Best experience I’ve ever had! - Austinshores

I worked with Derrick Hurt and he was a tremendous help. He was responsive to what I needed in a new vehicle and guided me to exactly what I wanted! He was honest throughout the whole process and helped me get something in my price range while giving me an incredible deal. Blane helped out through the process and I was so grateful for his expertise and insight on what was available! After I chose what I’d buy, the finance process was also easy - Tim was really personable and made things go extremely smooth! 10/10, Noble went above and beyond to help me out!

Nice dealership - Car buyer

Very professional, courteous and helpful personnel. I would like to single out Rick Metro as he made car buying an enjoyable experience. Thank you for your help.

Two cars in one month! - Melsch321

This is the second car in a month from Total. We had bought multiple others from David and Brad. Ty was great and even delivered our new truck to our door step an hour away. We will be back again.

Good experience - dew5154463

They we very helpful with all the paperwork. They gave me a lot more for my trade in than I expected. The salesman explained all the buttons and there functions.

Super expert service. - Les

The service advisors are very friendly and do a good job of keeping me informed as to the repairs being performed. It was easy to get a service date scheduled. The service manger, Gary Roll, runs a quality department and really tries to satisfy the customer. I highly recommend the service department to any one.

Glenn is honest and caring! - Karin Hanson

The dealership was clean, organized, straight forward, and Glenn got to the heart of what I wanted and needed right away. No gimmicks or trying to sell me stuff I couldn't afford or didnt want. I was comfortable and satisfied.

Friendly people, great service - scotnkiz

We just had the best experience purchasing a new pickup from Deter Motors. Everyone from Chaz Terry to Kate Hepler were great. It was actually fun. You can't say that very often about a vehicle buying experience.

Very pleased. - Ibuick

I was very pleased and always have been with their service. I recently had an upgrade installed to correlate with Android Auto and they were so very proficient and explained the workings to me after it was installed. I really like it. They are tops for service and courtesy.

friendly and helpful experence - housewife, Diann1

we are very pleased with our GMC Sierra and the help we recieved in getting the truck. We had been looking for awhile when they got this one in.

Drove 150 miles to make a good deal - Bob R.

I drove from Ankeny because Molstead had the exact Jeep I wanted. I worked with Kelly Molstead via email on the deal for the Jeep and my trade in. When I arrived at the dealership, the Jeep was exactly as represented and the process of purchase was a smooth experience. All the numbers were just as agreed on through email. Salesman Bruce Boerschel completed the transaction with us and was very thorough in sharing the highlights of the Jeep we purchased. The finance person (sorry, I do not remember his name) was friendly and thorough, and did not try to pressure us into add on sales. Overall this was a great experience.

Review - techop

3.5 out of 5 stars! I had Denver Studebaker. I went in to look at a used Malibu and maybe trade in my old clunker. Denver was very knowledgeable and friendly and the whole experience was pretty low stress! They listed the car just around KBB's fair market price and it was as advertised, a great purchase! I really appreciate that Rydell gives you a fair bottom line price right from the start. I was dreading having to fight a dealer to not get ripped off. They also gave me a fair price for my old car and worked hard to get me great financing. 5 out of 5, I would definitely go back the next time I am shopping for a car! You may be asking yourself, "why did he say 3.5 out of 5 at the beginning then?" That was just a joke, and I made sure to tell them this too: Talk to the powers that be and tell them Rydell needs to open a dealer in Des Moines! We could use a great bottom dollar dealer!

my truck - the man

Great bunch of people very friendly and helpful. they went above and beyond my Expectation to help my get the truck I wanted and get me the best deal possible Exceptional Staff thank you so much. ALLEY is a Rockstar. thank you. you are the Best.

New Silverado - cagey

Purchased a 19 1500 Silverado crew cab from Van Horn Ford-Chevy of Newhall, worked with salesman Rick Miller, he always does an excellent job answering questions and putting the customer first, a pleasure to deal with. Also worked with H.eather Brown in finance. Harold McCormick

Hassle free - Scochran

A dealership is only as good as the dealer you get, and our dealer was fantastic! I would highly recommend working with Ryan Shetler. He made our car buying experience a breeze. He's been working there for 18 years already and I hope when we need our next car, he'll still be there because he has made this family a billion family for life.

2012 Ford F150 3.5 EcoBoost Motor Replacement - diedrichjohn

So let me start ... I purchased my 2012 F150 EcoBoost Platinum from Lynch Ford in Mt. Vernon, IA in October of 2012 with good results. The reason I went to Lynch Ford was the fact that the dealership sold both Chevrolet and Ford. We purposely went there because we currently owned a Chevrolet Tahoe but were looking to purchase a new pickup and wanted to compare the two brands. We ended up purchasing our Demo 2012 F150 and definately understood why we purchased the Ford truck. It had everything we could ask for, from the power, roominess, and overall quality. We also purchased the EXP Ford extended 6 year warranty based on the fact that we were planning to keep the truck 10+, and on the Platinum model.... there are a lot of electronics. Moving forward to Oct. '18... 6 days after my extended warrant expired. On the way home from work my 3.5 EcoBoost engine with 63,376 miles started to knock and with no "service engine lights" I pulled over and shut the truck off. After being towed to the Lynch Ford dealership the description of the problem found the rod bearing had spun on the cranksaft causing metal debris to be throughout the engine assembly. We then worked with Jeff Krogman the "Service Manager" and also requested Dan Lynch "President" to be involved in the preliminary discussions of the motor failure. After confirming the motor failure causes, Jeff had to contact the Ford factory to determine if the company would help provide compensation. After a couple of days Jeff contacted us and said Ford would provide compensation based on the facts that we had always had our truck serviced (oil changes) at a Ford dealership as well as having purchased the Ford EXP plan and considered us a "Loyal Ford Customer". Lynch Ford provided us a "Loaner" vehicle at "no charge" once the decision was made to replace the motor. A new 3.5 EcoBoost motor with two new turbo's was installed a few days later. Four weeks to the day of our motor failure, we got our truck back from Lynch Ford. The truck was washed and detailed inside, I inspected the truck to make sure there wasn't any blemishes that weren't there prior to the motor work. The shop did a great job removing and re-installing the motor. Jeff explained all the details of the work that was completed and itemized the overall costs. The bill was actually $230.00 under the quoted price! I am disappointed that "The Ford Motor Company" did not cover the entire cost of the motor (35%) of the overall cost. This based on some internet information from other 3.5 EcoBoost Customers that have responded with very similar failures. But until there is a official recall of this motor we have to be "thankful" that Ford, and Dan Lynch Ford was willing to still provide compensation for this issue, and even though my warranty had expired. I feel Lynch Ford (Dan) did what he could to keep us as a satisfied customer. My new motor came with a 3 year/unlimited milage warranty..... I plan to run the wheels off this truck because I still like the truck!! Dick & Connie Friedl

2018 Equinox - Rich M

Great new dealership facility. Staff was very helpful and knowledgeable with their products and helped us decide which option was best for us (buy versus lease). For the first time we ended up going with a lease and are very happy with our decision. This is the second new car we have gotten from Mills and will definitely go back in the future.

Stop Here First - Allan Sundermeyer

I've been a satisfied customer of Brown's in Elkader for years; since 1993. If you're absolutely in love with your current dealer do yourself a favor and get your best deal, then go to Brown's. I don't care what your vehicle situation is; at the very least go there for any repairs or service needs. They go out of their way to accommodate you. Friendly staff and comfortable waiting area. Plus they give you updates as to where they are on your vehicle's progress.

Great Customer Service - Bhaffner

One of the best experiences I’ve had at a car dealership, Zach went out of his way to accommodate my needs, by staying late after hours and working with me on my new vehicle, would recommend them to everyone.

They were extremely busy but found the right vehicle for me. - chiefsfan

Overall everyone was very friendly and knowledgeable about their vehicles and how to sell them. Very nice and up-to-date on all their facts. The test drive clinched it for me.

Car repair - Njcottter

The repair on my SUV resolved the noise I was hearing and was done in one day. Jon was helpful and easy to work with.

Glad I ended up buying elsewhere. - rrmccabe

Thanks Doug DeYarman, Managing Partner for reminding me there are other places to leave reviews. Went to Shottenkirk to test drive a Chevrolet High Country. Tiffany (sales person) knew I was on my way but when I arrived she could not be found. I tried to call her and no answer. One of her sales associates (Derek) tried to text her and no response. So I stand outside waiting for 20 minutes and when she finally shows up she wants me to come in and sign papers before I test drive a used vehicle "because that is Shottenkirks policy". I immediately left without a test drive. I bought a 2017 High Country from Karl Chevrolet. Thank you Kyle Kocak for not making me feel like a criminal and your polite service and great pricing. For those that don't know, Karl is the #1 certified preowned dealer in the US, 10 years running. This means they have exceptional vehicles on the lot. By the way at Karl, the doors are unlocked, keys in the vehicles and the salesman was quick to say would you like to take it for a drive. Thank you Kyle !

it was all good and tim temperley was excellent help - douglas2

I would definitely recommend Bird Chevrolet to all my friends. the people there are all very friendly and helpful. Tim Temperley was especially helpful and informative.

2018 Silverado 1500 - zachary33

Rich got me the truck i wanted and did it through a quick and easy process. Would recommend this store to any of my friends looking for a new Chevy.

ZL1 Camaro - EMZl1Texas

Best price on a 2019 LZ1 Camaro in the country. I drove 1,200 miles each way to trade in a vehicle for the Camaro. Everyone at the dealership was professional and nice from start to finish. I used to sell cars and this was the best new car purchase experience EVER!

Great - DOC ROY BOY

Salesman was new for me as I have purchased many cars from Bob Brown Dealership, Had excellant interaction with adequate responses. Would have liked more on my trade-in (500 more) and the finance office did not go into as much detail as I would of, but did not ask either. All the people treated me well, was friendly and helpful.

Totally mislead - Randy

I have bought several vehicles from Karl, new and used. I have a guideline when I buy a used vehicle. #1 local trade only #2 never buy one that was bought at an auction #3 never been wrecked Well guess what, I was told this vehicle wasnt an auction vehicle and that it was a local trade. This truck had been on the lot for 5+ months. I didn't understand why. My salesman said I don't know why it has been here so long either.....B.S. Well when I received the title in the mail it was from a lease company that the lease was turned in and Karl cheverolet bought it at the auction. It was from Michigan. So..... not a local trade and it was an auction car. Now I see why it was on the lot so long.I called Karl cheverolet up and had a discussion with them about what I was told and the truth of the vehicle came out when I received the title. They said I could trade it back in for another vehicle, they were going to give me $3000,00 less than what I bought it for 3weeks earlier and I only put 1200 miles on it. I guess Karl cheverolet is becoming just like any other car dealer. No matter how many vehicles you buy from them they will do whatever they can to unload an unwanted vehicle on a many time repeat buyer. Karl Moyer, I am amazed at how I was treated and such a misleading deal that Was made to get old inventory sold. I sure wish you would read these reviews, maybe you would sell more cars when you correct these type of sale antics.

O After the sale: "What's your name again?" - csharpe123

I found the vehicle I was looking for here; and the salesman was nice and low key until the finalization. Sales manager and finance guy told me that I since I had my Credit Union financing the sale, I had to write them a personal check once the CU put the funds into my account. I thought this odd. They sent me home in my trade in to get a personal check! Fortunately I called my bank about halfway home and they clarified that the money would never touch my hands; and I returned and drove my car home. I called a couple of days later to verify that they received the funds, and there was no "how do you like you vehicle" or any courtesy follow up about my satisfactions with my experience there. Indeed the sales manager who sent me on a wild goose chase for the personal check had trouble even remembering who I was. I got a decent deal. But the shenanigans with the financing and sending me off in my trade in on a sixty mile round trip was shady. And the lack of follow through guaranteed that I wouldn't recommend them.

Never buy a car from Bob Brown - hall4jrs

I will never buy a car from Bob Brown again. I purchased a used car in November and heard a noise in the steering wheel ( heard the noise when I was testing driving it). I was told that it would be fixed before I picked it up. So the next night when I went to pick it up I heard the noise again and called my sales guy right away and told him and he said to make an appoint with the service guys and they can look at it again. The day I took it up there the noise was not there and so they couldn't fix it. So it went a few day and then I started hearing the noise again and again. So at my oil change they told me I need new filter(which made me upset and they gave me a credit) and that my power steering was leaking and that could be what causing that noise and to make an appointment up at the service area. So I did and it wasn't a power steering leak it was a gear and going to cost me 1200.00. So I spoke to the manager and he said he would pay half. I said that is not right as I heard this noise when I first test drove and bought the car and it should of been fixed then. So I wrote a review out here. The sales manager wasn't happy with me so he bullied me and said "that if I didn't take the review down they would not fix my car for free." So I took the review down and they fixed it for what I thought was no charge, but instead come to find out when I went to my next oil change that they had used my credit from the filter towards that job. To me they didn't fix it for free. Also the car when you stepped on the gas was hesitating and giving you a slight whiplash a lot but not every time so when I took it in they could never find what was going on cause it would never do it for them. I will never buy from Bob Brown again, for the way I was treated I have taken my business somewhere else and gotten rid of that car. I want to let everyone know so if you have been treated like this please share as that should never be how you treat a customer. Thanks and have a wonderful day. I gave a 4 star below as the problem did get fixed so the quality of work was good.