I searched for 6 weeks at over 10 dealerships throughout - Doris
I searched for 6 weeks at over 10 dealerships throughout the state of NJ to find the exact make, model, trim and year of what I hope will be my “best and last” Subaru. I walked out of every single dealership for one reason or another…(but more than not, because of my not-so-great first impressions with salesmen). When I contacted Circle Subaru for a test drive, (mind you, they are an hour and a half from my home,) they confirmed with me the day before, then upon arriving, I was greeted warmly and respectfully, with more than one person who walked by asking if I was being helped. My salesman, Travis Foster, was not only extremely knowledgeable of all the buttons, bells and whistles in the vehicle I was looking at, but seeing my apprehension of driving in an area I was unfamiliar with, offered to take the test drive with me, telling me where to turn and which way to go. This allowed me to fully and comfortably focus on the vehicle as opposed to nervously listening to a GPS while driving in an unknown area.
Because I lived so far away, and because I was bringing my own financing, the dealership accepted a deposit to hold the car for me, until I could return in a few days to finalize the paperwork. No pressure and none of that “if you don’t sign now, we can’t guarantee you’ll get the car you want” baloney.
When I returned to complete the purchase, I met with Kristen in Finance, and every step was explained, and every question was answered. She took the time to explain all the extended warranty information as well…down to the details of which emails to look for once the paperwork was submitted. At no time did I feel like I was being rushed out the door. Once all the papers were signed, a car specialist, Tara, brought me out to the car and button by button, explained all the features in detail.
About a week after the sale, there was a bank issue with the check for the payoff with my trade, and when I reached back out to my sales rep for help, he connected me with Sue in Accounting, and when I explained the problem, she promised to help and within 24 hours, called me back with a resolution.
After a few days of driving the car, I had a few questions that I couldn’t find answers to in my owner’s manual. Again, I reached out to Travis, then had an immediate return call
from Alli, and my questions were answered in full detail.
The dealership, knowing how far I travelled to purchase my vehicle, then shipped my new plates overnight via fed ex once they arrived.
I have purchased many cars in my lifetime from quite a few dealerships. Never have I had such a stellar experience as I did at Circle Subaru. The Circle Subaru employees that I had the pleasure of working with…Travis, Kristen, Tara, Alli and Sue, clearly follow and exemplify the Subaru Love Promise of “Love Our Customers.” I would highly, HIGHLY recommend this dealership, as it was definitely worth the hour and a half drive!!
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