Excellent Customer Service - Virgil Nolde
Thank you for your excellent customer service regarding the 2017 Taurus vehicle in which I purchased. Your dealership is truly a friendly place and I was treated with professional respect by Mr. Gilligan , Mr. O'Connor , and Ms. Guerra .
SUPERIOR EXPERIENCE WITH AVO AND HIS TEAM - KEVIN and DEBBIE
Purchased a Lincoln MKZ. MR. Krikorian set up a test drive for us in advance. He was extremely knowledgeable and addressed and adjusted for our likes and dislikes as we navigated through the buying process. While realizing that buying a car is a pain for many...in our case Avo was a pure pleasure to deal with.
We appreciated his positive attitude and professionalism throughout our entire experience.
We highly recommend Galpin and will be proud to send all of our acquaintances their way!
Again, thank YOU-Avo......we look forward to our next purchase with you!
All the best- to the best,
Kevin and Debbie
Great all around service! - Francie411
Amazing place! Couldn’t have been happier!
We moved so we won’t be back but have recommended to anyone we met- thank you for everything!
Best Car Buying Experience out of all Dealerships - Seth123
Best car buying experience I’ve ever had. Got a great price working with Mat Powell and didn’t feel like I was pressured into anything I didn’t want. Decided to cancel warranty the day after purchasing the vehicle and Hector handled it without any issues at all. Hector was very professional and made the process easy. Shoutout to Ashley too for her professionalism on the phone and willingness to provide all information needed to cancel warranty and made it a point to put the customer first . I will defiantly being going back for my next vehicle .
Top Reviewed Specialists At This Dealership
Assistant Sales Manager
South Bay Ford Review - 'Mustangs Today'
“Five Stars” says it all! From the first time I visited South Bay Ford to the day I drove off in a new 2017 Mustang, my experiences at this dealership have been fantastic. Looking at the inventory online and then visiting the dealership to actually see the cars, allowed me to compare the different trim levels and to meet the very nice and knowledgeable staff who work there. Mr. Patrick Purcell, a Fleet Manager, was the one who assisted and guided me with the search for my Mustang. He is simply the best when it comes to making sure that the customer finds the right car with the proper equipment. Naturally, South Bay's inventory and sales prices fit nicely into my car search, so I was able to choose a car directly from the lot. After a test drive, it was 'Game Over' - I was Sold! The car was everything my old Mustang was, but only newer & better. The 2017 is not my first Mustang and, for sure, it will not be my last... I can say this because, I got a great lease on a great car (and you should too!). The people at a dealership really do make a difference, and I trust that you will find South Bay Ford to be one satisfying experience.
Service - RK
I have been taking my Jaguar XJ8 to Alvarez Jaguar dealership for service for the past 8 years and the service they have been providing to my car was Excellent...
Needless to say that Ivan Carillo, the service advisor treats me like a family member.. He is the best!!
Great Sales Experience - happyfordowner
My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me.
Professional, friendly and fast - BTLCRUZR
The transmission in my tuck went bad and the guys at perry took care of me. They got it diagnosed quickly, parts ordered as soon as possible and had me back up and running before I knew it.
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Overall great car buying experience! - Melissa
I was interested in the MKZ hybrid but had never been in one. I decided to stop by one night after work and take a look and test drive one. When I arrived on the lot I wasn't rushed by a sales person. Everyone said hello and asked if I needed assistance but didn't hassle me. I was able to look around on my own until I was ready to speak with someone. Laila answered all of my questions before, during and after my test drive. It started to rain so she took me inside and offered fresh baked cookies and hot chocolate.
She introduced me to John who valued my trade in while I was still talking with Laila. By the time I finished talking with Laila, he had all the figures put together for me with several different options based on what I wanted.
My monthly payment was my main concern and that weekend was the Presidents day sale. They had some incredible offers for lease options that weekend and I would receive thousands in rebates. I decided to wait until the sale that weekend. They were able to e-mail all of the paperwork with a checklist of everything needed to get in and out of there that weekend.
That Friday when I went to pick up the car I really feel like I became a part of the family. I was greeted with more cookies while Laila got the keys and a few more things together for me before doing what she called a "delivery." She set up the Lincoln app on my phone then took me outside and set up my blue-tooth and made sure I knew all the features my car was capable of. I didn't even know it had a self parking feature, so she took me out on another test drive to teach me how to use it. Her pleasant, calm demeanor was perfect! She didn't freak me out while I was driving trying to learn how to make the car parallel park on a fairly busy street. When we returned to the dealership there was a hiccup with my e-title. Tony had taken care of speaking with my bank and Todd made sure that I as able to drive home in my new car that day. Laila then gave me a tour of the dealership and introduced me to everyone. My husband ate all of Trish's licorice, then the final stop was with Patrick. He breezed through all of the paperwork.
All in all this was the easiest and best car buying experience I've ever had. I feel like relationships were made and I can walk in with all the friendly faces and still feel like part of the family for anything I need. Not to mention the perks of dealing with this dealership...roadside assistance, free courtesy car dropped at my door for any services done, classes to explain technology, first oil change on them, car washes with service and more! I highly recommend this dealership to anyone!
service - Bob & Mary Ann
no pressure - worked with us to provide the vehicle we wanted. Some of the options were not available, I would have liked the sticker from the window to review but no problems,
Out of State buyer - Rhouse2018
Our salesman, Marvin Sexton, worked to ensure we had the deal we were looking for. We conducted all our business by phone. There were no surprises when we completed the deal. Everything was as promised even the great gently used vehicle. The purchase process was effortless.
Super Service - Sven Rosenbeiger
Super Service although our situation was special. We just moved in the country and we had a great support to make it happen to lease a FORD.
Maitenance and warranty work - Frankb
And timely the service advisor. Was prepared
For my appointment and had out very quickly
John is a very professional service advisor
And made my service appointment very easy
Team players on my side. - New truck buyer
They were all very pleasant to serve me and answer my questions. Also the facility was impressive. .. they have a good selection of trucks to choose from.
checkup - lillian1
at vistI am always pleased with the service at Vista.,also the friendliness of the staff, and especially the perk about washing my car and the comfortable waiting room.
Don't expect large discount from their market pricing - hjaime
They are very nice; however, don't expect a large discount from their market pricing. They don't use KBB pricing and are at least a couple of thousand over the high private party price. I drove 2 hours from out of town expecting to negotiate high KBB price, but they were only willing to drop their price $150, and claimed to be making only $50 on a car that was on their lot for 10 days. You would not be able to stay in business if you were only making $200 on each car.
Other than that, the car seemed to be in very good condition and the salesperson Thomas was helpful.
New MKC for my wife - JimMiller25
We had an amazing experience when buying our new MKC form Buck Ghafar & the rest of the team. Very friendly, professional & expedient! Five stars!! Would highly recommend!
Everybody from Sales to Financing are experts. - Dron Singh
I found this van I was looking online and called the dealership for test drive,,,I met Marci who showed me the van all around nd took me for a road test,,,loved it..Then Don, John and Kevin from Sales helped me every way they could to properly suit my payments nd trade-in values,,also with extended warranty nd free oil changes,,,then comes Financing,,,Mr Tony took no time helping me get over with all the paperwork necessary faster then I could imagine,,,I have bought several vehicles elsewhere but nothing compared to this dealership,,,they are the best of the bestesss out there..will recommend this Dealership to everybody who needs to purchase from their Used nd New inventory .
True lies - Atorres76
I called Palm Springs motora around 4:45 pm to ask at what time they close. I wanted to drop off my car for an early service for the next day. I was transferred to the service department where Jim answered and I asked Jim, at what times they closed. He told me 515pm. That did not sound right so I called again and asked for the receptionist, she told me 530. I think Jim does not want people coming in at 525. Jim we all have a job to do. So do yours!
Used car broke 2 days after purchase - Rg187
Bought a 2015 used Mazada and two days later check engine light came on. Car has been in repair shop two weeks waiting for part to come in. I feel scammed.
Ford Edge rocks!!! - Katester73
My brother bought from Price Ford and I wanted the same experience that he had. Scott Day was very helpful and patient. He explained the ins and outs of my 2018 Ford Edge. I have had it only a few days and I absolutely love it! Thanks, again!
Overall experience - Doctor p
Great experience. Everyone was friendly, relatable and trustworthy. Giorgio worked hard for me and got me into the car at a great price. Couldn’t be more happy.
Above expectations! - Samiam805330
I met with Mike Barnes, and I honestly can say that he made my car buying experience fantastic!! Right away my questions were addressed In finding the very best answers that were ideal to my requests and needs. I am VERY PLEASED with his service. I found it to Be a exceptionally positive experience. The courtesy he had shown to me when my phone was not on me and I needed to send a text...(truly one of a kind).Thanks, Mike!
Nilton, I am also very pleased with as well! Thanks for taking the time to talk with me and show me kindness when it was only possible for me to come in during the late eve. There wasnt any Back and forth or moment I second guessed during sign time. Thank you!
To the ones I didnt get to meet but will definitely praise...,the detail crew and shop help that took that shine and kicked it up a lot! You guys stayed late and one guy came in when he was off-amazing job. Please know your attention to detail was spot on! Thank you all!
I am grateful to have had the opportunity of meeting such wonderful new friends at Perry Ford.
9 weeks of zero communication - JJ
I went in December 13th to look at a car they had for sale. I got there and found out it was not able to be driven because it was traded in with non smog compliant aftermarket parts, it had to be returned to stock and they had already started work. They said I could only reserve the car by signing that day. But I couldnt test drive it, hmmmmmm? Car was very low mileage Hoblit Certified Pre Owned and nearly new so I went ahead with the purchase. I gave them the title to my trade in and they let me keep my trade in because the new car I purchased was not ready to take home. They made me sign a contract stating i would not drive my trade in over 300 miles. I had no problem with that because my new car was supposed to me ready in 1-2 weeks. Fast forward 2 weeks later and i had not heard a single word from the dealership? After that I exchanged several texts and calls with numerous sales reps and never got any clear answers other than my new car needed more "parts". Finally on the 30th of December i got a callback from the service dept manager. He said it would be another 2-4 days for additional parts to come in plus install time. I was happy to get an update after nearly three weeks of being in the dark. Meanwhile he tells me that the aftermarket stereo headunit must be removed because the previous owner wanted it back. I told him that was not part of the deal and that the sales rep actually used it as a selling feature, not to mention it was featured in the sales photos on their website and craigslist! I'm also trying to stay under my 300 mile contract for my trade in, which they did say not to worry about because they were taking longer than expected with my new car. Ok fine, but i was still nervous about going over 300 miles on just a verbal agreement with the service manager considering the inconsistencies I had dealt with already. So the 2-4 days plus install time turns into another 10 day waiting period with zero communication. Finally on January 10th i get a text saying my new car is ready to pickup! I go down after work and re sign all the expired contracts due to the long wait pay my cash down and they hand me a single set of keys??? They say oh sorry by the way we only have 1 key FOB for the car the previous owner still has the 2nd one but we will get it back for you! I also find out the aftermarket stereo headunit was removed from the dash and tossed in a box in the trunk. So I jump in my new car and head down to a business meeting in the bay area that evening. On the way down the car completely shuts down as im driving down the 580 at 65 mph!! I wrestled it through freeway traffic trying not to kill myself and finally landed on the shoulder of the freeway! Im an engineer and know my way around cars very well so i climbed out of the car on the 580 and popped the hood just to have a look for anything obvious before I called AAA. Low and behold the wonderful Hoblit mechanics had forgotten to fully re attach the upper engine block ground strap. Luckily the bolt had fallen into the plastic skid plate and i was able to retrieve it and re install the ground strap. Problem solved back on the road. I noticed the lack of power as I drove it, so that weekend I inspected and found out they used a homemade vacuum line between the wastegate actuator and turbo housing. This homemade line was missing the brass restriction pill that is necessary for the turbo to build boost and the car to run efficiently (they told me i had waited so long to pick up my car because they ordered OEM factory original parts?? Hmmmmmm?). The next weekend I go to have the stereo headunit they pulled out re-installed only to find out half of the wiring harness is missing, the remote is missing and the stereo headunit is not functioning correctly. Well its been 5 weeks since I finally picked up my new car and I still dont have that 2nd key FOB. I have called twice and got the run around both times, and two very strange stories that i wont post for the sake of the dealer. I was patient professional and courteous through this whole ordeal and I am not happy with the level of service I received from Hoblit. The communication between hoblit's various departments was non existent and I always had to call to find out what the status was, no one ever called me like they promised, I always had to call and track down answers, except for the one call I received on december 30th from the service manager.
I would like the 2nd key FOB you promised to me 5 weeks is not an acceptable amount of time to wait. I want my dealings with Hoblit to be over and in the past.
Leased a car - Fordguy
We knew what car we wanted and approx how much it would cost per month. When ended up paying a little more than expected as we accepted a warranty program. The inventory on our model was a bit thin and in the end, we drove away with a model with an option I wasn't planning on. Our salesperson was very attentive and walked us through the process. He was patient and explained each step. Everyone there seemed very low key and not pushy.
I Drove 120 Miles for The Best Car Buying Experience Ever! - Lisa Ann Kosmak
Even Though I Live in Sacramento, CA, I Took the Time to Shop Around and Found the Exact Model, Year and Features in Livermore. So I Took the Drive and I Am So Happy I did! My Salesman Jeff Frigard Was the Nicest, No Pressure Kinda Guy Who Really Made Me Feel Appreciated for taking the Long Drive to His Dealership. He Made the Car Buying Experience So Stress-Free and I Received a Strong Trade-in on My 2016 Ford Escape. I Know How Stressful Car Buying Can Be as I was A Luxury Car Salesperson for 3 Years and Felt My Customers Pain. Jeff Did Customer Service The Way I Did, and I Appreciated The Extra Effort. I Highly Recommend Wherever You May Live, Take the Drive to Livermore Ford Lincoln
and Ask for Jeff Frigard!
Bad customer service - Ranger
I had a recall on my vehicle that I was not supposed to drive according to a letter from Ford headquarters. I contacted the dealership and was given the run around and told it's just a letter and it's fine to drive.then said they'll contact me in a month or so when they have the parts. So I called Ford headquarters and talked to customer support and they said I should be given a rental vehicle so they three way called to antelope valley Ford and the customer service manager said yes I will get you a rental tomorrow because it's to late today. So days pass and no call back. So I call back to the dealership and they say they lost my paperwork so they couldn't call back. But when I was on the phone I was supposedly entered into the computer. But once again no rental car needed. So back to calling headquarters again a three way call and again the same thing it'll be tomorrow. Big surprise no call back. For days going back and forth. So finally they get my parts and and the customer service manager Jessica desjardins (who I had been in contact with since the beginning) says your parts are in when would you like your vehicle towed in because you're not supposed to drive it. I said really you didn't care weeks ago when I contacted you. So I ask for some kind of compensation and of course nothing. I guess it all comes out of my pocket.
Owner of Salinas Collision Repair - jduke247
The owner(s) of this dealership owns Salinas Collision Repair down the street in the Salinas Auto Center.
My car was towed to SCR because I had no options. Salinas Collision Repair went from giving me a $4000 estimate to $6800 in total. Then when I returned to shop with my A/C broken, they refused to repair it until they received money from my insurance to pay additional cost. The A/C unit is located behind the damaged fender they were suppose to repair. They are holding my vehicle hostage (bumper and parts removed) So I cannot even get it back. This is negligence. They do not answer emails and calls go to voice mails. They are closed on weekend, and refused to help me on my last attempt (Friday afternoon) My car has been there since Tuesday am. This should be illegal.
Terrible Service - Jj
My Ford broke down traveling from Sacramento to Los Angeles, and I got a motel and brought it to the dealership first thing in the morning. I have been here 4 hrs, and they haven't even brought it in to look at it. They just came out and told me they "may" be able to look at it after lunch...... the customer lounge has no coffee and the TV is apparently broken........