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Brandon was an excellent salesman. He was very... - Antiiagged
Brandon was an excellent salesman. He was very accommodating, understanding, and honest. Sold us what we needed and wanted without going over our budget or trying to up sell us. Which we really appreciated. 10/10 recommend this guy.
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Words escape my sharing how extraordinary the team of... - carriedev
Words escape my sharing how extraordinary the team of Alexandria Hyundai are- from the Owner down to the Receptionist who waves hello & goodbye. I bought my 2011 Hyundai at another dealership in MD. Years later, the car failing with a known Manufacturer problem, is how I met Kevin and his team. My car got towed there. BEST DAY EVER. Pure blessing. It is important for Car Owners to understand Dealerships are privately owned & are too often blamed for failures of the Manufacturer. This dealership, Owner & team stand with their customer. Thank you Team Alexandria Hyundai for being exemplary. I got your back 'Heart Emoji' ;-)
Arkeem was friendly, respectful, courteous and helpful.... - Thedanflood
Arkeem was friendly, respectful, courteous and helpful. He helped me test drive a few vehicles, he worked with me on pricing and went above and beyond when it came to making sure I was happy when I left the dealership. I believe he actually hand wash my car himself. Mr. Dennis is a truly exceptional employee and made the entire experience pleasant after a three month search for cars and it at your dealership. Very happy to have my new car and extraordinarily happy with the service and respect I was given by Mr. Dennis. I want to make sure that this is escalated to all management because Mr Dennis is a shining example of the kind of employee and staff member you dream of finding. As someone who hires people as part of my job… i’d steal him away from Browns in a flash
Lamar is an excellent salesman. He was kind, patient, and... - Sheebaroc
Lamar is an excellent salesman. He was kind, patient, and overall provided excellent customer service. I will definitely recommend Hall Hyundai to anyone I know that is in search for a new vehicle.
Come in and ask for Chris. He is one of the best. I... - Tamequa
Come in and ask for Chris. He is one of the best. I definitely enjoyed my experience and transaction with him.
Robert & Brandon hill are amazing . Thank you for the... - Jazzyv91
Robert & Brandon hill are amazing . Thank you for the real Ed’s and good vibes heaven sent you two are. Much love to you 2
Excellent dealership to work with start to finish. I... - akritzer
Excellent dealership to work with start to finish. I highly recommend working with Tucker, he's super knowledgeable and isn't pushy. Best car buying experience I could have asked for.
As always service staff was friendly and accommodating.... - Thelma Twigg
As always service staff was friendly and accommodating. It was easy getting an appointment that worked for us. The service this time was just a recall and it was completed and ready to go in a very timely matter.
Easy to schedule service appointment. Car services... - jeifert
Easy to schedule service appointment. Car services (state inspection, oil change, replace front brake pads, replace brake light) performed quickly. Recommended services and price estimate given in advance of work. Charges for service were appropriate.
Colonial Hyundai and Hyundai in general is one of the... - JAM
Colonial Hyundai and Hyundai in general is one of the worst car companies I’ve ever dealt with. My Hyundai Tucson has been in the service department since March of 2021 to get the engine replaced on it and it STILL hasn’t been fixed! They gave me a downgrade of a rental car to drive and I was made to believe by the service worker (Kimberly) who is over my car that I would have my Tucson fixed in a couple weeks. Since then all I have gotten is nothing but LIES from her and the service department! They recently told me that it could take between the middle of July towards the beginning of August until my car is completed, which is utterly ridiculous! I’ve had 3 case mangers since then trying to work on my behalf and they’ve checked for updates and some how can’t really do anything to get my Tucson fixed any sooner. What’s even more disappointing is that Hyundai will not take full responsibility for their wrong doing! I called to speak to the General Manager (Talal) of sales to discuss other options. I was suppose to meet with him last Saturday but had another obligation to come up and could not make it. I called to let him know and did not receive a call back. So I called again today so I could see when I could meet with him next but he wasn’t there. I left my contact information for him to call me back but I’ve noticed over time they will not call you back so you have to keep calling. As a customer, I’ve been treated like crap and as if my concerns don’t matter! They really could care less! Hyundai is an absolutely awful company!!!
Erroneous advertisement. Need to ask more questions of... - g2gtopdog
Erroneous advertisement. Need to ask more questions of what a customer wants instead of trying to get a sale to selfishly make money. Customer wants and requests should be #1.
We worked with Sean to purchase our 2021 Santa Fe, which... - vestfamily5
We worked with Sean to purchase our 2021 Santa Fe, which we love so far. Sean was extremely knowledgeable and courteous without any kind of hard-pitch sales. He was patient with me while explaining the functions of my car, especially since I am not a high-tech person. I left the dealership feeling that I got a great deal on my vehicle along with the confidence to drive it safely. I am amazed by the features of the car, and Sean was very attentive to what I did and did not want in a vehicle. I highly recommend Sean and Pearson Hyundai for their commitment to a satisfied customer. They certainly succeeded!
Ray Durham in the service department was very helpful and... - Katq
Ray Durham in the service department was very helpful and kept me informed regarding the status of my car. He went above to help me. Thank you.
Purchasing my first car through Brown’s was simple and... - Samantha
Purchasing my first car through Brown’s was simple and quick. Most of my questions were answered before I even asked them and I didn’t feel pressured to decide on the spot. All of the representatives that I worked with were friendly and helpful. I would recommend this dealership to all my friends and family.
I own a 2013 Hyundai Sonata which I purchased new from... - T.Brown
I own a 2013 Hyundai Sonata which I purchased new from Fairfax Hyundai. With the purchase of the new car came “Complimentary Oil Changes and State Inspections for Life” which is what drew me to Fairfax Hyundai’s Service Center. Also, it was convenient to my work and I was provided a shuttle ride if needed to take me to my office. However, I have since learned the ulterior motives of the dealer in providing these complimentary services. Unfortunately, as a female, I was a little too trusting and as a result was exploited repeatedly. Fairfax Hyundai can not be trusted; they have proven undoubtedly that they do not have integrity and in fact are they type of service center that has unethical practices and what most people think of when they picture an auto repair service shop that preys on people, specifically females.
In the past 2.5 five years, I have caught the service technician and mechanic not, once, but on two occasions outright lie and try to convince me that my car needed service that in fact they had just performed at the recent prior visits. Here are the details:
October 2018 (54,429 miles) They recommend replacement of front brakes, rotors and brake fluid exchange ($130.00 just for fluid). I agreed and had the service performed.
I had to have the brakes and rotors replaced again (privately) less than 20,000 miles later because Fairfax Hyundai had the pads rubbing the rotors (didn’t grind them down to fit properly) the friction was so intense that it lowered my gas mileage by 6 mpg. When a family member replaced the pads and rotors for me, the gas mileage increased by 6mpg. So they are not only unethical but they employ mechanics who are inept at their jobs.
Just 16,000 miles and 1.5 years later (the maintenance schedule doesn’t ever call for a brake fluid exchange, only topping off the reservoir) while in the shop for a complimentary oil change, the service tech, Josh Durdaller, said that during the “routine courtesy inspection”, the mechanic checked the brake fluid and said it was really dirty and needed changed. They also recommended new spark plugs and a transmission flush. I reminded Josh that they just changed the brake fluid changed 16,000 miles ago. Josh was apologetic and said he is unsure why the mechanics would say that it was dirty. In an attempt to cover the error, they said maybe there is an issue with the fluid and offered to exchange it for free (which they probably didn’t even do while they had the car back in the service area).
February 2020 -(70,896 miles- during same appointment as above) -Transmission fluid exchange performed based on their recommendation even though the manual says 60,000 or more ONLY if continually driving in extreme conditions. However, I deferred to their judgement as the service advisor reported that the mechanic said it was in need of changing based on how it looked. Cost for the spark plugs and transmission fluid exchange $537.94
August 21, 2021 ( Just 8,000 miles later) Took it in for an issue covered by Hyundai due to a defect (steering) and once again they conducted a “routine courtesy inspection.” Josh reported that during the courtesy inspection the mechanic tested the transmission fluid and it was “really dirty and should be changed or flushed” To check the transmission fluid, the car would have to be put on a rack, a protective piece popped off, a bolt rand a plug removed (not as easy as just pulling a dipstick to check). However, during this “courtesy inspection” they didn’t bother to pop the hood to check fluids or they would have reported that the coolant reservoir was needing refilled. I declined the transmission fluid exchange service and later that evening went through my records to see when they had exchanged the transmission fluid and found that they had just exchanged it 8,000 miles earlier. They didn’t have have the decency to check my service record before offering me a service they had just performed 8,000 miles earlier and isn’t recommended for at least 60,000 miles.
Called and left messages for the service technician (no return call), service manager (no return call), and finally the director of Fairfax Hyundai Service. Brian Gor Who apologized for the oversight and agreed that should not have happened but was unwilling to refund any money spent in the service department as a result of their recommendations over the years. He acknowledged that it is understood why they have lost my trust. BUT he also made these statements which acknowledge that he is aware of this unethical and dishonest behavior- 1. Hyundai treats women fairly, this happens to our male customers just as often as it does to female customers. 2. The mechanics work off commission (the more items they can charge for, the more they make) and the service advisor is supposed to check the record when a mechanic makes a recommendation so that there are checks and balances.
After leaving a voicemail message for the Fairfax Hyundai owner on 8/24/21, Sam Mansouri, Mr. Gor called and offered a free 82,500 service to “extend an olive branch.” I declined.
To top it off, I received a factory touch up paint pen from Hyundai to touch up small nicks on the hood, bumpers, and roof only for the paint not to match and now I have big grey blotches on the white paint of the car. Hyundai (local dealership or the corporate Hyundai) won’t stand behind this either! My paint is ruined because they didn’t match the touch up paint to the original color (WJ versus WJR).
Luckily I kept all receipts, service records, and recommendations that were provided to me at each appointment. It is clear on the receipts the date and mileage that service was performed, and the duplicate recommendations based on the “visual inspection of the dirty fluids.” When looking through the receipts and recommendations from the past 8 years, it became clear to me that I was taken advantage of on many occasions. Multiple times during complimentary service, once they had my car in the bay, the advisor would call and say there was a nail in my tire and they could repair it (25.00-35.00 dollars). And most recently, I brought the car in for the complimentary state service inspection and was called by the advisor, once the car was in the bay, and informed that my tag light needed replaced and it would be approximately $30.00 (you can buy a pack of two for less than $5.00). I said I would just do it myself but was told that a rejection sticker would be placed on the car and I’d have to bring it back to be inspected again (they know time is valuable and most people won’t won’t to being it back). These are just two minor examples of how they slowly get their money back by having you bring your car in for complimentary inspections and oil chances. A scam to say the least.
Worst experience of my life. They broke bolts holding my... - sixt8poni
Worst experience of my life. They broke bolts holding my steering wheel then gave it back to me like that. It’s been there two months when I went in to ask why it’s taking so long the owner slammed the door in my face. Now they found that the mechanic also broke the steering column
They make it easy to buy a car, but their service dept.... - Steve B.
They make it easy to buy a car, but their service dept. Is the absolute worst! they never call you to give updates, and forget about trying to call in and getting to speak with a human being. I don’t understand how a place that is run like this can stay open. Every time I wanted updates on my car, I had to call into the main number and start dialing every extension of all of the service advisors until someone answered. I have spent 2 hours trying to get through to someone only find out that my car was ready hours ago. Will never use them again, not even for recall work… I will happily drive an extra 20 miles to get better service.
Between myself and my family members, we have purchased 5... - sprtluvr82
Between myself and my family members, we have purchased 5 vehicles in the past from Pohanka of Fredericksburg. In the past, they had great customer service. However, after this last attempt at a purchase, I will not recommend this location nor buy from this location again.
My husband, myself and my father-in-law went in to purchase a vehicle on July 1st for my father in law and were prepared to pay cash on the spot for the car. We were working with a salesman named Afshar. My father in law was looking for some features and color on the car and they did not have one in stock with the features and color he wanted. They were able to find a vehicle at another location with the features, but not the color. We were told if we put a deposit of $1000, the car would be put on a truck and delivered within 2 days. If he didn't like the color, we could get the deposit back the same day. We put the deposit down right away after we clarified twice we would for sure get the deposit back the same day if we didn't like the car. Two days later we called Afshar to see if the car had come in (Saturday). He said no but it should be there Monday. Monday comes and we contact him again. He said it's still not in but should be there the next day. We called again the next day and was told the same thing. Wednesday (6 days later) comes and we call again to check on the car. At that time, Afshar advises the car was sold to someone who paid $5000 over asking price. We were upset enough about that, but then told him we'd be coming by to get the deposit back. They had already cashed the deposit check for a vehicle we never even saw. We were then advised since we did a deposit by check, we couldn't get the check the same day and it would need to be sent from corporate to them and then mailed to us. I told Afshar I didn't want it mailed to us and we would pick it up at the dealership when it arrived. He said it would be there in a day or two. Two days later we called to see if it came in and were told another couple of days. Each time, he would put us on hold and "check with his manager". The same trend as the vehicle arriving. After checking multiple times and getting the run around and getting the managers voicemail when trying to contact him instead, we finally asked for corporates number. Only then was the manager put on the phone with us. To his credit, Sam did follow up with us and get us the deposit back, but it was 2 days after we contacted him and 16 days after the deposit was made. We literally had no vehicle option and had to wait 16 days to get our money returned.
This place has been garbage ever since KOONS took over. I... - princesskmiddleton
This place has been garbage ever since KOONS took over. I used to be able to come in at 7:30-8 in the morning and be out within an hour, but not anymore! Today, 8/8/21 I arrived at 7:50 am and had to wait until after 11 am to get a simple oil change and they still haven't done my emissions test, after THREE HOURS!! Will never be coming back, because it's not like they offer you anything of substance. They used to give free inspections, but have truly become a dumpster fire!! Then they have the gall to want to overcharge for simple services like an oil change?! Like in what world does an oil change ALONE cost $55.00!??! There was no tire rotation just a simple oil change and I was charged as if I had received both! The guy said that if I had gotten the tire rotation, the price wouldn't have increased at all, so I'm expected to believe that the tech would have rotated my tires for FREE, not a chance, KOONS HYUNDAI'S SERVICE DEPARTMENT IS A SCAM, WITH FRAUDULENT AND CORRUPT PRICES!! Please take your car to another Hyundai dealership, they are not worth your time!! Also, they don't place the stickers in your car to notify you when your next service visit is, nor do they provide you with the multipoint inspection paper!! Seriously, what's the point of giving free multipoint inspections if the customer never gets the paper back to see what is wrong!! They will never live up to the excellent service that Malloy provided because their customer service department and overall work is terrible. Their workers are rude and have very nasty attitudes and soon they will be following Malloy into going out of business! Can’t wait to see what the next Hyundai dealership is, because KOONS isn’t it….
Already bought 2 cars from this dealership.. Went over... - Raj Dayalan
Already bought 2 cars from this dealership.. Went over the weekend to buy a 3rd car, they said it just arrived and will be ready Monday for test drive and purchasing, then said it will be ready on Tuesday as the mechanic was on leave, not ready on Tuesday for some other reason, so we scheduled for Wednesday. On Wednesday Morning, after calling the sales person 2 times, the 3rd time he answered and said the car was sold to someone else who came last night.. I don't understand.. my family is very disappointed.
Amazing service! - Tonya42117
I recommend First Team Hyundai to everyone! They went above and beyond to make us happy. We ran into a couple of roadblocks with financing and time was no issue to them. Everyone was patient and worked with us for as long as it took to get me financed. Now I’m driving my brand new 2017 Veloster!!! Thank you for everything First Team!
I would like to give a shout out to Christopher James... - florencialonzo1
I would like to give a shout out to Christopher James Staton if you're looking for a new or used car I highly recommend James at Harrisonburg Hyundai awesome salesman and a great people person
I went to trade in my car and purchase a new car and... - TravisP
I went to trade in my car and purchase a new car and Cathy made this whole process smooth. She worked very hard to get me the best deal possible and I would refer her to anyone that is looking to buy a new Chevrolet or a used vehicle!
Your Hyundai service team. From the very start your... - Ashleyroberts
Your Hyundai service team. From the very start your appointment coordinator was patience and helpful as we booked our vehicle for service. Left me give a little background. We are from Nee Hampshire and my daughter has moved to Danville Va. She has been there several months and this past week we drove her car to her as she has a new job that has training in Smithfield VA. the 2nd day in Virginia the check engine light came on. We called for an appt. The lady who answered was lovely, helpful. She even called the day before to remind us of the appt. this is how it should be!! Our appt was for 930am on a Thursday by 11:30am the service department had called us with an update. Seriously!! A dealership that gets the car in for the appt time its scheduled and calls you with an update and does not make it so you have to call back!!!! :) Many calls back and forth from this anxious mom leaving. Wanting to make sure her daughter will he safe. Every single time we were made to feel like we were the only and most impotent customer at the moment. I am beyond thrilled to have a working relationship with your service department and feel incredibly confident that in the future as my daughter brings it in for service that she and her vehicle will be looked out for. Truly an exceptional experience! How often can we say that about " going to the auto place"... again thank you. I am writing this even why we are on the road back to New Hampshire because it is one of the things that will comfort me in having her be away from us. Thank you again, sincerely Heidi
I have been bringing all my vehicles here since 2008 when... - Mr. Gardner
I have been bringing all my vehicles here since 2008 when I relocated to the area. All my vehicles are not Hyundai branded. They take great care of me and all my vehicles. They are upfront with recommendations, no pressure to buy and always super informative. They take quality time to answer any questions or concerns I may have. Over the years, some faces have changed, as with any business, but the great quality of service has never suffered. I applaud the men and women at this dealership. Keep up the great work!
Best dealership we've ever worked with - Happy Hyundai owner
The staff at Wright Way found the exact car we wanted in no time and completed our deal in 24 hours. Largely over the phone! Going to the grocery store was a more taxing experience.
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