17 Maryland Subaru Dealers

Mike Sarecky provided my mom and I exceptional service - ssuzuki6

Mike Sarecky provided my mom and I exceptional service and dedication to finding us EXACTLY what we want. Our car-buying experience was nothing short of extraordinary, all thanks to Mike's unwavering commitment to customer satisfaction. This was our second Subaru purchase and the experience was unparalleled. We had our hearts set on a specific car, and Mike wasted no time in making it a reality. Within hours of leaving the dealership, he worked tirelessly to procure the exact vehicle we wanted. What truly sets Mike apart is his proactive approach and willingness to go above and beyond. Despite it being late on a Friday evening, he arranged a trade-in with a nearby dealership, ensuring that we could drive home our dream car the very next morning. Thanks to Mike Sarecky and Herb Gordon Subaru, our car-buying experience exceeded all expectations!

Gateway Subaru is an exceptional dealership. - D Gibson

Gateway Subaru is an exceptional dealership. Not your typical dealership. Excellent customer experience, from sales to service you will not be disappointed. Not only is the vehicle highly rated their customer care is as well. First time owner of a Subaru and doubt will be the last. Sales team helpful, knowledgeable. Concerns are addressed promptly. Truly appreciate everyone at this dealership.

Erol is a great salesman. - asuh12

Erol is a great salesman. I was lucky to have him. He was able to answer all my questions about my new Subaru Ascent. Great customer service!

Clean offices, professional, friendly staff. - malexa1030

Clean offices, professional, friendly staff. Manager was flexible regarding method of payment for my share of costs. Car was not at the dealership when I arrived for my appointment and they took a long time to find it off-site. It also took too long for them to get to cleaning & gas up my new car. Locating the car and cleaning it should have been done before I arrived since I had an appointment and they knew the car I wanted to buy.

May was very helpful working with my wife and I searching - Mac_Subaru

May was very helpful working with my wife and I searching and showing us the different models and options. She made the purchasing process very easy. We look for May each time we are ready for our next new car.

Was just looking. Came across Erik very professional and... - pamela posey

Was just looking. Came across Erik very professional and friendly helped me make the right decision for me. Had to come back the next day Erik and John went over everything with me (Thank you). From Sales to Finance GREAT CUSTOMER SERVICE!!

This review is about Darin Elmore, who I worked with to - jkommelb

This review is about Darin Elmore, who I worked with to purchase a new Subaru Ascent. I went to Fitzgerald to see if they'd beat another local dealer's offer, and they did. Darin didn't play any games, just took what I was asking for and showed me what they had and could offer. It was very smooth, and Darin was very professional. He went above and beyond, as well, retrieving my EZPass and a seatback mirror that I had forgotten in my trade (doh!) and returning them to me the next day when I came in to drop something off. All in all, highly recommend working with Darin to purchase a vehicle if you want a straightforward, no nonsense experience.

The Service Department went above and beyond during a... - gkl4

The Service Department went above and beyond during a recent repair of my Outback. They are a very courteous and happy bunch. Importantly, I trust them to do a good job, and to treat me fairly.

Patrick was very cognizant of the particular items I - jdthompson

Patrick was very cognizant of the particular items I wanted in the vehicle. He was extremely patient with the many questions that we had. Not once did we feel pressured to purchase. My plan had been to just look at the vehicle but it was perfect with everything I wanted and the right color. Patrick was very professional while at the same time appearing very friendly and wanted to make sure that we got exactly what we wanted. I would highly recommend Patrick Yoder as your salesman and Thomas Cumberland Subaru Hyundai as your dealership.

Mark was fantastic to work with. - Catmaselka

Mark was fantastic to work with. He was well informed, helpful and very responsive to our needs. We were very happy with our purchase and would highly recommend Mark and the dealership.

Very nice sales person, no pressure. - joycewestfall74

Very nice sales person, no pressure. All of the employees seemed helpful and happy. Nice showroom

The Sales Lady Leslie Zell was very welcoming to me and - Helga

The Sales Lady Leslie Zell was very welcoming to me and my needs for the Edge! Took a test drive and loved it! She worked with her manager to make a deal for me but he could not give me any help on the pricing! So there for I was unable to purchase the Edge! Leslie did her best to help me but it just didn’t work out!The manager was not very friendly!

Have been a service customer at this dealership for - scott

Have been a service customer at this dealership for nearly 15 years and have wanted to purchase a new vehicle there in the past but price drove me elsewhere. That was under the previous ownership. Was in the market this past month and decided to try again. Was curious to find out what the experience would be like post covid-based shortages and was surprised to find out that things are getting back to what they used to be. We knew the type of car we needed and shopped other brands and dealers in the Hagerstown area. I have owned two Subaru vehicles in the past and felt secure in including the brand in this search. When we arrived at Sheehy, we were contacted on the lot by Maria. Was impressed by her product knowledge, demeanor, and the fact that she listened to our needs and wants and didn't put any pressure on us to make a quick decision. After doing some more research, we called back to schedule a test drive and were happy with the results. We went into some negotiations for the car, knowing what we could spend, how we would pay, and what we needed to get for our trade-in. Max (the sales manager) worked with us to arrive at a price we could afford. We bought the car and were again impressed with Maria; she provided a another 'get to know' test drive to make sure we were still happy, introduced us to the features of the car in a way that helped us remember what the car (especially the electronics) could do for us, and made us feel warmly welcomed into the Sheehy family. All in all, a great experience front to back. Thanks to Maria, Max, and to Daniel in F&I for all you did for us. It was a pleasure and I will be back someday for another Subaru. (The new store is first-rate as well, didn't make it to service yet though we were offered an introduction).

William " Trei" was my sales consultant and he was - jasoncatanzariti

William " Trei" was my sales consultant and he was absolutely amazing. I was very pleased with the entire purchasing process from start to finish. I am a former car sales consultant so I kind of know how the process goes and I wasn't looking forward to the process of haggling and negotiating but I was all prepared to do so. Shockingly, Trei came to me with a great price right from the start and a great trade in value on my current vehicle as well. I was never lowballed in any point of the buying process and thought the original deal they worked up was very fair for both sides. This is my first Subaru and my first purchase with Jones. I am extremely impressed with my new Ascent. I simply love it. Thank you to everyone involved in my sale. I believe that I am a Subaru owner for life now and I will absolutely buy everyone from this dealership! I am hoping that the service department is equally good as the sales department. Definitely look past the 2 one star reviews to the right. One has nothing to do with the dealership itself, it is an MVA issue and the other is common practice through all dealerships.

Treat Customers Like Dirt email excerpt below - Bob S.

Subject: General Manager of AutoNation Subaru Hunt Valley. Date: Sun, 18 Oct 2015 08:58:05 -0400 I put down a $250 deposit on a new Impreza 10/14/15. Your people sold it to someone else 10/17. You didn't finalize your financing package offer until 10/16. That same day 10/16 I pursued moving funds out of an IRA for a down payment of $6600. Told your salesman I would not write a check for $6600 that was not there in my checking account. That is illegal to begin with. Your sales manager demanded I take the deal Friday. What a way to do business. Electronic funds transfer was initiated Friday to be completed 10/19. I informed your salesman of the transfer completion Monday. I was also advised to pursue bank financing as a backup. That I did through Chesapeake Bank of Maryland. I don't do mobile banking and a transfer from an IRA cannot be transacted by phone. I was advised of sale of the vehicle after showing it to my wife and daughter. I acted in good faith but I don't find a similar response on your end. Mike is a great salesman demonstrating supreme professionalism. Mike said he would find another car. I can't believe this a standard practice when doing business with the public. I await your response.

Mark was very helpful and genuinely caring about helping - sherrylmil

Mark was very helpful and genuinely caring about helping me get the saw I wanted and needed. He did not push any unneeded extras.