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Brianna was awesome! Very knowledgeable about the models... - Grant
Brianna was awesome! Very knowledgeable about the models and eager to help. This is my second certified purchase from Annapolis Subaru and I’ll definitely recommend them to everyone.
Top Reviewed Specialists At This Dealership
Leasing & Sales
Vitaliy was excellent! He quickly provided an estimate... - Joe M
Vitaliy was excellent! He quickly provided an estimate over the phone and was great to work with in person. Provided a loaner car as well!
Subaru Certified Sales Consultant
Subaru Certified Sales Consultant
I had a wonderful time purchasing a brand new Impreza... - ylanger2
I had a wonderful time purchasing a brand new Impreza with Mei and the rest of the crew at Heritage! This was my first time purchasing a brand new car, and I couldn't have been made more comfortable. From the time the appointment was made, Mei was always available to answer any questions I had about the car and the buying process. From the test drive to the final signature, the whole experience was excellent! Anyone looking for a new car will have no trouble with this team!
Had the best salesman he was so nice and very helpful and... - Stetson11015
Had the best salesman he was so nice and very helpful and I got the car of my dreams I'd recommend Jeremy McFarland anytime!
Customer Experience Specialist
This is the 3rd Vehicle I have purchased from Gateway... - Floride
This is the 3rd Vehicle I have purchased from Gateway Subaru. All 3 times the sales person who waited on me was friendly and knowledgeable about vehicles in their dealership. Kevin fit right into the mold of other sales personell. He took time to explain all the new features inside the car and when finished gave a quick quiz to see if we understood. He cared enough to make sure we understood the new features on this car. Overall I am extremely satisfied with Kevin's expertise in the vehicle I purchased. Price was extremely fair and if I am to purchase another vehicle rest assured it will be from Gateway Subaru. 5 stars for this sales person and dealership.
Wow, wow, wow! Fantastic service from Thomas as well as... - Cathy
Wow, wow, wow! Fantastic service from Thomas as well as everyone at this dealership. Thomas went above and beyond to understand what I was looking for at a price that fit my budget. The price given for my trade was a wonderful surprise and was the catalyst for my new Subaru purchase! Love, love, love my experience and my new car. Thank you, Thomas!
Digital Sales Expert
General Sales Manager
Tom Redlack & Fitzgerald Subaru Rockville have always... - accrain2002
Tom Redlack & Fitzgerald Subaru Rockville have always provided outstanding customer service, and Tom has a wealth of experience. This is my third time leasing from Tom and its been a 10 out of 10 every time!
Great professionalism shown by the staff especially Bik... - jaideep.m
Great professionalism shown by the staff especially Bik Shrestha and John Moldiz while I was buying my Subaru. Very helpful and knowledgeable about their products.
Buying process was painless and enjoyable. I felt like I... - C.Mallick
Buying process was painless and enjoyable. I felt like I was offered all options and was not pressured into any of the options other than what made me happy.
Grant is amazing! As a first time buyer he made the... - Chey0722
Grant is amazing! As a first time buyer he made the process so easy. I didn’t even think about going elsewhere! Subaru Frederick is awesome. Kevin is also great to work with and very patient!
Excellent service! Jennifer Delvecchio is the best! She... - ELG
Excellent service! Jennifer Delvecchio is the best! She was friendly, welcoming, and answered my questions. Very professional. She listened to what I was looking for and provided just the right fit! Thank you!
My wife and I were treated by the most kindest people at... - Joesant
My wife and I were treated by the most kindest people at Buchanan Subaru. When we needed help, they all rolled up their selves and asked “ How can we help you”.
It was so refreshing not to be told how their “policy” work, but how people work to solve a problem. We live in Cape Charles VA and have new friends in Pocomoke City. Don’t hesitate, buy your next car here! WE Did!
I cannot say I am a car expert. I recently brought my... - jnichol4uo
I cannot say I am a car expert. I recently brought my car in for service on 11.16.2020, for 4 recalls on a 2017 Subaru Impreza. While visiting I was informed there was a nail in the rear passenger tire. I did not have the time to wait for all four tires to be replaced, so I made a second appointment on 11.17.2020.
I came in and the tire replacement went by vey quickly, but when I returned home, my partner noticed a hub cap was missing on the front passenger side tire.
I reached out to the Wilkins Subaru team to see if they had forgotten to put it back on and in reviewing their videos, they said it was on and present on my first visit for the recalls, but not the next day on my second visit.
I have had the car for 3 months with no hubcap issues and don't really even know how invasive the process would be to remove a hubcap, but it's parked securely at my home, so I can't imagine why or how someone would steal it, but the team let me know it would be an additional $119 to come back out and to have them install the missing hubcap.
Since they were the only people to have touched the vehicle in the time frame, I'm just very confused to how this could happen. I came in thinking I'd just be getting 4 free recalls taken care of and with the tire and potential hub cap change, I'd be walking out spending $899.54. So I am going to see about another dealership, just because the mystery disappearing hubcap kind of has me feeling uncomfortable and disappointed.
The team was courteous and quick the second day and threw in a free car wash, so I thought three stars was a fair representation of my full experience
I went in "just looking" but Ourisman had exactly what I... - mkerr
I went in "just looking" but Ourisman had exactly what I wanted right in my price range. Michael was a very young BUT very thorough salesman - no high pressure nonsense! He answered all of my questions readily. This was the smoothest car-buying transaction I have ever experienced! Love my Forester!
Disappointed in the lack of customer service - Disheartened
I had a wonderful experience with Max a year and a half ago and I have been raving about it ever since. I recommended that a family member go to this dealership today and was very disheartened to hear that she had a terrible experience with the saleswoman who did not even bother to get off of her phone or turn around to greet her and did not seem interested in helping her test drive 2 vehicles of her interest. My family member is weeks ago from her financial goal for a large down payment and no, was not ready to buy today and this saleswoman then seemed to act like it was a bother to get the keys to 2 vehicles she wanted to test drive since she was not ready to buy TODAY. I guess the COVID-19 really has sales booming for this saleswoman and she does not need my family member's vehicle purchase? I was very disappointed that I recommended this dealership to have my family member's time wasted today. I highly recommend this saleswoman be placed into additional customer service training or she's really going to sink your ship.
Unethical! Deceptive! Anne lies and is an exemplary... - normginsberg
Unethical! Deceptive! Anne lies and is an exemplary example of what gives Car sales a bad name! She deceived us from the start when we came to buy a preowned auto. We offered to put a deposit on the vehicle to secure it prior to it "being ready". She said it was ours without a deposit being necessary because she could reserve it for 72 hrs.
She then sold the car within the 72 hrs when it was finished mechanically to end her month.
She lied to her superiors saying she tried to contact us, which she didn't!
Obviously the culture there is to say anything whether true or not!
After I complained, the General Manager gave me his passive aggressive BS rhetoric which of course was worthless.
Treat Customers Like Dirt email excerpt below - Bob S.
Subject: General Manager of AutoNation Subaru Hunt Valley.
Date: Sun, 18 Oct 2015 08:58:05 -0400
I put down a $250 deposit on a new Impreza 10/14/15. Your people sold it to someone else 10/17. You didn't finalize your financing package offer until 10/16. That same day 10/16 I pursued moving funds out of an IRA for a down payment of $6600. Told your salesman I would not write a check for $6600 that was not there in my checking account. That is illegal to begin with. Your sales manager demanded I take the deal Friday. What a way to do business. Electronic funds transfer was initiated Friday to be completed 10/19. I informed your salesman of the transfer completion Monday.
I was also advised to pursue bank financing as a backup. That I did through Chesapeake Bank of Maryland. I don't do mobile banking and a transfer from an IRA cannot be transacted by phone. I was advised of sale of the vehicle after showing it to my wife and daughter. I acted in good faith but I don't find a similar response on your end. Mike is a great salesman demonstrating supreme professionalism. Mike said he would find another car. I can't believe this a standard practice when doing business with the public.
I await your response.
Thomas Cumberland Subaru Hyundai
Herb Gordon Subaru
Heritage Subaru Catonsville