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She is hands down the BEST!!! Always so kind, so helpful... - Brittany Housden
She is hands down the BEST!!! Always so kind, so helpful and available to reach whenever you need her! I was always hesitant to shop at dealerships because sometimes car sellers are pushy, but not her. She made the car buying process so easy and simple without pressuring me to do so. I recommend her to anyone looking for a car! Couldn’t ask for someone better than Martene!
Top Reviewed Specialists At This Dealership
Elite Product Specialist
Arkeem was fantastic! He answered all of my questions and... - sastinson
Arkeem was fantastic! He answered all of my questions and made the trade-in and buying process easy. I would recommend him to family and friends.
Great service... would recommend these guys to everyone.... - Paulnisbett
Great service... would recommend these guys to everyone. I am glad that these guys do such a great service. Well done and thank you. Great work.
EXCELLENT service. I honestly could not have been more... - indinhamagalhaes
EXCELLENT service. I honestly could not have been more happy. Quick, efficient, considerate of my time, easy check-in, quality service, friendly staff. Everything GREAT
She has excellent follow up and makes you feel like you... - fgrandy
She has excellent follow up and makes you feel like you are the most important person in the world. Very friendly and easy to work with.
Sales and Leasing Consultant
Everything was great. I was very impressed with Marvin... - nujarulz
Everything was great. I was very impressed with Marvin Arthur. He explained everything to me about the company. Very professional and I would recommend anyone who is looking to purchase a vehicle to talk to my
Excellent dealership to work with start to finish. I... - akritzer
Excellent dealership to work with start to finish. I highly recommend working with Tucker, he's super knowledgeable and isn't pushy. Best car buying experience I could have asked for.
Service was very friendly, and they worked with me to get... - Veronica
Service was very friendly, and they worked with me to get the price point I was looking for. The facility was clean, everyone wore masks and had hand sanitizer.
I had an appointment for an inspection but I was little... - opj2
I had an appointment for an inspection but I was little late and when I called and spoke with Kambre and she said come on in and was treated very well and service was right away. Always have good service.
Very efficient and courteous. The problem was diagnosed... - evpin
Very efficient and courteous. The problem was diagnosed and repaired in a timely fashion. I appreciate the safety precautions in place due to covid. Thank you!
my first time with this dealership warranted 5 stars. I... - nicland88
my first time with this dealership warranted 5 stars. I could not have been more pleased with them. Second visit, not so much. This week we received a letter from them stating that since we were previous customers, come in for a special sale on black Friday. We were not looking for a car at this time, but they indicated we could upgrade and more or less keep the same payments. We looked at website and found a few candidates and called to see if it was worth taking a trip out to the dealership with regards to what the sale entailed and if we could get the same amenities as our current Sante Fe for roughly the same payments. We placed 3 calls and a chat request prior to the appointment time (covid rules) and never did anyone call us back. We decided nothing ventured, nothing gained and went. I told the salesman my criteria (budget and what we wanted the car to have) and made it perfectly clear before looking at any cars. He took us to one of them, which happed to be on our list (I did not see any of the others I earmarked) and let us test drive it. We liked the car and decided if the deal was right, we would get it it. At this point I was afraid it would not meet what we budgeted for and we decided to throw in some cash and raise our monthly payment requirements 15% (did not express to them at the time for cash and never got chance to with increased monthly payment). Our very nice salesman Brian came back with a payment over double what we told him we required. So, he went back to his sales manager to see what could be done. A short balding angry manager in a headband comes back and places a piece of paper in front of us and curtly says this is what your trade in gets you and this is the price of the car and then says in an unpleasant voice "maybe I can knock 30 bucks of the monthly payments". we declined and he walked away in a huff and we spoke to our salesman briefly and left.
I was prepared that we might not be able to work out a deal and be perfectly fine with the dealership without a negative review. However, the angry manager prompted me to post. First, they sent us a letter specifically addressed to us as previous customers about a specific sales deal that would amount to what employees paid (their words, not mine). Never did the manager show us a sale price or reduction off the price of the car that was marked at full retail. FALSE ADVERTISING! Do not invite me in for a sale and walk me to a car I did not point out and not offer up a sale price (by the way, it was the same price on the web several days prior to sale). While not required, they could have offered more for trade in. They did that the previous time and we brought in a better car this time and they offered less (they also said they would rather have cars from previous customers). Lastly, they could have offered to show us other cars in a price range we found acceptable. So they invite us in, then show us one car and say take it or leave it. The salesman was very nice and I am sure caught between customers and an angry little manager with no recourse, but the lack of effort on the managers part was really a bit unbelievable. Also, I walked In there with a bank approval for up to a 50g car loan, so paying for a car was not going to be a problem, but you did nothing to earn that information.
I am angry I wasted 3 hours at your dealership, never at any point did I not make my intentions clear and still you put us through a dog and pony show. If the angry manager would have made any effort (even if pretend) to try and sell me a car I would have left without thinking poorly of your dealership and come back in when I was in the market for a car and not you inviting me in with the promise of a marked down price. I will share this story often in the coming months.
This review reflects the manager (not the lady sales manager, but the short male) and the dealerships practice of sending out false advertising in the mail and not the individual salesman.
Worst experience with a dealership ever. I bought from... - outlawmilitia1981
Worst experience with a dealership ever. I bought from Priority Hyundai in 2015 and had a great vehicle, so I went back and bought another. I went due to reputation and my previous experience. What a mistake, they never told me about the class action lawsuit against Hyundai for the exact vehicle I purchased that had known issues that raise safety and crash concerns. I have brought my vehicle in for service on that exact problem twice and have been told the mechanic can not duplicate problem. It is a known problem and Hyundai has a fix and a recall for it. That I only found through research of my own. Issue still not fixed. When I brought my vehicle in the maintenance for 20000 miles was not done but the vehicle was given back. I came back to get it done and had to make yet another appointment to get something done that I have already lost my vehicle for two days over. The service department is not nice and/or understanding. The sales department was not honest and basically sold me a known lemon. Trusting a past experience and all the what's seen as perks was the worst financial mistake I could have made. Not an honest dealer nor a pleasent company to be tied to.
I’ve had a number of problems with this dealership. They... - Joe
I’ve had a number of problems with this dealership. They are abusive and do not care about the safety of their customers. I received a recall notice for the ABS system, so I called to make an appointment. I did so and I specifically asked if they had the part in stock. They said yes. Later, I emailed and asked if the car was safe to drive in the meantime. They refused to answer. I emailed 5 or 6 more times and they refused each time. Eventually, I was told that someone might call me. Still, no one emailed a response, or called. Hyundai has a moral and legal responsibility to answer my question. Otherwise, I, and others, might be endangered by driving the vehicle. When I got to the appointment, I drove into the service bay but no one came out for 15 minutes. Eventually, they took my car and then 10 minutes later I was told that they didn’t have the part. No one called to tell me this. No one emailed. They even took my car into the back. I had to wait another 10 minutes to get it back. Aside from the rudeness and time-wasting, not telling me that they didn’t have the part was dangerous. Because of COVID-19, you should be avoiding unnecessary interactions, not increasing them. These incidents are unprofessional and unacceptable.
Mr. Jason Ricardson - An Exceptional Service Advisor! - golfcap
Mr. Jason Richardson is unequivocally the BEST and most REPUTABLE service advisor I have ever encountered! First of all this gentleman is extremely HONEST! He always understands the client’s needs and is very personable and interested in helping in any aspect that he is able. Mr. Richardson is always 1st class from the moment I arrive in the service bay, during the process of completing the service ticket, always checking on the customer’s needs and updating throughout the service process, and through the finalization of the invoice. Mr. Richardson is always open to answering questions and concerns. Mr. Richardson is the BEST of the BEST and deserved the highest accommodation and accolades for his exceptional service, visit after visit, year after year. He is the face of the Fairfax Hyundai service department that absolutely keeps me coming back as a customer and my referrals to others. Thank you Mr. Jason Richardson!
Your Hyundai service team. From the very start your... - Ashleyroberts
Your Hyundai service team. From the very start your appointment coordinator was patience and helpful as we booked our vehicle for service. Left me give a little background. We are from Nee Hampshire and my daughter has moved to Danville Va. She has been there several months and this past week we drove her car to her as she has a new job that has training in Smithfield VA. the 2nd day in Virginia the check engine light came on. We called for an appt. The lady who answered was lovely, helpful. She even called the day before to remind us of the appt. this is how it should be!! Our appt was for 930am on a Thursday by 11:30am the service department had called us with an update. Seriously!! A dealership that gets the car in for the appt time its scheduled and calls you with an update and does not make it so you have to call back!!!! :) Many calls back and forth from this anxious mom leaving. Wanting to make sure her daughter will he safe. Every single time we were made to feel like we were the only and most impotent customer at the moment. I am beyond thrilled to have a working relationship with your service department and feel incredibly confident that in the future as my daughter brings it in for service that she and her vehicle will be looked out for. Truly an exceptional experience! How often can we say that about " going to the auto place"... again thank you. I am writing this even why we are on the road back to New Hampshire because it is one of the things that will comfort me in having her be away from us. Thank you again, sincerely Heidi
Best dealership we've ever worked with - Happy Hyundai owner
The staff at Wright Way found the exact car we wanted in no time and completed our deal in 24 hours. Largely over the phone! Going to the grocery store was a more taxing experience.
Wonderful dealership - KarDen
We drove 2 1/2 hours to purchase a vehicle that we needed to tow behind our RV. These guys were amazing. They were very honest, no surprises and the service from start to finish was great. No high pressure and didn’t have to talk to 3 or 4 different people to get the deal done. Just the salesman and the finance manager. I would definitely buy from them again.
The staff were helpful and responsive, and quite... - rainesjesse91
The staff were helpful and responsive, and quite knowledgeable of the process. Which helped cause it was my first time buying a used car using a loan.
SCAMMERS! Buyer Beware! These LOSERS pulled my credit... - heyimkip
SCAMMERS! Buyer Beware! These LOSERS pulled my credit with 3 different banks and then sold my car to someone else for $1k more AFTER pulling my credit! DO NOT DEAL WITH THEM! They had me wait all day after pulling my credit and then sold it to someone else for a higher offer! This dealer is FULL of SAVAGES. The finance manager Daniel and sales rep Katherine are HIGHLY UNPROFESSIONAL. Will never go back!
I have been bringing all my vehicles here since 2008 when... - Mr. Gardner
I have been bringing all my vehicles here since 2008 when I relocated to the area. All my vehicles are not Hyundai branded. They take great care of me and all my vehicles. They are upfront with recommendations, no pressure to buy and always super informative. They take quality time to answer any questions or concerns I may have. Over the years, some faces have changed, as with any business, but the great quality of service has never suffered. I applaud the men and women at this dealership. Keep up the great work!
They are all about getting your money and not providing... - Patel
They are all about getting your money and not providing you a quality service I bought my vehicle 3 months ago and I still don’t have my tag Susan Sisson in tag department never answer my call not impressed with any department they are a joke please pay few dollars more but take your business elsewhere trust me you will get less headache.
Concerns about the integrity and honesty of Koons Hyundai... - stephenlaughridge
Concerns about the integrity and honesty of Koons Hyundai Woodbridge, V.A. - I purchased a Black 2017 Acura TLX with the Technology Package (approximately 21,000 miles) from Koons Hyundai on (9/01/20). First of all the salesman that helped me purchase the car was great! He was very attentive and helpful and I only hope that he was not aware of the hidden condition of the vehicle that I purchased from Koons. All of our negotiations were done over the phone and once a deal was reached I drove 3.5 hours to Woodbridge VA from Roanoke VA to purchase the car. I test drove the car for approximately 15 minutes and found no concerns or problems mechanically with the vehicle. I walked around the vehicle several times and found no concerns with the body or outward appearance of the car. I ran a full CarFax report on the car's VIN number and the salesman provided me with one as well. The CarFax report came back clear and stated that it was a 1 owner lease and no reported accidents. It also had the service history listed which is always a plus. I purchased the car with cash and happily drove home my new used Acura TLX. The salesman was upfront that the car had a factory recall on it and I was aware of that when I purchased it (came up on the CarFax report) which was no problem. I knew Duncan Acura in Roanoke would cover the repair b/c it was a recall so I took it to them on (9/11/20) to have the recall fixed. I also asked if they would adjust the headlights because they seem to be pointing low on the road when driving at night. The service advisor at Duncan Acura called to inform me that when the mechanic went to adjust the driver's side headlight he could not because the car had been in an accident and the top headlight clip had been broken. He also said there was damage to the drivers side bumper and fender that was hard to notice unless the car was elevated on a lift. Needless to say I was deflated and frustrated! I drove over and he took me back while my car was still on the lift to show me the damage. He said that someone hastily tried to repair the damage to the bumper and fender and it was a shoddy repair job. Because the driver's side headlight cannot be adjusted due to the broken stabilizing clip it presents a safety hazard for the headlight points too low on the road. To have the headlight replaced was estimated close to $2000 for OEM headlight and labor. Well at that point I feel like I had been “had” by Koons Hyundai. I took many pictures and then while driving back to my office I called the salesman at Koons and explained the situation. He was very kind and promised to pass along this information to his manager with the assurance that they would make this right. At 1:13 pm on (9/11/20) the sales manager called me from Koons and essentially offered no help and said the car is now mine and not their problem. He rested his case on the fact that the car had a clean CarFax report, however he admitted that vehicles can still be in an accident and have repairs done that fly under the radar of CarFax and insurance. He offered NO assurances that Koon would do anything and the overall tone coming from him was condescending and not helpful. Whatever happened to customer service! I sent the pictures of the car and an explanation to the salesman and he quickly wrote back saying he would pass along that information to the Sales Manager. Well that was 3 days ago and haven’t heard a peep from Koons. I am not hopeful that they will make this right so it looks like I am stuck to foot the bill to replace the headlight and eventually have the bumper and fender properly repaired by a body shop. If you are looking for a used or new car DO NOT do business with Koons Hyundai in Woodbridge. At least with a used vehicle you cannot trust that it hasn’t been in an accident OR had hastily done repairs to it to cover up perhaps some serious defects that could jeopardize you or someone else's safety. Will never do business with them again and will be sure and let others know to look elsewhere for a used or new car.
UPDATE: The worst part of my saga. Finally can post after... - imstump
UPDATE: The worst part of my saga. Finally can post after they finished repairs. YES, repairs. Turns out the tech broke my turn signal/light switch where the dashboard lights would turn off when you turned the lights on, they broke the steering column cover and tried to hide it from me (when you turn the wheel you could see it) and while driving the driver side lower heat vent fell between my feet. They had to order the cover part. They said around a month. After 1.5 months, I called. They had not ordered the part. 2 weeks later, after another phone call a week earlier, they had the part. They gave me a free detail which I got today and they did not wax the car.
NEVER will they touch one of my Hyundai's and I have two.
Amazing Service! - Danielle A
My family and I were making the drive to Virginia Beach from Rochester, NY. Unfortunately, we got into a car accident on the way. The car was not drivable and this could have completely ruined our trip, but Chris Hope at West Broad Hyundai turned things around for us! We called West Broad Hyundai and were told that they could not order the parts and fix the car in the short time frame. We spoke to Chris Hope, the service manager, and he made it happen for us! He ordered the parts and fixed the car for us in less than 1 week. We were able to drive the car home and we are extremely thankful to Chris. He deserves recognition for this excellent service. Thank you Chris!
Purchase 17 Tucson - blbrown530
Great experience from salesman to finance manager, had a minor issue and it was fixed immediately, strongly recommend Lynchburg craft hyundai, never felt attacked and everything was explained clearly
Amazing service! - Tonya42117
I recommend First Team Hyundai to everyone! They went above and beyond to make us happy. We ran into a couple of roadblocks with financing and time was no issue to them. Everyone was patient and worked with us for as long as it took to get me financed. Now I’m driving my brand new 2017 Veloster!!! Thank you for everything First Team!
Brown's Manassas Hyundai
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