Excellent as always! - VINCENT1324
I was taken care of better than I thought a dealer service department would. I went for an oil change and had informed them of an on going check engine light that turned on and off occasionally. It ended up being the computer that covers the entire and transmissions overall performance. Everything was taken care of in a very good amount of time and I was given a Lincoln Continental like I own. Other service departments have loaned me smaller and older cars. I'm glad I was given the same caliber of vehicle that I purchased. Seta Alexanian is my Service Liason rep. For any managers who might read this review, she deserves a raise for going above and beyond in her job and courtesy while working. I will not get help from anyone else, she's amazing!
Eric Felder was awesome. - 3232323
I have gone to Galpin for years. Every time I ask for Eric Felder. I had the pleasure of having Eric Felder again for my mother in laws new lincoln. I cannot recommend this man enough! He’s amazing. He’s kind, patient, knowledgeable and hilarious. Never has a bad day and always has a smile on his face. His positive energy is so contagious. We all know buying a car can be tedious and draining. With Eric, I actually look forward to it. He understands my budget needs and makes sure I get them. He gets the job done for his clients. If there is a car I’m searching for, even if it’s not A Lincoln, its on his radar and he’s on alert. He’ll find it. He makes the car buying experience comfortable and actually quite enjoyable. If you go to Galpin, as for Eric Felder. The guy with amazing suits and may matchin bow ties.
Very professional - ct
Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my new Lincoln MKC and look forward to driving it each day.
Great Sales Experience - happyfordowner
My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me.
routine oil change - T Pal
Wonderful service. I had neglected to schedule the needed oil change so my car was long overdue for service. I was able to schedule my service for the day after I called. My service was completed quickly and any questions I had about my car regarding a few othe concerns were clearly and easly answered. I left feeling more confident in the way my car was running.
Professional, friendly and fast - BTLCRUZR
The transmission in my tuck went bad and the guys at perry took care of me. They got it diagnosed quickly, parts ordered as soon as possible and had me back up and running before I knew it.
Expeditious. - Jim Maczko
Everything was taken care of very quickly, granted I had to wait for my special order Black Label Continential, but that had nothing to do with Wit.
Excellent Sales Team - David
We love the 2018 Mustang we purchased last week on black Friday. We paid exactly what the newspaper ad promised. Jorge provide an excellent sales experience.
Outstanding - as I expected - OldTriMan
This is the 3rd car I have purchased from Cypress Coast Ford, starting with 2 cars back in 2013. I'd never owned a Ford before but was impressed with the car and technology. I purchased the maintenance agreement with those two cars and have had each car serviced regularly since 2013 so have experienced the service and parts department as well. I had no hesitation about going back for a new 2018 Ford a week or so ago and was not disappointed. They worked hard to find the only car in California with the exact items and color I wanted and made the financial arrangements work for both of us. I'm totally a customer!
Out of State buyer - Rhouse2018
Our salesman, Marvin Sexton, worked to ensure we had the deal we were looking for. We conducted all our business by phone. There were no surprises when we completed the deal. Everything was as promised even the great gently used vehicle. The purchase process was effortless.
It doen't get better! - Mustang
You can purchase an automobile anywhere, but the quality of the service is the most important aspect of the relationship with a car dealership. For 25 years I have dealt with Vista,, and they understand the importance of client service.
Best buying experience - Mthompson
This was by far the best buying experience ever! The sales staff was courteous and made the entire process seamless! Highly recommended! We came in with our kids which is usually a headache but they made it easy!
Great Value and Customer Experience - Johnc05
Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership!
Scheduled service - GOFuller
Came in to drop off the car for service the next day. Surprisingly our service adviser said that they would get right to the work and I could pick up the car in 90 minutes which we did. Services were completed in a quality manner.
Knowledgeable and Reliable - CPrepeat10
I can always depend on The Ford Store's Service Department to find the problem and fix it. Over the years I've taken my car there for a wide range of service repairs, big and small. If there's a replacement part needed that's not in stock, they can get it. The Service Advisors are friendly and professional.
Maintenance service - SA2016
CSR Paul quickly pulled up my service record for my 2016 Edge and listened to some of the concerns that I had. His estimation of time required to complete the job was spot on as I had another appointment. Great experience.
Satisfied - chuck789
Was very satisfied with my past visit as they all have been very good. Everyone is friendly and willing to help.Thank you all very much.
Friendly and Knowledgeable - Jeffrey65
This is our families 3rd vehicle from Sunland ford. The 2nd truck for myself from this dealership.
The sales staff is smart. They do not treat you, as you would expect from a typical car sales associate.
Ive gotten to know the Sales Manager, Finance people, and Service team. What I like the most, is that they treat everyone the same. No matter if its your 3rd car, or your 1st. I recommended family and friends ton this dealership without reservation.
Organized and responsive - Geno
Staff knowledgeable and friendly. Answered all questions and made for a smooth transition from previous leased vehicle to new one. Expect same for future Blacl Label services.
Just leased an amazing 2018 Ford Edge Sport - dudpete
Was very happy with my recent leasing experience at Price Ford in Turlock. The sales staff was courteous and knowledgeable and the whole leasing process went pretty easy and seamless. The only hiccup was that no one showed us how to operate our new vehicle expect adjusting the volume, which is on the opposite side than most foreign vehicles. Glad to be buying American again. I would highly recommend Price Ford. I am loving this new Ford Edge Sport, too!
Easies car buying experinence ever! - denlito
My sales rep, Aaron Weeks was amazing. He is so knowledgeable regarding the Ford products. His patience really helped with the process too. There was never any pressure from him. He helped me to narrow down my choices and presented valuable information to help make a decision on which car made the most sense for me. Aaron was very helpful too in the process regarding the lease. He explained all the features of my Escape which enabled me to quickly learn the car's functions. Overall, all salesman should be like him. Santa Monica Ford is very fortunate to have someone of his caliber at the dealership!
Satisfied Customer - jogi007
Had a great experience at Napa Ford. Saw a great car online; phoned to see it was available. Drove out to Napa and was treated respectfully throughout the process. KC Carpenter, took us for a test drive and then guided us through the buying process. The car was competitively priced. Thanks to all the staff for helping us to a great experience. Highly recommended.
Ooor service dept. - Ricnil
Great sales dept but horrible service dept lately. Tried to have my car serviced but no one called me back. Took it to Hanford and had great service. Need to spend some time developing a good service department.
Polite, Pleasant & Efficient - Neva H
I had a great experience working with James, the Internet guy. The finance manager was equally organized and efficient. They gave me the time with no pressure to buy. We found my C-Max and I just love it! Thank you Santa Maria Ford!
The worst customer service. - unhappycustomer
Everytime I call about status of vehicle I am left on hold, given wrong information about the repairs or they end up hanging up the wait call. Amazing. This is my first review.
My experience was awesome! - wilsona1
My experience with Jim Burke Ford was excellent. Frank was very professional, pleasant, and easy to work with. He and other staff really Blessed me.
Worst liars, run run run!! - paulbestapts
Worst dealer, run for your life!! Whatever sleazy, phony ad, bait and switch practices you've ever feared from a dealer, this is the place! Not only did James Gibson lie about "I'm actually a manager, but since everyone is busy, I'll help you out", as soon as I walked up, but they had the car I wanted, but then claimed that the advertised price had left out $2k of dealer add ons that were already on the car and I couldn't buy it without them. I asked for a manager because the salesperson who took us on the test drive was completely useless and just a straight liar, not to mention he claimed to be a sales manager but was not. Nobody has any decency at this store and your money is better spent somewhere else!
9 weeks of zero communication - JJ
I went in December 13th to look at a car they had for sale. I got there and found out it was not able to be driven because it was traded in with non smog compliant aftermarket parts, it had to be returned to stock and they had already started work. They said I could only reserve the car by signing that day. But I couldnt test drive it, hmmmmmm? Car was very low mileage Hoblit Certified Pre Owned and nearly new so I went ahead with the purchase. I gave them the title to my trade in and they let me keep my trade in because the new car I purchased was not ready to take home. They made me sign a contract stating i would not drive my trade in over 300 miles. I had no problem with that because my new car was supposed to me ready in 1-2 weeks. Fast forward 2 weeks later and i had not heard a single word from the dealership? After that I exchanged several texts and calls with numerous sales reps and never got any clear answers other than my new car needed more "parts". Finally on the 30th of December i got a callback from the service dept manager. He said it would be another 2-4 days for additional parts to come in plus install time. I was happy to get an update after nearly three weeks of being in the dark. Meanwhile he tells me that the aftermarket stereo headunit must be removed because the previous owner wanted it back. I told him that was not part of the deal and that the sales rep actually used it as a selling feature, not to mention it was featured in the sales photos on their website and craigslist! I'm also trying to stay under my 300 mile contract for my trade in, which they did say not to worry about because they were taking longer than expected with my new car. Ok fine, but i was still nervous about going over 300 miles on just a verbal agreement with the service manager considering the inconsistencies I had dealt with already. So the 2-4 days plus install time turns into another 10 day waiting period with zero communication. Finally on January 10th i get a text saying my new car is ready to pickup! I go down after work and re sign all the expired contracts due to the long wait pay my cash down and they hand me a single set of keys??? They say oh sorry by the way we only have 1 key FOB for the car the previous owner still has the 2nd one but we will get it back for you! I also find out the aftermarket stereo headunit was removed from the dash and tossed in a box in the trunk. So I jump in my new car and head down to a business meeting in the bay area that evening. On the way down the car completely shuts down as im driving down the 580 at 65 mph!! I wrestled it through freeway traffic trying not to kill myself and finally landed on the shoulder of the freeway! Im an engineer and know my way around cars very well so i climbed out of the car on the 580 and popped the hood just to have a look for anything obvious before I called AAA. Low and behold the wonderful Hoblit mechanics had forgotten to fully re attach the upper engine block ground strap. Luckily the bolt had fallen into the plastic skid plate and i was able to retrieve it and re install the ground strap. Problem solved back on the road. I noticed the lack of power as I drove it, so that weekend I inspected and found out they used a homemade vacuum line between the wastegate actuator and turbo housing. This homemade line was missing the brass restriction pill that is necessary for the turbo to build boost and the car to run efficiently (they told me i had waited so long to pick up my car because they ordered OEM factory original parts?? Hmmmmmm?). The next weekend I go to have the stereo headunit they pulled out re-installed only to find out half of the wiring harness is missing, the remote is missing and the stereo headunit is not functioning correctly. Well its been 5 weeks since I finally picked up my new car and I still dont have that 2nd key FOB. I have called twice and got the run around both times, and two very strange stories that i wont post for the sake of the dealer. I was patient professional and courteous through this whole ordeal and I am not happy with the level of service I received from Hoblit. The communication between hoblit's various departments was non existent and I always had to call to find out what the status was, no one ever called me like they promised, I always had to call and track down answers, except for the one call I received on december 30th from the service manager.
I would like the 2nd key FOB you promised to me 5 weeks is not an acceptable amount of time to wait. I want my dealings with Hoblit to be over and in the past.
Worst ever - Magma
Faulty engine message came on a few times while car shuddered. It would go off as soon as I turned off my car and when I restarted it would be running fine. When engine light came on I bought my car right in. Have extended warranty and diagnostics showed a warranted part needed to be replaced which would have been no cost to me. Instead they did a quick fix by greasing some wires and charged me $200. Roger promised me that if the faulty engine light came back on they would do the bigger repair. (Choose Kevin!)
Within 10 days the car was shuddering again and the faulty engine message was up. I took a picture of it and took the car back in. They ran Diagnostics but since the check engine light wasn't on they said there was nothing they could do. They said I have to bring the car in when it's actually shuddering and shaking with the faulty message on like I could just stop in the middle of everything I'm doing and point the car while it's shuddering and shaking and drive to Livermore.
I called Ford customer service and spoke with Marisol and Janet they said I had to go back and talk with Dominic the service manager Dominic said he could do nothing without Ford approval and he hung up on me. Ford denied that Dominic needed their approval and ping ponged back and forth.
I was finally told to pick up my car that nothing was wrong with it I was able to get a refund when I pointed out that their initial fix did nothing.
My best advice, do not buy an extended warranty as they do not want to honor it, if you can, do not purchse a Ford and never come here for service!
Advantage Ford went beyond my expectation - Cargirl.43
The salesperson at Advantage Ford. Damariz Ortiz was very knowledgeable and very friendly very patient and she worked very hard putting me in my new car that I liked. I tip my hat off to the sales manager there Rick Cavani. He worked numbers and got me in the car that I wanted. What a great team over there at Advantage Ford I would recommend all my family and friends to Advantage Ford the staff there are very courteous and very knowledgeable and patient.
Thanks Advantage ford