Amazing customer service - Norma

This is my fifth car that I buy in Honda (in different states and different dealers honda) but this time my experience was amazing because the customer service that I received in Findlay Flagstaff from all the staff exceeded all my expectations, in my opinion Jabob Lozano had immediate answers to all my questions and in a very clear and honest way wich positions him in a sales consultant with very little competition... I’m so happy with my new car so Thanks Findlay flagstaff team.

Couldn't have asked for a better experience! - mwilliams

I have been telling everyone I know how unbelievable my experience has been at Showcase. The entire team went out of their way to make me feel valued and my business appreciated. Not only are they professional and genuine but beyond that they have held themselves accountable and taken ownership when necessary which is no small deal in this industry. They went above and beyond at every single opportunity and I am blown away at the customer service I experienced from start to finish. I will continue to share my incredibly positive experience and wouldn't even think of buying a car anywhere else!!

Great salesman - Hondacivic18

Great service and really friendly customer service. They helped me get into a new car that is fantastic and worked with me to find the best car for me.

Amazing customer service - Arsenic2012

Adrain Gonzales made my purchase extremely easy and painless! I would recommend him and Superstition Honda to everyone in the future. Extremely happy with the whole process!

Exceptional Salesmanship - Satisfied Customer

Adrian was exceptional at pointing out the differences between various model's features.. He was patient and positive in answering our many questions. I feel he did an honest work up with the numbers and explained our various options to meet our budget.

Saleman, Drew, was awesome! - Beth

I want to say what a great salesman Drew is. He is personable, listens to his customer's needs and does all he can to get the customer the deal they are looking for. I will send all my friends to him and to this dealership. I have bought 2 new cars from Drew at this dealership and have been impressed both times. Everyone is very friendly and works with customers to make them happy. Again, the dealership is great and Drew is excellent. He made 2 different car buying experiences wonderful encounters. I have been very impressed.

Very Helpful and Knowledgeable - newcarsmell

Erick was very helpful and customer service orientated. He was more than happy to answer my question that I had regarding my vehicle. Prior to servicing my vehicle he let me know the cost so that I wouldn't be surprised at the end.

Can't thank him enough - Jeanne M1969

Thank you Leon at Earnhardt Honda for fixing the wrong that Chevy did to me. The way you really listened to the bad experience, and what was happening to my car. You were a breath of fresh air. You were able to diagnose the issues quickly and have a solution. I don't want to forget Tina, she was able to get me into a great rental and fast. You don't know how much you guys mean to me. Thank you thank you thank you. You will always be the First I call. Great team Earnhardt

Told us they would hold the car and sold it without calling! - Markw43

Below is a letter I sent to the dealer describing our bad experience. I wanted to thank you and Steven Berg for all of your help on Wednesday. We do appreciate you putting the Accord on a courtesy hold until my son and his fiancé could talk to their bank. I didn't realize BOA wouldn't loan on a vehicle that had over 125K and they refused to make an exception even though the Honda was only over by 925 miles. I called Steven around 6:30 PM on Wednesday to let him know we still wanted to purchase the car using Prescott Honda's lenders. I did ask him to find out if we could get the price down a little more since it went from $8900 to $10,300 with tax and doc fees. He said he had left work for the day but he would get back to us the following morning. He never called. My son called Steven when he got home from work on Thursday and was told the car may have been sold. A little while later Steven called back and stated the car had been sold. I'm not sure why Steven didn't call us back Thursday morning as promised. This was my son's first Dealer experience and it certainly wasn't a pleasant first time experience. My son and his fiancé really wanted a Toyota Camry so he asked me to go to Findlay to look at their used car selection. We didn't find anything decent on their used car lot so I told him we should stop by Prescott Honda while we were in the area. I'm not a huge fan of new/used car dealerships in the Prescott area but I have always considered Prescott Honda the best dealer in the area. I always check out your inventory and prices first but usually end up going to Phoenix dealers or private party sellers to buy my personal vehicles. I am loyal to my money and will only shop local when it makes good financial sense. My daughter purchased her first used car from Prescott Honda several years ago and other than the credit check fiasco it was a pleasant car buying experience. My daughter paid in full with a cashier’s check from AZ State Credit Union and Prescott Honda still insisted on running a credit check claiming it was federal law which we later found out it's not. If we had walked in with a bag of cash I could understand the need to run some checks but she borrowed the money from the credit union so obviously she wasn't laundering money. The article below backs up my reasons for disputing the need for a credit check when obtaining a loan elsewhere. The Anti-Terrorism Law Doesn't Require a Credit Check. I guess most car buyers don't educate themselves on the law and believe whatever dealers tell them. I had this discussion with Mr. Berg the other day and he finally admitted that it wasn't required for transactions less than 10K but Prescott Honda's policy required a credit check for every purchase. "This is a ruse and designed to get access to the customer's credit report in order to qualify a customer to various finance sources the dealer uses." Per the article/link below. Car Dealership Credit Report Scams and the Patriot Act. I will not bother visiting Prescott Honda in the future...I have learned my lesson. I will certainly share my experience with anyone I know that's looking for a new/used car or a service center. I wouldn't even recommend your service department since the mechanic that performed our airbag recall left black grease on the door panels and kick panels of our Honda Civic. I did complain to the service department and they failed followed up with me. I left a negative review after that incident and I will be leaving another one for the sales department.

Great dealership with great customer service - TimfromAZ

I had another Excellent sales experience. Adrien is awesome! Was in and out in just under 2 hrs to buy a new CRV. Great dealership.

Top notch service from Mike P - Colleen

Mike Pescatore is hands-down the best service manager in Tucson. He takes time to explain repairs, provides options, and is honest and professional. I have been with Mike for 10 years.

Do not deal with Alex! - Grand national

Do not deal with ALEX! I was greeted with total and utter disrespect. He had a “know it all mentality” and was very condescending. He displayed very little professionalism by over talking and cutting me off! As soon as I alerted him of his disrespectful attitude, he then said a smart comment about my service in the military. I will be filing a formal complaint. The worst part is that another one of his co workers brought to my attention that he had only been working there for a few weeks. This incident happened on may 27th 2018. Worst experience ever!!!! I ended up making a deal with Arrowhead Honda later that night!

Worst customer service ever received. - Monteverdedad3

Salesman lied to me twice (that I caught). Then when I called back and asked him what was going on, he started trying to fast talk me. When I asked for his manager he “couldn’t remember his name and had no way to get his number. The tipping point is when he started laughing at what I was complaining about.After hanging up with him I called directly to the dealership..again and asked for a manager directly. Once your off the lot they couldn’t care any less about you or what you may need. If your from out of town then just forget about getting anyone under a manager to help you. The salesman told me to throw away my license plate when I traded my car in. When I didn’t receive my plate after my temp permit expired, I called back asking when I would be receiving my plates they told me I shouldn’t have thrown them away. After talking to a manager (Ivan) some other person called me (AJ) and told me all I needed to do was take time out of my day and go down to motor vehicle pay $5 and get another plate. While trying to explain to him that it wasn’t my responsibility to do that since they were the ones that told me to throw them away to begin with, he just kept talking over me so I said thank you and hung up on him. Ivan called me back and started to tell me again that all I needed to do was go to motor vehicle and pay $5 and I would get a plate. Like I have nothing better to do than go sit at any licensed MVD dealer and pay out of pocket for a plate. It might only be $5 but after dropping $20k on a car that seems ridiculous. I will never go back and will tell anyone that will listen about the horrible experience I had. Maybe if I would have bought a brand new $35k car not a 2014 $20k car I might have been treated better. Sorry about my review kind of jumping around but I’m typing as I remember things. If I had more time I would put more about my experience. One more thing, if you take a trade in don’t give them your keys to hold because of you tell them you want to go get something to eat they somehow can’t find them..but hey they have popcorn for you and your family to eat for 6 hours. From the operator to just before the managers, everyone needs customer service training. Worst place ever!!!

Kat was amazing!!! - Eric Little

Kat at Tempe Honda made my day a million times better!!!! I came in without an appointment because my car battery was completely dead. Without any hesitation at all she had me in and out and I still was able to make it to my appointment on time. Thank you Kat for the fast amazing service.

Happy - John Galroth

Bought a pre owned Subaru from this dealer, the service was great paperwork was fast and efficient. Would do business again on the future! And we live in Prescott we drove to Kingman Honda for the deal!