10/10- best experience I’ve ever had! - mhowell
My husband and I ended up purchasing our first car together with the help of Martene in sales. We came in knowing our budget and Martene helped us find the perfect car. She was honest, upfront, and couldn’t be more helpful! We were blown away by how smooth and haggle-free the process was thanks to her. we received the best experience possible without all of the bs— that is hard to find in a dealership! The prices are great and the staff is amazing. if you’re looking to buy a new or used vehicle— you’re in good hands here. I would sincerely recommend them to anyone! thank you Martene & Adam for everything!!!
Top Reviewed Specialists At This Dealership
Great work!!! Great Service!!! Great People!!! - Mustafa
Great work!!! Great Service!!! Great People!!!
I am honored that I had the opportunity to meet Kevin the owner of this dealership, and learn more about Alexandria Hyundai. Also I met with Gerald the service manager, who is an awesome service manager and great gentleman. They both treated me like family and took care of my car AND SAVED me a lot of money. They really SAVED me a lot of money. And I was very happy with the work that was done on my car; I almost did not recognize it.
I highly recommend Alexandria Hyundai. Go visit them and learn about this local business, It is owned by a local family who cares about their local community and they will treat you like family.
Excellent Service - DMT
Brought my vehicle in for a repair(insurance claim). Got excellent service from Sam Pedraza. He informed me in detail all actions taken. He did more than USAA did for me!
Would highly recommend the service dept and in particular Sam. Will definitely be taking my vehicle back there for regular scheduled maintenance.
Sales Floor Manager
service - jenny23ka
I am very sissified with the professional and friendly service. The seals consultant very personal he give me a lot of information bout the car.
Great Service - JG2018
Received exceptional service from Arkeem on the purchase of my 2018 Santa Fe. No pressure and very knowledgeable of his products. Go see him if you want a great deal on your next purchase.
Excellent - Sun
Excellent customer service. Mr.Andy found the car that I want and delivered it to this dealer. Also, Mr.Sherman suggested better option about the payment plan.
Exceptional and Professional - noelrenee28
JP, Hunter, Marcus, Tim, Blake and the rest of the staff were great. From the moment my wife and I walked in the door, they gave us true customer service from the beginning and throughout the whole process. The overall friendliness and mood of the staff made us feel at home once, we walked through the door.
Hyundai Certified Advisor
Mercedes-Benz/Smart Brand Specialist
Audi Brand Specialist
Excellent Customer Service & Easy to work with - HappyCustomer
We were looking for a certified pre owned SUV for our daughter. Worked with Henry, Joel and James to finalize the deal. All of them were very helpful and did not feel any pressure. They followed through on what they said they would do. I would highly recommend them for your future purchase.
Tricks of the Trade - Recalls can get you too! - Travis1
No issues with actual service. Rather, a caveat emptor. Each visit seems to illicit a list of items that need to be fixed in addition to what the specific visit is for and at exorbitant quoted costs. Yesterday, I came to have a recalled item repaired, and the same 'ole routine progressed with the list of other items I should consider (interestingly, I listened as the parts people came out for each customer, as their cars were serviced, with the same routine and quotes of "you'll get ticketed for that!")...the reality is: you can fix most items on your own, and if not, save a huge percentage by not having dealerships complete the tasks. In yesterday's case, the quoted prices for additional items were $70 for an item that I completed for 10.09 and $17 for an item I completed for 5.99; their price was 544% of what I paid and by the way, it took me maybe 5 minutes to complete both tasks. Caveat Emptor - don't be had.
A buying experience the way it should be! - gandy1251
I was very upset with Hyundai from a previous dealership, and thought I would not buy Hyundai again, but I said I would check them out for I like the vehicle so it turned out great! I felt at home as soon as I entered the dealership. We were treated with respect the whole time and no back and forth pricing and haggling. Great Job Steven.
Always a pleasing experience - Eciane
Kim Turner was my advisor and she was great... extremely knowledgeable and patient with me while I asked questions. I was in and out. My appointment was at 8am and my car taken back exactly at 8am
Purchase 17 Tucson - blbrown530
Great experience from salesman to finance manager, had a minor issue and it was fixed immediately, strongly recommend Lynchburg craft hyundai, never felt attacked and everything was explained clearly
Amazing service! - Tonya42117
I recommend First Team Hyundai to everyone! They went above and beyond to make us happy. We ran into a couple of roadblocks with financing and time was no issue to them. Everyone was patient and worked with us for as long as it took to get me financed. Now I’m driving my brand new 2017 Veloster!!! Thank you for everything First Team!
Awesome Experience - summerdude
Had a great time buying a Hyundai here. I was treated great and I am now happily driving a car from Jim Price. Will go back again
Always satisfied at West Broad Hyundai. - carljhirtzel
Back in 2005 I purchased a 2005 Hyundai Tucson and was very satisfied with sales and service at that time. Through 2005 and 2017 My Tucson gave me great reliability! Now that it's 2017, I've just purchased a 2017 Hyundai Tucson, Sales experience at this dealership again was top notch, I expect the service department will meet my expectations and I'm very comfortable that again I purchased a very, very reliable vehicle.
Genesis G90 - detoffice
Dealership did an outstanding job of finding me the vehicle I wanted based on the information I provided. Sales staff and management were excellent to work with...no pressure added to purchase a vehicle and I highly recommend shopping at this dealership. They are truly professional and the best at what they do!
Best Honda Dealer in SW Virginia - Clayton3
I bought a used vehicle here a few months ago. My family and I have had nothing but good visits here whether it be car purchases or vehicle maintenance. Being an amateur mechanic myself, I have noticed nothing but extraordinary service here and quality of work. The salesmen are somewhat awkward to deal with regarding technical information, but their personalities are great!
Friendly and attentive - Teresakelly
Don Barker was extremely friendly and helpful with our decision to lease. The overall process was smooth and all of our questions were answered thoroughly.
BEST PLACE TO PURCHASE A VEHICLE!! - Yvette
I recently purchased a vehicle with the assistance of Lee Cain. I told him what I wanted, and he found me a car with in the next few days. Exactly what I had described and thousands less than I thought I would have to pay. If you are looking for great service before, during and after your transaction, I highly recommend going to Harrisonburg Hyundai and asking for Lee Cain.
No loaner car - Hazel8809
I bought my first new car from here about 5 years ago and had been extremely happy with every part of this dealership until the past 3 months. I now have a completely different point of view of this dealership and will NEVER buy or recommend this dealership to ANYBODY. My 2013 Sonata has had SEVERAL recalls and the dealerships HAD been very helpful until recently. I have no idea what management changes have happened- but they are horrible.
I have been doing an oil consumption test, which is beyond annoying and very difficult to do when you are a single parent who works long hours. Nonetheless on my THIRD test, my car completely stopped working. It shut down on me when driving. Talk about scary, thankfully my son was not with me. Tht evening I spent THREE hours trying to get my car towed and had to use my own resources.
I had to manage to FIND a ride home yesterday, a way to work this morning & a way to get my son from school and back home today. Talk to about difficult. Just for the service writers to tell me that they MAY have a rental for me on MONDAY afternoon! I completely understand that my claim has to go through warranty, but I should be able to have a loaner vehicle. Isn’t that the point of loaner cars, to help out your customers when a car has a warranty problem? Why am I having to pay out of pocket when they sold me a car with a bad engine? What ever happened to customer service? I have worked at a dealership and I have never ever heard of a company doing what they are currently doing. Just expecting a person to be without a car for over 3 days. It wouldn’t be so difficult if I wasn’t a single parent who has someone depending on me. I just don’t understand.
Only at Pearson Hyundai - csp
Purchasing my new Veloster was not planned, surprisingly while I had an appt for service that morning, Mr Mo Basri approached me asked about my soon to be traded Elantra 08. However, I have enjoyed talking to my sales person and showed me the veloster, I instantly loved it. He is truly a gentlemen of his words and delivered beyond anybody else I have ever met and that alone restored my trust back to purchase a new car and deal with Pearson Hyundai. Mo thank you for being remarkably straight forward.
Excellent Experience - ecadette
I brought my car in for maintenance and decided to look at the new 2018 Sonata. I loved the way the car drove and all the new features on my new car.
Poor Service - CraigR
We love Hyundai vehicles! We have purchased an Elantra, Elantra GT, Azera, Genesis, Vera Cruz and a Tucson. As we look to the future to replace my wife's 2013 Elantra we are researching other dealerships because of very poor experiences with the service department at Priority Hyundai. Just a few examples... We had a loose plug following an oil change which resulted in an oil slick in our garage. On another occasion, we ordered tires and learned that they had been put on another customer's car by accident. On yet another occasion, my car was backed into another car by a service technician while it was there for an oil change. Even with an appointment I have waited two hours or more before the car was even touched by a technician. We have had good experiences with the sales staff and we love Hyundais. But, the extremely poor service department has ended our business with Priority.
Battery charge check - Frankandme1
Bought a brand new car battery died on my way home . Notified dealer the next day replaced new battery. Service manager and salesman helpful for speedy help.
Great auto experience - jtjr1
A nice place to do business and all of the people were extra nice and helpful. They answered all of my questions and helped with financial options available to me.
Brown's Manassas Hyundai