179 California Ford Dealers

We have had repetitive issues with a new Corsair we - Linda

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (only for the issue to return the next day) and or denied any mechanical issues existed. We were even told to take the vehicle to another Dealership (Lincoln) as they could not fix or identify/find any problems, but at this point, we did not trust any Lincoln Dealerships due to the consistent gaslighting, fabricating, and inability to repair the vehicle. Instead, we took our car to Capitol Ford/DGDG Group and the service was absolutely what one would expect. Professional, engaging, mechanical experts, honest, caring, and engaging. Our service writer Zejna Dubinovichas has restored our faith in the Ford Brand (Lincoln is owned by Ford). Thank you, Capitol Ford/DGDC Group, for hiring such an amazing individual who truly cares about the customer and promotes the Capitol Ford/DCDG Group in such a positive customer-focused environment.

I purchased a car from this dealership on and within 24 - Tylrsntna

I purchased a car from this dealership on and within 24 hours, I noticed an issue: a leaking pipe that was preventing the hybrid battery from cooling. I expressed my concerns to the GM, explaining that I did not feel safe driving the vehicle. Instead of addressing the issue, he called me naive and stated that he’s been sued hundreds of times and isn’t afraid of escalation. I have tried multiple times to contact the dealership and the GM to resolve this situation, but my attempts have largely gone unanswered. This experience has been unprofessional, frustrating, and has caused significant stress. I expected better communication and accountability from a dealership

Nice sales manager, M. - None

Nice sales manager, M.P. Clean, friendly environment and polite staff members. Could not come to an agreement on out-the-door price on an auto. Positive experience over all.

Paul Parsons … Very helpful at all the time, give me - Luis Prado

Paul Parsons … Very helpful at all the time, give me updates about timing delivery for my F-150 Lightning 2022. Great attitude and attention.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

I have brought my Accord here for over a decade and have - David M.

I have brought my Accord here for over a decade and have NOT been disappointed.

Randy was very helpful. No wait to start service. Work... - ES

Randy was very helpful. No wait to start service. Work done as requested. Safe area to wait. Appreciate the free car wash. You are requiring too many words to submit a raiting.

On April 5th, I was looking at prices for the Ford - Dissappointed

On April 5th, I was looking at prices for the Ford Mustang Mach-E GT Performance Edition online and saw that there were two of these available at Future Ford of Clovis. I went to the Future Ford of Clovis website and saw that Future Ford of Clovis was advertising a Future Ford discount of $15,600 and $16,600 on these two vehicles. The prices advertised were $41,635 and $41,430. I went to the dealership and saw both vehicles on the lot and I asked to verify the price. The sales person had me talk to the finance manager, who told me that he could not honor those advertised prices. He referred me to the MSRP prices of $60,235 and $61,030. This was not the advertised price and to add insult to injury, two hours later they increased the prices to $73,630 and $72,835. This is fraudulent and there is California Code protecting consumers from these sales tactics. Reports have been filed with the FTC and the BBB. Be extremely careful, if you choose to do business with this dealership.

In Octor My F-150 was brought in for the VCT, it took - AnnaRogersRe

In Octor My F-150 was brought in for the VCT, it took them a week, when I picked up truck i start driving and all the lights and check engine lights went out. Turned out there was now an issue with the BCM. They replaced it but the one they put in was not good, they said they needed ot order a new one. I was told it was covered under warranty but would take a little while to get part due to shortage. Its been over 5 months I get the run around from the service department who is now saying its not covered under warranty. No communication, David from service says he will call but never does.

I brought my car in on Jan 16th because of Ford recall - Ribo C

I brought my car in on Jan 16th because of Ford recall due to an engine issue where the coolant kept leaking into the engine. I was promised that they will replace the engine at no cost to me. I asked my service rep, Kyle, if they were going to cover the cost of the rental car, he told me they should, and it would take 4-6 weeks to get reimbursed and he assured me it would be taken care of and that Ford will cover the entire cost of the rental. During the course of getting the car repaired, I got no calls from Kyle to keep me updated on my repair. When I first took it in, I was told that the repair was going to take about a week, so I told Avis, I will be needing the car for 7-10 days. I kept calling for about another week to try to get an idea of when the car was ready, and each time I called there was no call back from Kyle. The repair dragged on from Jan 16th to Feb 11th, the entire time, I got no call backs and had to keep extending the rental without knowing a completion date, which was extremely frustrating. It was our family car and our only car, we had to downgrade from the SUV we owned to a smaller and less roomy Toyota Camry, which was not easy because we are a family of 5 with a dog. Did Ford appreciate this? They didn't care. I finally got the SUV back on Feb 11th, a Friday, and returned the rental the same day. When we got home on Friday afternoon, after not having the car for weeks and Ford taking their sweet time to repair it, the radiator burst in the driveway and all the coolant leaked out. I was forced to rent a car on a Saturday, om the spot with no reservation, because that was our only car, but the only available car was a minivan that was a lot more expensive than the Camry, that was about $173 a day, and they ended up fixing the issue on Monday, but I still had to pay for Saturday, Sunday, and Monday. Once the issue was fixed, about a month later, I got the SUV back, returned the rental and gave Kyle the 3 rental agreements, which totalled to over $1500, about mid-February. I asked him again if Ford was going to cover the cost, and he again assured me that the entire cost would be covered. Weeks go by, then months go by, I still don't hear from Kyle, and I called in to the dealership again to follow up, Kyle doesn't call back, a week later I call again and demand to speak to him, I finally get him on the phone, and he said that he submitted the invoices to Ford, and was waiting to hear back. Another month passes by with no follow up. When I called in again and spoke to Kyle, he said he had spoken to Ford and they had questions about the 3rd invoice because it was so much higher than the first two invoices, and I had to remind him that it was much higher due to the fact that i had to get an on the spot rental on a Saturday due to the radiator bursting on Friday afternoon when I got the SUV back. He tells me that he now has the on the 3rd invoice details and will follow up with Ford. Weeks pass and again I'm wondering what the heck is going on with my reimbursement check, so I call in, of course, because Kyle is not calling back, of course. By this time I'm so frustrated, that I ask to talk to the service manager, Lee. Lee tells me that they only have the 3rd invoice, and that they will only be reimbursing me $35 a day, which is barely enough to cover the cost of a small car, not even a sedan. When I told him that Kyle said that the entire bill was covered, and that Kyle never said that, and he basically insinuated that I was a liar. I told him that I gave Kyle all 3 invoices, and his response without even speaking to Kyle, was that they didn't have the first two invoices. Even after I told him that I gave the 1st two invoices to Kyle in person when I picked up the car. He kept taking Kyle's side the whole time and doubted everything I said about Kyle promising to cover the entire rental bill. I was forced to go back to the rental place 6 months later to get the other 2 invoices, the Avis Upland location

I purchased a truck from North County Ford with 17k miles - dcburris83

I purchased a truck from North County Ford with 17k miles in late October. However, almost as soon as I took possession of the car, I noticed that there were loud squeaking noises coming from the braking system, which I did not notice on the test drive since we were not primarily in a parking lot, where the noise is most apparent. I then spent THREE solid weeks attempting to get ahold of someone, anyone who could talk to me about what kind of inspection had been done on the vehicle prior to being sold. I left a total of between 8-10 phone messages for the Sales Manager, Used Car Sales Manager, even the dealership General Manager who coincidentally were always too busy to take my call or return my messages. If I could’ve gone to the dealership, I would’ve, but I live out of state. Finally, I get ahold of a sale managers named Brad Triplett who confirmed that there was no record of the brakes having been inspected. He told me to take the car to my local Ford dealership to have them inspect and fix the brakes, so I did. Unfortunately the local dealership did not fix the entire problem at a first go. They replaced the back brakes, which were indeed low, and North County picked up the tab. However, the squeaking noise remained, and the local dealership had to replace the front brakes on a subsequent day. It was at this point, that the cowards at North County Ford, in particular sales manager BRAD TRIPLLET and service manager ALEX PEREZ decided that the fault here was with my local dealership and hence will not be paying to fix the brakes. Alex Perez in particular is an abject coward who refused to speak to me directly. Bottom line here, North County Ford sold me a practically new car, which somehow needed significant brake work the second I left the dealership. They told me they inspected the car to get me to buy it. Then they ghosted me for 3 weeks, and now is refusing to actually to help finish the repair. These people are sleazy cowards and I will never buy a car from them again, and you should not either.

I had the best car buying experience at Price for of Simi - Sickman28

I had the best car buying experience at Price for of Simi Valley. Mark Podesta and team were respectful of my specific needs for a new 2025 Mach E and went out of their way to find the exact car I was looking for. This is the second car I have purchased from them and will continue to work with them in the future. Highly recommend!

Outstanding service experience. - SPERRIERA

Outstanding service experience. MTM transit & The City of Tracy Thanks you for this. Special thanks to my Service Advisor Debbie, Also the Service Manager for meeting with me to understand the importance of the buses for the City of Tracy and the efforts to provide paratransit service to the disabled citizens of the community.

Just finished purchasing a ‘24 Bronco and I had the most - NF

Just finished purchasing a ‘24 Bronco and I had the most pleasant experience purchasing a car I’ve ever had; and as a person in their mid-forties, I’ve been to a few dealerships in my time. When initially reaching out to Fairview I was put in touch with Joe Perez who was more than happy to listen to my situation, specifics of the Bronco I wanted and ultimately where I needed to be price-wise…. All of this while accommodating my busy schedule and working with me remotely to get to where we needed to be. Once we got the details dialed in, we turned our attention to locating the specific vehicle I wanted; which to my surprise was incredibly difficult to find. Discouraged a little, Joe assured me that he would do everything he could to find exactly what I was looking for….. And within a day, he did. The visit to the lot was nothing short of awesome. Everyone I interacted with was great, talkative and really made me feel at ease. But of all of the additional accolades I could continue to add here, the one that really stood out was their efficiency. I was there for an hour and half…. And that’s with a test drive. Which if you’ve been to a dealership, you know is an incredibly short time in comparison. I would absolutely recommend these folks if you’re interested in a new Ford. Their willingness to accommodate my busy schedule and efficiently get things done remotely speaks volumes to the extent they are willing to go to help you. Give ‘em a shot. And ask for Joe Perez and Jesus Monroy when you go.

Last Wednesday night I needed to replace a light bulb in - whytewabit

Last Wednesday night I needed to replace a light bulb in the left rear turn signal. This was something that could not wait until morning due to my wife having a Doctors appointment. early that morning. I discovered you were open until 7:30 PM and drove immediately to service in San Juan. Dorothy, your service agent not only got the necessary bulb for a cost of $3.93 but also replaced the burned out bulb in my suv.. I truly appreciate the extra mile she went and hope some recognition is given to this extraordinary women.

This is the second vehicle I have bought from them in the... - Jfeliciano2310

This is the second vehicle I have bought from them in the last year. William Ayala Was extremely helpful and had great customer service!

I ordered a Bronco in march 2022 was told no dealer mark - Bradholzer

I ordered a Bronco in march 2022 was told no dealer mark ups I’ll be paying MSRP.. My bronco is arriving in a week or 2 and so far I am very satisfied how I’ve been treated. Robert has been very helpful. I will update once I take delivery of my new Bronco

The Maintenance Service or Service department when bring - TheHerm14

The Maintenance Service or Service department when bring your vehicles in is horrible. One of the worst cases happened to my 2024 Bronco Black Diamond Sasquatch. So I bring it in on a recall notice that I have. Since I was bringing it in I told them that the signal switch/control arm is sticking when I make my right turns, turning the left signal light on as the steering wheel comes back to a straight position. Alex my service advisor told me it will need to stay over night you should pick up by tomorrow. For Recall and fix. Tomorrow comes and I get a late text at end of work day saying that the Bronco need to stay due to part being in. Never advised me of the recall situation, so I said okay. 3rd day. 3rd day I called in sent a text. No reply and no answer back after I left Alex a message. I called 3 times with no reply or updates even after I talked to someone. Got no updates what so ever and my vehicle is now 3 days. 4th day comes along and I called in and still no answer after I talked to someone and they could not tell me of what is going on with my Bronco. Finally get a text late morning saying they got the part for the signal light issue and it should be ready. So the time comes to pick up my vehicle and it was so dirty after I left it cleaned and washed so I know when I left it nothing was wrong cosmetically. Due to the extreme amount of dirt due to all the construction going on right next door, I wasn’t able to notice anything really wrong. All looked fine. Switch operated fine. Now they just told me the recall was never performed due to the shocks not meeting recall requirements. Okay, so why the need to keep my vehicle. I could have picked it up and brought it back another time for switch replacement when part arrived. Well it didn’t matter cause they had it for the 4 days. So I took the Bronco home and decided to wash the vehicle. As soon as the water started to rinse the Bronco the scratch on the rear passenger window appeared. I saw a straight line going straight down the rear passenger window and I got heated. No way was that there when I dropped it off. It was all that dirt sediment that accumulated for it being parked on their dirt area of lot. Due to it being the Labor Day weekend I called the next day Saturday. No answer. Sunday I called twice no answer and left messages. Monday a holiday no answer. Finally Tuesday comes and called and I got a hold of Alex. He told me due to it not being reported after 3 days they may not be able to help. I said are you kidding me it was a Hokiday weekend and there was no response. So he told me to bring it in and that is what I did. He saw the scratch and their guy Francisco was looking it over hoping they can polish it off. Nope. It was a hard deep scratch and could not be removed and needed to be replaced. I told them this happened under your care and this need to be replaced. Alex told me no worries we will get the process going and get it replaced. Took some pictures. Then he texts me saying they need the Bronco for more pictures as they need to open it up to see if there is any damage to the track and that the track may have caused this. After The first discussion we agreed it had to be a granule that caught in the weather strip and scratch the glass, but he insisted that they needed to open the Bronco passenger door to look at the track. So I dropped it off again and this is my 3rd time there as I am seeing they are giving me the run around. He texted me saying that due to the track being fine and no damage that they couldn’t replace the scratched rear window. I told Alex that he knew and I knew and there guy Francisco knew that it was all the dirt sediment due to it sitting out their for 4 days. Alex told me he spoke to the manager and Ford and because it wasn’t the track they couldn’t replace not replace it. So I called Ford Customer Service to open a case and file the complaint of this unprofessional Service Department at Towne Ford. Terrible

Having sold cars for a short while in my working career,... - Bob Pierce

Having sold cars for a short while in my working career, I know how important the personal touch can be. Accompanied my Daughter to make her first almost new car purchase. Wondries Ford showed me that people do care, they listen, and do everything possible to meet you needs. Transparency was there at every turn of the purchase process, which provides that level of trust that we all seek in big ticket purchases. Thanks to Patrick and his entire staff at Wondries Ford in Alhambra CA!

I came into the dealer Friday, October 18th with my - B530e

I came into the dealer Friday, October 18th with my brother to look at the Mach-e and Lightning. My overall experience was great. I was greeted by a Salesperson name Oscar who was extremely polite, professional, and listened to all my needs. From the beginning, I explained my brother and I had credit challenges, both due to identity theft and divorce. After test driving the Mach-e, we were presented with the payment based on down and mileage. Both were exceptionally reasonable, and we wanted to continue with the purchase. After the credit was pulled, the manager asked for a co-signer which we knew could be an option. My issue is with the manager. A lecture shortly ensued that we should “Crawl before we Walk”. I took offense to that due to the fact my brother currently drives a Maserati Quattroporte with a 561 payment, I currently drive a i4 with a 997 payment and a 760i with a 1,888 payment. The 550 payment on the Mach-e was less than the cars we were replacing, which those loans/leases are in good standing. The finances are there and it’s clear we can make our payments, yet I felt we were being judged due to the credit alone. I understand it was less than stellar however identity theft was not our fault. If the bigger picture was looked at, the manager would have seen there were multiple paid off cars and other accounts in good standing. We were also told to get a “xxxxty car” and drive that sucker for a year to build positive payments despite already having car credit. The manager preceded to say he understood we were used to the image the Maserati had however we needed to humble ourselves. I told him it had nothing to do with image or else we wouldn’t be sitting in a Ford dealer looking at a subpar electric vehicle. In my opinion, that was crawling before walking especially with the payment being cheaper than the cars we currently had. We explained a xxxxty car didn’t fit our lifestyle as we put 300 plus miles a day on a car and need it to carry equipment for our catering business and telescopes for my astrophysics research. It seemed once the credit was pulled, everyone demeanor changed. We also explained the Maserati no longer served a purpose for the phase of life we were in. We both left the dealer feeling humiliated and embarrassed. Just to recap, Oscar was amazing. My issue is being put down by the managers while going through a life changing event. We were able to secure a Audi e-tron from Lexus Santa Barbara and appreciate them being professional, courteous, and understanding.

This place is now called Downtown Ford - new owners took - JeremyR

This place is now called Downtown Ford - new owners took over a couple months ago. They've really cleaned up the place so my wife and I went in to check out the Escape - and we bought one! Thank you Nate and team.

Service writer Lou was great. I’m a new ford customer and... - Usmc0311hb

Service writer Lou was great. I’m a new ford customer and seen a few dealers for service and was not happy with their customer service. I set an appointment and they great communication while I waited. So, this will be my new service center.

Promises promises! - Unhappy customer

Promises promises! We bought a very expensive used truck from Monarch Ford when we got it home we realized it didn’t have a spare so we called immediately and they told us they would get us one. That was 3 months ago and still nothing we woke up this morning to snow and a flat tire with no spare. We keep getting the run around 1 person says they have it then they pass it on to another person who says they will order one. Lies! Check your used cars for spares before you leave the lot ! This should have been noticed when it went thru their inspection process. Very upset with the lies UPDATE: after waiting close to 3 months for a spare and speaking to numerous people all asking what size it was even taking pictures to get the right size we were able to pick the spare…it’s the wrong size!!! Totally unacceptable and inept we finally give up. I am sure they know we won’t be a return customer so they don’t care. What they aren’t counting on is word of mouth. I will let everyone I know not to go there and why.

I purchased my preowned car from Steve Overton. He made... - Tony Ray

I purchased my preowned car from Steve Overton. He made the whole process quick and easy. The best car buying experience I've had to the point. I recommend seeing Steve if you stop by for a car.

I recently purchased a vehicle through Will, and the - jakeallison733

I recently purchased a vehicle through Will, and the experience was outstanding from start to finish. He was knowledgeable, transparent, and patient in answering all my questions, ensuring I felt confident in my decision. Will went above and beyond to make the process smooth and efficient, with excellent communication every step of the way. Highly recommend working with him for anyone seeking a stress-free car buying experience!

This dealership is awesome, we get all our cars here.... - first.serve

This dealership is awesome, we get all our cars here. Cameron and Sam are the best!!! Everyone there is so friendly and helpful. I would definitely recommend this dealership to everyone I know.

I purchased a new 2025 Ford Maverick at this dealership. - joemoeller06

I purchased a new 2025 Ford Maverick at this dealership. That was after initial negotiations with two other dealerships that could not come through with a deal for the color & package I wanted. I then decided to do an internet search for inventory at dealerships outside my immediate area and found the Maverick at Big Valley Ford. I was contacted by Michael, initially via chat, then by phone. I was expecting some tough price negotiations after I gave him my aggressive below MSRP offer. To my surprise, they agreed to my offer….no games and no sneaky dealer add-ons. We closed the deal the next day, when I was able to get to the dealership. Michael had the Maverick prepped and ready to go. The finance guy was great — all the paperwork went smoothly. My recommendation - go to Big Valley Ford and ask for Michael. You’ll get a great deal and no games!

I had a wonderful experience!!! Thank you! - Myriam

I just purchased a New 2019 Mitsibushi Outlander Sport and had one of the best experiences in purchasing a car I've ever had. Thank you to Sam Weinreb, Joli Garcia and Kyle Murphy for all your help! You guys were GREAT!!!

Very helpful and courteous staff. - stephanie.baumgartenstephers920

Very helpful and courteous staff. Never a problem with the work they do. Wouldn't take my truck anywhere else.

service - cthornw

I went to Stockton Kia to get my Kia soul fixed. Please follow. After being their for two hours they said they did not have the parts that they said they did have to fix my car. I had used Manteca ford before for oil service and called and asked if they could work on my car. Appt was set for the next Monday. When I got to Ford they said that my vin number could have used two different sensors so they got both for the repair and would return the one that was not needed. WOW car was fixed in under two hous, the bill was less the Kia would have been and my car is running great. Thanks just does not seem enough to say, But thanks...