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Dave, Adam Jones, and Barb Howard all did a great job at... - macknav44
Dave, Adam Jones, and Barb Howard all did a great job at ensuring my recent service trip was excellent when taking in my 2017 Honda Civic! Thank you to those three great individuals for reaffirming why I picked an awesome dealership and a good car manufacturer four years ago to begin with! Also thank you to Honda Corporation for agreeing to pay for my AC as it was having issues a little too early on. Only 29k miles on a new car. Adam has been my service advisor for a couple of years now and every time I leave my vehicle there he does a great job at explaining to me what is being done with my car. I can tell the service team there is thorough and that they do their best for each customer. I appreciate the peace of mind that I can take my car to a reliable dealership when needed and then drive off with confidence that my car is safe and good to go! Hopefully improving the overall lifespan of my car! Adam and Dave were able to work with American Honda Corporation on my most recent issue with my Civics' AC to get the costs taken care of since it was the right thing to do. The charges were a little over $1700!
Top Reviewed Service Specialists At This Dealership
Internal Service Writer
Simply stating Don is the “MAN” pay him accordingly and... - T1time
Simply stating Don is the “MAN” pay him accordingly and keep him at all cost!!!
I will not go anywhere else as long as Don is at your service department…
Long story short, you always get top-notch service from... - Ashley Lynn
Long story short, you always get top-notch service from Bill Page.
My boyfriend and I were in our apartment garage hanging our heads low as we tried to jumpstart his car. After about 45 minutes of YouTube videos and owner's manual searching I saw Jackson in our garage (and to my luck saw he was wearing a Bill Page Honda shirt). He quickly and happily helped us jumpstart my boyfriend's car. He saved the day! During such a dark time of the pandemic it meant so much to have him help.
These are the type of people that work for Bill Page. They're always going the extra mile.
I bought my Toyota about a year ago from the Bill Page across the street and had a stellar experience and continue to be very happy with their customer service. I have a feeling this has to do with the Bill Page brand across the board after my experience with Jackson today as well. Thank you for being there for all of our car needs!
David Brown our service advise was professional. He... - Valentine
David Brown our service advise was professional. He provided us with a list of needed repairs and explained why and Randy Beasley performed work. It was done accurately and in a timely manner. My husband & I will be back and strongly recommend the Checkered Flag Honda dealership!
I took my Nissan Rogue in for an oil change today. My... - Gary
I took my Nissan Rogue in for an oil change today. My wife made the appointment. When I got to the service department, Donna Meeks was helping me. She checked the computer and did not find my appointment. My wife had made the appointment at another Priority location. I told Donna I would leave and come back later. She said no worries and took my car in. She was very busy at the time. I can't thank her enough for helping me out. I teach customer service at a local community college and Donna is my new example of what great customer service looks like. Thank you Donna for taking care of my car and making me feel good about a mistake I made. I will always bring my car back to PHH and will ask for Donna. I am a customer of life!!
Internal Service Manager
Very happy with this service! - Donnamooney50
I brought my car in for the 100,000 mile AC service. When I left, I felt very cold even with the settings in the same position I had left them! I realized I had to keep turning the settings down because it was very cool air. The technician did a wonderful job, I just wished I had asked for his/her name. I am going to from now on! Working with Waylon is always such a pleasure!!! Even behind the mask, you can see the great smile. I trust him which I have only said of one other service representative in my 50 years of owning a car. Thank you!
Great Service and Price - chips5ahoy
I brought my Accord into another local Honda dealership today for an airbag recall. After replacing my airbag the other dealership’s service department called me and said my car needed over $3000 in maintenance and repair work This seemed steep to me since my car had less than 80k miles on it and has been serviced regularly since I bought it. Wanting a second opinion, I called Rosenthal Honda on my commute home and they offered to inspect my car right away, so I drove directly to their service department from the other dealership.
After comparing quotes for the services that the other dealership said my car needed, I found that Rosenthal had a better price on the water pump and drive belt replacement. Convinced by the other dealership that I would need at least a new water pump, I agreed to Rosenthal’s $79 inspection fee, which would be waived if I had at least some of my service done there.
I am so glad I got a second opinion! Rosenthal’s mechanic found the water pump was still fine and the hoses weren’t yet in need of replacement. And it was good to see the mechanic corroborate some of the service needs recommended by the other service center. However, I then feared that I had just lost my $79 because Rosenthal had quoted me a higher price on some of the services that remained to be done. Fortunately, they were willing to work with me on the price and matched some of the other dealer’s quoted prices. I ended up having my drive belt, catalytic converter shield, and front control arm bushing replaced, new spark plugs installed, and the wheels aligned.
I really appreciated how patient and understanding Marvin, the service manager, was. I never felt pressured and he calmly listened to all my concerns. I also appreciated being able to meet and talk directly with the mechanic working on my car, something that hadn’t happened before at the other dealership.
It’s still too early to review the quality of the work done since it’s only been a few hours, but I will update this review (or write a follow up review) if anything noteworthy happens.
Merlene review - 1217ValleyRd@home
Mr. Loyd King is very professiona of the auto business. Would purchase a auto any day!!! Would send my friends to Mr King at Boyd Honda of South Hill!!
Tim Godino is amazing! I always get my car serviced with... - gnorekyan
Tim Godino is amazing! I always get my car serviced with him and and every time he does an excellent job. Definitely would recommend him!
Day trip - hooperjack28
I returned 4 days after routine service for an electrical haint ( unable to lock doors, open sliding doors, open windows, or turn off inside lights manually or with key fob). The problem resolved after a 10 mile ride to Virginia but Ken had the technician check the electrical system forthwith. I was on the road again in 30 minutes. The problem has not re-occurred. No appointment and I was seen immediately. Bravo.
Had to take car in for a problem that developed, Was... - genie508
Had to take car in for a problem that developed, Was covered by warranty. Anthony and team diagnosed the problem and ordered parts which arrived quickly. Made appointment and car was repaired with great customer service.
My recall visit was quick. Work completed in less than... - Bkrouse13
My recall visit was quick. Work completed in less than predicted time. Work was explained to me. I was asked if there was anything else. I was given a code to wash my car
Service Rep, Jay, was gracious to schedule a last minute... - coalbank
Service Rep, Jay, was gracious to schedule a last minute inspection late in the month...because we had let the time slip by!
Everything was done efficiently and timely! He noted a possible brake issue that we will address with future oil change.
very nice customer service as well as evrything is... - lachchhiram
very nice customer service as well as evrything is excellent i visited for my car oil changed they did very fast i like service at all
The driver guy Cliff, was the pinnacle of my positive... - reanor
The driver guy Cliff, was the pinnacle of my positive experience. I didn't communicate to anyone in the sales department, otherwise, so not exactly sure, why they are included. This was a service call, related to the pump recall on the Honda Fit. It was a great experience overall. I wish the price was always so low. :D
I called at the last minute and they were able to get me... - kristy.seal
I called at the last minute and they were able to get me in for a much overdue oil change. I would definitely recommend Honda Service department to my friends .
Easy peezy service yet again!! Jenna is always on point... - mindee888
Easy peezy service yet again!! Jenna is always on point and absolutely AMAZING! in and you, back to work (sooner rather than later 😬) . Thank you!!
Omg this place is worse to do oil change, they have... - Sam
Omg this place is worse to do oil change, they have appointments with me 1:30pm and they gave me my car 4:00pm are you kidding me just oil change and I drove like 1hr to come for this appointment. I'm done with Hendrick. Not for me, good services but time duration is bad.
IT IS ALL GOOD I WENT THERE ALMOST AFTER ONE YEAR TO... - Sanjee
IT IS ALL GOOD I WENT THERE ALMOST AFTER ONE YEAR TO CHANGE MY CAR OIL CHANGE BECAUSE I WAS NOT WORKING SO I DID NOT DRIVE MY CAR SO MUCH IT WAS A GOOD EXPERINCE MY SERVICE ADVISOR I THINK IF I M NOT WRONG HIS NAME IS PETER TREAT ME VERY WELL I HAD A COUPON SO I PAID AROUND $30 JUST FOR OIL CHANGE AND I GET MY CAR WASH WHAT ELS YOU NEED I AM HAPPY I WILL GO AGAIN ALL IS WELL.
Feel ripped off after 2016 crv moon roof stuck in tilt... - Aforet
Feel ripped off after 2016 crv moon roof stuck in tilt position. 296 dollars for motor, 400 dollars for labor. Seriously? I tend to stay away from dealership for exactly this reason.
Bought my car at this dealership, was told the Drive... - M Brown
Bought my car at this dealership, was told the Drive shaft had to be replaced. After leaving the dealer a day later the work performed failed, had to have it fixed again it failed again, the lack of communication and and respect shown was horrible not to mention how long it took to fix. It's sad the treatment I received being I actually purchased my vehicle there I will try another Honda dealer for future service.
We bought a Honda CRV in March 2020. For the most part,... - ajtrek
We bought a Honda CRV in March 2020. For the most part, the buying experience was pleasant. Service, on the other hand, is horrible. Like other customers have reported, you can not trust or depend on them. Over the past year I caught them THREE TIMES not completing what they said they did. I submitted a letter with pictures calling them out on their dishonest and unprofessional service practices. After receiving my letter, their service manager, Kevin Habermas, never responded. Not even a phone call. After waiting three weeks for a response, I sent my concerns to the General Manager, Kevin Hamlet. He also never reached out once. Nothing. They had been caught with their hand in the cookie jar and they had no response. Both of these managers apparently have zero skills in customer service practices. If you plan to buy a car from Billy Craft Honda and are not planning to let them do any service, you should be OK. If you do plan on using their service department, consider yourself warned. The Billy Craft Honda service department has made it abundantly clear that they just don't care. For me to take the time to write this review should indicate just how bad it is there.
I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019
I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.
My wife's brand-new 2005 Town Car has an integrated... - Skylaw
My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not.
The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say.
Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control.
One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful.
We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys.
Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.