Out of state buyer who found a vehicle on Autotrader - A Scott
Out of state buyer who found a vehicle on Autotrader posted by Cavender Cadillac. Called first day, and spoke with a sales rep. Chose to put a deposit of $2000 on the vehicle on Saturday to hold the vehicle while I could get someone out to look at the vehicle for me. I was told that would get me until close of business on Tuesday to purchase the vehicle. I had the mechanic go on Monday afternoon to drive the vehicle, and when he arrived they told him it was unavailable and in the paint booth. Because they wouldn't let someone look at the vehicle, the sales person told me that they would extend my deposit until end of business day Wednesday to give me time to have someone come out the next day. They told the mechanic they would call him when it was out of the paint booth...they didn't. I got him out there by close of business Tuesday for him to drive it. He then gave me my report. I spoke with the sales rep on a couple of things on Wednesday and was still being told we had until end of day. I finally told him that I wanted the vehicle and he told me it was sold. Holding $2000 deposit, lying, this is what I dealt with. All the time I spent getting and inspection. All the time I spent arranging shipping quotes because they wouldn't help. Every time I spoke to the sales rep, I could tell he was at home with a crying baby in the background, so I was never being told anything truthful. The amount of time this dealership wasted of mine is completely disrespectful. No standard of customer service. I was always transparent and never didn't reply or respond. There is no reason they should have sold that car without asking me for a final decision if they were to that point. Nick and George should be ashamed of how they operate.
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