Great experience from purchase to service! - Momwithlincoln
Galpin treats you with respect and you feel like you are important. Great communication and your car is ready when they tell you it is.
Great experiance from start to finish - Jquinonez
Neri, what a great person, was very helpful , Friendly very knowledgeable also was welling to work with me to get the best price they can offer.
VIP Treatment - Loves Fords
I bought my Escape over a year ago and every time I bring the car in for an oil change they treat me like a VIP. It is easy to come in using the Quick Lane and Megan took care of me right away last week. She even remembered me from my last visit. It took very little time and I was back on the road. I didn't mind waiting because I enjoy looking at the cars in the showroom while my car is being serviced.
Top Reviewed Specialists At This Dealership
Direct Sales Manager
Easiest, fastest and most enjoyable car experience ever! - Tim is awesome!!
Tim took as much time as I wanted during my test drive. He did not pressure me. At time of decision to lease, it was the easiest and most efficient transaction ever. Tim even brought documents to my home. I love my new Lincoln continental. I named him "Matt ". Please take care of Tim, as he has taken very good care of me. I will continue to tell my story and look forward to my first free car wash and coming back in to Tuttle click Lincoln.
South Bay Ford Review - 'Mustangs Today'
“Five Stars” says it all! From the first time I visited South Bay Ford to the day I drove off in a new 2017 Mustang, my experiences at this dealership have been fantastic. Looking at the inventory online and then visiting the dealership to actually see the cars, allowed me to compare the different trim levels and to meet the very nice and knowledgeable staff who work there. Mr. Patrick Purcell, a Fleet Manager, was the one who assisted and guided me with the search for my Mustang. He is simply the best when it comes to making sure that the customer finds the right car with the proper equipment. Naturally, South Bay's inventory and sales prices fit nicely into my car search, so I was able to choose a car directly from the lot. After a test drive, it was 'Game Over' - I was Sold! The car was everything my old Mustang was, but only newer & better. The 2017 is not my first Mustang and, for sure, it will not be my last... I can say this because, I got a great lease on a great car (and you should too!). The people at a dealership really do make a difference, and I trust that you will find South Bay Ford to be one satisfying experience.
Fleet Department - Fusion Lady 68
If you are a business looking to purchase vehicles, Jeremy and Chris are great at taking care of them and you. You can call and they will set up appointments or just squeeze you in as you need a quick oil change. They are honest with the time it takes and keep you updated as you wait. You can wait in their lounge and relax or they have some areas for you to do work and multitask. The mechanics are efficient and provide service in a timely manner.
Assistant Sales Manager
Outstanding Service - - Cooley's Redhead
I have been going to Alvarez Motors for years beginning when my husband was alive. I had driven Chevy all my life until I sat in the Jaguar X-Type and I have been a fan ever since. Not only is the product itself fantastic, but the follow up maintenance and care Alvarez provides it outstanding. Any time I have visited Alvarez, I am treated like their most valued customer and the service and care they give to my car it the very best. I bought my car new in 2005 and to this day it still looks brand new and runs like a top. My husband always loved the Lincolns. My sister is now a Lincoln owner and could not be happier -- both with the product and service. Thank you Ivan and all the crew at Alvarez for continuing service. You truly are the best. Barbara Cooley
Great Sales Experience - happyfordowner
My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me.
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
By far the Best Dealership to buy from!!!! - Betsey
I had the best car buying experience ever. They treat you like part of the family. Barry was great to work with. I bought a MKX that is beautiful, I LOVE IT!!! They spent time with me before I left the lot, showing me all the bells & whistles and I will go back for even more training. There is more than my brain can learn at one time. Their classes every month are a great idea. I would buy from them again definitely. And I will recommend them to everyone. Thanks again for a great buying experience.
Excellent Service - cjen86
They were not pushy and yet we were in and out quickly. I went in to purchase a used car and left with a new car that cost me less than I budgeted myself. I highly recommend Jose and Chuck.
Super Service - Sven Rosenbeiger
Super Service although our situation was special. We just moved in the country and we had a great support to make it happen to lease a FORD.
Great, quick service!! - Greg Rhines
I have always been treated well, and with respect by the Service Department. Plus they knock out the jobs quickly. John is frickin' great! Period.
Good Experience - Chynatown
Our sales rep, Ibrahim, was very patient and helpful throughout the transaction. As were the finance manager and rest of the staff. No “bait n switch” like I’ve had at other dealerships. Very honest and straight forward transaction.
Efficient - JJFam
I'm on my 5th ford SUV. Greg is my favorite rep. He is very empathetic and professional. Jack is a good guy too. I've never been disappointed with Vista Woodland Hills service center. Thank you
2017 Ford Escape Purchase - Palos Verdes Car Buyer
My experience with Caruso Ford staff members Manny Lopez and Susan Henderson was excellent in my purchase of a new 2017 Ford Escape Titanium with 2.0L engine and 301A Equipment option. Manny and Susan handle the internet sales and also the Costco membership car purchase service. Over a two month period of time, they answered all my questions patiently and quickly. The went the extra mile to find the exact car I was looking for. It was the best car buying experience that I ever have had. They were excellent, and I highly recommend working with them and Caruso Ford in the future.
New Explorer from Sal - TALLguy
Sal did a great job. Got just what I needed. Dealership was clean, quick and had lots of help on hand. Five stars all around.
Everybody from Sales to Financing are experts. - Dron Singh
I found this van I was looking online and called the dealership for test drive,,,I met Marci who showed me the van all around nd took me for a road test,,,loved it..Then Don, John and Kevin from Sales helped me every way they could to properly suit my payments nd trade-in values,,also with extended warranty nd free oil changes,,,then comes Financing,,,Mr Tony took no time helping me get over with all the paperwork necessary faster then I could imagine,,,I have bought several vehicles elsewhere but nothing compared to this dealership,,,they are the best of the bestesss out there..will recommend this Dealership to everybody who needs to purchase from their Used nd New inventory .
Sunland Ford Experience - Eric760
Had a fantastic experience at Sunland Ford. Andrew and his sales manager did a fantastic job putting the deal together. It was so good I turned around form heading to another dealer to drive back home and purchase my car there.
big disappointment - malibu
after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing
Michael beaty wonderful person - lizbeth y navarrete
I was in a desperate situation i thought everything was lost, mike the financial director changed my life in a few minutes i invite everyone to come to ford and get the best deals. Thank you mike.
Overall experience - Doctor p
Great experience. Everyone was friendly, relatable and trustworthy. Giorgio worked hard for me and got me into the car at a great price. Couldn’t be more happy.
Love Love our ford explore - Lucero97
Everyone was really friendly and helpful. Juan ceja the one who helped us was patient and was an excellent person he explained everything to us and answered all of our questions. Thank you guys for your help! Thank you Juan for helping us choose the right car!!
Above expectations! - Samiam805330
I met with Mike Barnes, and I honestly can say that he made my car buying experience fantastic!! Right away my questions were addressed In finding the very best answers that were ideal to my requests and needs. I am VERY PLEASED with his service. I found it to Be a exceptionally positive experience. The courtesy he had shown to me when my phone was not on me and I needed to send a text...(truly one of a kind).Thanks, Mike!
Nilton, I am also very pleased with as well! Thanks for taking the time to talk with me and show me kindness when it was only possible for me to come in during the late eve. There wasnt any Back and forth or moment I second guessed during sign time. Thank you!
To the ones I didnt get to meet but will definitely praise...,the detail crew and shop help that took that shine and kicked it up a lot! You guys stayed late and one guy came in when he was off-amazing job. Please know your attention to detail was spot on! Thank you all!
I am grateful to have had the opportunity of meeting such wonderful new friends at Perry Ford.
Fraudulent CPO Rating - Mag06Num
Stay away! Even if they have what you are looking for at a competitive price it's not worth the hassle of dealing with these nitwits. Absolutely zero customer service skills. GM actually told me "I don't know what to tell you if you honestly believe ALL of our CPO (Certified Per-Owned vehicles pass Ford's 172 point inspection". Really?? Isn't that what I'm paying for? Total crooks!! ENTER AT YOUR OWN RISK!!
total ripoff pricing - dcabajia
Went in last weekend to have a Ford Escape key programmed. Was told, and I quote, 'it will either cost zero or about $45 depending on if I can use the machine. If I can use the machine it won't cost anything'. I didn't have time to do it that day because there was a wait so I went back today. This time when I hand the SAME service adviser (Charlie Garcia) my key and ask to have it done he give me an estimate of $130. I complained and he said he would 'try and do something on the price for me'. I let them do the work because I had wasted enough time already trying to get this done. When he the work was done about an hour later he said he knocked the price down to $110. Thanks a lot, for only ripping me off for $65 instead of the $85 you had planned to. ($130 - $45). I will never go here again and would recommend you have the same aversion to the place.
Owner of Salinas Collision Repair - jduke247
The owner(s) of this dealership owns Salinas Collision Repair down the street in the Salinas Auto Center.
My car was towed to SCR because I had no options. Salinas Collision Repair went from giving me a $4000 estimate to $6800 in total. Then when I returned to shop with my A/C broken, they refused to repair it until they received money from my insurance to pay additional cost. The A/C unit is located behind the damaged fender they were suppose to repair. They are holding my vehicle hostage (bumper and parts removed) So I cannot even get it back. This is negligence. They do not answer emails and calls go to voice mails. They are closed on weekend, and refused to help me on my last attempt (Friday afternoon) My car has been there since Tuesday am. This should be illegal.
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........
Soooooo Disappointed - Taft Customer
Bout a 1 year old Lincoln from them. The salesman we had talked to on the phone (we live 2 hours away) was not there when we got there, we had an appointment, they had to call him to come in. The car was not ready, he showed us nothing about the car. They even still had the previous owners phone numbers set in the car and his radio stations. All they wanted to do and pushed until we were getting frustrated was the additional warranty. Forget the warranty, show us how to use our "new" car. I will NEVER buy from them again!!
Worst service ever - Kris East
When I bought the car, the salesman said they would take off an additional $1000 for paying cash.
after signing all the paperwork and writing the check for the whole amount, the finance guy said, no...we don't do that. Then they apologized because the salesman was in training and got his facts mixedup. That should have been my red flag!!! Then there was rodent damage to the wiring which I couldn't prove was done on their property. Then the engine transmission/brakes computer crapped out and left me stranded in a parking garage at Kaiser blocking traffic. It took them 3 weeks to do all the repairs and had to call 5 times just to get one call returned. Then when time for scheduled maintenance, couldn't get anyone to call me back or to answer my on-line request for an appt. Don't ever try to take your car here to be serviced. I went to Livermore...totally better service.