oil change - racerX
From the time the appointment was made, all the way to the end of the service, I felt as if I was a priority. Fast and friendly service, and 100% professional
Top Reviewed Service Specialists At This Dealership
Cadillac Service Advisor
Chevrolet Service Advisor
Best experience - DOLLARTANESSA
I dropped my car off in the morning and it was done by that evening. I would recommend this service center to my friends and family.
Service! - Shudson
Came in for an oil change and tire rotation. It was lunch time so they were cycling tech's for their lunch hour. I asked them to look at my breaks while it was up on the rack and call me with a verdict and price. Got a call in less than 15 minutes from Jerry the service writer. The price was fair. They had my tires rotated, oil changed and new breaks on in about 3 hours. Can't complain about that at all considering I had no appointment when I showed up.
Purchase - JESSENAR
I’ve purchased four vehicles at this dealership in the past so I’m familiar with this dealer. I took my Cadillac in for service and while I was waiting, I asked Colton about the Impala. We went to look and I saw the Infiniti.
Wonderful - Fisheral
This service center does not nickel and dime you each time you come in. They tend to requested issue and make you aware of any potential problems.
Assistant Service Manager
Sales and Service are good - Robert Daniels
We have bought several vehicles here. I am a shopper but I always wind up back here for sales,service and even the body shop.
Returning customer - happywife
Husband went for truck service and came back with a newer, fancier, more comfortable truck with a better backup camera. Love the technology updates in new truck. Very happy with our buying experience.
Routine Service - Roger
The dealership personnel were very courteous and go our vehicle in and out quickly on schedule. We couldn't ask for better service. Great job.
Quick service, friendly and honest - susieq125
I had dropped 10.00 in the floorboard and didn't realize it and they found the money and put it in the console. they could have kept it and I would have never known.
Emergency...Quick, courteous resolution - Traveler
We were having a family reunion along with celebrating Christmas and Thanksgiving over the Thanksgiving holidays. All of this takes place in Searcy. We are from a different state 9 hours away. Our check engine light came on Thanksgiving Day and we took our car by Orr Friday to take a look. They were booked, but took a look and told us we would not make it home. Needing to leave early Saturday so could be back home for work, they located the parts needed and worked us in. Everything was under warranty and within two hours they had us ready to go. Top notch service from the time we drove on the dealership lot until we left. Great experience with great people!!! The best!!! I cannot say “thank you” enough to this incredible staff!
great service - Ron1948
We took our Suburban into Superior to have some service work done. They were quick to figure out what all we needed to have done. They had our vehicle ready the very next day and we were very pleased with the work, the quick turnaround and the employees were all very friendly. We would recommend Superior Chevrolet in Conway to anyone that needed to have their vehicle checked out. Thanks again Superior for your great service.
Service - BG
I scheduled my service through the MyChevrolet app. The appointment was quickly confirmed and my service was completed very timely with zero hassle. I also received a complimentary vacuum with the service of my auto.
Forgotten Promises - Disappointed customer at Bale
The Service Department at Bale Chevrolet is the worst I’ve experienced. No one should have to wait 15 days for a vehicle repair. This company is only interested in the sale not the customer after. This is poorly supervised company that lacks leadership.
Not Trustworthy! - Joe321
Brought car in for a recall. They fixed that issue and damaged something else in the process. I kept getting the run around on what day to come back to get the new issue fixed. During this time waiting, I was sent a customer satisfaction survey. So I filled it out of course, I was truthful and not happy with the damaged car. I finally took the day off from work and dropped my car off for the appintment they gave me. I called later that day to get the status on my repair and they said they would not fix it because of the survey I filled out! So why do you fill out a survey if you can't handle the truth about your business!
Someone's new customer!
Labor pricing scam - Susan R Gaither
I went to their service department for an oil change and for them to change my headlight bulb. The service wasn't bad but I was charged $70 for them to change the headlight bulb. They didn't even come tell me before they did it that was what they would charge. I just got blind-sided. They have lost my business. They said it was difficult for them to change the bulb on their own brand of vehicle. What a rip!!!!
To Money Hungery and don't care about their customer - Unsatisfied costumer
Let me start by saying the extended warranty they offer and I paid an extra $1500 for is a joke.. It never covers any thing and the service center will make sure of this from what I have experienced.. The people who work in their service center doesn't have enough respect to call you to inform of what they are going to do to you car and that isn't going to be covered before they do the work.. Even after you make it very clean that you want them to call you before they do anything that will cost you money.. They even give your their word that they will call but guess what the only call you get is to inform you that your car is done and that you now owe them money because this amazing warranty that you bought wont cover the cost.. The warranty is suppost to be bumper to bumper 75000miles if anything breaks they fix it you'll never pay more them a 100$ out of pocket and that is only suppost to be if you use a company that is outside of their an approved machanic list.. Even the dealerships sells ppl is like a bunch of buzzards that hover over you and pressurer the xxxx out of you.. Filling your head with a bunch of deals that is not at all what they act like they are.. I wish I would of never bought anything from this car lot and I will never take my car back to them again! Not even for any of my services I would rather pay out of pocket then give them another dollar of my money...
Nightmare - whcatty
My new (778 miles) Traverse was delivered to Russell Chevrolet December 15 for repair of collision damage. Nothing was apparently done for 3 weeks and now over 2 months later it is still not repaired and apparently nothing is happening while they wait for a $25.00 part for a 2017 vehicle which is "on backorder". The estimate originally had incorrect GM part numbers which may have been eventually corrected. I do not know what efforts have been made to obtain this part or a functional equivalent and never got any information until I started complaining to my insurance carrier and General Motors. And yet all I have been told is the part is "on backorder" and they don't know when it will be received, if ever. I have asked when it was placed on backorder and what efforts have been made to locate the part and the answer I received was "I don't know". I have never had a problem with Russell Chevrolet in the 30 years I have done business with them, but this is just a nightmare with no apparent end. Some of the blame lies with Safeco but plenty with Russell Chevrolet.
100% Trustworthy - pat.fultz.18
I've been taking my 1994 Honda Prelude (my baby) to Honda Pro for several years now. They use only Honda parts and the quality of work is superb. They never try to push more service on you like some tend to do, they just put comments on your receipt letting you know any recommended work that might need to be addressed at some point.
Always friendly and helpful!
Orr Chevrolet Cadillac