582 Arizona Used Car Dealers

I am extremely disappointed with my experience at Chapman - HOLLY

I am extremely disappointed with my experience at Chapman BMW on Camelback. Despite calling ahead to ensure a quick process, I was stuck in finance for four hours. I finally received my vehicle at 8:30 PM, only to find the floor mats and second key missing. The salesperson promised the key would be mailed the next day, but I was later told it would cost $1,500 for these items. Furthermore, despite a claimed 120-point inspection, the low oil light appeared less than 30 days after purchase, indicating it was 2 quarts low. I had to pay a separate manufacturer dealership $1,600 for service and an additional $800 to fix a rear door that wouldn't open due to prior tampering. How did this pass a thorough multipoint inspection? Management falsely claimed they must have just forgotten to reset the light, but a reset does not change a critically low oil level. The General Sales Manager promised a week ago to look into these issues and call me back, but I still have not heard anything. As a business owner, I find this lack of communication and failure to stand behind an inspection completely unacceptable. If you are buying a used vehicle of another make from this dealership, beware. They clearly do not properly inspect or stand behind other brands they sell. 2 weeks later still have not recieved a call back!

Michael was always ready to assist my husband and I when - Bramirezrn13

Michael was always ready to assist my husband and I when we were in the search of a car. Michael was very friendly, knowledgable and approachable. Thank you!

From start to finish, my experience with Ryan at the car - Be_gom

From start to finish, my experience with Ryan at the car dealership was amazing! I did not expect to have such a pleasant experience at a car dealership. My baby and I were treated with respect and care, I was offered assistance, all of my questions were answered, I was provided a room to breastfeed in, and I was offered food and drink. In every step of the way, Ryan always had patience with me, with a very willing demeanor, and such a positive attitude. All of the staff was very nice and welcoming, but Ryan’s role on this day was pivotal. He helped me jump through every hurdle with ease, comfort, and care. As a first time buyer, buying a car was a huge life decision for me. I have to admit I was a bit hesistant and unknowledgeable about everything. I thank God that Ryan was there for my family and I on that day. We left the dealership happy and with a new car. Ryan was the real MVP that day and I hope his great efforts and hard work are seen and recognized and compensated! Thank you Ryan and everyone at Ken Garff Gateway Chevrolet! :-)

It was good Arturo. - alyla_2507

It was good Arturo. It was a really good man. they help us with all the respect and he was on us and I really happy with him. and my family.

Very easy, great, quick service. - Chronos3801

Very easy, great, quick service. Completely satisfied with the experience The Best service in town.

Service at Precision Toyota is always 5 star! - Patap

Service at Precision Toyota is always 5 star! They have the best customer service anywhere! And a relaxing environment in which to wait.

I had an appalling experience at Chapman Hyundai Phoenix - Raj

I had an appalling experience at Chapman Hyundai Phoenix today when returning my lease vehicle. After arriving to complete a standard lease return, I was kept waiting for over an hour. When I was finally addressed by Manager George Salman, the situation went from frustrating to completely unacceptable. Upon learning that I was returning the lease without purchasing or leasing my next vehicle directly from their location, George Salman behaved in an extremely rude, hostile, and dismissive manner. He ultimately told me to get out of the dealership simply because I chose to buy my new car elsewhere. The lack of basic courtesy, total disregard for a returning customer's time, and the unprofessional, aggressive behavior displayed by George Salman was appalling. No customer returning a vehicle should be subjected to hostililty or thrown out for making an independent purchasing decision. I strongly advise others to exercise caution when dealing with this location and its management. I will not be returning to Chapman Hyundai Phoenix for any future sales or service needs.

Our auto is a VW Tiguan and the 2nd one we have owned. - acpc3204

Our auto is a VW Tiguan and the 2nd one we have owned. Prior VW autos we owned over decades were convertible beetle, square backs and Passat. Having work done on our vehicles over many years and I can say the service manager, Jeff at Gilbert VW dealership is very good with us every time. Trust and confidence is huge these days and we feel like Jeff takes great care of us each time. We always ask for him if by chance we dont see him when bring our cars in for service because we trust him. Thank you.

Family atmosphere at this dealership make you feel more - Samrabadi

Family atmosphere at this dealership make you feel more welcome and at ease they have a nice collection of cars with a good prices

This was hands down the best car-buying experience I’ve - Jas091075

This was hands down the best car-buying experience I’ve ever had. I was coming out of a really stressful situation after my previous car was totaled, and Matt and Chuck truly took care of me. They worked so hard behind the scenes to make the numbers work and get me into a 2026 Trax ACTIV at an incredible price. I felt respected, supported, and never pressured. They listened to my situation and really went the extra mile to help me. I honestly feel like they gave me a deal that set me up for success, not just a sale. I’m so grateful for their help and would recommend them to anyone without hesitation.

I purchased my 2022 Mazda CX 5 from Chapman Mazda. - ccarlson38

I purchased my 2022 Mazda CX 5 from Chapman Mazda. Their service department is outstanding. They go above and beyond to help me feel welcome with their upbeat happy attitude. That describes Wayne in service. Highly competent yet very down to earth. Josh was very helpful as well. I highly recommend Chapman Mazda Bell Rd for all your service needs. Thanks, Cathy Carlson

Brought my truck into the shop 4 plus weeks ago for - indy1401

Brought my truck into the shop 4 plus weeks ago for window tint repair where they did it and windshield wiper motor, oil change and repaint front bumper where they damaged it. Still getting excuses from them and the run around. Called the owner. Did absolutely no good. Been a customer since 1989, won’t be returning. They have gone down hill drastically. Used to be a good place but no more.

I was helped out right away. - ana8856rios

I was helped out right away. I didn’t have to wait so long. I liked that.

We have been long-time clients with the Service - User-b3b5b6c121

We have been long-time clients with the Service Department at Land Rover Chandler, and have never had a bad experience. The Service Manager along with our Service Representatives have always been extremely responsive to our needs and have treated our Range Rover Sport like it was their own car!

They kept my Jeep for five days and did absolutely - mrdanlewis2

They kept my Jeep for five days and did absolutely nothing to it. An appointment was scheduled through Larry H. Miller Chrysler Dodge Ram Avondale's website for 7:00 AM Monday, September 14, for my 2014 Jeep Patriot. Their virtual assistant confirmed the appointment and said someone would follow up. Nobody ever did, but because the appointment had been confirmed, I brought the Jeep in Monday morning as scheduled. When I arrived, my service advisor, Jose Burghardt, told me it could take three days just to diagnose the vehicle and look at the brakes. I was surprised by that timeframe and took a few minutes to decide whether I wanted to leave it. I ultimately agreed, and Jose told me he would try to put a rush on it. By Saturday, September 19—five days after I left my Jeep with them—I had received no update whatsoever. Their status system still showed my vehicle as “Received,” so I finally called the service department myself. Jose confirmed that absolutely nothing had been done to my Jeep. No diagnostic. No brake inspection. No work at all. I told Jose that I wanted my Jeep back and specifically confirmed that no work had been performed and there would be no unexpected charges. Jose told me he would have the Jeep moved so it would be ready for pickup and that he would call me back in five minutes. That call never came. I finally spent $20 on a Lyft to return to the dealership and retrieve my Jeep. Jose was again the person I dealt with. After the dealership had kept my vehicle from Monday until Saturday without performing a single service, the response I received was essentially that this was simply how their process worked. There was no meaningful apology or acknowledgment of the complete lack of communication or the additional transportation expense I incurred while my Jeep sat there untouched. A diagnostic backlog is one thing. If you're several days behind, tell customers that upfront and let them decide whether they're willing to wait. Telling me a diagnostic could take three days is very different from keeping my vehicle for five days without even beginning the diagnostic. Taking possession of my vehicle, doing absolutely nothing with it for five days, providing no proactive communication, failing to follow through on promised callbacks, and then treating my frustration as though this is perfectly normal is unacceptable. If someone had simply communicated with me, I could have picked up my Jeep days earlier and taken it somewhere that could actually look at it. I left on September 19 with my Jeep in exactly the condition it was in when I brought it there on September 14—except I had lost five days and another $20 getting back to the dealership. I would not trust this service department with my vehicle again.

Joseph Ramos made my car leasing experience a breeze. - lpedrego

Joseph Ramos made my car leasing experience a breeze. I reached out to him over the weekend and let him know I was looking for an iX, which has been discontinued. He made sure to ask all the right questions. By Monday he had found multiple options to choose from, provided a quote, and arranged to have my car shipped in from out of state. Joseph provided meaningful updates everyday and had me fill out all the paperwork remotely. Less than 2 weeks later I picked up my car and spent less than an hour at the dealership as a result of Joseph's proactive efforts. He was efficient, professional, and I will gladly work with Joseph Ramos again when my lease is up.

I just picked up my new 2026 F350 6. - kbmiller1

I just picked up my new 2026 F350 6.7 4x4 Lariat today and couldn't be more pleased. Oro Ford made this entire process very easy and their pricing was THOUSANDS of dollars less expensive than the several other Ford dealers I contacted. Danny Johnson did a great job and provided lots of help during the truck build and buy process! I will definitely purchase my next Ford from Oro Ford.

Had some problems but they offered to try to fix them - dconly12

Had some problems but they offered to try to fix them and I have to give them credit for this.

I honestly can't say enough from my experience. - RatsAss67

I honestly can't say enough from my experience. From day one in the service department and finding out my car needed life support to the life saving sale of my newest vehicle it was not only seamless but it was comforting and assuring that "they got me". I don't mean "the understand me" which they did but in a sense of "Hands & Open Arms" I felt safe in their hands and trusted them implicitly! I'm in a frail condition and I need a vehicle to keep up with my very personal appointments. I didn't have to explain or discuss my condition with them though I do believe they did take extra care with me but I truly believe they treat all peoples as though they are precious gems and are treated accordingly; As though you are one of a kind and valued just as highly. I have never had a transaction be so painless and uncomplicated - I was treated the exact way I would want to be treated. Typically you get some kind of something be it good or not so good - nothing is ever that smooth and that perfect -- until I was care for with this team. I can't thank you all enough. I've had time to reflect on this for just over a month and I am still glowing from the radiance they caused me to feel - I'm absolutely aglow. Most sincerely Ms Rachelle Stauffer Camp Verde, AZ.

This review is about the Chapman dealership for Dodge ram - longshotconger

This review is about the Chapman dealership for Dodge ram Chrysler Jeep. I saw on their advertisement on their web for a ram 2500. It was a 2014 ram longhorn and I was interested in it. I called and talked to the salesman Quinton Middlebrooks who explained the vehicle to me and we set up a date and time for us to meet and go over what was required for me to purchase this 2500 Ram Long Horn. I arrived at Chapman Chrysler, Ram, Jeep in Scottsdale Arizona. The truck was already pulled up in front of the sales area for me to look at up close and personal . Clinton is a relatively new salesman for Chapman Dealership and he was very attentive and answered all my questions. If he was not sure about the answer he immediately checked with another salesman to make sure he had the correct answer. We went for a test ride in the most beautiful used truck I have ever seen. Upon returning to the dealership I was directed to his office and began filling out the application to start the buying process. You’re the time I was at Chapman dealership. I was introduced to other people in their south and area and also with the finance department and was offered copy. Anything else that I needed? Everyone was very professional very friendly and any questions I have they took my application and came back and we started the process of moving forward. I had a 2004 Ford pick up that I was going to use as a trade-in and they took it in at the mechanic area service area check it out and put a value on the trade-in as the talk went on. I was never pressured to buy this truck. I was always treated in the most professional manner that I would say was the best buying experience of an automobile that I’ve had in my entire life and I have bought a lot of cars. Clinton was always Johnny on the spot making sure that I knew exactly what the status was in my application if there was anything else they needed, and I was making sure that I was comfortable and a very relaxed, friendly professional dealership.i am happy to say that I am now the proud owner of a very clean 2014 Ram 2500 Long Horn which has a lot of extras on it including a 5th wheel hitch. After the sale was completed Clinton gave me the keys and then personally sat inside the truck and went over the different features of my truck making sure that I understood how they operated and pointing out a lot of the features that I was not aware of. I was given a complete CARFAX report at no cost and also a list of what was included in my truck. The dealership accepted my trade in and Clinton was there to assist me in transferring my personal property into my Ram 2500. His immediate help in making sure that I had the best experience I have ever had. Thank you Clinton and Chapman Dealership for working with me and making sure that I had a terrific experience. I will recommend Clinton Middlebrooks and Chapman Dodge Chrysler Ram Jeep Dealership to all my friends and family.

I went to test drive a car and we were the first one - LJ Samual

I went to test drive a car and we were the first one looking at it. Met with the finance manager to run our credit to get the lowest rate but then another customer came by to look at the car too. We were the first ones there and yet sold the cat to the other customer. People working there were rude and not attentive.

This was my second Carvana purchase. - never_again_carvana_

This was my second Carvana purchase. My first experience was mostly positive, which is why I bought from them again. I purchased a 2025 Buick Enclave with about 26,000 miles. Shortly after delivery I found cosmetic damage that was not clearly shown in the listing, including a roughly 1-inch gouge in the front bumper that appeared to have been patched and painted. SilverRock denied that claim. The next morning I received a low tire pressure warning. I immediately opened a claim and took the vehicle to a SilverRock in-network repair shop. The shop inspected the tires, performed a soap test, and said one tire needed immediate replacement and was unsafe to drive on. They also found uneven tread wear. SilverRock denied the claim. SilverRock told me the first shop was not cooperating and suggested I go somewhere else. I took the vehicle to a second shop. They also said the tire needed replacement and spent about 90 minutes trying to work with SilverRock. The shop later found and patched a nail in a different tire, but SilverRock again denied replacement. I continued getting low tire pressure warnings and had to regularly add air to the tire - every single morning.  Filled tire to 32psi, next morning near 20psi. I then took the vehicle to a third shop. They inspected all four tires and said three needed replacement because of low/uneven tread on the front 2 and the 1 that leaked each day had structural damage and was unsafe to drive on. I called Carvana and was directed back to SilverRock. A SilverRock representative told me that if the third shop submitted a written repair order documenting the issues, the tires would be covered. The shop submitted the documentation, and SilverRock denied the claim again. After visiting three repair shops and spending hours dealing with Carvana and SilverRock, I paid out of pocket to replace all four tires. Their support told me the repair shops were at fault and not Silver Rock, Carvana says its not their problem deal with Silver Rock.  3 shops all told me Silver Rock denies everything and is terrible to work with.  I sat on the phone with the 3rd repair shop and Silver rock hung up on them.  The cars from carvana have hidden issues and Silver Rock tries to deny everything the warranty is useless.

Had a great experience purchasing, my new 2025 toyota - mrubio01480

Had a great experience purchasing, my new 2025 toyota tundra. Went smooth Thanks to Will Hill at bell road toyota for making it a smooth process!

Was able to help me get some locking lugnuts off on short - Riley Callan

Was able to help me get some locking lugnuts off on short notice with exigency after another dealer failed to provide the key with the vehicle. Super helpful folks

It looks like they will set a schedule for the customer - John16az

It looks like they will set a schedule for the customer to show up but not inform the customer it's been delayed. I brought my car in at 9am, it is now 3pm (for a recall fix of a windshield). I was told it should only take 1-2 hours once the windshield company shows up. The tech said the company contacted him at 8:30am and said they overbooked. He just told me this @ 3:08pm. He had info before my appointment but didn't think to notify me. I am very upset and disappointed with the service department.

Rocking Rob was awesome to work with the process was a - Maggard5555

Rocking Rob was awesome to work with the process was a little slow but it was a great truck at a great price they gave what I wanted for my trade if you have a problem with this dealership it's because of your attitude great job Rob Henderson

What a rip off the service dept. - scott

What a rip off the service dept. is, $245 diagnostic check on a item I took in for warranty, I even gave the the code it was showing and as a courtesy they checked other items and charged me the fee. NEVER GOING BACK! I love Chevy Hate Chapman.

AJ helped me to understand about the features of the car, - girish p

AJ helped me to understand about the features of the car, He spent good amount of time to make sure I understand all of the functionalities of the car by demoing them. It was great working with AJ to finalize the car that was looking for.

My family recently purchased a Chevy Tahoe from Cactus - M in Tucson

My family recently purchased a Chevy Tahoe from Cactus Auto, and we had an excellent experience from start to finish. Buying a vehicle can sometimes feel stressful, but the entire team made the process easy, straightforward, and enjoyable. Everyone we worked with was friendly, knowledgeable, and never made us feel pressured. They answered all of our questions, gave us plenty of time to look over the Tahoe, and made sure we were comfortable every step of the way. The financing process was smooth, and everything was explained clearly with no surprises. The Tahoe was exactly as advertised, clean, and in great condition. We left feeling confident that we made the right decision for our family. If you’re looking for a dealership that treats customers with respect and makes the buying experience simple and hassle-free, I would definitely recommend Cactus Auto. Thanks again to the entire team—we’re loving our new Tahoe!

Awful experience! - mom of 4

Awful experience! At first salesperson seemed so kind and helpful and made many promises. After purchase, we meant nothing to her! We were totally ignored after she made the sale. Beware, many promises in talk but absolutely no action! I would never purchase from this dealer again.