1,317 Illinois Used Car Dealers

Recently had a great experience helping my daughter buy a - patfitz3

Recently had a great experience helping my daughter buy a new Mazda. Our salesperson Rosa and sales manager Mark couldn't have been easier to work with. Showed her a few cars and colors. No high pressure to stay when she wanted to go look at a few other brands. Once she had settled on the Mazda, working the numbers and finalizing a deal was very nice. One of the best car buying experiences I've ever had. Thanks Napleton Mazda!

Had brake repairs completed on my truck. - Tracy Denning

Had brake repairs completed on my truck. I dealt with Scott Johnson at the dealership and he was great. He went out of his way to ensure I was satisfied with the repair service.

Sold my used vehicle. - Deanna11

Sold my used vehicle. Fast, friendly service, fair price, and they even paid for my ride home. It was an awesome experience!

2022 Tesla Model Three: Dealer Service Plan Scam $6000 - JohnSmith

2022 Tesla Model Three: Dealer Service Plan Scam $6000 added with four different plans without prior knowledge or consent AND! The car was a total loss salvage acquired COPART salvage vehicle auction for $14K

Very informational, professional when it comes to - ashleyshippblue

Very informational, professional when it comes to assisting with purchasing a vehicle. 10 out of 10

Everyone that we worked with was very kind. - yborg96

Everyone that we worked with was very kind. Leo and Tim went above and beyond. We will recommend this dealership to others.

I sold my M8 competition to Motor cars of Chicago. - Jesus Abarca

I sold my M8 competition to Motor cars of Chicago. Ghaith was great to work with. He made the process very simple. I will definitely buy my next car from him. He is an asset to this company.

John was amazing. - KT

John was amazing. Super helpful and nice. Real stand-up guy. He got in contact with me quickly and delivered on what he promised. He worked with my friend who was my proxy because I was from out of state until I could get to the lot and stayed in contact with me during the whole process. Seriously, ask for John!

Kevin made my car buying experience easy and fun, and he - Laurie M

Kevin made my car buying experience easy and fun, and he made sure I got exactly what I was looking for! Thanks, Kevin! You’re the best! I’ll recommend you to anyone!

Well, we bought our 2021 Suburban in June, and the check - Meghan Simmons

Well, we bought our 2021 Suburban in June, and the check engine light was on, but it would not stay on, and we were told the dealership would look at it and fix the issue prior to us buying it. It was there to be detailed over the weekend and we signed papers on a Monday. When we picked it up from being detailed the license plates were destroyed front and back from the pressure washer. The check engine light was off, we asked the salesman what was wrong, and we were told it was not on and that they wanted to wait until our "extended warranty" kicked in to address. We now know this is so the dealership would not have to front the costs. Long story short beginning of January the light came on and stayed on as we were told they could only check it if the light stayed on as it was sporadically on prior. They pick up my car, they do not leave me a driver...this is a Friday... my husband is called that afternoon and told we need brakes and rotors, and this was $800. We said no we will wait as we are already paying for tires to be rotated, oil change....and the diagnostic that the warranty didn't cover as well as the copay for the extended warranty. We explained what we had been told numerous times this would be taken care of by the dealership, and we got the excuse well that salesman shouldn't have been telling people that. There were no attempts to meet us in the middle, to even attempt to make it right, we were bamboozled. So as of Friday night, we have no vehicle and we get a call Saturday at around 2pm, that they still are not sure what exactly is wrong but that the suburban is undrivable, and that the GM tech will be off until Tuesday. Therefore, we were without a vehicle to get to and from work until it was fixed. Meanwhile they get the vehicle fixed and the driver returning the car, hits a "rock" and flattens our tires we had purchased less than 6 weeks ago requiring a patch to be placed, therefore they want to keep our vehicle another night, we tell them no fix the tire and we are coming to pick it up. We get there around 6pm and they cannot find the key. Finally, it is found after 30 minutes of waiting and then there is no receipt. Its printed and we leave... the engine is still making a squealing noise. We get home and review the receipt with recommendations, and it says we need FRONT BRAKE PADS AND A SERPETINE BELT!!!!!! NOT BRAKES AND ROTARS. This entire process has been a nightmare, this is the third vehicle we have purchased here and will most likely never return after these issues. I don't care that YOUR salesperson shouldn't have said that I feel like someone should've tried to offer a discount or meet us in the middle. I also feel like when you call to tell someone their vehicle needs something you should know exactly what it is and a price and you're insane if you think brake pads on fronts and a serpentine belt are 800. Again NIGHTMARE.

Elgin Kia is by far the best Kia dealership in the - Kevin T.

Elgin Kia is by far the best Kia dealership in the Midwest! We have had several Kia leases, and our last lease, which was purchased at Elgin Kia a few years ago just ended, and our salesman Kosta and the entire Elgin Kia team made our purchasing of our lease so easy! They are also professional, kind, the facility is state-of-the-art and super clean! They are even so kid friendly when you bring your little ones. Highly recommend anyone and everyone to purchase their next Kia from this dealership! Specifically use Kosta as your salesman! I must say I’ve never seen a better and more honest car salesman than Kosta! I have used countless salesman throughout many years, and I have never had such a great experience that all the experiences I have had with Kosta. We always will be referring everyone we know to this dealership and requesting Kosta to be their sales person.! Thank you, Elgin Kia! Thank you, Kosta!

I bought my 2025 Tucson Hybrid and absolutely LOVE it. - Carz R Fun

I bought my 2025 Tucson Hybrid and absolutely LOVE it. Got a fair price and a great pricing on my trade in. This is my 3rd Hyundai that I have purchased here.

Well they said that the car would be delivered to my - bigtexas5200

Well they said that the car would be delivered to my address and due to circumstances and calling at the right time I was blessed free of charge and delivery . 96 impala ss all black on black

We had a pleasant experience dealing with salesman Allen - Jeff

We had a pleasant experience dealing with salesman Allen Friello. He was helpful and didn't pressure us to purchase. 12/2023

Great deal on a 2004 Rav4 sold to me by Kateryna - Kevin Opperman

Great deal on a 2004 Rav4 sold to me by Kateryna Polishchuk. Answered all of my questions and was patient throughout the process. I looked at multiple vehicles over multiple weeks, asked for Kateryna each time, and while she was supportive and responsive, I never felt uncomfortable or pressured which is important to me. I really appreciate her help, and she'll be my first call the next time I need a used or new car.

Serra honda champaign has exceptional staff that provided - smorrison07

Serra honda champaign has exceptional staff that provided me the best service and experience anyone could ask for when purchasing a vehicle. The moment I walked in the Sales Manager Jess welcomed me and made me feel at ease. I was paired with a Sales Agent named Yemi and he was a blessing in disguise. I worked with both through my transaction of purchasing my new (used) vehicle and trading my old one in and they were beyond knowledgeable and answered every question I had. When it came to the financial part Derek was exceptional and beyond met my expectations just like Jess and Yemi. Everyone was up front and honest with me and made me comfortable. Not one time did I feel like I was trying to be hassled, felt stressed, or had a bad gut feeling that I wasn’t making the right choice. I drove 3 hours to a dealership I had only stumbled upon and it was worth every minute. They have reached out several times to check on me and I have also reached out to them and they are always willing to help and go the extra mile. If you’re in need of a new or used vehicle I highly recommend making the drive wherever you are to see them.

I recently purchased new CX-5 Mazda . - Urszula

I recently purchased new CX-5 Mazda . You brace yourself going into a car dealer. Prepare mentally for the oncoming " pushy salesman". And then....they don't come. Instead, you get friendly people who don't try to "push"anything on you. They're helpful. They're listen. They're accommodating. This was our experience with Oscar Rodriguez. Oscar was very forthcoming and patient. He provided 5 star service at every step. I highly recommend this dealership.

Went to the Dodge dealership just to look. - David & LaDawna

Went to the Dodge dealership just to look. Wasn’t really looking for a new vehicle as I loved my 2019 Jeep Cherokee that I bought from Bob Brady about 6 years ago. Met with Diana Hughes and she was amazing! We had gone to a couple other dealerships and actually walked away from some good deals because the salesperson was either too pushy or rude. Diana never once pressured us into buying a new vehicle. She just explained what deal she could give us and what she could do for us. We test drove a 2024 Dodge Hornet and I fell in love with it. Because of her laidback and friendly personality we decided to buy it. Won’t be going to a different dealership in the future and will always ask for Diana in the future. Other dealerships must think people love pushy salespeople but never once has any of the staff we’ve dealt with at Bob Brady have ever been pushy or rude with us. Thank you Diana for helping us! You definitely have long term customers out of us!

Drove almost an hour away here to possibly trade in my - wroblewskki

Drove almost an hour away here to possibly trade in my lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to but they were persistent and went out of their way to get me in my car and at the price I was comfortable with. You don’t get this kinda of service anywhere. Tom Ibrahim & Adnan Hebibovic took my experience above and beyond my expectations. The only downside of my experience is that they denied my offer of buying them a drink. It is what it is I guess. Thanks again guys, you guys really were awesome!!

I brought my family to Courtesy Kia a couple of years ago - jmp3

I brought my family to Courtesy Kia a couple of years ago and purchased two vehicles from their lot and later ordered a third; while replacing our Fords. We sat down with a salesman named John Bush and he has become the icon of terrific quality and trust. The process was immense with three people eyeballing him, asking questions, wanting demonstrations, and very vocal about what we wanted and needed. But John never faltered and answered every question we tossed him and made sure the paperwork was finalized for both us (our family) and the front office. After the purchases for my wife and daughter, I decided to go back the following year for myself and would not dare go anywhere else; except straight to John’s desk. Each time, John went over everything and discussed options, taking me back to see a model that had just come in that was being prepared for another customer that helped me decide for sure! What makes a salesperson great is what John is; by listening very carefully to what our daughter was saying about her excitement for her new Niro. John has extensive knowledge about vehicles and pointed out the family friendliness points of the Sportage to my wife. He was so transparent about his desire to really help us acquire the vehicles we really wanted with full honesty. Patient, empathetic, and remaining in touch to ensure we were satisfied with the vehicles, he helped make such a positive decision to buy! We were very honored to have found a salesperson who was not looking for a quick sale but a happy family when we drove away from the lot! Such wealth of knowledge, kindness, patience, and a desire to make the customer happy is why John Bush will always be the Salesman of the Year to us and for our next vehicles to come! Often imitated but shall never be duplicated in any way! Lou Fusz will only benefit substantially with the expertise and corporate knowledge of John Bush!

when buying a used car you have to be a realist and - mrbeeefy46

when buying a used car you have to be a realist and understand the car is not going to be perfect, there were a couple of issues with the car that were addressed while i was doing paperwork and corrected, was technically in and out in less then a couple of hours, all the employees were nice and never pushy, would buy from there again

I got a car from here and every time I call they have me - sons54

I got a car from here and every time I call they have me on hold saying Matt that work in salesman he not available they are so disrespectful. Customer service is very poor!!

Seldom, if ever, do I write a review, but my experience - lindaleahy2004

Seldom, if ever, do I write a review, but my experience with Dennis merits one. I was not looking forward to selling my car. Dennis made the experience worry-free and almost fun. He was professional, paying close attention to my concerns and needs. I wish all my business interactions were this stress-free. Buying or selling, I will go to Dennis. Thank you!

Dealing with Woody at this dealership was so smooth. - toddmdion66

Dealing with Woody at this dealership was so smooth. Woody is not a pushy salesman, he let us look over and drive the vehicle on our own without standing right on top of us. When it came to dealing with the final negotiation of the price made us feel very comfortable When I buy another vehicle I will have to consider going back to see Woody at Delong Ford even though I live 35 miles away.

Todd and the sales manager worked with me to come to a - albertstrate65

Todd and the sales manager worked with me to come to a price that was agreeable to both sides. Everyone at Steve Schmitt auto was very easy to work with and made it an enjoyable experience.

Adam was great on showing us exactly what we wanted, the... - chrissy7702

Adam was great on showing us exactly what we wanted, the overall experience at the dealership with the salesman Adam had to have been the most fluid process I have experienced. Thank you Adam for the great experience!

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Just picked up our new Bronco! - J. Weeks

Just picked up our new Bronco! Wonderful customer service from start to finish. Dan, our sales guy, made working from out of state a breeze (including working on our trade in value.) Cedrick was thorough & worked hard to complete our transaction electronically ahead of time, so our in person closing ran smoothly. The front desk staff was so welcoming! Sean even took time to talk to us about our experience dropping our kid off at college… really genuine folks at Kunes Sterling. We would highly recommend working with them, and hope to again in the future. Class acts.

Sales process was really excellent. - Tdweitzel

Sales process was really excellent. Robert was the salesman and I was texting with him ahead of time and he was really responsive, answered my questions and even took pictures n real time to send to me. He was not aggressive in his sales approach in any way. The only reason I’m not giving 5 stars is because of the finance guy who had a number of fees he didn’t review with me and tried way too hard to get me to purchase an overpriced extended warranty. That was sadly the only negative in the whole experience.

Chris in the service department is amazing to work with.... - vanconnie@aol.com

Chris in the service department is amazing to work with. We had an emergency repair and he was incredibly helpful at getting us back on the road. We were from out of town and he was able to help with insurance information and made the whole process very easy! Thank you Chris and Anthony Buick!