GREAT place. - deb+8
Savanna and everyone at Orr are great to work with. Savanna did an "OUTSTANDING" job on getting us what we wanted in out new Traverse. Savanna looked all over the state to see if there was a car to our specs. But we ended up doing a special order. Savanna took my wish list and ordered my SUV. She kept us informed of every step. When it did come in Savanna went out of her way to get it detailed and cleaned up to where it shined. Savanna went out of her way to make us happy, and we are VERY HAPPY with everyone at Orr and VERY VERY HAPPY with Savanna. Will send everyone we know wanting a new car to Orr and to Savanna. Savanna THANK YOU VERY MUCH.
New owned of a 2018 Traverse Debra Armstrong.
Top Reviewed Specialists At This Dealership
Your best deal. - Steve55
In all seriousness you will find your best deal at Chevrolet of Fayetteville. In addition they will give more for your trade than any other dealership around at least that is what I experienced after going to other dealerships. You will also find friendly low key people helping you the whole time.
Great Dealership - thomasr1950
I shopped other Toyota Dealerships in Central Arkansas but chose Wright. The pricing was upfront, no runaround. I got top dollar for my trade, no other dealer was close. One dealer would not give me a price on a new truck unless i committed. I walked out.It's a small dealership so you get the personal service the other dealers don't have. All the big dealers want is to sell you a vehicle. Not at Wright, very easy going, laid back, they take care of their customers. It was worth the drive to do business with them.
Sales & Finance
Nightmare - whcatty
My new (778 miles) Traverse was delivered to Russell Chevrolet December 15 for repair of collision damage. Nothing was apparently done for 3 weeks and now over 2 months later it is still not repaired and apparently nothing is happening while they wait for a $25.00 part for a 2017 vehicle which is "on backorder". The estimate originally had incorrect GM part numbers which may have been eventually corrected. I do not know what efforts have been made to obtain this part or a functional equivalent and never got any information until I started complaining to my insurance carrier and General Motors. And yet all I have been told is the part is "on backorder" and they don't know when it will be received, if ever. I have asked when it was placed on backorder and what efforts have been made to locate the part and the answer I received was "I don't know". I have never had a problem with Russell Chevrolet in the 30 years I have done business with them, but this is just a nightmare with no apparent end. Some of the blame lies with Safeco but plenty with Russell Chevrolet.
Great Experience - RonMc
First car purchase since 2002 and have always hated the process. This time we dealt with Trent Jones at Allen Tillery Chevrolet.
The process was simple, he listened to our needs and to our requirement and went to work finding exactly what we needed. We came in thinking that for the payment we could afford we would have to buy a used vehicle but Trent found a step up from that. He found us a Chevy Traverse that had been used as a courtesy car that had only 2000 miles on it.
The deal was a good one as it was marked down for that reason.
By that afternoon we were driving home in our Traverse. This vehicle is primarily going to be driven by my wife for her everyday running around and she says, I LOVE THIS CAR.
Great Experience at Allen Tillery Chevrolet.
Great experience - Funlovinguy
Was very satisfied with my experience, everyone was courteous and professional. John Kirby worked at getting the best possible deal for my wife and I
Excellent - Phyllis Morgan
Good people to work with. Great service. All staff are very friendly and accommodating. Nice clean environment. Willing to work with you. Strive to have satisfied customers.
Awesome service waiting area, great sales staff - Carbuyer76
Pete is a great sales person, he worked hard to get me a great deal, but i was having health issues, so i was unable to get it.
The service area, and staff are awesome, they have free beverages while you wait, and free wifi.
I would take my car here in a heartbeat compared to other dealerships.
Fast friendly service.
Classic Chevrolet Ashdown. - JJ
Always great service , before and after the sale. Great small town feel to this dealership,! I'm in the process of upgrading vehicles now and Tommy(rev) wrinkle has been great to work with.
thank you! - Kdm123
Thank you Robert and crew for taking care of me! You went above and beyond to make me a happy customer. I appreciate it! Thank you again!
Kevin Kidwell best salesman ever!! - Kate
I dreaded going in to buy a car, but Kevin Kidwell took such good care of me!! He listened to what I wanted and put me on the perfect car, I got a great deal, and he made the buying process easy!! I would definitely go see him, if you need a vehicle and don't wanna put up with bologna 😋
5 Stars! - BatesvilleLady
Beautiful dealership with very friendly qualified personnel . Most knew me by name (have bought all of my vehicles at this dealership since moving to Batesville in 1979). Very relaxing atmosphere and even enjoyed a good cup of coffee!
Great Service! - dlthomp3
I feel they went above and beyond to get me in a car I liked! They were fast, friendly and courteous! They are even friendly when I take my car in for maintenance! I highly recommend!
Hidden fees in oil change. Disclose total cost please. - coursbo
Hidden fees in oil change. Advertise oil change and wash for $49.95. When you get the ticket there is approximately $4.00 added for oil disposal. Not a problem with the charge but simply disclose the amount up front. Deceptive practices turn people off. Also you can go anywhere and get the same job done in 15-30 minutes. You can have an appointment and it still takes an hour to an hour and a half.
It was a good experience. Had my Buick serviced. - Cooter
I have my Chevrolet Pick Up and my Buick car serviced at Orr. I have been very pleased with the service I have gotten. They are very friendly and helpful. They try to work with you to get the appointment time most convenient for you. My only problem has been that sometimes no one answers the phone in the service dept. My adviser was Russell and he did an excellent job of taking care of my service on the car.
This place is horrible!!! They SUCK!!!!! - Kat1982
This place is the worst!! There is no point of scheduling an appointment with them. I set an appointment a week in advance for 7 and was told my car would be done by 745 ish . Show up at 650 and wait get there and was told mu car wouldn't be done until after 8 and i couldnt wait because i had a dr apt to get 2 so i left. Spoke with Barry the manager (worthless) he didnt care and was like you should know how it is you've been coming here for a while so much for being a loyal customer this place is crap and will not be back
Great service department. - Barbara C.
The mechanics are good to find other problems that need to be fixed soon as possible. The waiting room is so nice, and they have some good snacks.
POOR CUSTOMER SERVICE!!!!!!!!!! - LHILL
I have been a repeating customer going on 3 years, until now. The first vehicle was a new sale. Never had any issues with the vehicle and the staff was friendly. I'm not sure if this was because we had purchased a new vehicle and they needed me to give them a "high" rating, but they (salesman) checked on us and always made sure that we give them a high rating. I wouldn't be sending this review if I hadn't had to deal with them for the second time, but the second vehicle experience was HORRIBLE and the third and final!! The first vehicle got totaled and since we had a good experience and purchased it from Bale we went back. They took advantage of a brain injury individual. I specifically told them not too let my fiancé make any legal decisions. Had to trade the vehicle in for another (mechanical issues). Had the third vehicle for 10 days and it was in the shop 3 times. When we confronted them about it they had the nerve to ask us what's wrong with the vehicle.......smh.
WHAT THEY DONT DO IS:
1. CALL YOU BACK
2. COMMUNICATE WITH EACH OTHER
4. MEET YOUR REQUEST
5. TREAT YOU LIKE ITS YOUR FIRST VISIT (every time you visit)
I have more, but then I would be petty like them. Every time Hunter Bale commercial comes on I laugh cause he don't have to worry about my generation shopping there.
Not Trustworthy! - Joe321
Brought car in for a recall. They fixed that issue and damaged something else in the process. I kept getting the run around on what day to come back to get the new issue fixed. During this time waiting, I was sent a customer satisfaction survey. So I filled it out of course, I was truthful and not happy with the damaged car. I finally took the day off from work and dropped my car off for the appintment they gave me. I called later that day to get the status on my repair and they said they would not fix it because of the survey I filled out! So why do you fill out a survey if you can't handle the truth about your business!
Someone's new customer!
Labor pricing scam - Susan R Gaither
I went to their service department for an oil change and for them to change my headlight bulb. The service wasn't bad but I was charged $70 for them to change the headlight bulb. They didn't even come tell me before they did it that was what they would charge. I just got blind-sided. They have lost my business. They said it was difficult for them to change the bulb on their own brand of vehicle. What a rip!!!!
To Money Hungery and don't care about their customer - Unsatisfied costumer
Let me start by saying the extended warranty they offer and I paid an extra $1500 for is a joke.. It never covers any thing and the service center will make sure of this from what I have experienced.. The people who work in their service center doesn't have enough respect to call you to inform of what they are going to do to you car and that isn't going to be covered before they do the work.. Even after you make it very clean that you want them to call you before they do anything that will cost you money.. They even give your their word that they will call but guess what the only call you get is to inform you that your car is done and that you now owe them money because this amazing warranty that you bought wont cover the cost.. The warranty is suppost to be bumper to bumper 75000miles if anything breaks they fix it you'll never pay more them a 100$ out of pocket and that is only suppost to be if you use a company that is outside of their an approved machanic list.. Even the dealerships sells ppl is like a bunch of buzzards that hover over you and pressurer the xxxx out of you.. Filling your head with a bunch of deals that is not at all what they act like they are.. I wish I would of never bought anything from this car lot and I will never take my car back to them again! Not even for any of my services I would rather pay out of pocket then give them another dollar of my money...
went to pick up 2010 Camaro with clean carfax and... - david0815
went to pick up 2010 Camaro with clean carfax and promised everything was good. Got it home had been badly damaged and repainted all the way around, including new glass. My inspector suggested I get my money back, they gave me the run-a-around. Finally got a refund, this show they knew it was a bad deal. Could have sued these folks! if you buy a used look it over very closely.
Love My Cadillac - LMBall
They made buying the car I wanted possible. My salesman Marty Yates went above and beyond for me. Have since continued to have all certified maintenance done here also. Great Deal--Great Dealership!
True Gentleman and got it done! - diva1913
This Dealership has been there for Me more than you would expect them too. They all deserve 50% bonuses of what they nake because they really take care of the customer's needs. I will recommend everyone I know to this dearlership because they are "Top Notch". Thank you!
Dealership installs Passenger tires on a Heavy Duty Pickup - Greg
Summary of Events:
I purchased a 2013 Chevy Silverado 2500HD from Joe Lee Chevrolet in Clinton, AR. As part of the sales agreement, the dealership agreed to replace two worn tires, upon taking possession, they had replaced all four tires. This was a pleasant surprise; until I found out they were not rated for a 3/4 ton pickup. They are passenger tires, Bridgestone P255/70R17 (4 ply tires).
I have contacted GM and they said the recommended replacement will be located on a sticker inside the driver door, which states LT245/75R17E. I have also consulted with several tire dealers and a Bridgestone dealer, who all said that 'P' (passenger) tires should not be installed on a 3/4 ton pickup and should have E (10 ply) rated tires. Joe Lee Chevrolet’s own ‘tire finder’ website list only LT tires as replacements.
The following quote is from a Bridgestone representative in an article titled, ‘Advice: Light Truck vs Passenger car tires: what you should know’*:
“It’s a serious safety issue,” says Dino Tenuta, Bridgestone Canada’s Manager of Technical Services. “A P-metric (passenger) tire will generally not stand the Gross Vehicle Weight Rating (GVWR) of a truck designed for LT-metric tires…”
“Additionally, he explains, handling, braking, and stability can all be affected when mounting a non-OE rated tire on the vehicle.”
Another quote from the same article:
“Vehicle manufacturers and tire companies alike stress the importance of sticking with OE LT-metric tires on your truck. Swapping an OE LT-metric tire for a P-metric tire can have dangerous consequences.”
They have admitted to pulling them off of a 1/2 ton pickup which weighs 4,860lbs. When I told the sales manager I didn't buy a 1/2 ton pickup, I bought a 3/4 ton pickup, a Silverado 2500HD, which weighs 9,500lbs, he said “this conversation is over” and hung up.
When I originally brought this to their attention, I was told that if I wanted to 'upgrade' the tires, I would have to pay the difference in price and the cost of mounting/balancing. It should not be considered an upgrade to have the original equipment rated tires to be on a vehicle when you purchase it. Negotiating was not an option; I was told flatly by the sales manager “I am not buying anymore tires for that truck’.
I asked for the original tires back, but the dealer said they no longer had them. I have tried to negotiate with the dealer, but the sales manager said 'I am not buying anymore tires for that truck'. I was told if I wanted to 'upgrade', they would give me $80 'trade-in' for the tires on it now and I pay the difference for the upgraded tires (over $100 per tire), plus the cost of mounting/balancing. I declined this offer as I did not consider original equipment tires an upgrade.
I understand that I bought the truck used and ‘as-is’. As it was when I agreed to purchase the truck was with LT tires. I requested the two rear tires be replaced as a condition of purchase, they agreed to do so. It does not seem unreasonable to expect a dealership to install the properly rated and sized tires. I liken this to the dealership fueling the vehicle with the correct grade and fuel type. It is not expected that they would use anything other than what is recommended for the vehicle. It seems that it would be reasonably expected that they would do the same with the tires, such a critical part of the vehicle given its Heavy Duty nature and the loads it is capable of hauling.
I use a truck to haul a 1,000lb four-wheeler and tow a 7,000lb camper, all of which I relayed to the salesperson, Hassle. Now, if I drive on the currently installed tires, not rated nor recommended by GM, any tire dealer I have contacted, Bridgestone industry experts, or any tire manufacturer I have found, I put me and my family’s lives at risk.
Orr Chevrolet Cadillac