62 California Subaru Dealers

Had a major electrical issue with multiple warning light - macedb

Had a major electrical issue with multiple warning light showing. After taking the car back 3 times and leaving it with them for a couple of days each time they finally got it fixed (so far). The service dept was very helpful and kept me in the loop with what they discovered and what repairs were attempted. Hope everybody else receives the Great service I got!

I took my Subaru to Hansel Subaru in Santa Rosa, Calif - blueberrynut13

I took my Subaru to Hansel Subaru in Santa Rosa, Calif for a courtesy check after driving from New Mexico to California, and the experience was excellent. My Service Advisor, Brandyn Tomkovic, was fantastic and took care of everything with professionalism and care. The dealership itself was very comfortable, with generous coffee, snacks, and a welcoming waiting area. I’ve never experienced a dealership that is so customer-conscious. They truly went above and beyond to make sure my Subaru was well taken care of. It’s refreshing to find a dealership that is honest, respectful, and genuinely cares about both their customers and their cars. Thank you Hansel Subaru, Santa Rosa, Calif.

Ron and Cesar at Hanlees Napa Subaru provided a positive - FRANCE2005

Ron and Cesar at Hanlees Napa Subaru provided a positive experience when purchasing a new vehicle. Ron was professional and knowledgeable. The process was stress-free and transparent. He answered all questions without pressure. Cesar was also fantastic, keeping things organized. For a smooth, honest, friendly and offered a great deal during the buying experience, ask for Ron, Cesar and Victoria

Had my car listed online. - Tripp

Had my car listed online. Efren reached out with an offer (didn't give a number). Told them I would only take my asking price. They had the VIN and apparently after discussing it with his manager they agreed to give me my asking price under the stipulation that the car was in good condition. We scheduled a meeting, after 30-45 minutes they told me the car was in good condition, but instead of giving me my asking price they low balled. I refused showing the sales associate (not Efren) our previous correspondence and was then told they can't do that price because they "need to make money". I refused since now they wasted my time and backed out of our deal. I asked for the contact information of Efren, his manager (the one he talked to and agreed to give me my asking price), and their boss. None apparently had business cards and now the dealership is no longer responding to my emails. Do not go here to sell a car, they will low ball you and waste your time. I assume the same can be said about buying a car off them, they are only looking to make a profit and not benefit/improve their community like they say they will.

We had an excellent experience with our recent vehicle - Claudia Lopez

We had an excellent experience with our recent vehicle purchase. He provided outstanding customer service, gave us the best deal possible, and worked with us to make sure we got a great price. He was patient, knowledgeable, and took the time to answer every question we had. As first-time buyers of this vehicle brand, we truly appreciated how he explained everything clearly and made us feel comfortable throughout the entire process. We never felt pressured, and he made the experience smooth and enjoyable. We highly recommend him to anyone looking for honest, professional, and exceptional service. Thank you for making our car-buying experience such a positive one!

Long wait to check in even with apmt. - JMTJ9

Long wait to check in even with apmt. High turnover of personnel - even at upper levels so its hard to form a relationship with any of them. Furniture needs replacing - very worn. Personnel courteous and respectful offering you discounts if available but push maintenance work on you based purely on time not inspection or mileage. Wanted me to get over $600 of work done plus new tires but 2nd opinion told me it was not needed. None of it. e.g trans servicing (CVT) at 8K miles for a 2017 Outback.. LOVE my car - is my second Subaru since 1998 ( Forester ) which had a whole lot more mileage on it and is probably still on the road.

Service staff was polite, professional and attentive. - Vee

Service staff was polite, professional and attentive. The entire dealership seemed well organized and clean. In and out in about an hour.

5 Star Service from the moment Nez greeted me. - Maria.V.Bessem

5 Star Service from the moment Nez greeted me. Chris and Glenn estimated my vehicle. Denise and Esteban completed my paperwork. The offer was exactly as projected. It made it extremely easy to sell my vehicle. I would highly recommend for a trade in, sale or purchase.

Everything wonderful at this dealership. - woolfdaniella

Everything wonderful at this dealership...from the moment I walked in and and test drove a Crosstrek to having my first service yesterday. This dealership is on top of everything in a kind and professional way. Love them!

I had a very disappointing experience during my recent - manmohan

I had a very disappointing experience during my recent vehicle service. I dropped my vehicle off for servicing and arrived at the service center an hour after receiving the service completion message. Upon arrival, I was asked to wait for 5 minutes—but that wait extended to over an hour. Eventually, I realized that the staff member who had acknowledged me had already left for the day without letting me know of delay. I have contacted another employee to handle my case, and I came to the frustrating conclusion that I had waited for over an hour unnecessarily. This level of miscommunication and lack of responsibility is unacceptable and reflects poorly on your customer service standards.

Dealership is extremely clean and Well organized. - joeb

Dealership is extremely clean and Well organized. Service writer Chris kept me informed all throughout the process. Service was done correctly and in a timely manner.

Sangera Subaru always goes above and beyond Whether - Lindaperez1971

Sangera Subaru always goes above and beyond Whether it’s getting to know your car or service. That’s why I don’t go to any other dealership. Sangera Subaru is the best!

The salesperson- Jalen was helpful and patient when it - David506

The salesperson- Jalen was helpful and patient when it came time to decide on the right car. He had great insight of many car-pros and cons to help with the decision process. No big push to buy a guy like many other dealerships. Overall, a no hassle process from beginning to end.

I spent 3 days searching for a Subaru. - Jax

I spent 3 days searching for a Subaru. Drove all over Southern California. Kearny Mesa Subaru was phenomenal! From texts prior to visiting the lot to being prepared with the vehicle and deal we talked about upon my arrival to after purchase follow-ups. I can't rate this dealership high enough. My sales person was David Asmus! Outstanding!

Very easy to work with. - Bonniqua

Very easy to work with. I didn’t have to wait very long, and they didn’t try to sell me anything.

Love this dealership! - lourdesbridenbecker

Love this dealership! Leadership (Yonic in particular) is on point! Integrity, honesty, commitment to customers (not profit), and absolute fairness speak volumes! And Ella, too, is great! Great job!

Chris was quick to respond to my online inquiry. - Jess

Chris was quick to respond to my online inquiry. Pulled the car I wanted from your stock and scheduled a time for a test drive. Purchase process was super easy. Chris was friendly, very helpful, and clearly communicated what I was getting. I love my Subaru!

I had a very disappointing experience with Timmons Subaru - BB

I had a very disappointing experience with Timmons Subaru and ultimately decided to walk away because the trust was gone. We came in specifically for a vehicle advertised online for approximately $28,495. We test drove the vehicle and sat down with salesperson Matt to discuss financing and trade-in options. Early in the conversation, Matt asked whether we already had financing in place, and we explained that we were pre-approved through our bank at a 3.25% interest rate, so financing was already secured on our end. When discussing our trade-in, Matt initially stated they would offer around $2,500. We explained we already had a separate certificate offer worth $3,500 elsewhere, and to his credit, he did increase the trade-in amount to match it. However, while we were sitting there waiting on trade-in numbers and continuing the purchase discussion, Matt later returned and told us the original vehicle had supposedly been sold “out from under him” by another salesperson to another customer. Almost immediately afterward, we were directed toward another similar vehicle priced around $32,495 — roughly $4,000 higher before taxes and fees. We were then told management would “help” by adjusting the trade-in value to offset part of the increase. At that point, the issue was no longer just about pricing. The trust had already been broken. Spending time negotiating for one vehicle, only to suddenly be told it was no longer available while being redirected to a significantly more expensive option, made the entire experience feel misleading. After leaving, I searched online reviews and found multiple customers describing very similar experiences involving pricing changes, vehicle availability issues, and sales tactics that created confusion and distrust. Whether intentional or not, the experience felt very similar to a bait-and-switch situation. Customers deserve transparency and honesty from the beginning, especially after investing time at a dealership negotiating in good faith.

By far the worst experience I’ve ever had — these people - StayAwayFromSerramonte

By far the worst experience I’ve ever had — these people are literal crooks. They massively mark up prices, blatantly lie and misrepresent their add on packages while employing pressure tactics. They are also very inefficient and slow and I ended up spending 6 hours there. LYNN WILLIAMS is an unethical liar and also very low IQ…STAY FAR AWAY!!!

Bought a 2021 “Certified” outback mph spun like a - 1soxypony

Bought a 2021 “Certified” outback mph spun like a roulette wheel and it could not be registered because they didn’t even do a basic smog check, which is illegal. Things escalated they purchased it back after dinging my credit even though I paid cash,I was told I was I should be happy that I had a free car for 3 months! No I have a hard credit enquiry now, I paid inurance and gap and 3 months payments to my credit union . Not free. Johnny is the rudest manager, should be fired,They bought it back in Sep 2025 now in Dec 2025 I have paperwork from DMV that car is in my name and that affects my driver license and now I have to go to DMV and prove I don’t own that car! I have all photos and transcripts of conversations, have reopened a case with Subaru of America , DMV etc.. BUYER beware! Also they tried to sell it a month later as a certified one owner car! FUBAR

Dear Subaru Customer Relations, I would like to report - marinareznik09

Dear Subaru Customer Relations, I would like to report a very disappointing experience I had with the service department at your dealership yesterday and today. I have been servicing my Subaru at this location for several years and also purchased my vehicle there. Because of this long relationship, I have always expected a certain level of professionalism and respect when interacting with the service staff. Yesterday, around 4:30 PM, I stopped by the service department while I was nearby. I did not have an appointment but hoped it might still be possible to service my car. I was told the team was already preparing to close and was offered an appointment for the following day at 4:00 PM, which I accepted. Today, when I arrived for my scheduled appointment at approximately 4:00 PM, I spoke with a manager at the service desk where customers bring their vehicles for service. I was informed that the service could be performed but without the car wash because, as I was told, there was no water available at that time. For many years, the complimentary car wash has always been part of the service experience at this location and has been a convenient part of bringing the car in for service. I explained that in that case I would prefer to come another day when the usual service elements, including the car wash, would be available. At that point, the manager rolled his eyes and looked at me in a very dismissive way. He then responded sharply that they are a “car service, not a car wash.” The tone and attitude were clearly irritated and disrespectful. I then asked if he could please schedule me for the following day instead. His response was that he did not know whether they would be washing cars tomorrow either, and he again repeated that the car wash is only a courtesy and “not their job.” During this conversation I also mentioned that I have chosen Subaru in part because many Subaru vehicles for the U.S. market are manufactured in the United States. Instead of acknowledging this or responding professionally, the manager dismissively replied that it is a “Japanese car,” again speaking in a way that suggested my comment was not valid. What made the situation even more disappointing is that there was not even a simple apology or any attempt to handle the conversation in a professional and respectful manner, which is especially concerning coming from a manager. I fully understand that a complimentary car wash is a courtesy and may not always be available depending on operational circumstances. However, the issue here was not the car wash itself — it was the way a long-time customer was spoken to and treated. Rolling eyes, speaking sharply, and showing visible irritation toward a customer who simply asked to reschedule the appointment is not professional and does not reflect the level of customer care I would expect from a Subaru dealership. Unfortunately, I did not catch the manager’s name, but this interaction took place at approximately 4:00 PM at the service desk. I would appreciate it if management could review this situation and provide feedback regarding how customer service standards are maintained at this location. I would also appreciate a response regarding this matter. I have always had a positive experience with Subaru and hope this situation can be resolved at the dealership level. Thank you for your attention to this matter. Sincerely, MR

Recent visit to Hello Subaru Service Department. - John

Recent visit to Hello Subaru Service Department. Helder Santos went the extra mile to place the Customer first' Great job Helder and entire Maintenance Staff. Within the next couple weeks I brought My Daughter to Hello Subaru and working with Dylan in sales. Magaly Rivera played an important role in the deal. Made us all feel welcome and Important. It was a great experience. Hello Subaru we will return and tell others.

1-Star Review – Disappointing Warranty Experience on a - Estopp

1-Star Review – Disappointing Warranty Experience on a Known Issue I own a 2018 Subaru Outback 2.5i Limited with the Gold Plus 10-year/100,000-mile extended warranty (current mileage 65,480) that I purchased specifically to protect against failures of factory-installed components. The vehicle and warranty was purchased from Courtesy Subaru of Chico, now Pajouh Automotive Center. In April 2024, the vehicle began having battery drain issues after sitting for several days. Pajouh Subaru replaced the battery under warranty. The problem gradually worsened over the next two years. On June 1, 2026, I brought it back because the battery would no longer hold a charge for more than 24 hours. The dealership diagnosed the root cause as the factory Data Communication Module (DCM/Starlink) continuously drawing power as it tried to sync with the network—even though I have never had a Starlink subscription. They performed a “hard factory reset” and charged me $259. I was told this repair was not covered under my Gold Plus warranty. When I contacted Subaru of America (Case #260603-2001378) for reimbursement, both Pajouh and SOA refused, stating the separate DCM warranty extension (TSB 15-317-24R) had expired in November 2025. This is a well-known parasitic drain issue affecting many 2016–2018 Subarus, and the symptoms were clearly present during my 2024 visit—yet it was never properly diagnosed or addressed at that time. I find it very disappointing that a premium extended warranty I paid thousands of dollars for does not cover a factory-installed component with a documented defect, especially when the problem predates the expiration of the specific extension. The progressive nature of the drain means the DCM issue was likely killing the battery back in 2024 while coverage should have still applied. I understand warranty expirations, but I expected Subaru and Pajouh to stand behind a known design flaw on an original equipment part rather than leaving the customer to pay out of pocket after purchasing their extended protection plan. Advice to other owners: If your 2016–2018 Subaru has intermittent battery drain, insist on a full DCM check per TSB 15-317-24R. Consider pulling the DCM fuse yourself if you don’t use Starlink features. I would not recommend Pajouh Subaru for service or warranty work based on this experience.

Linda and Jaime were most helpful in explaining all the - Denis

Linda and Jaime were most helpful in explaining all the benefits and advantages of 2024 Subaru Solterra. Jaime promptly answered all my questions. I highly recommend Subaru Sherman Oaks dealership.

Puente hills subaru received possession of my 2022 - Abe K

Puente hills subaru received possession of my 2022 Subaru BRZ , had me sign a sales contract to purchase my car and than when it came time to pay me for it they said we will pay you once the title transfers to their name within 3 to 5 days. Prior to taking possession and receiving our signatures for the sale of the vehicle not once they mentioned the delayed payment. We have been chasing them for the payment for over a month. They avoid us no one return our calls. The sales woman/title clerck Daisy intially chased us to bring the car in , now will not return any of our calls. General Manager will not call us back . They advertised our car for sale the next day and within few days they sold it for a large markup and still failed to pay us. How were they able to transfer title to the new owner and claim they are waiting on DMV paperwork. Over a month later we are having to file complaints with the authorities trying to resolve this. As a repeat customer we are extremely disappointed. The Bakhtiari group ( Oscar and Brian )owns that dealership and the employees will block all attempt to reach the owners. Avoid that business. DO NOT TRUST THEM AT ALL

I live in Bakersfield they want $3000 more than what I - justineldridge 533

I live in Bakersfield they want $3000 more than what I paid for my outback Subaru

Bought car March paid for with trade and cash out. - A Kaiser

Bought car March paid for with trade and cash out. Over 7 months later not title or registration. Thats not the bad part. They have told me I'll have it in 1-2 months once. 1-2 weeks 8 times, and 1-3 days 12 TIMES. Asked for my money back and they can have the car after 4 months. Been dragged thru the ringer. Go to Chico Subaru. These guys are THE WORST AND DON'T CARE!!!! A KAISER

Jayson was exceptionally caring and made my family and I - Emma Smith

Jayson was exceptionally caring and made my family and I feel welcomed. I had been looking for a used vehicle for awhile and this dealership was authentic, thorough, and helpful throughout the process. I would definitely recommend them to anybody looking to purchase a Subaru!

Very attentive and professional. - sxmccoy

Very attentive and professional. Sohail was amazing, great guy, and the finance guy was awesome!

Best experience, Arturo and Isabel are amazing. - Steve1catania

Best experience, Arturo and Isabel are amazing. Called dealer asked if car was in stock they assured me it was they held it for me. When we arrive Isabel set us up with Arturo and tw hrs later we were on our way home. Everyone we encountered did a great job very professional. Thank you all. Highly recommend.