Crown Jaguar is lucky to have Arnis! - Ahmad
Within a couple of hours of contacting Arnis yesterday over text I had a deposit on a F type S the same day. He went above and beyond to ensure all my questions were answered and I was happy with the deal especially after having a bad experience with another dealership. Arnis came in to the dealership on his day off to make sure everything went smoothly with the transaction! He definitely made the Jaguar lease process a breeze. Thank you Arnis and Crown Jaguar for the F type!
Great service - Mazdaracer55
Edward was extremely friendly and no pressure sales. He wanted to make sure we were happy with all aspects of the process. We would definitely recommend Edward and would only deal with him buying a car at the dealer
A-1 Dealership - LYNETTE GRUNBERG
We are the original owners of a 2002 Jaguar XKR which has been dealer serviced for the past 12 years at Jaguar Land Rover Fort Myers.
We could not find better words to describe the services provided by Josh McKenzie and Melanie Perry. As well as by David the lead mechanic .
These two individuals to us represent the true value of this dealership.
The courtesy and services provided are indeed superlative!
They have helped us maintain this vehicle in showroom condition to win accolades at various
We would not hesitate to recommend this dealership to our friends and family.
Thank you for allowing us to express our sentiments.
Top Reviewed Specialists At This Dealership
Tyler Mastaglio, encore specialist extraordinaire! - Susan Dilworth
Tyler just left. He spent about an hour with my husband and I teaching us how to use our E Pace. Our salesman, Jeremiah Slusher, had spent time showing us the features of our new vehicle delivery day, but it didn’t “stick” (too excited). We’ve had the vehicle for a week and a half. Tyler set our homelink instantly and walked us through many of the features and answered a zillion questions. He is so knowledgeable and patient! Feel so secure and know we can call on him in the future. Great feeling. I’m worried about setting the homelink when we return to Maine but Tyler tells me we can FaceTime him and he’ll help. Amazing. Thank you for having him as part of your customer service.
The Encore Specialist
Jaguar/Land Rover Sales Consultant
Great experience buying my Porsche Macan - Tmoe752008
My experience with The Collection was amazing but my Transaction was completed near closing & I was told if there was anything I noticed that was wrong to make a list & bring it to the attention of Omar. I did on December 17,2017 & it’s March 20, 2018 & I’m still trying to get my front mats & owners manual also the seat anchor cover was missing (1). It’s frustrating to be promised something & not get it
Good customer service - Kelly
Pedro help me with all my concerns ,good customer service .i would recommend to anyone.place is really nice and clean they also have snacks and drinks
Sales & Leasing
SERVICE by DAVID WHITE Encore Specialist - CYNTHIAP
David White, is an excellent specialist. He is was so helpful in explaining that I have other options on my car that I was not notified about. He helped me get the app for remote start etc on my Jaguar F-Pace . No one had ever explained that to me, answered questions that the service advisor did not know. David brought me a loaner, picked up my car on time and returned in a reasonable time.
David White should be recognized as a great Encore Specialist. He knows all about servicing the Jaguar and I would recommend him to be promoted within the service center he is very knowledgeable and personable. Those are wonderful traits for service specialist.
I am very pleased with this service today and hope my future service will be as positive.
They do not call u back - Scott7676
My wife leases a car here and both times she has brought the car in for servicing they had ordered a part for her car and said that they would call her as soon as the part came in. Both times they did not call or inform her that the part was in even though she specifically asked after it happened the first time "Are you sure your going to call me back" I feel that it's extremely rude and disrespectful not to mention unprofessional too.
We will not lease or purchase a car here again and I suggest that you don't either unless you like dealing with a service department that does not follow up or do their job.
Recent internet purchace - Louisspear
Thanks to Erick Valentin and Cassie Montavo for making my Internet purchase and easy and satisfying experience. The dealership is very fortunate to have these two individuals as employees. They were knowledgeable, honest and very detail oriented. Both were excellent communicators. The automobile arrived just as I expected with no surprises. I would certainly highly recommend this dealership as well as Eric and Cassie.
Land Rover purchase - Doug Marhewson
Randi Pannick was outstanding. Having been with Lexus and Mercedes in JACKSONVILLE for 18 years I know the way a customer ineeds to treated. Randi did everything and made the purchase excellent.
Best Out of State Purchase Ever!! - Hey Gurl
My story begins in Houston where I started a long journey to find the perfect F-Pace S. After several months of web surfing and emailing less than interested local salesmen I decided to widen my net. Needless to say, I was extremely apprehensive about buying my very 1st expensive Jag, sight unseen and without test driving it. Crazy, right?? Well, my "hero" salesman Brad Randall @ Jaguar of Tampa responded very promptly to my on-line inquiry and the rest is history!!! This was an unbelievably painless & GREAT car buying experience. Bottom line, this dealership knows how to treat their customers. They made it very clear that my long distance experience would feel as if I were sitting at the dealership making the deal. Well, they did exactly that when Kunal the Product Specialist walked me through all the technology features & screens over the phone as we both sat in separate F-Paces over 1000 miles away. Once again, TOP NOTCH service!.
I arranged for an auto transporter to deliver my brand new F-Pace from Tampa to Houston. When she arrived she was BEAUTIFUL!! Thanks again Jaguar of Tampa for your commitment to customer service & excellence!
In a nutshell:
1) Tampa Jag offered best price UP FRONT....game over! (I hate haggling!)
2) Answered all my emails promptly. (and there were tons)
3) Everyone was so professional & knowledgeable
4) My salesman Brad Randall was AMAZING. (rockstar!) He was relentless at satisfying me as a customer! WOW!
5) Brad kept his word about EVERYTHING. (very important..and so rare)
A Pleasure to Deal With - JeffB
Bernard Abu-Jowdy was a pleasure to deal with in reaching an agreement on my purchase of a new Jaguar. He was very knowledgeable about the cars and gave honest insight into the vehicles.
Service department from xxxx - Mike S.
If you're thinking of purchasing a Jaguar expect to spend a lot of time at the dealership service department. My XKR has electrical and battery problems that require towing every few months. I put up with it because I like the car, BUT Alpine service is so cumbersome to work with I'm seriously thinking of getting a different car. It's been this way for two years and not much has changed since the AutoNation acquisition. My client adviser is hard to reach and actually has yet to return my call. Car usually not ready when needed. Overall this dealership is a big letdown for the brand. The experience at Audi is far better. Also they recently changed towing providers to AAA with practically zero training. I had to stop one of the drivers from trying to drag my car onto the bed. He had no idea how to put the car in neutral or how to properly hook it. Please don't let this happen to you. Jags have an aluminum frame and hooking them from the bottom can total the car or cause serious damage.
I had a great experience getting my older Jaguar serviced... - jagmike45
I had a great experience getting my older Jaguar serviced at Island. The service department was fast and very professional, they really do have good Jag technicians at this dealer. I wish I could rate them higher then 5 stars!
Sales and Leasing Consultant
Wilde Jaguar Sarasota
Jaguar Land Rover Fort Myers
Internet Sales Manager