Ver pleased - john b
Contacted to order Ram ProMaster in transit. Bill F. listened to my needs and kept me informed as to delivery. Upon delivery he assisted in the accessories I needed installed.
I flew in from neighboring state and he picked me up at the airport. 3 hours later I was headed home in my new vehicle.
Thank to all!
Top Reviewed Specialists At This Dealership
Internet Marketing Manager
Service done - Robin
Great job on my wash, vac and windows yesterday. It's so nice to get good customer service. Nothing is better than getting into a clean car!
Sales Professional / VP of Transportation
Awesome! - HAWKSPRINKLER
Robert Bepple and all of the staff went out of their way to make my purchase the greatest. From locating the Jeep I wanted, getting it to their dealership and all the paperwork done before i even got there was great! Thanks guys!
Pleasant car buying experience - PARKERCDMPH
Mike and Cameron were very helpful when buy our car. They gave us a great deal on our trade in and answered all our questions.
Always going the extra steps to help out - goldadechristine
This dealer always does there best to put you in the car or truck you need. And stands behind the purchase. They always make it right.
Best dealership! - B.Yost2733
I have now purchased 2 vehicles from west hill Jeep Chrysler dodge and I have left satisfied every time. Mike Alden was great to work with and everyone else was helpful in the dealership.
Sales and Leasing
Certified Sales Associate
F & I Manager
Stop by here first - Owen J
One of the best dealerships i have been too. Bill was awesome. Friendly person that actually care about getting me into a vehicle not the sale. This would be my first stop if ever in the market for a jeep. Cant say enough about Bill!!!!! He is a go to salesman.
Super accommodating and knowledgeable - Pacificgirl21
My friend and I went to rairdons on a whim after my recent job promotion. I’ve always wanted a Jeep and jay laclair was so helpful and showed me all the different models to find the right on for me. My dream Jeep is a bit out of my immediate price range but I know in a few months I’ll be back to see jay again. Thank you!
Best customer service - Denise
I won't even go anywhere else even just for an oil change. Very professional in all aspects from greeting customer to the follow through to make sure everything is just what you asked for. Also advising thoroughly what may be needed in the near future for maintenance. The Best!
Jay the salesman - soulstealer
The dealership is amazing. In particular the salesman “Jay” was really kind and knew exactly the kind of car I was looking for. Overall the place has a welcoming atmosphere. This helped calm me down during what would normally be a stressful situation.
Great Customer Service - Cowboys24
Archie and Anthony did a great job not only getting me the price I wanted for my new car as well as my trade ins but they were very helpful in explaining the details (functions, features, etc.) or my new Dodge Durango. They were not pushy and easy to work with. I would recommend them and CDJR anytime. Thank you.
Awesome - Cworth23
Keith is awesome! He helped me get the car I needed. I was looking for a new Hyundai Santa Fe for my wife and he had the right one for me!
Great customer service - Jack 8450
Have been dealing with Dodge dealer in auburn got very poor customer service , ask for call back on vehicle calls were never returned , 6 weeks to fix transmission .
Enumclaw Dodge called me twice to let me know what was going on with the vehicle , even washed my vehicle part of the service , highly recommend this dealer . I will not go back to the Auburn Dealership
Good service, helpful attitude - Disappointed
Have taken my car for service or warranty on several occasions, Techs have been helpful and efficient. Also kudos to parts dept. for excellent service.
Professional - greatkj82601
I like coming to the dealership because its close and I can go look at all the cars in the showroom I can't afford.
Dodge Ram service and recall work - Montanajak
Have had service and recall work performed at this dealership. Courteous and professional services with attention to detail. Answered my questions. Performed the service in a timely manner. Called when the truck was ready. Performed a vehicle inspection and washed my truck each time
Quick and Painless - Clevelands
Our salesman, Vandy was great. He listened to what we were interested in and didn't try to sale us something else. We were able to get what we wanted in our price range.
Horrible customer service in service - AlainaG
Horrible customer service! Don't buy a car here or take your car here ever for service! I took my van in for a service, (BTW, I love my Chrysler T & C, its just all the dealers that are terrible) and was charged a bundle of money for something that was never fixed. I went in again to see why it couldn't be fixed especially considering that I had bought and paid for the extra warranty and insurance and it was covered on that. The service manager told me that they would order in the seat cover to fix the seat and they would fix the problem. It's been 2 months and I've heard nothing. I've left messages for him and for Cheri, the service lady that I dealt with and I get no phone calls back. This place prides itself in customer service and they want all great reviews from customers. That will never happen based on the service that they are giving. Don't waste your time here, you will be disappointed. Go across the street and buy a Nissan. You'll get fabulous service there!
Terrible Customer Service - HM
I brought my vehicle in for an oil change and also told the person helping me (Ben) that my electrical was acting up and that my car has the extended warranty package; he told me that I needed a separate appointment for that service so I told him to please get me on the books for the following week ...what Ben failed to tell me was that this service was going to be 1/2 a day so when I showed up for my appointment, I was left with vehicle and no loaner (since apparently this has to be requested ahead of time) for most of the day. This was super frustrating to say the least! When I called to see if my car was ready after 3 hours, I was told it had not even been looked at yet, so what is the point in making an appointment when your car just sits for hours ...I have a maintenance package with this dealership so obviously cannot just move on to another dealer, but will definitely be avoiding Ben in the future, oh and Service left some other vehicles paperwork in my car! On a brighter note, the kid that shuttled me home was super friendly and even helped me when I returned to pick up my car ....I'm bummed that I cannot remember his name but I think he is head of the valet service. He was GREAT so at least my experience wasn't totally crappy.
Great service!!! - Vanessa1
Had our vehicle detailed by them, and it looks amazing! The Service department is always great there! Always very friendly, professional and dedicated to fixing the problem.
Excellent Customer service - Holli Barker
Great experience!!!! Mario Wade was amazing go see him if your looking for a car. He was very patient and helpful. Absolutely in love with my new jeep. Thank you all
Unexpected awesome level of sales support - StevesRAM3500
Went to this Rairdon's location looking for RAM 3500 Crew Cab with long bed and extra options. Met Vince Porter who was knowledgeable and knew how to locate the truck with options we had wanted. We did not feel pressured, working with the finance group/process, while always too long a process, was pleasant and efficient. We highly recommend this dealership based on our experience. Ask for Vince, he was great to work with, experienced and knowledgeable.
Horrible service department - Yepyepyep
Be very aware of this dealerships service department. I had an front axle replaced well kind of. My pinion on my ram 2500 with 61k miles on it had sheared off and slammed the drive shaft in the transfer case and into the ground. Prior to picking up my truck I got a call from justin in the parts department he told me they sent the wrong axle and had installed in on the truck and needed to order the new one. Justin then told me that they had installed and 1500!!!! On my 2500 don't understand how that was possible. Well i will give the whole story its now been over 2 months and my truck still is not fixed correctly by them. Well here we go. I picked up my truck the Thursday before memorial day weekend just in time for Camping. Well after I picked it up I went right back. Told Sadie Ball the service advisor that its making a weird noise rhat it has never made. She went and talked to there technician she vame back td me it was just rust from my old hubs on the new axle and that everything was fine. Well went and picked up the camper after unhooking the truck from the trailer I had noticed cables haniging down underneath well that was my brake cables and wheel sensors not attached to either side. Called them the next day told them what I found which they didn't really care and thanked me that i got it fixed. Left camp got to Wenatchee i needed to really know what the nosie was whell my heag shields where both slammed up tight to my rotors there technician must not know what he's doing. Got over to rhe Seattle area and the vibration and noise was just unbearable so I took it to another Ram dealership. This dealership found that there was a number of problems heres the list.
1) bent drive shaft
2) Crack in the transfer case
3)bad wear pattern on the new gears.
4)gear contact is way off.
5) metal in the differential fluid.
6) crush sleve installed wrong
7) bad bearings
8) rotors where hammered on and off hammer marks all over then.
9) wheel bearings both sides bad. Cause of that is from taking them off my axle putting them on a 1500 axle taking them off again and putting them back on again!!!
I dont know where they hire there technicians but he might want to find a different career. The peoples lives this place put in danger while pulling my 40 foot travel trailer down the road on memorial day weekend is unreal and my and kids as well. They will not work with me to resolve this issue. Cindy there service manager is just a liar, Rebekah the ceo won't return phone calls. and Denver the owner is just as good at not doing anything as the rest if the.. Do not trust these incompetent mechanics at this dealership you will wish you just drove on past
Great experience - TJoffroad
I had a wonderful experience with Sandra. She was very accommodating and kind throughout the process. I picked up my new Wrangler and I am one happy guy. Thank you Sandra
Outstanding - Kim Boone
I had such a great experience Orlando and Lee took really good care of me. Orlando even sent me a thank you card. Mason in service made sure I had a loaner car to get to work. It wasn't the xxxx cat but he still rocks
Great Service Experience - stampguy
Overall, an outstanding service experience. I was promptly greeted by Aaron at the service desk. He listened to me and made sure he had documented my concern. He put floor and seat covers in my vehicle and escorted me to the waiting area and made sure I was comfortable. He gave me frequent updates during the repair. When everything was done, he explained everything that was done, and thanked me for my business. My truck was washed and vacuumed, and the whole experience made me feel that I was engaged and important. I love this dealership! Highly recommended.
STAY AWAY!!!! - Alejandro Rangel
Came in with my 2014 jeep latitude because it was leaking coolant. I spent 4 days arguing with a guy in service because he kept saying i had to pay $1300 and it would be done in 2 days and i didnt have warranty. My jeep only had 28k miles and i had purchased extended warranty as well. When i went in one day with my paperwork turns out they fired the guy. The next guy told me that parts had been ordered and it would be a few days. When parts got in they gave me a date and told me that it would be ready. They changed the date and time 4 different times. After being in the shop for 15 days they told me that when they were putting everything back together they found 4 stripped bolts and that i needed a new engine! They finally got an engine in and locked my vehicle because of the Blow and Go i had. I had to get my vehicle towed to a different shop to be serviced for that then towed back to the dealership and they said it was my fault i had that on there. After all that they triggered the blow and go AGAIN so i had to pay for that to get serviced again. They finally gave me my vehicle back after 36 days and they forgot to plug my fog lights back in. So i had to take it back to them once again and after 3 hours i got it back and had to get my battery replaced because of it. Worst service i have ever received. It is better to pay to have your vehicle towed to another dealership than to deal with Bud Clary. AVOID THIS PLACE AT ALL COST!!!
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