My grandson recently brought his Sonata in to have the - Stephen S
My grandson recently brought his Sonata in to have the engine replaced under warranty. He got a call the next day telling him that after the replacement, they took it for a test drive, and the engine went on fire destroying the car. He did get money from his insurance, and the dealership did help him get a better settlement from Geico, but that is where the goodwill stopped.
There were a number of angry, contentious emails back and forth between him and the GM of McGovern. He was told that technically and legally McGovern didn’t have to do anything to make him whole again. This, in spite of the fact that he was still going to be out thousands when you factor in added expenses of buying another car. The best that McGovern would do is to say that if he bought another car from them, they would give him $1,000 off. That is all.
This was not in any way a show of goodwill. Anybody off the street can get $1,000 off if they know anything about markups for cars. My last 4 cars have been Hyundais and I have got more that $1,000 off on all of them. But none were from McGovern and never will be.
The GM tried to tell me that the fire may have been caused by an old cracked hose. Never in all the discussions did he ever apologize for the fire, which was obviously caused by something they did or not do. Placing the blame on us is cowardly, devious and a poor way to treat a customer whose car you just destroyed. He has denied any responsibility or liability every step of the way. He surely doesn’t understand that there is a huge difference between what is legal and what is fair. He has remained hidden behind legalese instead of fairness.
My advice, avoid this place like the plague. They are extremely ethically challenged and technically incompetent. As Mike Dukakis once said, “A fish rots from the head”. If this is true, one can only imagine how deep the rot runs through this place.
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