ZERO STARS
Salespersons retrieved my payoff number on my - Victor23
ZERO STARS
Salespersons retrieved my payoff number on my lease termination on the vehicle I was currently driving, the numbers were showed to me, salespersons told me that the difference would be paid to the other dealership and I would walk clear from that vehicle. All understood and I know the difference would be added to the new vehicle as we all know when there's negative equity. The issue here is when the salespersons took my old leased vehicle that dealership tells them that more money is owed. Now the new dealership that I purchased the new vehicle is telling me that I need to pay the difference. No way!!! They themselves got the pay off number and was never told that I was responsible for the difference, Their excuse now is that they retrieved my payoff number on the 4th of July from my credit report. How is that my fault where they got it from? That just proves that this dealership just wanted to make the sale that day and will say anything to the customer to get them to buy it right then and now. This is complete deception and lying by omission. I will never buy from them again and will tell all my friends and family and to anyone that reads this. Beware customers and fellow veterans from San Antonio and surrounding areas of this dealership for their deceptive and misleading practices. Never again!!!
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