Extraordinary People! Extraordinary Dealership! - Martha Sullivan
Bob Wilfand helped me through the process of buying my first SUV - a RAV 4. Bob was patient, he was clear, he made absolutely sure that I understood every aspect of the car and the buying process. In addition, not only Bob, but everyone I met, from the dealership owner to the receptionist, was friendly, calm and, most important, genuine. They made the buying process easy and gave me a terrific vehicle for a terrific price. I couldn't be happier. Thank you, Bob and all your colleagues at Toyota of Braintree. Martha Sullivan
Service above and beyond expectations. - lorac-carol793
I have had 3 Toyota Avalon's and when possible have always had them serviced at Falmouth Toyota. I have never been disappointed with their work or consideration of the customer. Recently I had made an appointment in advance to have work done while I waited at the dealership. The work was to take 2-3 hours. Unfortunately after about an hour the service man came out and said they did not have a part to finish the job and this was their problem. As I travel a bit to get to the dealership they did not want me to have to come back the next day. They provided me with a loaner and promised me they would call when the car was ready. I received a call the next day and rather than have me drive back to the dealership they brought the car to my home. Granted the service man lived fairly close but the extra effort on their part I felt was above and beyond. I have had experience with various dealerships in MA and other states and have found Falmouth Toyota to be most of all honest and a dealership to be trusted.
Great experience and help - Chefcolby
We used the Internet to connect. Mr. Joe Ferreira is a knowledgable, sincere, helpful sales associate. He answered my many questions and provided a smooth sales experience. We were always greeted warmly when we came to the showroom. Thank you all.
Outstanding & Exemplary Service - Gaildances22
Especially, over the past several months I have had various issues (recalls, etc) with my 2008 Rav4 (my 3rd Toyota). Kamel has been the best providing outstanding and exemplary service. He returns phone calls quickly, provides solid info to make decisions and just takes care of his customers to make the whole process easier. I always bring my car here and to Kamel as the advisor who is just fantastic! I would highly recommend Kamel as a service advisor - he is easy to talk to about problems, is very knowledgeable, helpful, gets to good solutions for whatever the problem would be. A great experience!
Excellent hassle-free experience - Gregsteele72
I had a wonderful experience at the Acton Toyota Annex. First off, these guys are friendly and appear to truly care about their customers. Bob Gaudet was my salesman, and he was quite friendly and helpful. The finance manager was also very helpful. They took my info and said they would contact the banks and see what rates they could get. My credit is not perfect, and a few banks gave higher rates than others. They kept working to get the lowest rate. They did all this without trying to force me to agree to buy the car (like the Toyota dealership in Lancaster). In addition, these guys met me at the DMV in CT to register my vehicle. They had all the paperwork and made sure nothing went wrong.
Excellent service - happy buyer
Al Javid, and the team at Wellesley Toyota provide excellent service. It was my second time buying buying a new car there and highly recommend it.
Car Purchase - Ei42
Salesman, JR Roche was, as always, friendly, knowledgeable and patient in answering all questions . He worked to help us clarify what would suit our needs the most. Very happy with experience
My husband and I highly recommend Shane Barbato! - AmyO23
My husband and I recently purchased a new vehicle from another dealer (Different from Toyota) and we had several issues and returned the vehicle. We test drove 8 different SUV's and met with 8 different sales managers. We actually never met Shane in person, but I have to say we are both highly impressed with his knowledge about the Toyota Highlander as well as his customer service. We live about 45 minutes away and made purchasing the vehicle extremely easy and saved us a ton of time! Shane we cannot thank you enough for your wonderful hospitality!
Satisfied Again - hgmarks
This is the 5th vehicle I have purchased at Jaffarian,so as you can see,I am a extremely happy customer. The salesman,Chris Grandmaison was extremely knowledgeable,courteous and professional.He listened to what I wanted and did what he had to to make it happen. He even drove down to Plaistow town Hall and met me so we could transfer my plates and get my 2016 Corolla on the road. WHAT CUSTOMER SERVICE!!!!!!!!!!
Jared in the business office was also very helpful,suggesting things such as a lojack,and automatic car starter,which I added. Neither he nor Chris were pushy and got done what I asked for. It's because of employees like them that I keep going back to Jaffarian for my vehicles..
would buy there again - toyota
We walked in to just browse as our other vehicle was being serviced and the next day went in to purchase. Sales rep Ryan MacLean was excellent. Very knowledgeable about the different vehicles that we test drove. Also listened to what we were looking for and very little pressure. Jeff Paquette was also very helpful getting us into the vehicle that we wanted for a price we were comfortable with and could afford. This is the first time in a long time that I have walked away after signing the paperwork feeling really confident and excited.
Great service experience - Rating Woburn
I've been with Woburn Toyota for a very long time and mostly John Russo was my service advisor through 2 Toyota cars I owned.
He has always been and is very polite, attentive and provides great detail on all questions and problems.
A great experience all throughout the years and my most recent visit this week was no exception.
First Class Peaple to Work With - MAC
I purchased my second truck, a 2016 Tacoma, from Herb Chambers in Auburn. Sales Consultant Anthony Murgo and Sales Manager Michael Demers were exceptional in finding my vehicle and getting it ready for me. They made the process easy and hassle free. When I need my third vehicle I will be coming back and that speaks for its self. I also have had exceptional experiences with the Service Dept. and would like to thank Service Manager Lauriann Tambone. She makes sure you are informed, things get done and done in a timely manner. It is because of these good people I will continue to purchase vehicles from you and have my service done by you. Job well done.
Awesome sales person - Atpurell
We drove from New York to purchase a used Toyota that meet our specifications. When we walked in the door we were introduced to Ricky who was gong to be our sales person. I have to say he was the most polite personable sales person I have ever dealt with. His professionalism and his courteous and respectful way made our buying experience a very enjoyable experience.
Great for young buyer - Sarah
I came in nervous with a limited budget and very little knowledge of the car-buying process. I was lucky enough to have the assistance of Rob, who was new at the dealership, but was very patient and easygoing in helping me pick out a used Corolla in my price range. Even though he'd only been there (I believe he said) a couple weeks, he had a good understanding of the vehicles and didn't try to pressure me into anything I didn't want. He was really good about making sure what I worried were "dumb" questions were answered simply and thoroughly. Some of the more veteran salesmen checked in with him throughout the process in case he needed anything but weren't overbearing and gave him space do his own thing, which I really respected and appreciated. It was a very professionally run operation overall. There was a bit of a wait for some of the paperwork (to be completely expected, since I went in on a Saturday) but Rob was great to converse with while waiting. He was very communicative and easy to reach also throughout the weekend as I finalized the registration and insurance process. He even reached out a little while after I got home with my car to ask how the ride home was! Rob was totally awesome and I'd 100 percent recommend him to anyone, but especially if you're young and new to the car purchasing process, since he's really easy to relate to and incredibly patient, and makes the process a whole lot less nerve-wracking!
Great Car Buying Experience with JC Bernabel - J & T
JC really impressed us with his enthusiasm, great work ethic, knowledge and patience. He treated us with the utmost respect and never made us feel like we were wasting his time. He provided answers to all of our questions, and painlessly led us through the car buying process. His genuine concern for our total satisfaction was refreshing and very much appreciated. If he said he would do something, or take care of something, he did it . JC even came in on his day off to finish the buying process as it got too late the day before. That is dedication. If you are buying a car, make sure to ask for JC!
Great Service - lest2004
Top notch service department. Rick was very helpful and I was always kept in the loop about what was happening with time and cost (transmission replacement). They dealt with Toyota regarding warranty which meant I did not have that hassle. Free shuttle was great. Would definitely recommend. Would also buy my next vehicle here.
Help from Matthew Pierre - Amberhenry1
I worked with Matthew Pierre while trying to find the perfect car for graduation. He knew everything about every car. I ended up with a beautiful Rav 4 which I am OBSESSED with! He really helped me, he walked me through each and every detail of the car and he was super patient. Thank you again Matthew!!
Great Dealer - Did thier best to get the me the best! - sivaut
I went to Bernardi looking for the best deal. Arab Al Awadi was great in showing me the new car. He understood that I did a bit of research on the car. So he explained things that are necessary and did not repeat things I already knew. He was so good in closing the deal with me.
The finance department (Hoss & Kevin) went out of thier way to make sure I get the best deal for my loan. They kept me informed all the time. Head of finance was a very nice person.
When I closed the paper work and down payment, it was the day before the thanks giving. They were closing early. So I told Arab Al Awadi that I am ok to take my car delivery the day after thanks giving. But he did not relent. He did all he can and called before thier early closure to tell me my car was ready. Wow!
And I was also pleasently surprised by thier "extra 1 year" maintenance - making it a total of 3 year. Which is something I did not find at other new england toyota dealers.
Overall, I have been more than pleased with Bernardi. They did thier best to get me the right deal and finance.
What a great place to shop - Matt
I was looking at buying a convertible. Had been to a few dealerships and was rather annoyed by the time I strolled into their lot. i walked onto the lot just to look at a few cars and had no intention of buying. Ben my salesman was awesome. Grabbed keys to cars and let me look at what ever I wanted. I ended up finding one that hadn't gone through service or recon yet. They still got the keys and let me take it for a spin.
The sales negotiation was simple. John the sales manager came right over and in about 5 minutes we had agreed on a price. No hours worth of back and forth. Just a simple negotiation.
Filled out paperwork and left a deposit so they could get everything in order. The next morning I get a call from Dave in finance. He has my loan approved and quotes me a rate. It's lower than I expect given this being a second car and my credit taking a hit with my divorce. That afternoon when I walked in to finish the paperwork, Dave met me and told me he had great news. The rate he quoted me earlier well it wasn't good enough so he made a few calls and got me an amazing rate. He managed to get me a lower rate than I have on my new truck.
The whole process was a breeze. Everyone here truely made you feel that your business was appreciated. I will only make the one criticism that while my salesman was great when I was buying the car, once the paperwork was all set he seemed to not care. I can't drop a rating on a review for one thing when there were so many great people here. I may just need a new salesman next time.
Easy experiance getting a lease - chpike
Leased a 2016 Corolla after buying a Rav4 4 years ago. Jim Stranahan was very helpful and courteous. Look forward to the 2 year service contract that comes with the lease.
AWESOME! - New Camry Owner
Sales rep Michael Prach went above and beyond to explain in detail the Toyota Camry Se that I was interested in. I had many questions. Mike knew all the answers--they were given to me
with patience in a pleasant manner. Mike provided a cheerful attitude and is a great source of Toyota knowledge. I had a very positive experience and am very pleased with my purchase. Thank you Mike and Jorge. A Great Team!
Awesome experience - bfletch
I gave an awesome rating to my experience at Orleans Toyota because the service was just that. I made phone contact initially with Ken Robinson and he went to work to find me the truck that I wanted. He called back to tell me he had the truck that I wanted and the next day I met him and we transacted the deal, I was done, and enjoying my new truck one hour later.
I thank Ken for his honest salesmanship and his follow up after my purchase. Kudos to Irene for making a mountain of paperwork seem like a mole hill.
Good experience overall - BrianT823
Received an e-quote for a new RAV4 as well as trade in value for existing vehicle via email. When I arrived at the dealership, the trade in value was below my expectations and we weren't able to strike a deal. A few days later I received a call from Kat Barkley in business development who was looking to understand why the original deal fell through. Kat was a pleasure to work with and went out of her way to get me a better deal on the car and bump up my trade in. Ended up closing the deal a few days later. Aiman helped coordinate the vehicle delivery and dedicated the better of Saturday afternoon walking us through all of the features. JJ in finance was very personable and did not pressure us into buying extended warranties. Overall a very positive experience.
good experience . - mike1525
good experience. sales men pleasant to deal with..got a good deal on a kia sorento. can test drive as long as you as like.answer any questions.would recommend.
Great cars Great experience - Brian S
I just bought a new 2016 Tacoma and Michael and Matt atbSullivan Brothers made the experience really easy. I have had great luck with cars I buy from Sullivan Brothers Toyota and really like the new Tacoma.
Excellent, low pressure experience - Jennifer Bubriski
Perfect dealership for me. Chose them for my new Prius because of the tone of their emails. Seriously. I reached out to a number of local Toyota dealerships for a quote. While three others responded back with very salesly emails that urged me to come in for a test drive right NOW, Bill Dorfman's email was only chock full of information on their price for a Prius, incentives and discounts, and then full transparency for all taxes and fees. The in-person experience (this time with Jeff Pence) was just as low pressure -- just a knowledgeable person showing me the car and answering my questions. Minimal negotiation back-and-forth (no stupid "well, I have to check with my sales manager" stunts). Car pickup was also super easy.
Koren is the man - Jbilideau725
Koren really listened to my needs and asked me lots of questions to truely understand me, as a customer. I couldn't be happier with the options that koren suggested and the ease of the entire process.... If your in the market for a new car definitely go see Koren before you make your final choice. I will certainly recommend not only koren but the entire dealership... Thank you so much!
Honest, straightforward and excellent follow through - Abe Araji
Thank you Haddad Toyota. Khalil the Sales Manager and his team did a fantastic job in choosing the right Toyota Rav4 and got us to a payment that we could afford. I've been around cars for a long time and the guys at Haddad were professional and direct in answering any questions I had. Thanks Again great car purchase.
A very happy customer.
Harr Toyota is a very unprofessional team. - Alex
I paid in full for my purchase on May 25th, 2016 but was able to pick up my car only on July 22nd! Almost 2 months later!
All that time they promised every week that my car would be ready the following week. They made me register my car with Harr Toyota, and for that I had to pay additional almost $700.
When I called them to ask about the status of my car they didn’t answer my questions, they just promised to call in 1 hour or so, but they didn’t. Sometimes they just transferred my call to somebody, where I was automatically transferred to leave a voice message.
Even when I called to the general sales manager and explained that situation, he did nothing, he just also transferred my call to the voice message machine.
Terrible customer service.
In the end, they installed a remote control starter as a complementary.
I will never ever shop again at Harr Toyota.
If you’re thinking to buy a car from them, think it twice. I strongly do not recommend this company.
Amazing Experience - Chaffee0179
Smoothest and fastest car buying experience I've ever had! The staff went out of there way to make my families experience so great! I highly recommend Lia Toyota if you want the best car buying experience ever!
Toyota of Braintree
Sales and Leasing Consultant
Internet Sales Representative
Bristol Toyota Scion