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Steve Philips
Steve Philips at Lithia Toyota of Medford

Steve Philips

GM

Lithia Toyota of Medford

1420 North Riverside Ave
Medford, OR 97501

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27 Reviews
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27 Reviews

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27 Reviews of Steve Philips

June 22, 2023

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Employee Rating

Communication with Scott was great! He answered all my questions and made the buying and trade in process very easy and convenient for us. Especially since I was out of state! One of my More

by SERGE23
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Scott Weigand

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Jun 22, 2023

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Troy Kloke, General Sales Manager

May 10, 2023

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Employee Rating

Easy, no pressure and fast. Made sure the transaction was understood, answered all the questions. Courteous and professional. More

by REHINK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Barringer, Brian Berg, Bryce Beatty, Evan Seegmiller, Kareem Duncan, Steven Kahae

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May 10, 2023

Lithia Toyota of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

May 04, 2023

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Employee Rating

Everyone is friendly and knowledgeable. No high pressure sales. Very happy with our new Prius. Thanks Brian, Chad & Armondo. More

by FASTLANEMOTORS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Berg, Chad Soares, Armando Ledesma Jr. , Armando Ledesma

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May 05, 2023

Lithia Toyota of Medford responded

Thank you so much for your kind words for Brian, Chad, and Armondo, and for taking the time to leave us this wonderful feedback! Congrats on your new vehicle! We look forward to working with you again. Troy Kloke, General Sales Manager

December 22, 2022

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Employee Rating

Great experience. Selling is filling customers needs. You all do that very well. Keep it up. More

by LARRYN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Luis Rodriguez

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Dec 26, 2022

Lithia Toyota of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

November 12, 2022

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Employee Rating

My salesperson John V was awesome, the sales manager Bryce helped me get a rate and payment that worked for my budget and the finance manager JR made the paperwork easy and painless!! I was in and out i More

by EOTOYMECH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John McNerny, Mark Grossman, Bryce Beatty, Jon Vevera, Scott Knuepel, Charlie Whitley, Joseph Kyttle, Ireland Lee, Julia Hamar

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Nov 13, 2022

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear John, Bryce, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

September 21, 2022

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Employee Rating

They always make the process very convenient. Always fast, easy and no stress during the purchase process, More

by AMANDAJOY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Rogers, Kareem Duncan, Skyler Reagan

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Sep 21, 2022

Lithia Toyota of Medford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

September 03, 2022

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Employee Rating

Best place to buy or service a vehicle. Toyota is the best product in the world! More

by EJS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryce Beatty, Kareem Duncan, Troy Kloke, Kerry Phillips, Armando Ledesma Jr., Mike Rapport, Skyler Reagan, Steven Kahae, Luis Rodriguez

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Sep 05, 2022

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

August 03, 2022

Dealership Rating
Employee Rating

Salesman amd dealership was off the chart. Wouldn't go anywhere else to buy a car More

by TRAVISD_1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Soares, Evan Seegmiller, John Rogers, Jon Vevera, Troy Kloke, Greg Templer, Mike Rapport, Scott Weigand, Skyler Reagan

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Aug 04, 2022

Lithia Toyota of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

June 02, 2022

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Employee Rating

Great to work with. I would recommend Joe to anyone for any of there services work. More

by MIKROGE
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kyttle

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Jun 02, 2022

Lithia Toyota of Medford responded

Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your kind feedback for Joe and our team! Troy Kloke, General Sales Manager

May 05, 2022

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Employee Rating

Not pleased with the way business is run. Bought a car with power train issues. When I brought it to the service center, they said there was nothing wrong. They also used a quarter of a tank More

by HR_CAHILL
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian Berg, Bryce Beatty, Joshua St. Germaine, Kareem Duncan, Troy Kloke, Kerry Phillips, Armando Ledesma Jr., Jayna Lack, Steven Kahae

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May 09, 2022

Lithia Toyota of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Troy Kloke, General Sales Manager

May 11, 2022

HR_CAHILL responded

It started once we got the car home. It started slipping gears, felt like stuttering. Then the shocks started making noise. We brought it back up and were told there was nothing that could be done. Tried getting into a different car, which was a joke. We took it to the service dept, they found nothing, so they said. It took some arm twisting just to get the diagnostic screening covered. When I took it for the service apt, 9 am on April 15th. We drove up from California, where we live, and were told they couldnt get the car in that day and that we would have to leave it. We waited all weekend and didnt hear back about the car until late the following Monday. We were told they found nothing. I go to pick it up on Tuesday to find they didnt find anything and had used a quarter or a tank of gas, to supposedly drive 10 miles. They would replace the gas used. I drove home and found that the issues i had exoerience suddenly went away. No more slipping and no noise from the shocks. The issues started back up today. I feel like this company hasnt been honest about the csr and hasnt upheld all the good reviews people send in.

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