Geoff and Adam are a great DUO! - sbperry22
I worked with Geoff Warder and the process was so smooth from beginning to end! I told him what I wanted and what I needed and he was able to find me the perfect vehicle. Throughout the process I never felt pressured to buy, it was all about what was best for me. I also had a trade in which I was dreading the "haggling" process but sales manager, Adam Hamilton honored KBB value and above what I thought I would receive in trade-in value. Geoff and Adam completely simplified the entire process! I ended my purchase with Adam, he worked quickly but accurately. My time was important to them. I was never left in a room wondering what in the world was going on. Additionally, it was refreshing being given the correct figures in terms I understood and I walked away feeling great about the price, rate and service provided. Geoff and Adam really put the fun back into car buying. Hyundai World for the win!
Top Reviewed Specialists At This Dealership
Elite Product Specialist
Great work!!! Great Service!!! Great People!!! - Mustafa
Great work!!! Great Service!!! Great People!!!
I am honored that I had the opportunity to meet Kevin the owner of this dealership, and learn more about Alexandria Hyundai. Also I met with Gerald the service manager, who is an awesome service manager and great gentleman. They both treated me like family and took care of my car AND SAVED me a lot of money. They really SAVED me a lot of money. And I was very happy with the work that was done on my car; I almost did not recognize it.
I highly recommend Alexandria Hyundai. Go visit them and learn about this local business, It is owned by a local family who cares about their local community and they will treat you like family.
Excellent service! - Vwpatrons
Thank you Jay! You were very kind and informative. I didn’t relish the idea of car shopping but Jay made it a great experience. His manager Kevin also was helpful. We highly recommend not wasting your time at other dealerships. This place is the place to go if you want to be treated respectfully and fairly.
2019 Hyundai Kono - kclay18
Andrea from start to finish was so mindful of everything that we wanted. We only came to look and she had us walking out with keys in our hands. She gave suggestions based off what we wanted and she sealed the deal. She didn’t seem like a salesperson, she really made us feel as if she cared! She’s such an awesome asset to priority!
General Sales Manager
Terrific Experience - Dan
We were greeted by Mudaser Jaura. He was very professional, knowledgeable, and had a great sense of humor. He really made the entire experience terrific.
The General Manager and the finance manager were also great to work with.
We purchased the perfect car and will happily make the 2 hour drive for future purchases.
Kevin is Awesome! - mshenk
When my car was unexpectedly totaled, I was very reluctant to make a choice regarding which new car I would choose. Kevin did an AMAZING job sitting with us and discussing what I was looking for, what my options were, and making our car dreams come true! I HIGHLY recommend this Hyundai location, especially Kevin!
Very knowledgeable! - MiaJ220
Amir was proactive, and pressure free. He listened to what I wanted, and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, that I would have never known, which allowed me to eventually make a fantastic choice. An exceptional experience.
Thank you Amir.
Best Sales/Service Ever! - Yvonne
Best Sales/Service Ever!
Recently purchased a vehicle from Sales Rep Bobby Walters. Exceeded my experience and was AWESOME every step of the way!
Hyundai Certified Advisor
Hyundai Brand Specialist
Audi Brand Specialist
Great experience, great prices. - tjbarron1977
Salesman UK was great and answered all my questions and concerns, worked with me every step of the way. Who says you cannot make a deal over text messages, he worked very hard along with the staff her to find the car I wanted with all the options I wanted. Everything went great. Very happy with my Hyundai Sonata Sport.
Very good service. I have used this service department ove - KarenO271andstillrolling
I did not have an appointment and I was in and out for oil change in less than 1 hour. Service advisor welcomed me as soon as I arrived no prolong waiting.
Purchase 17 Tucson - blbrown530
Great experience from salesman to finance manager, had a minor issue and it was fixed immediately, strongly recommend Lynchburg craft hyundai, never felt attacked and everything was explained clearly
Amazing service! - Tonya42117
I recommend First Team Hyundai to everyone! They went above and beyond to make us happy. We ran into a couple of roadblocks with financing and time was no issue to them. Everyone was patient and worked with us for as long as it took to get me financed. Now I’m driving my brand new 2017 Veloster!!! Thank you for everything First Team!
Awesome Experience - summerdude
Had a great time buying a Hyundai here. I was treated great and I am now happily driving a car from Jim Price. Will go back again
Buy somewhere else - Unhappy
I will never purchase a car from Robert Woodall Hyundai again. I was sold a car that needed to be fixed the next day,the window mechanism was broke. it has bad tires, bad brakes, and needs an alignment. How they test drove when car came in and did not realize this I can’t figure. When they take you on a test drive so none of these issues show because they know if you go faster you will notice them, smart. That car should have been fixed before it went on the lot. We had to go back about 5 times in two weeks to get things “fixed”. The window is fixed but we still have cupped tires and car is out of alighnment. We have been lied to by the sales manager. We were told the tires were cupped because it sat so long and that it did not need an alighnment after being told by service manager it did need alighnment and should be fixed. Sales manager did have us bring car back for alighnment howerver I donot think the alignment was done or not done right as the car still pull left. We should have gotten new tires and alighnment and brakes. If this is the caliber of car they car don’t waste your money or time.
A decent dealership would fix the issues to make the car with no issues.
New brakes, new tires, and alighnment top off gas for the MANY trips and miles put on the car and review would be better.
Buyer review - Colorsmyheart
I bought my 2013 only 1 previous owner hyundai sonata in 2017 with only 23,000 miles on it . To me this was the buy of a lifetime , I just absolutely loved the car. Until 60,551 miles later I found myself broke down on the side of the road. Since i kept up with maintaince on it . I figured it was minor , to my surprise I need a whole engine . Seeing that the car is in good shape and that I basically just bought I call the dealership and it's nothing they can do since they said my warranty ended at 60,000 miles . Being that I am a single mother this is heartbreaking and I'm forced to make payments on a car that doesn't work. This is outrageous and they showed no compassion to my situation. I wish there was a way I could solve this.
GOOD SALES, HORRIBLE SERVICE - Jerry
Sales was very good. Jim Burke very knowledgeable and helpful, ...5 stars. The service department is the worst I have every been to (and I am 70 yrs. old so I have been to many). Have taken my car there 4 times and it has been a disaster every time! I have an Azera and a Genesis. I am suppose to get free maintenance on the Genesis but it takes all day to get my free oil change, 3 days to schedule a check engine light (went to Hall Hyundai and they did it in 10 minutes for me). Took my 160,000 mile Azera in for a recall item so I figured I'd get it inspected, and the oil changed. Signed up for one of their on-line specials 2 months before my appointment and then after I leave the car they tell me it was 'a clerical error' and they wouldn't honor it. But they did start the work and wanted me to pay for what they had done, a $89 synthetic oil change and the 64 or something point inspection. They then tell me my car failed inspection due to bad suspension (cracked bushings). So it takes 6 hours for me to get my car after they only did an inspection oil change and the 20 minute relay install. I went into the work area and there is only one other car in there (at noon time) besides mine. They tell me I also need another $600 worth of stuff, like oil leak but they can't show me the oil leaking. I took my car down the road to the service place I take 2 of my cars and they showed me that the "cracked bearings" were just a hard line of dirty grease. They wiped it with cleaner and 'presto', the crack was gone and my car passed inspection. Williamsburg Hyundai service is shady at the least, and how they keep that rude Jon guy is beyond me. I have seen him being rude to other customers also. I suspect the 5 stars they are getting are from family and friends. For me, I am done with Williamsburg Hyundai, I'll skip the so called 'free service' on my Genesis and will happily pay for it and get my inspection, oil change, and tires rotated in one hour. Needless to say, these very poor experiences at Williamsburg Hyundai and with their service manager Jon are a major factor in my search for a new car, to replace my Azera.
Great auto experience - jtjr1
A nice place to do business and all of the people were extra nice and helpful. They answered all of my questions and helped with financial options available to me.
Sales Team will lie, cheat and steal - NavyDiver1
I'm in the market for a new vehicle and called these crooks. I agreed upon a price for the vehicle I was interested in over the phone , but when I arrived it was a bait and switch. The circus of crooks sales team uses standard high pressure sales tactics used at used car lots. I have bought new vehicles for over fifty years and these crooks are by far the worst new car dealer I have ever dealt with. If you like wasting your time and hard earned money dealing with crooks this is your place!
Friendly staff. - Ats
Friendly staff. Not pushy. We were in and out in around an hour. They had the car I asked for waiting me for and they didn’t try it up sale.
Shocking Customer Service - Rani1
Yesterday i went to nearly every car dealer in Duncan looking for a vehicle, and despite being a women alone i was treated with respect and curtesy and had excellent customer service at all. However none of them had quite the right vehicle fo me. I was excited then to discover something along the lines of what I wanted online at Hyundai in Duncan, and went their today as soon as I could. At first I had to look for a sale person as i could not find one on the floor. After a few mins Jorden appeared. He did not invite me to sit down and right from the start seemed to have a negative attitude towards me. I explained what I was looking for and then asked if he had anything in that range. He sat down and said 'Sorry we cant help you!' I was really surprised and said 'What, you don't have anything at all?'. He said no, not with that price range (up to 25000) I said 'I can pay cash' and he literally sneered and said 'That might have got you somewhere in the 80s but it means nothing nowadays'. I was really shocked, but persevered. I said id seen a couple online the day before which were slightly over budget but i was willing to go over a bit for the right vehicle. He reluctantly took me out to see one because the other one was 'out with the manager and not available'. I took a look and asked for a test drive. I asked if he would bring it to the front (like at every other dealership to avoid driving lots of parked vehicles) but he said 'No we can leave it here'. 'Here' was awkwardly pulled out of the parking space at an angle. When I came back from the test drive I went in but clearly had been written off by him. We sat down again and I said that I had looked at similar vehicles online and found this one to be overpriced. What he said next was shocking and I cant even believe it! He said "I'm not going to take money off a vehicle and lose money on it just to make you happy'. I stood up and said 'It seams like you just don't want to sell me a vehicle' and left. I was so upset and couldn't really believe i had just be treated so badly. I can count on one hand the amount of times Ive complained about anything but had to speak up about this. I rang the sales manager Ryan. He said Jorden was probably offended that i said the vehicle was overpriced! Honestly if the guy gets offended when customers question a vehicles price then he really is in the wrong job. I said i would have like him to explain how they came up with that price, what made that car special, but he didn't even bother. Ryan did say he would pass on my comments and that he was surprised Jorden hadn't given me some options as he had a lot of in my price range! He said it was probably a clash of personalities. Strange really as i haven't experienced a 'clash of personalities' anywhere else in my life and certainly don't expect it when buying a car. He seemed to have made his mind up about me as soon as i walked in. I told the manager to pass on that sale staff should not judge by appearances if that was the reason as i could buy the car outright today. I also said that reputation goes along way in these towns and that bad press spreads! He just laughed that off! Such a shame. I like the car but due to this awful and upsetting experience won't be going back anytime soon and would advice others not to bother either!
Great Buying Experience! - Markse54
Our 2018 Tuscon is the 7th car our family has purchased from Fairfax Hyundai. On every occasion, Joseph M. was our sales rep. He's treated us fairly and is always super helpful! He works to get us the best price and find the car that fits our needs. He is extremely knowledgeable about Hyundai models which is why we always find the car perfect for our family! The service department is great! Josh is super helpful in providing the right guidance in maintaining our cars. I highly recommend Fairfax Hyundai and the Hyundai family of cars!
Fair, Precise, Pleasant, and Rewarding - johnatford
I cannot say enough about Harrisonburg Hyundai and particularly Lee for the recent process and purchase of our new car. Having worked with Lee Cain previously in the pursuit of a new car for my son, it became necessary to postpone the transaction as my son reconsidered after Lee had worked so diligently to find him a new car for a price he could afford. This time, as my wife and I searched for a car for ourselves, we remembered well the time he spent as well as the knowledge, skill, and professionalism Lee displayed previously even after the sale did not take place. It would have been very easy for him to express displeasure toward us after the efforts we expended. We congratulate Harrisonburg Hyundai for its association with employees and people such as Lee as well as others who so generously extend to their customers quality care, compassion, and consideration.
No loaner car - Hazel8809
I bought my first new car from here about 5 years ago and had been extremely happy with every part of this dealership until the past 3 months. I now have a completely different point of view of this dealership and will NEVER buy or recommend this dealership to ANYBODY. My 2013 Sonata has had SEVERAL recalls and the dealerships HAD been very helpful until recently. I have no idea what management changes have happened- but they are horrible.
I have been doing an oil consumption test, which is beyond annoying and very difficult to do when you are a single parent who works long hours. Nonetheless on my THIRD test, my car completely stopped working. It shut down on me when driving. Talk about scary, thankfully my son was not with me. Tht evening I spent THREE hours trying to get my car towed and had to use my own resources.
I had to manage to FIND a ride home yesterday, a way to work this morning & a way to get my son from school and back home today. Talk to about difficult. Just for the service writers to tell me that they MAY have a rental for me on MONDAY afternoon! I completely understand that my claim has to go through warranty, but I should be able to have a loaner vehicle. Isn’t that the point of loaner cars, to help out your customers when a car has a warranty problem? Why am I having to pay out of pocket when they sold me a car with a bad engine? What ever happened to customer service? I have worked at a dealership and I have never ever heard of a company doing what they are currently doing. Just expecting a person to be without a car for over 3 days. It wouldn’t be so difficult if I wasn’t a single parent who has someone depending on me. I just don’t understand.
Only at Pearson Hyundai - csp
Purchasing my new Veloster was not planned, surprisingly while I had an appt for service that morning, Mr Mo Basri approached me asked about my soon to be traded Elantra 08. However, I have enjoyed talking to my sales person and showed me the veloster, I instantly loved it. He is truly a gentlemen of his words and delivered beyond anybody else I have ever met and that alone restored my trust back to purchase a new car and deal with Pearson Hyundai. Mo thank you for being remarkably straight forward.
In the market for a car - Goodtimes03
I was looking for a car for the last month.could only get to the dealership on the weekends cause of my job.I was contacted by Celsey Sutton.She knew the inventory ,searched for all I needed in a car is professional,orderly and keeps you in the loop and stuck with me for a couple of weeks until I was able to make a purchase.I went in thinking I could only get a used car but happily drove away in a 2019 Elektra.Thanks to the whole team for getting me Rollin in style,a smooth process and the green tea from the waiting room! I'll share with friends and family in the market for a car....Go to Pohanka and trust Celsey to guide you through! Thanks a bunch-Floyd Lucas
Good service and good experience - Stella
Staff are all very nice and pleasant. Good customer service. Especially the young man, who drives shuttles came to pick me up after his working hours. I am very pleased with the service and will be definitely doing business with them in the future.
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