Sergio and Kevin were really helpful. I visited their dealership over 10 times but they were still patient and eager to help and provide great costumer service. I got my dream car with a great deal. I recommend their dealership!
Thanks, Arlington motors Woodbridge team!!
THE BEST CAR BUYING EXPERIENCE I EVER HAD - Ms. M. Payne
I was in search/need of a new(used) car but I knew my credit was not up to par, my sister-friend, Kim referred me to FRANK. I was nervous at first but FRANK and his friendly, personable personality put all my nerves at ease. FRANK assured me that he was going give it his all to "Make It Happen" and he did just that. FRANK answered all of my questions, went over every document one by one and allowed me to take my time to read through all the documents before I signed. Not one time did I feel rushed or that he was only about "MAKING THAT SALE".
When I finally met JEFF, he was very cordial and kind. In my estimation, JEFF went over and above to work his “MANAGERIAL MAGIC” and I ended up driving off the lot in a BEAUTIFUL, SLEEK, SILVER, 2013 HONDA ACCORD with all the bells and whistles.
My suggestion to anyone who is planning to stop by Smart Wheels...
1) Know your credit score
2) Know your budget
3) Keep an open/understanding mind regarding interest rates (after all Smart Wheels is there to offer a SECOND CHANCE to those that need it)
4) Remain optimistic
5) Have patience
6) MOST OF ALL... Do not allow the experience (reviews) of others influence your decision to pay Smart Wheels a visit with a smile. You will kick yourself if you do...
In closing... FRANK and JEFF made my car buying experience one to remember!!!
Thank you Jeff and Frank you guys are AWESOME!
~ Michelle, A VERY SATISFIED CUSTMER
Horrible experience - Stephen S.
Went to Basic to look at a Corvette. The deal I negotiated was a good deal. Dealt with Eugene, the manager of the West Broad St. sore in Richmond. He let us take the car over the weekend to test drive & have it checked out. The car was out of gas so he got a salesman to go get a gas can filled. He then told us to put gas in it & he would reimburse us on Monday when we brought the car back. We drove to Glen Allen to see some friends and then we were going to go to dinner. When we left the car would not start. I called Eugene & he told me me his towing company couldn't tow & I had to arrange the tow & he would reimburse me. I asked him who is towing company was & I called them & they came & towed the '04 Corvette & they took us with them to pick up our car. When it came time to reimburse us for the gas he said he would mail the check. I did not trust him after that as he lied about the tow truck. Since we had such a horrible experience & ruined our dinner plans for Saturday night Eugene agreed that the dealership would treat us to dinner. Another lie. The carpets in the Corvette were wet & I think the car may have been in an accident. I finally was reimbursed for the gas but had to drive to Ashland, Basic's home office. Eugene yelled & screamed at me on the phone Monday when I asked about the gas reimbursement. A rude, crude nasty man. He should not be a sales manager. Horrible car buying experience. Zero star rating!!! Several weeks later Corvette still there. Something wrong with it & them. Do not buy a car at Basic Auto Sales!!!! Stephen S.
Lack of compassion, leadership and mechanic knowledge - Lack of Compassion; Frustrated
Purchase the 2012 Hyundai Sonata GLS car and picked it up on 6/2/2016. The car drove well on the test drive(s) and the day I drove it home. The days following my purchase, I started experiencing brake problems on the car. My sales Charles McCord instructed me to return the car and let their mechanics look at the car. 3-4 days later I took the car back and the mechanic claimed he didn't see or hear anything out of the ordinary. Everything was normal. I told him he was incorrect. I do have enough general knowledge about the mechanics of vehicle to know what is normal and abnormal. The mechanic claimed he "greased the brakes/lubricated them" and turned the rotors. That was incorrect because you can not lubricate brakes..............Give it time and the brake dust should go away. FALSE!!!! Less than a week later, the exact same problem. I take it back again; they SUPPOSED to have put new brake pads/shoes on the back of the car because the sound is louder. I did not have to pay for any labor or parts. But I did pay to have the tires rotated and balanced. Everything sounded and looked good after waiting for hours. Once again,here we are on the 3rd week, I am right back with the same problem again; scrubbing and knocking sound coming from the back of the car.. These mechanics at the dealership are CLUELESS on how to properly diagnosis the problem. I called them on the morning of 6/27/2016; telling David for the 3x time about the problem. His solution was he did not know what to tell me, I was basically on my own. He tells me why don't I take it to a mechanic in NC. What??!!! It has not even been 30 days yet!!! David was sarcastic and did not care about me as a customer and the trouble it has brought to me. He did not care. I told him I had contacted NCDMV and Virginia DMV and my bank about the matter and possibly would be returning the car. He did not care. He told me to do what ever I needed to do. No Compassion at all. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. My salesman Charles (Chili) was wonderful but the other salesman and mechanics are horrible!!!!
2014 Nissan Maxima SV - emills0202
I am currently sitting at the desk of Roland G. and I'm 100% satisfied. He told me 2 days ago the dealer would work a deal with banks to get me off the lot in this beauty and he did it! I told him I didn't want a payment over 300$ and he made that happen too! Thanks Elite Motors!!!!!
FAR FROM "PERFECT" - FRANCHISOR
If "Perfect" is what you are looking for, DO NOT GO HERE! Arrived today upon appointment to test drive a car. I along with my wife were professionally dressed. Loan in hand. Ready to do business! As we entered, we received no greeting from the two salespersons (very busy at work on their facebook and instagram pages by the way). We asked for the salesperson that the appointment was booked, and he had "left for the day" but upon further evaluation of this particular dealership, He in fact was there the entire time and matter of factually hid from his "troublesome customers" in his hideaway office as he walked past the sales rep and smirked not knowing that we knew EXACTLY who he was because my wife and I looked him up on LinkedIN way before he even knew what we looked like. LONG STORY SHORT....STAY AWAY FROM THESE JOKERS LOGICAL PERSONS! If you can read this Perfect Auto,...You have ben 10'd.
Will come back again! - brit2013
My husband and I went into this dealership last week and we are extremely please with how everything was handled. The staff were exceptionally helpful and a pleasant to be around. We didn't feel pressured like most make you feel.
BEWARE OF BEING RIPPED OFF!!!!! - amadcustomer
THIS IS THE WORST DEALERSHIP EVER! DO NOT GET FOOLED INTO BUYING A CAR FROM HERE! The only reviews that are good about this dealership, are made up from the workers there! I know this because I bought my 2004 Audi A4 from them on 11/23/2013 and they wrote a review up here "Pretending" to be me. They are scammers and once they had my money, it was not their problem. My car broke down the night after buying it!!! And all that sweet talk before I bought the car, about them willing to fix any problems was bs. The manager himslef, Shawn, told me to my face that maybe next time I will buy a new car and not a piece of metal from him. He said very disrespectful things to me and shows that he is a womanizer and has to respect for women at all. He basically took advantage of me being a single female trying to buy a car. My cars frame was bent and will not pass inspection. He sold me a TOTALED CAR!!!!! DO NOT BUY FROM THESE CROOKS! I have reported them to the BBB, they will surely be shut down asap!
Consumers Auto Warehouse
Doctor of Credit and Style