128 Michigan Ram Dealers

Terrible experience! - jamesdziendziel

Terrible experience!! Don't shop here!! Cancelled a service plan I purchased. Still waiting for a refund 3 weeks later. Dealer tells me it can take up to 45 days for a refund. Have filed complaints with the Attorney General and the Secretary of State. Spend your money at a better dealer!!

Worked with Ray (sales) and Derrick (finance). - Matt B.

Worked with Ray (sales) and Derrick (finance). Went in for a test drive and left with a brand new Grand Cherokee L Limited 4x4. This is over our 10th vehicle from Ray Laethem. Consistently VERY friendly sales and service at CDJR.

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

Got a new car, not happy at all, I had to replace - jannagirolamo1963

Got a new car, not happy at all, I had to replace windshield wipers, breaks, oil and now I have a slow tire leak, take it to brlle tire to get it patched but they said tires are bad, so now I'm replacing tires, have had this car for 2 months, my car payment doubled, I ask the dealership for help, but nope no help

No communication they don’t answer the phone. - wildfish28

No communication they don’t answer the phone. They don’t respond to their text messages and they don’t respond back if you leave a voicemail , my vehicle was there for four weeks for a recall that the only fixed half of and then told us it was ready , I picked it up drove off got about a mile down the road, and it went into lag mode! Over 5 weeks before it was fixed! At my cost when it went in for a free recall ! I dare say it’s the worst service center I’ve ever been to and if you can’t service vehicles why the heck would I buy one from you! I’ll find a good place to go even if I have to drive out of my way ! PS Just wanted to let everyone know that after getting it back again at my cost it made it less than a week and guess what’s back on , Yep you guessed it. Find someplace else ! 1 star how about -10 stars for this service center

Just purchased a Jeep Wrangler from McDonald's. - mrussell2go

Just purchased a Jeep Wrangler from McDonald's. Great experience with Scott and Nick. No pressure and knowledgeable.

I bought my 2019 Kia Optima from Golling of Chelsea. - Car_enjoyer

I bought my 2019 Kia Optima from Golling of Chelsea. Honestly I've never had such a painless time buying a vehicle, John Karnes in particular was such a great help, I cannot recommend this place enough!

Thank you so very much Dave Roguska, you made my van - path3060

Thank you so very much Dave Roguska, you made my van shopping much less stressful than I had anticipated. While I am a woman of a certain age, I had never shopped for a vehicle by myself, or at a dealership before. You made it almost a pleasure and found me exactly what I needed. The wheelchair fits in the van perfectly, and it has been okayed by the kids, Mimi has a cool new car. Thank you again for guiding me through a tough time and finding me just what I needed!

Our salesman Bill was a joy to work with, the finance - pj53laws

Our salesman Bill was a joy to work with, the finance process was not, Kept sending us more and more requirements as we fulfilled them instead of giving us a complete list of requirements for the financing, The whole process was tedious and could have been much faster and effeciant, Thanks to Bill's great personality we didn't give up and now we are the proud owners of a safe and reliable vehicle,

We were very happy with our help in leasing our jeep - cathys324

We were very happy with our help in leasing our jeep compass. Everyone was super nice.

We just purchased a jeep with the absolutely fabulous - Kim

We just purchased a jeep with the absolutely fabulous assistance of Rachel Bommarito! Rachel went above and beyond! We could not have asked for a better buying experience, no pressure just lots of fun. Everyone at the dealership was helpful and friendly. Anyone looking to buy a vehicle, we highly recommend Rachel at Brown Motors. Thank you so much!!

Great experience buying my car at Moore Motors. - Coljoe

Great experience buying my car at Moore Motors. Denny is absolutely the BEST, very knowledgeable and made the whole process super easy! He is definitely the “King of cars”. I recommend anyone looking for a new/used car to check them out, you won’t be disappointed!!!

I had an outstanding experience working with Jesse Hall - Adam F

I had an outstanding experience working with Jesse Hall at Hillsdale CDJR. From start to finish, he made the entire process seamless and completely transparent. I purchased my 2021 Silverado 1500 High Country while overseas and was unable to see the vehicle in person, which naturally comes with a lot of uncertainty. Jesse went above and beyond to keep me informed every step of the way. He provided detailed updates, videos, and made sure all of my questions were answered promptly and thoroughly. What really stood out was his professionalism and attention to detail. He ensured the truck went through a full inspection, addressed a sensor issue, and coordinated with a certified Chevy dealer to complete all recalls before delivery. That level of care gave me a lot of confidence in the purchase. He also stayed on top of paperwork, delivery coordination, and made sure everything was handled correctly despite the added complexity of an out-of-state and overseas transaction. If you’re looking for someone who is honest, responsive, and truly committed to taking care of their customers, I highly recommend Jesse and the team at Hillsdale CDJR. Thank you again for making this such a smooth and stress-free experience

I am so grateful to Steve and Mr. - Casey

I am so grateful to Steve and Mr. Feeny for such a great experience! Best customer service, timely in trading my truck in, and sincere treatment!

Service department is a joke! - lanavanhoe417

Service department is a joke! Send you off with a service report, everything Great and all items checked off stating all was CHECKED. First, earlier this year brought our Silverado in for an oil change and multi point inspection. Left with form - all things checked. Less than 48 hours later, while checking something else out, husband checked oil filter compartment as he was in the area. YIKES. A full squirrel nest! BUT..our filter was “checked” and all GOOD! Send a complaint - answer, they were sorry, but short handed! This past week had oil change on our Traverse as we are heading to Florida. Started having problems with a noise when turning. Looked up what it might be wrong. Check Steering fluids. Husband did just that and there was next to NOTHING — ZERO fluid. How can that be if it was checked? What else WASN’T done? We purchased your oil plan for both vehicles. GLAD THEY ARE DONE! Truly thought going to the dealership was the way to go! Guess NOT. Time to find a local garage!

Sales are amazing and helpful - Just don't get any - trishh

Sales are amazing and helpful - Just don't get any extended warranties or your Jeep fixed there. The services department is rude (Kate) and seem to lack any knowledge on issues that come up with a Jeep repair. I have been waiting on new doors for a year, as my Jeep started rusting after a year. Service will not update and are hard to communicate with. Get your Jeep fixed anywhere but here!

I purchased a car two months ago and now the vehicle - Tamia Champion

I purchased a car two months ago and now the vehicle needs a new engine because the dealership lied about work that was supposedly done before the sale. Sales rep advised any issues “bring it right up to our shop and we’ll take care of you. Lies! They sold me a KIA without disclosing they don’t even service KIAs, then sent me to another location that offers no loaner vehicles and refuses to help. The vehicle had open recalls that were never completed, and the Carfax report provided was inaccurate. I am now paying out of pocket for repairs because nothing they claimed was done actually was. They even refused to reimburse me for a basic oil change that was promised and never completed. Now it’s always “I can’t help,” but there were no issues or limitations when they wanted my money. Now I am dealing with an ongoing battle with the warranty to fix all the major issues with the vehicle. This was a bogus car and a bogus deal. Everything about this experience felt deceptive. Sales reps involved were Jaden and Derrick. I would never recommend this dealership to anyone.

Marisa was amazing! - Mrs. Butler

Marisa was amazing! Helpful, friendly informative service. We love our new Tahoe! I would recommend Team Hodges to anyone interested in purchasing a new vehicle.

Service, pricing and selection is great! And if you are... - Cindy Artis

Service, pricing and selection is great! And if you are looking for the best salesman here, ask for Gale Cvitkovic! Or just Gale, the man of sales!!!

All 5 stars here! - JeepBuyer

All 5 stars here! The buying experience here was very different, no sales pitch and no pressure. Just fair honestly and transparent dealing. Thanks Trey Edwards!

First I would like to say we began using Thelen service - Shelrenae

First I would like to say we began using Thelen service in 2009 and were so happy with their service we used their body shop and went on to purchase a new 2018 Sedona from them. Unfortunately they are not the dealership and service department we were so happy with today. We had the service department troubleshoot and replace both headlight bulbs on our 2018 Kia Sedona. When we had to drive in the dark my wife noticed the driver side light was aiming at the ground. After spending around 150.00 I ended up making the proper repair myself. Then our window on our van was stuck in the down position and it was the actuator that was bad. They told me the cable was stuck inside the motor. I asked for my parts and they took their time finding them. There was no possible way the cable could be stuck in the motor. Per 2 other Kia service departments they stuck us for $400.00 plus in in needed repairs with no consultation. Then after the review phone call and my conversation with the service manager I was going to have the opportunity to receive a call from Mike Thelen which to this point he has not reached out to me.

The service department is truly terrible. - J Brown

The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty. They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

GREAT EXPERIENCE at the service department today, I was - cdumas1127

GREAT EXPERIENCE at the service department today, I was scheduled to diagnose and repair my RAM tailgate. I arrived and settled in for a likely 1/2 day wait in the lounge. However, Jon (Service Manager) checked it out immediately and realized I only needed a $20 bushing. He installed it, lubricated all the tailgate bearings, and did not charge for his time. I was promptly out the door with my problem solved at a total cost of only $20.

Purchased a 1500 Ram Limited! - Jim Van

Purchased a 1500 Ram Limited! Love the truck but better yet was the dealer cooperation with me. Would highly recommend

Simple oil change, not much to say about the visit. I... - mdeyarmond

Simple oil change, not much to say about the visit. I was in and out in a half an hour they did their job, I got my oil changed.

Bill was AMAZING! - angruppert

Bill was AMAZING! As a woman purchasing a vehicle on my own it was pretty intimidating. Although, I did all of my research on my own and knew what I was looking for which I would recommend you do. Bill was very patient, helpful and wasn't pushy. I cannot express how important that was for me. It was an all-around wonderful experience, and I would recommend purchasing your next vehicle with Zeigler!! ESPECIALLY with Bill!!!

Friendly and knowledgeable staff. - ~HappyCustomer

I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!!

Anthony was the salesman available when I got there he - nelso.john.j

Anthony was the salesman available when I got there he helped me locate the truck I was looking for after my car was totaled. When financing fell thru on it they did everything possible to get me into a new vehicle. I left with a great 2022 ram when it had an issue the next day they immediately took care of the issue picking it up and offering to bring it back. I will definitely go back.

I did have a problem with my jeep factory recall and - tonymlv68

I did have a problem with my jeep factory recall and additional warranty repairs service department was great and respectful. They gave me a brand new jeep to drive till my jeep was fixed. I really appreciate it and highly recommend St Clair Jeep ⭐️⭐️⭐️⭐️⭐️

Promises made. Promises kept! - mastmuskegon

We purchased our first Van at Preferred in 2010 and followed up in 2017 with a Chrysler Pacifica. we have had them serviced when in Michigan entirely by Preferred and have been excessively pleased with the purchase procedures and service. In every way they have met or exceeded their words. In one instances we were scheduled to be leaving the state for a time when an accident threaten our plans. The Pacifica was a newly redesigned model and a check with Glass companies indicated tailgate glass was not readily available. Preferred body shop expedited shipment, replaced the glass and tailgate hinges and repaired other damage in three days resulting in but a one day delay. They have provided free oil changes and fast service. In every way we are confirmed Preferred Chrysler customers