Part 2:
While waiting for Ben to come over I was getting - angelwings8636
Part 2:
While waiting for Ben to come over I was getting Dante to clarify how this oil change ended up so expensive. This is when I found out from Dante that my son had declined the fuel system cleaning, but was charged anyway. At this point Ben was arriving and I told him that I wanted to give him my information for him to send the video but I had a question about the battery because that still didn’t make sense. I asked, “Is it possible that the mechanics left the lights on during service and that’s why his car wouldn’t start?” Ben then said that he didn’t appreciate me accusing his guys of something like that so he would no longer be servicing our cars and wanted me trespassed. So, he proceeded to call 911 as I was gathering my papers and leaving. I take appropriate use of emergency services very seriously and this was not an emergency. There is a NON-emergency number for that sort of thing as I do understand a business can trespass you for simply looking at them funny and they don’t need a reason. I was not yelling, screaming, damaging, or threatening anyone. I simply asked a question trying to solve an issue with the business like any person would given these circumstances. I have done everything I could to work directly with the business but they refused to work with me and had me trespassed. I then filed a complaint with Toyota Corp. Spartanburg Toyota responded to corporate that they did not have to work with me because they trespassed me. I then found out that they are owned by Hudson Automotive Group NOT Toyota Corporate, so I filed a complaint with Hudson. They still refuse to do anything to remedy their wrongdoing. I do not think it is fair for them to charge us for a service we declined and for a battery they killed and on top of that to refuse to honor the lifetime warranty on the battery they tricked my son into buying. There are multiple reviews on Spartanburg Toyota with similar issues to the point where the AI summary is overwhelmingly negative and includes the exact issues I experienced. Following one of the “tips for service” is what got me trespassed which is honestly ridiculous as I am a 5’3” female. I have copied and pasted the AI overview below. I can only fit most of the AI overview since there is a word limit but I included what matters.
Spartanburg Toyota service reviews show a mix, with common complaints about hidden fees, upselling unnecessary repairs, price gouging (especially post-Dave Edwards ownership), poor communication (unreturned calls, long waits), lost items (keys), and issues with out-of-state tags/paperwork, leading to distrust; however, some customers praise specific staff (like Chris Shear, Bill Ledbetter) for professionalism, quick service, and honesty, with recent positive reviews mentioning good communication and timely repairs after ownership changes.
Common Complaints (Negative)
Financial Issues: Unexpected charges, inflated prices, added fees without consent, attempts to pressure into costly add-ons (e.g., market adjustments, loan interest).
Unnecessary Repairs: Recommendations for extensive work (batteries, belts) that seem sudden or excessive, leading to distrust.
Customer Service: Rude staff, unreturned calls, difficulty reaching anyone, feeling harassed, lack of accountability, long waits for scheduled service.
Process & Paperwork: Problems with temporary tags for out-of-state buyers, lost keys, denial of issues (like brake squeal).
Ownership Change Impact: Many negative reviews cite a drop in quality and ethics after new management (post-Dave Edwards era).
The sentiment is polarized; recent reviews show some improvement and praise for specific employees and better communication, but significant underlying customer frustration with billing, transparency, and trust issues persists, especially regarding the service department's sales tactics and handling of complex issues.
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