Update: I am updating my review to 5 stars to recognize - kentuckytimekeeper
Update: I am updating my review to 5 stars to recognize General Manager Shane Miller and the leadership team at James Motor Company. After discovering a severe pre-existing mechanical issue with a pre-owned vehicle shortly after purchase, I reached out to management. Shane responded with total integrity and professionalism. They coordinated the transport of the vehicle back to their facility, verified the diagnostic findings at a certified shop, and voluntarily unwound the transaction for a full refund of my down payment. It is rare to see a dealership demonstrate this level of accountability and good-faith customer service. Thank you, Shane, for handling this like a true professional and taking care of your customers.
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