We just bought a 2025 Hyundai Santa Fe here, walked away - rcross519
We just bought a 2025 Hyundai Santa Fe here, walked away with a really good car for a great price, and got a fantastic deal overall!
Every single staff member we encountered was super friendly. I was highly impressed that several employees even remembered my name after introducing myself only one time—that's top-tier customer service. They provide complimentary coffee and water, and they were very quick to offer a cold soda or bottled water while we waited. Our salesperson, Ton, stepped in and was absolutely super helpful throughout the entire process.
The only reasons I'm giving 4 stars instead of 5 come down to the appointment handoff and a couple of facility maintenance issues:
We had a scheduled 11:30 AM appointment with Glenn, after inquiring online someone called to set an appointment. Glenn was busy with another client and had another waiting after that, which is totally understandable. However, no one took the initiative to communicate that to us, we ended up waiting about 45 minutes when I approached Ton and asked him about helping us.
It would have been great if someone had simply stepped up and said, "Hey, Glenn is tied up right now, would it be okay if another salesperson took care of you instead?" rather than just leaving us in limbo.
The showroom AC definitely needs to be adjusted, I know theirs tons of glass open to the outside. The employees were visibly sweating while working in the warm indoor temps, which isn't great for them or the customers sitting there for hours. Also, the sink in the bathroom had water running that couldn't be shut off, I let a couple employees know and they said they would let management know.
Overall, a great team and an excellent deal on a car! Fix the showroom temperature and front-desk communication, and it’s a flawless 5-star experience. If you are looking for a vehicle I'd reccomend you stop by. If they don't have what you are looking for I'd be willing to bet they will try to find it for you.
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