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This was our first visit to this dealership and was very... - email@example.com
This was our first visit to this dealership and was very impressed not only with the dealership but with Joe from West Virginia. He was an excellent sales person, very knowledgeable about the vehicles, very through and friendly as well as patient with us in showing us how everything worked. I would definitely recommend Joe to be your salesman if you go in there. We both really apricated all the time he took with us and how kind he was . The people we dealt with was Joe in sales, and Jeff in finance , he was very friendly and was efficient and got us out of there in no time, Great people is all I can say
Top Reviewed Specialists At This Dealership
Leasing & Sales
Annapolis Subaru made the experience of buying a car so... - BURGREENM
Annapolis Subaru made the experience of buying a car so easy.
Hellen Appel was a delight to work with. She was professional and knowledgeable..I will definitely recommend this dealership to friends and family.
Sales & Leasing Consultant
I brought my car for an oil change today. Michael was the... - Emily_b
I brought my car for an oil change today. Michael was the service advisor that helped me, and I just wanted to say that he is super friendly with a great sense of humor it was a pleasure to work with him.
Subaru Certified Sales Consultant
Subaru Certified Sales Consultant
Josh was good and professional in helping me understand... - Noreneellen
Josh was good and professional in helping me understand the paper work and expediting the process. He was very easy to work with.
Product Technology Specialist
Digital Sales Expert
I had a great experience with purchasing a new vehicle.... - lupis3283
I had a great experience with purchasing a new vehicle. Sales staff was very friendly and knowledgeable. Couldn't have ask for a better experience.
Customer Experience Specialist
Customer Experience Manager
Robert Haas allowed me to do via email most of the... - SubaruHappyOwner
Robert Haas allowed me to do via email most of the selecting of our new car. (With the COVID pandemic, we were happy about that.) When I found a car online that had almost all of our desired features, he looked into it and assured me it actually had all of the built-in safety features we wanted. He also contacted the factory and discovered there was time to add most of our other desired items there, rather than our needing to spend time later for the service department to add them. (Only a few items would need to be done later, because they were best attached after shipment -- the window air deflectors, for opening the windows while raining.) Thus, in spite of the shortage of cars in 2021, we were able to specify exactly the car we wanted.
With most of the details already decided via email, it took less than two hours for our test drive of a similar car, and placing a deposit. On the day of our purchase, Stephen Weaver was very good at going over all the key features of the car. Everyone was friendly, and helpful (including the person doing the final paperwork, and brief contacts with Musa and Min Oh).
I can't say enough about Frederick Subaru and how they... - jaredcatapano
I can't say enough about Frederick Subaru and how they treated my wife and me. From the moment we walked in, the sales staff was thoughtful, calm, and did not for a moment pressure us into anything. We wound up working with a salesman by the name of Bernardo who truly exemplified what sales should be. Bernardo was deeply knowledgable, patient, and incredibly kind. I would recommend Frederick Subaru to anyone looking for a positive experience and a wonderful staff who truly cares about getting you in the best car for you!
George always provides superior quality customer service;... - AliMal
George always provides superior quality customer service; Always courteous and diligent but above all knowledgeable. It's always a pleasure working with him no matter what brings me in, I never leave feeling unsatisfied because my concerns were not addressed.
Jones Subaru service Department has always been a... - PJC
Jones Subaru service Department has always been a pleasure to work with to get my Subaru serviced for 6 plus years and counting. The Jones service team knows what customer service means, you see it, and you feel it.
Great experience with Yong Lee as a first-time car buyer!... - GK
Great experience with Yong Lee as a first-time car buyer! The process to get my new Subaru Legacy was very smooth and the pricing was the best deal around as well. We got through all the details in less than 2 hours. Overall, I am so glad I chose Wilkins Subaru.
Beware! We got nothing but the run around from them! It... - scs
Beware! We got nothing but the run around from them! It should not be so difficult to buy a car and no one is willing to take responsibility for their complete lack of customer service!
I visited Fitzgerald Subaru in March of 2021 to test... - shane.r
I visited Fitzgerald Subaru in March of 2021 to test drive their offerings. I was treated very well by my sales reps Michael Dejesus and Shania Leguen. They both did an awesome job. AS a first time car buyer I had some anxiety based on how I have heard most dealerships operate, but this was painless. I chose a new Subaru Forester and am very happy with my purchase. The purchasing went very smooth due to the professionalism of Eric Abramson.
Overall a fantastic experience, and I highly recommend this dealership for anyone looking to make explore a new or used vehicle.
POOR AFTER-SALES SERVICESI came for a possibility of a... - Sam V., Waldorf, MD
POOR AFTER-SALES SERVICES
I came for a possibility of a tire patching, and I couldn’t believe I got confronted for a low rating I previously gave to the service department (more or less a month ago). Two days ago I was also here for a low tire pressure concern. It was around 4:00 PM on a Saturday. I was expecting for at least even the lowest dose of compassion for the tire to get air as common sense would dictate that driving with a low-pressure tire is unsafe, plus it makes the driver uncomfortable and uneasy, especially for people like me whose inclination is not really on matters about cars. My Subaru tires use nitrogen that is why I made the effort to drive to this Subaru Center where I bought the car just nearly a year ago. Instead of offering air to resolve my tire concern, I was told to come back on any regular business days and hours! No concern at all even if I am driving with a flat tire. It’s not even years after I bought my first ever Subaru car and these are all the after-sales experiences I am already getting. I love my Subaru car, but this Subaru center got me questioning about quality after-sales services.
Leo is the best! We drove 85 miles to look at a car that... - rarson
Leo is the best! We drove 85 miles to look at a car that unfortunately was no longer available. Leo showed me several cars that he knew I would be interested in and put no pressure on me. We walked out without buying a car, only to attempt to test drive another car at some other dealership. Stepping foot inside, we knew we were making a mistake. We couldn't even test drive the car because it reeked of cigarette smoke and was in bad shape on the exterior (didn't really show up in pictures). The experiences of the two dealerships was night and day. Working with Leo at Sheehy felt so much better! We went back to him and bought one of the cars he let us test drive, and I couldn't be happier! Also, the car was very competitively priced.
The Service Department went above and beyond during a... - gkl4
The Service Department went above and beyond during a recent repair of my Outback. They are a very courteous and happy bunch. Importantly, I trust them to do a good job, and to treat me fairly.
Treat Customers Like Dirt email excerpt below - Bob S.
Subject: General Manager of AutoNation Subaru Hunt Valley.
Date: Sun, 18 Oct 2015 08:58:05 -0400
I put down a $250 deposit on a new Impreza 10/14/15. Your people sold it to someone else 10/17. You didn't finalize your financing package offer until 10/16. That same day 10/16 I pursued moving funds out of an IRA for a down payment of $6600. Told your salesman I would not write a check for $6600 that was not there in my checking account. That is illegal to begin with. Your sales manager demanded I take the deal Friday. What a way to do business. Electronic funds transfer was initiated Friday to be completed 10/19. I informed your salesman of the transfer completion Monday.
I was also advised to pursue bank financing as a backup. That I did through Chesapeake Bank of Maryland. I don't do mobile banking and a transfer from an IRA cannot be transacted by phone. I was advised of sale of the vehicle after showing it to my wife and daughter. I acted in good faith but I don't find a similar response on your end. Mike is a great salesman demonstrating supreme professionalism. Mike said he would find another car. I can't believe this a standard practice when doing business with the public.
I await your response.
Thomas Cumberland Subaru Hyundai
Heritage Subaru Catonsville
Finance and Insurance Manager
Heritage Subaru Owings Mills
Pre-Owned Sales Manager