128 Michigan Dodge Dealers

Letter of Appreciation for Exceptional Customer - willard.lewis

Letter of Appreciation for Exceptional Customer Service Brookfield Chrysler Dodge Jeep Ram 1845 Pipestone Benton Harbor, Michigan 08/13/2025 Dear John Pleyer, I want to extend my heartfelt gratitude for the exceptional care, genuine concern, and outstanding customer service you recently provided to my sister-in-law. This was not the first time you have assisted us—in fact, it was the second. On both occasions, when we presented you with a problem, you responded positively and assured us that a solution was possible. Thanks to your efforts, our crises were resolved each time. I sincerely hope you will share this message with your upper management team, as I wish to highlight your dedication. In a time when customer service and appreciation seem rare, you continue to embody both qualities. Twice, you have gone above and beyond our expectations to lend a helping hand. Thank you for your kindness and commitment. Willard Lewis Jr San Antonio, TX 78109

Bill was AMAZING! - angruppert

Bill was AMAZING! As a woman purchasing a vehicle on my own it was pretty intimidating. Although, I did all of my research on my own and knew what I was looking for which I would recommend you do. Bill was very patient, helpful and wasn't pushy. I cannot express how important that was for me. It was an all-around wonderful experience, and I would recommend purchasing your next vehicle with Zeigler!! ESPECIALLY with Bill!!!

Bobby was the best sales guy! - melissa

Bobby was the best sales guy! Seriously, helped me with all my anxiety and making such a big purchase at such an uncertain time... He explained everything to me and made me feel like we grew up together ... Totally a legit guy and as a single female I trust him not to rip people off ... Go see Bobby

I have had the pleasure to work with John Pitoniak for - mspranger

I have had the pleasure to work with John Pitoniak for several years. He is an excellent salesman that spends the time to listen to your needs and then gets right down to business to find you your vehicle at a price that is unmatched!

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. - JohnR4130

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. I have always received good follow up service. My recent service was last Monday. Myles did a great job scheduling and keeping me informed on timing to completion. Nice work. Thank you. JR

Just bought my brand new ram 1500 and couldn’t be happier - AJ Manuel

Just bought my brand new ram 1500 and couldn’t be happier with the whole experience.

Fantastic! - Inspectordan

Fantastic! Could not be happier. This is the best experience purchasing a vehicle. Very professional “Wow”

Back on June 22nd, someone stole the center screen out of - Mbren72

Back on June 22nd, someone stole the center screen out of my Ram Big Horn. Put the claim in through insurance and was at the body shop the next day. Was told they had to order parts and it would be 4-6 weeks. They asked me to come back on July 3rd to make sure they ordered the correct parts. So I restarted the 4-6 week timeline. At the 4 week mark I checked in hoping to get lucky, was told parts have not arrived. Called back at 6 week mark and was told they are waiting on one more part. Waited another week and a half called and now they were waiting on electrical components. August 12th I called an independent body shop to see if they could get parts. They said bring it in, so Monday 9/15 I took truck in and received it back on 9/19 fully repaired. To this day I still have not received a call from Golling. Lost a customer with this ordeal. Bought all my Chrysler vehicles from here. Not after this. I fully recommend you going to another dealership.

Very helpful and professional. - morenoda2018

Very helpful and professional. Shelby was excellent and knowledgeable. Greatest experience I have ever had at a dealership.

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

I have not purchased through Jordan yet, but he has been - Andrew Belock

I have not purchased through Jordan yet, but he has been great to work with! I have a unique scenario regarding a Jeep and Jordan has been polite, informative, and responsive. I highly recommend working with Jordan for all of your automotive needs!

I can't thank the team at Westborn enough for the amazing - elyon412

I can't thank the team at Westborn enough for the amazing service on my car! My dealer Mike, who I've trusted for years, was able to get me in to finally fix my passenger window switch that had been broken for months(tried working with my local dealership but was running into issues). I drove all the way from Clarkston to Dearborn because I know the level of service here is always top notch. Mike checked with Josh in parts to make sure they had what I needed, and Josh made the part a priority. Tim, the service manager (another long-time connection), worked with my schedule and made sure a tech was ready for me as soon as I arrived. Marc, my tech, was awesome—quick, efficient, and professional. And a big shoutout to Dave the write-up guy too—can’t leave him out! I honestly don’t know what I’d do without this team. I’ll always buy my cars from Westborn knowing they’ve got my back if anything goes wrong. Thanks again!

Thank you so very much Dave Roguska, you made my van - path3060

Thank you so very much Dave Roguska, you made my van shopping much less stressful than I had anticipated. While I am a woman of a certain age, I had never shopped for a vehicle by myself, or at a dealership before. You made it almost a pleasure and found me exactly what I needed. The wheelchair fits in the van perfectly, and it has been okayed by the kids, Mimi has a cool new car. Thank you again for guiding me through a tough time and finding me just what I needed!

Our salesman Bill was a joy to work with, the finance - pj53laws

Our salesman Bill was a joy to work with, the finance process was not, Kept sending us more and more requirements as we fulfilled them instead of giving us a complete list of requirements for the financing, The whole process was tedious and could have been much faster and effeciant, Thanks to Bill's great personality we didn't give up and now we are the proud owners of a safe and reliable vehicle,

We were very happy with our help in leasing our jeep - cathys324

We were very happy with our help in leasing our jeep compass. Everyone was super nice.

Went to ask about a warning that had popped up on my Jeep - Angry

Went to ask about a warning that had popped up on my Jeep Cherokee that I had bought here. There were 5 salesmen chatting in the showroom that didn't seem to want to help me. Finally directed me to service department and the guy said they couldn't help me for a week. I asked him my question and he said he didn't know about that stuff I had to talk to a technician but told me I couldn't talk to the technician. Will buy my next car in Gaylord these people treated me horribly.

Great experience buying my car at Moore Motors. - Coljoe

Great experience buying my car at Moore Motors. Denny is absolutely the BEST, very knowledgeable and made the whole process super easy! He is definitely the “King of cars”. I recommend anyone looking for a new/used car to check them out, you won’t be disappointed!!!

We have a Jeep Gladiator & love it. The people are very... - Linda

We have a Jeep Gladiator & love it. The people are very friendly & helpful, explained all the operations, love the service. Great Staff! Would recommend this Dealership highly.

Service department is a joke! - lanavanhoe417

Service department is a joke! Send you off with a service report, everything Great and all items checked off stating all was CHECKED. First, earlier this year brought our Silverado in for an oil change and multi point inspection. Left with form - all things checked. Less than 48 hours later, while checking something else out, husband checked oil filter compartment as he was in the area. YIKES. A full squirrel nest! BUT..our filter was “checked” and all GOOD! Send a complaint - answer, they were sorry, but short handed! This past week had oil change on our Traverse as we are heading to Florida. Started having problems with a noise when turning. Looked up what it might be wrong. Check Steering fluids. Husband did just that and there was next to NOTHING — ZERO fluid. How can that be if it was checked? What else WASN’T done? We purchased your oil plan for both vehicles. GLAD THEY ARE DONE! Truly thought going to the dealership was the way to go! Guess NOT. Time to find a local garage!

Sales are amazing and helpful - Just don't get any - trishh

Sales are amazing and helpful - Just don't get any extended warranties or your Jeep fixed there. The services department is rude (Kate) and seem to lack any knowledge on issues that come up with a Jeep repair. I have been waiting on new doors for a year, as my Jeep started rusting after a year. Service will not update and are hard to communicate with. Get your Jeep fixed anywhere but here!

Marisa was amazing! - Mrs. Butler

Marisa was amazing! Helpful, friendly informative service. We love our new Tahoe! I would recommend Team Hodges to anyone interested in purchasing a new vehicle.

Service, pricing and selection is great! And if you are... - Cindy Artis

Service, pricing and selection is great! And if you are looking for the best salesman here, ask for Gale Cvitkovic! Or just Gale, the man of sales!!!

All 5 stars here! - JeepBuyer

All 5 stars here! The buying experience here was very different, no sales pitch and no pressure. Just fair honestly and transparent dealing. Thanks Trey Edwards!

First I would like to say we began using Thelen service - Shelrenae

First I would like to say we began using Thelen service in 2009 and were so happy with their service we used their body shop and went on to purchase a new 2018 Sedona from them. Unfortunately they are not the dealership and service department we were so happy with today. We had the service department troubleshoot and replace both headlight bulbs on our 2018 Kia Sedona. When we had to drive in the dark my wife noticed the driver side light was aiming at the ground. After spending around 150.00 I ended up making the proper repair myself. Then our window on our van was stuck in the down position and it was the actuator that was bad. They told me the cable was stuck inside the motor. I asked for my parts and they took their time finding them. There was no possible way the cable could be stuck in the motor. Per 2 other Kia service departments they stuck us for $400.00 plus in in needed repairs with no consultation. Then after the review phone call and my conversation with the service manager I was going to have the opportunity to receive a call from Mike Thelen which to this point he has not reached out to me.

GREAT EXPERIENCE at the service department today, I was - cdumas1127

GREAT EXPERIENCE at the service department today, I was scheduled to diagnose and repair my RAM tailgate. I arrived and settled in for a likely 1/2 day wait in the lounge. However, Jon (Service Manager) checked it out immediately and realized I only needed a $20 bushing. He installed it, lubricated all the tailgate bearings, and did not charge for his time. I was promptly out the door with my problem solved at a total cost of only $20.

Simple oil change, not much to say about the visit. I... - mdeyarmond

Simple oil change, not much to say about the visit. I was in and out in a half an hour they did their job, I got my oil changed.

Purchased a 1500 Ram Limited! - Jim Van

Purchased a 1500 Ram Limited! Love the truck but better yet was the dealer cooperation with me. Would highly recommend

Friendly and knowledgeable staff. - ~HappyCustomer

I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!!

Anthony was the salesman available when I got there he - nelso.john.j

Anthony was the salesman available when I got there he helped me locate the truck I was looking for after my car was totaled. When financing fell thru on it they did everything possible to get me into a new vehicle. I left with a great 2022 ram when it had an issue the next day they immediately took care of the issue picking it up and offering to bring it back. I will definitely go back.

Promises made. Promises kept! - mastmuskegon

We purchased our first Van at Preferred in 2010 and followed up in 2017 with a Chrysler Pacifica. we have had them serviced when in Michigan entirely by Preferred and have been excessively pleased with the purchase procedures and service. In every way they have met or exceeded their words. In one instances we were scheduled to be leaving the state for a time when an accident threaten our plans. The Pacifica was a newly redesigned model and a check with Glass companies indicated tailgate glass was not readily available. Preferred body shop expedited shipment, replaced the glass and tailgate hinges and repaired other damage in three days resulting in but a one day delay. They have provided free oil changes and fast service. In every way we are confirmed Preferred Chrysler customers