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The staff was friendly and helpful. Eric was great and... - Ccoverstone
The staff was friendly and helpful. Eric was great and got me into the car I wanted and within the price range that I was looking for.
Top Reviewed Specialists At This Dealership
Digital Product Specialist
Digital Product Specialist / Finance Manager
Great dealership!! Everyone so helpful.....and easy to... - smoskovich79
Great dealership!! Everyone so helpful.....and easy to deal with.....not high pressure!! Would recommend to anyone!! Thay said to come back anytime for help and I think they REALLY mean it!! 💕💕
Kyle was great to work with. The sales team was extremely... - pkspratt60
Kyle was great to work with. The sales team was extremely busy and was spread thin the day of sale. Slow service during closing purchase.
Sales & Leasing Consultant
The three terms I will use to describe my experience with... - MARTI.CRISTOBAL
The three terms I will use to describe my experience with Bob Hook Chevrolet are commercially competitive, professional and courteous, and transparency. I could not be more happy with my experience and my purchase. I did shop around, and Bob Hook offered the most commercially competitive options, and I was surprised by the favorable pricing of their aftermarket in warranty options, I pretty much purchased every option available. Colleen and Cecilia were so professional, so courteous, so friendly, my wife and I could not have been more pleased with the service. And lastly, concerning transparency, both Colleen and Cecilia were extremely transparent with every financial, contractual, and loan detail; together, we played with the numbers, looked at different options, and ultimately made the correct choice for myself and my purchase. I could not be more pleased with my purchase, and I'm glad to be a part of the Bob Hook family! Thank you Colleen and Cecilia!
Sales and Leasing Consultant
Very easy transaction. Don’t know what else to say. Will... - wallacerick
Very easy transaction. Don’t know what else to say. Will consider this dealership when purchasing another car. Follow up from Mason was appreciated. Thanks
The service is always great. They treat me like family... - Baerkat82
The service is always great. They treat me like family and always take care of my vehicles. I don’t go anywhere else for service.
INFINITI Brand Specialist
Tim was awesome to work with!! He answered all questions... - Jfranconia10
Tim was awesome to work with!! He answered all questions and very helpful in the car buying process. He was patient with my decision but also assisted with our decision. Very happy we came to Toyota of Louisville.
Master Toyota Sales, Leasing & Internet Sales Professional
Consistent. They do what they can to make things work.... - SCOTTDMCALISTER
Consistent. They do what they can to make things work. Great experience. Car shopping is never fun but the team worked with me to find a solution thatcworked for both parties. I walked out satisfied with everyone involved.
Business Development Director
They say 25 words, I could write 100. I needed a... - patrice62505
They say 25 words, I could write 100. I needed a different car and Edgar picked out the perfect car for me. If you want the perfect high end preowned car this is the place to go. They only have the best cars on their lot. Before they are put on the lot to sell their garage goes through every one to make sure they are in top running condition. The owner's are extremely nice and will do everything they can to make sure their customer is satisfied and happy. I know I was. I highly recommend anyone to come in and have a look. you won't be disappointed.
Customer Care Manager
Customer Care Specialist
Great place to buy a car! Everyone is knowledgeable and... - Dexter07
Great place to buy a car! Everyone is knowledgeable and the process though long is not complicated. Always buy my cars from here. Best deals in the state
Courtesy Buick is a very nice dealership to work with.... - dawnc
Courtesy Buick is a very nice dealership to work with. The last three vehicles I have bought the agents and the financial team worked with me to purchase just what I needed for my budget.
My salesman, Issac Hart, was great to work with. He was... - haroldbuck99
My salesman, Issac Hart, was great to work with. He was courteous and pleasant. Everyone there felt like family. Best experience I ever had buying a vehicle!!!
My experience with Zimmer was great. Showed me everything... - schultz2debbie
My experience with Zimmer was great. Showed me everything I wanted to look at without a problem. He worked up payments for lease and buying. There was no pressure and I made the decision that was right for me. Thanks
Internet Sales Manager/Salesman
Vehicle Selection Specialist
Derrick was a great salesmen. They make the buying... - Joshua K
Derrick was a great salesmen. They make the buying process easy and the prices right. I would recommend them to my friends and family. Deals you can’t beat.
Danielle Great service Thank you - danawill
Thank you for your quick excellent service today 4-17-2020. Looking for the next one. Tell everyone in the service department Great Job Keep up the great work Excellent
Sales & Leasing Advisor
Brent was fantastic and went above and beyond to assist... - carter.kring
Brent was fantastic and went above and beyond to assist me in purchasing a vehicle. I had a rather difficult situation where most dealers would turn me away but Brent was determined to work through my obstacles and he was able to get me exactly what I was looking for! He was professional and made the experience very enjoyable. A huge thanks to Brent and the whole Kerry Nissan team that made my purchase easy and affordable!
Sales and Leasing
Jim & Peggy buy a car for their daughter - Big Jim
I called to insure that a car I looked at on line was still available. I was assured that it was. Aaron Brown, Midwest Auto Store's employee said that if I wanted to test drive the vehicle (I live over an hour away) call him when I driving down and he would have the vehicle ready to test drive. Everything went as planned. The vehicle was test driven and bought, and Aaron was a pleasure to deal with. I hope the best for he, his wife, their 3 daughters and his son. God bless!
My salesman Shawn was great! Made it quick and easy!... - martavius.jacksontn
My salesman Shawn was great! Made it quick and easy! James(finance) helped me get through the finance process fast & painlessly. The General Manager also helped me out a lot! They are all just great guys and it was a great experience overall! Would highly recommend!!
This is the second suv I bought from Russell.He is a... - Carolsue2460
This is the second suv I bought from Russell.He is a great salesman, no pressure but you talk to him ,he knows what vehicle you want and what you can afford I will be back to him next time.
I would not recommend the dealership based on the... - buyingacarcrack
I would not recommend the dealership based on the experience I had with the Online Sales Manager. I asked very simple questions. Here they are -
1. Has this vehicle ever been in an accident? (sent me the carfax)
2. What warranty, if any, still exists? Is there extended warranty? (never gave me a straight answer on the existing warranty. Told me they had extended warranties after 5 emails exchanges)
3. Are there any dents, scratches, or dings, not depicted in photos? (did not answer right away, took 5 emails later)
4. Photos of the driver side is missing. Are there any? (answered within three emails)
5. What is the vehicle maintenance history on this vehicle? I'm looking for oil changes, tire rotations, recalls, etc. (could not answer accurately and told me it was in the car fax after 5 emails later. This is not a viable answer)
6. Are the front and back brakes original? (5 emails later answered)
7. Is there any cracks, nics, or chips on the windshield? (5 emails later answered)
8. Is the price negotiable on the vehicle? (not only avoided this question, but got irritated I even asked again in the fifth email to him)
9. What type of arrangements exist for pick up? (His response was an incomplete sentence I could not make out)
He resisted on even discussing negotiations with pricing. He did not ask, "Hey let's discuss over the phone." It's a drive from where I live to go down to the dealership to buy a vehicle. I also do not have a spare car. I would need to get someone to drive me there. That's not only my time, but theirs plus gas too. That also means I need to get my finances in order and have a solid out the door cost of the vehicle prior to showing up. I do not think it's much to ask for and would of discussed further on the phone with him IF he actually would do his job. It's unfortunate that dealerships like this one don't put people first. In this example they failed because the sale wasn't as easy as taking money away from the consumer.
Brought my BMW in to get my headlight bulb replaced. Mark... - JessB
Brought my BMW in to get my headlight bulb replaced. Mark made sure I was taken care of quickly! Was in and out in 10 minutes. Amazing service!
It's hard to write about the professionalisms of Ryan &... - petecanuel
It's hard to write about the professionalisms of Ryan & Brandon in the purchase of my vehicle ('19 MKZ) in just 25 words. I have purchased vehicles from Tri-County Ford in the past and have had friends purchase vehicles from Tri-County Ford. I continue to send friends to this dealership. After my purchase, Ryan & Brandon continued to assist me with the electronics of the vehicle. It made my experience much easier to understand and I do thank them for for their being knowledgeable and patient with me with all of my questions re my purchase.
Had a GREAT experience with salesman Howard Rose,... - Josh
Had a GREAT experience with salesman Howard
Rose, Manager Barry Wilson and Ken in the finance department. Everything was easy and great! Recommend Howard Rose!
Drove 3 1/2 hours to look at a vehicle based on the price... - tperk87
Drove 3 1/2 hours to look at a vehicle based on the price they gave me on the phone, including a delivery charge. Got there ready to pay cash and not only wouldn't they reduce the price since delivery wasn't needed, they wouldn't even honor the original price I was given INCLUDING delivery. Salesman was super friendly though, tried everything for me.
“Dan Tilley, Sprinter Dan, at Mercedes Benz of Ft... - jeff hinkel
“Dan Tilley, Sprinter Dan, at Mercedes Benz of Ft Mitchell was amazing! Sprinter vans are in crazy high demand now, especially if you want one by a particular date (in our case yearend). Dan was able to locate a van in Texas and bring it to Northern Kentucky so we could complete the transaction on 1/31. He had all the paperwork completed making the sale process seamless. We’d give Dan an A+, 5-star rating for his knowledge and service.”
Greg and his assistant was very nice. He went out of his... - Ms. Frazier
Greg and his assistant was very nice. He went out of his way to get the monthly payment I needed on my 2020 Jeep w/ 0 down.
Friendly faces to to begin the journey! Straight-forward!... - Tammy
Friendly faces to to begin the journey! Straight-forward! Like doing business with family, but in a good way! I will definitely recommend! THANK YOU
Tom Gill Chevrolet
Elite Digital Product Specialist