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No nonsense. High service. - New owner
I talked to a number of dealers and this one was kind enough to give me their best price over the phone. No haggling, no “I have to talk to my manager.” The salesman even picked me up when it was time to get the car. All good.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Very professional - rave611
Very professional people. We had kevin and joe that helped us through the sale. They were both great! They made buying a car very painless. Keep up the great work!
Leasing & Sales
Pre-Owned Sales Manager
Great service - Neil
We own two Subarus, both of which are serviced at Herb Gordon. They have been very professional and the cars have been kept in top notch running condition.
Subaru Certified Sales Consultant
Amazing people! - Sierra33!
Everyone there is always so pleasant and willingly to help. Patrick sold me my brand new crosstrek and he was so helpful and explained everything to me! Shelly was also helpful when it came to the financing part. Would definitely recommend them to anyone looking for a new car!
How buying a new car should be - Subaru fan
From beginning to end this was a great car buying experience. I recommend Gateway Subaru and Kevin Miller to anyone looking for a quality, professional and courteous car buying experience.
Great customer service! - lee
Had a pleasant first impression/meeting with Mr. Lee which made us go back to him the following day to purchase our Forrester. Highly recommend him!
Simply Spectacular...this place is worth checking out - getSchwifty
My experiences at Hunt Valley Subaru have been truly stellar. Both the process of purchasing a car there, and the after-sales support have been first class.
In late May I purchased a WRX STI from Banchi. I was looking for a completely base model STI because that was what was in my price range. Hunt Valley had several STIs in stock, but none of them were base models (all had the upgraded Recaro seat package, push-button start, short shift kit, and various other upgrades, so we’re taking about $3,500+ in options over the base STI.) I test drove one, I really liked it, I researched what the TrueCar fair market price was and it simply was not in my price range. I expected at this point to go to another dealership since I could not afford what they had. However, Banchi came back with two offers I did not expect. First, she discounted this upgraded vehicle almost as low as the fair market price of a totally base model. Plus, she also offered me about $2,500 more for my trade-in than I expected. All of a sudden, I could afford this car – so I was pretty happy.
That night I priced out similar cars at other dealerships and no one else came even remotely close to Hunt Valley’s offer. So I purchased the WRX STI from Banchi the next morning. I had a late-morning meeting that I was worried I was going to miss. Banchi committed to having the entire sale wrapped up by a set time. She delivered on this commitment – the sale and financing process was quick, easy, and painless, and I was out ahead of schedule. The process of going to the dealership, them casually offering a test drive, and aggressively discounting their pricing without being aggressive towards me made this a very positive experience. Hunt Valley Subaru also gets extra points for a pricing structure that I understood – the price they quoted me was the actual price I paid. Again, this was really nice as it saved me time and prevented unnecessary stress.
About a week and a half after purchasing the car, I finally got around to fully detailing it. Upon doing this, I noticed that one of the tail lights had a spider web crack in it that was hard to see unless you were up-close in bright light and the car was super clean. The point in me noting that is because I could not say with certainty whether or not this happened after I purchased the vehicle…it may have been like that before I bought it, or it could have happened in a parking lot since I purchased the car – there is no way to say with certainty because it was so easy to miss. I showed this to Banchi, who then showed it to the head of the service department. I expected to be told, “hey, you purchased the car, you signed off on the condition, so this is your problem,” because at this point Hunt Valley Subaru had absolutely zero obligation to do a thing. But Hunt Valley Subaru went the extra mile. They told me that they could not say with certainty either when this happened, and that they were going to replace the tail light free of charge for me. They followed through and did exactly that. They did not have to, but they did, and actions like this tells me Hunt Valley Subaru wants my business and genuinely cares about me both when I buy a car and after I purchase it. This again saved me time and money, and prevented unnecessary stress.
Building upon that further, the service department waiting facilities are extremely nice, and the service department staff have been great to work with. Several people, including the service manager, Eric, took substantial time out of their day for me to bombard them with a boat load of questions regarding the care of the STI’s EJ257 engine. For those considering a WRX/STI/BRZ, Hunt Valley Subaru service is very friendly towards those who use their cars for track days, and is friendly regarding the use of premium oil for the EJ engine that provides superior shear stability than the OEM Subaru oil (equating to superior bearing protection) (some other dealerships are not nearly as friendly about these things.)
Do I recommend Hunt Valley Subaru? With enthusiasm. This was the best car buying experience I’ve ever had, and I’ve purchased quite a few cars. Banchi was absolutely awesome. If you are considering a Subaru, it’s worth dropping by to price a car and value a trade-in.
SERVICE DEPT - stephblevins
Mindy at Buchanan Subaru is fantastic. My husband & I were traveling and found a bolt in my tire. We stopped at Buchanan & Mindy greeted us with a warm & friendly smile. We didn't have an appointment, but we were in & out of the in less than 30 minutes. The waiting room and clean and comfortable. Excellent experience!!!!!
Just a pleasure - Lucy's Mom
Truly a pleasure to work with. I have many responsibilities with a single income family and they really helped me get the vehicle that I loved!!!
Absolutely the "Best"!!!!!! - andy44
I heard about this dealership from friends and TV commercials. Seemed too good to be true. However, from the moment my wife and I stepped on the dealers lot, i began to see the proof of the commercial and the recommendations of my friends.
My salesman, Zach Murphy was absolutely FANTASTIC. No high pressure just a thorough knowledge of the 2019 Subaru Ascent. He answered all of our questions and anticipated others. We made the deal that afternoon and he has followed up telephonically to see if I had any questions or concerns and even offered to help me set-up some of the electronic features.
I rate them Excellent Plus.
Exceptional Customer Experience - Jflores
I purchased a Subaru Forester through Colin Wilson, Sales Representative at Fitzgerald Auto Mall in Rockville, MD. His level of professionalism, customer focused attitude, attention to detail, patience, knowledge about the vehicle, willingness to address all of my questions, and eagerness to make sure we were comfortable throughout the purchasing transaction resulted in an “EXCEPTIONAL” customer experience – exceeding all expectations!! Colin’s hard work and adaptability made our purchase go smoothly and effortlessly. He went above and beyond to help with some other issues too. I will refer all of my family and friends to Fitzgerald Auto Malls in Rockville, MD, and going forward I will not consider going to a different dealership. He is a true asset to Fitzgerald Auto Malls of Rockville, MD. Also, I would be remiss not to mention Mr. Ryan Davis, Sales Manager at Fitzgerald’s. It was Mr. Davis’ responsiveness, his consistent follow through, and pleasant demeanor that brought me through the doors at Fitzgerald (Rockville) to begin with. Before I even arrived at the dealership, he had already apprised Mr. Colin Wilson to be expecting me. I had visited other dealerships in the days but had not been received like this. They are a team of true professionals!!!!
First Class Organization - MastersM
My wife and I have just made our second purchase from this location. The staff here all made us feel as though we were their top priority. Everyone was polite and helpful. The GM Phil Formichelli sets a great example for his staff with top notch customer service. And our salesperson Govinda Ban went above and beyond from start to finish. Fitzgerald Auto Mall always delivers!
Brilliant experience, thank you, Roberto Lopez & Team! - SpartyDVM
Our entire recent experience, Forester trade-in and Outback purchase/upgrade, was very well executed by each member of the team. Spear-headed by Roberto Lopez, the one-time visit was efficient, fair, smooth and pleasant. There were no lengthy lags between steps in the process and each of the team members was friendly, courteous, knowledgeable, professional and efficient/time-conscious. Would like to acknowledge newest member of the team, Chase, for responsibilities he handled and, again, Roberto, for his effective, professional mentoring Chase. Thanks and please sustain your excellent work!
Great Experience - ArthurJ
Ourisman Subaru of Waldorf took exceptional care of us with the purchase of our new vehicle. Everyone from Angelo, Amanda, and Zackary in finance took great care and time with us. Ourisman will be our new home for everything Subaru.
New purchase - certified used Subaru - Savogel22
The sales people, Monica and Bic were very knowledgeable and helpful to get me into an upgraded Outback. They worked with me to get the right vehicle that fit my needs. Stu, the finance guy, also very helpful to get me where I needed to be. Thank you all!
The other feed back I have is the length of time it takes to buy a car. I have never gone through a car buying experience under 4-5 hours. I would really like to see that improve especially when I (or any customer) have a very high credit score. I do not understand the process but believe there should be a better way.
Came in for a test drive... - Tae
Was quickly browsing at their website and left my contact information a few minutes before I was getting ready to go to another dealership of different make and model. I didn't pick up the call. Debbie texted me within minutes. I provided what I was looking for and explained my situation. She came up with the out-the-door price that was satisfactory. I texted back stating I will come in for a test drive only and will not make decision that night. She understood. I came in for a test drive a 2018 Subaru BRZ Limited. Wasn't too thrilled about the white exterior color. Debbie introduced me to Dennis and we went for a quick test drive. Even though I made it clear to them I am only going for a test drive, Dennis didn't mind nor pressured me to buy. (Loved the car after the test drive!)
Funny thing is that we shook hands within the first hour of my arrival at the dealership! We had a few challenges along the way. Trade value, DC resident tax issue, recall on the vehicle, etc... And each time, I was in a dilema and hesitated. And each time, Dennis, sales manager and the general manager came out smoothed things out very casually and cool headed. I left that night excited but disappointed that I couldn't take delivery of the car. I was promised that as soon as the car is ready, Dennis will call me and deliver the car to me in Washington DC (that's about 47 miles, minimum one hour to two hours depending on traffic).
I got the message early next morning the car was ready for delivery and Dennis asked when would be a good time. I offered to stop by the dealership instead. I came in and the car was ready with a full tank of gas. Eric at the finance office quickly and efficiently processed my paperwork and didn't try to bash me over the head about warranties or after market product like other dealerships.
I rarely write reviews but when there's a need to let others know of good place to eat or do business with, I make sure I let my friends and families know. I would highly recommend this dealership and the team of people working there for your next car or just a test drive. :)
Happy customer from DC
Treat Customers Like Dirt email excerpt below - Bob S.
Subject: General Manager of AutoNation Subaru Hunt Valley.
Date: Sun, 18 Oct 2015 08:58:05 -0400
I put down a $250 deposit on a new Impreza 10/14/15. Your people sold it to someone else 10/17. You didn't finalize your financing package offer until 10/16. That same day 10/16 I pursued moving funds out of an IRA for a down payment of $6600. Told your salesman I would not write a check for $6600 that was not there in my checking account. That is illegal to begin with. Your sales manager demanded I take the deal Friday. What a way to do business. Electronic funds transfer was initiated Friday to be completed 10/19. I informed your salesman of the transfer completion Monday.
I was also advised to pursue bank financing as a backup. That I did through Chesapeake Bank of Maryland. I don't do mobile banking and a transfer from an IRA cannot be transacted by phone. I was advised of sale of the vehicle after showing it to my wife and daughter. I acted in good faith but I don't find a similar response on your end. Mike is a great salesman demonstrating supreme professionalism. Mike said he would find another car. I can't believe this a standard practice when doing business with the public.
I await your response.
Herb Gordon Subaru
Heritage Subaru Owings Mills