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My Glendale dealership review - dominicosantoro1960
I had a good experience at this dealership and the salesperson Mo was very helpful and knowledgeable. They helped me her the car I was looking for.
Fantastic service and staff, Todd Kessler is the best, - JanIceLabTech
My initial review got cut off probably because I started a new paragraph.
Best easy relaxed friendly car buying experience ever. My sales rep, Todd Kessler was patient, no pressure, funny truly caring people person.
I test drove a couple of cars with different engines and options.
He explained all the financing options, rebates, car features, etc.
Answer all my questions, even bought us lunch. Unbelievable experience! Got a 2019 Black label Nautilus. WOW! What a beautiful car!
Will definitely buy my next car from him. At Ford Premier Lincoln is shows that their mission is to be caring, respectful and attentive to detail. Will definitely buy my next car here at Galpin Lincoln from My rep, Todd Kessler. Also he provides good after sale care. I have called him with questions about my new car and he always immediately calls me back and answers them. Can’t say enough good things.also this is the only dealership which gives you free one year keep it like new Easy Care
Coverage for dent repair, scratch repair, windshield repair, cosmetic wheel repair, key replacement and roadside assistance and you can even buy an extended plan. So worth it. You get the best deal, largest inventory selection, friendly experience, good aftercare. The other dealerships don’t compare.
Fast Easy Process - pricemaron
It was very nice working with Ricky and his team. The process was easy, the team was friendly, we felt like we were "in charge" of the interaction.
Very professional - ct
Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my new Lincoln MKC and look forward to driving it each day.
routine oil change - T Pal
Wonderful service. I had neglected to schedule the needed oil change so my car was long overdue for service. I was able to schedule my service for the day after I called. My service was completed quickly and any questions I had about my car regarding a few othe concerns were clearly and easly answered. I left feeling more confident in the way my car was running.
Satisfied Customer - jogi007
Had a great experience at Napa Ford. Saw a great car online; phoned to see it was available. Drove out to Napa and was treated respectfully throughout the process. KC Carpenter, took us for a test drive and then guided us through the buying process. The car was competitively priced. Thanks to all the staff for helping us to a great experience. Highly recommended.
Another great deal 😁 - Ashlee
I purchased my Ford Focus last year and it was nothing short of great. I just recently traded that car in for my BRAND NEW Ford Ranger.!!! My sales lady Anna was fantastic. She was very knowledgeable and a huge help it trying to find exactly what I needed for my new vehicle. Matt in finance was amazing. He Went above and beyond to get me the best deal possible and I couldn’t be happier!
I’ve definitely told many people about the amazing service at Price Ford of Turlock and I will continue to always bring my business there!!
Polite, Pleasant & Efficient - Neva H
I had a great experience working with James, the Internet guy. The finance manager was equally organized and efficient. They gave me the time with no pressure to buy. We found my C-Max and I just love it! Thank you Santa Maria Ford!
Brett Howard - Pete
Brett Howard did an outstanding job,. He was helpful and thorough and very professional. We like the car and Brett made the process of buying it easy. He was very service oriented, always available on the phone and followed up regarding the handful of questions which we had.
Tim Benner & Service Manager Cliff are amazing! - gina
I received excellent service and best of all was the communication throughout the entire process!
Thanks again for a job well done!
Jon and I will be back!
F 150 Purchase - Poole Party
The sales experience that I had from Bobbie Robinson should be a case study taught in a Sales Success Stories. Bobbie is the consummate sales professional. I had all but decided on a top of the line RAM and went to see what Ford had to offer. Bobbie was always setting the benchmark of what the F150 was all about, what the new V6 PowerStroke benefits were in efficiency and longevity and never trash talked the competition. Being a sales person I am very sensitive to the 'car salesman' reputation and am critique sales professionals harshly and quickly for unprofessional and counterproductive efforts. Bobbie did none of the negative and sneaky moves. She upsold me to the Diesel and am blown away with the truck, engine and all the luxury within this vehicle.
The only negative I would add and it is nothing to do with my sales person was when finance try and sell the maintenance and warranty extension. I appreciate they are selling but in my mind selling should be kept in the sales side and not finance. I have a hard time when purchasing a $70K truck when someone keeps telling me that 'this truck has a lot that can go wrong with it because of all the nice electronics and other things that it has and these things are extremely expensive to replace and the 5 year / 60K warranty only covers the main engine and powertrain components and not all the gadgets that can break and cost you a fortune'.
I am actually going to look into both products to see if there is cost justification but the selling angle that my new truck is going to cost me another fortune to fix when it breaks down is NOT the best selling tactic. This is not a shot at the finance person. She was great, respectful and just doing what she was taught. From a 30 year sales guy - this sales tactics should be changed - quickly and you should consider having the sales professionals do the selling. Keep to your core competencies and stay in your lane.
Other than that - I am getting 28 MPG and I really love my truck. Glad I bought the Ford - though the RAM has one heck of a wonderful interior. Ford is catching up and pulled away with the new PowerStroke!.
Service at Witt's - Terry
I am always treated like I am #1. My vehicle is always completed on time and any extra work that was needed was O.K. be me before it was done.
Excellent Service As Always - GeoB
Roger and his team in the Cypress Coast service department are always a pleasure to work with and have always taken very good care of my Ford vehicles. Strongly recommend!
Mercury Mariner - Miller58
Services were ok. But they failed to wash car and windshield was so dirty could barely see out of it. Price was over $1000 the least they could have done was wash it.
2019 Ford Explorer Purchase - Rebelo
It was a good experience with this purchase, the agent was very helpful and clearly explained the fixtures of the car. But while finalizing the payment and explanation of the warranty, maintenance and other services the information was provided quickly and being an expat in US I was expecting more attention. Overall was very good.
Terrific - dog
I have found that this dealer is the best. I have purchase over many years around 12 vehicles & have my children & grandchildren also purchase cars.
Car pool sticker done at the start - mcsmith50
A number of good things. I got the lease I wanted, 24 months. Lease price was reasonable. But the best part was the fact they had the purple car-pool lane sicker ready to go and we did not have to wait several months to get this. This extra lever of service really made the difference. Angel and Mike were very polite and processional.
Sales Team - Don
Your sales team (Marco and Marcelles) are top notch professionals. Highly recommended. They were very responsive and supportive to our needs. Thanks guys, GREAT JOB !!!
Great Value and Customer Experience - Johnc05
Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership!
Good experience, Larry in service was great. - Moby joe
I have been taking my car in for service at Sunland since I bought it 3 yrs. ago. They do a good job and usually get the car in quickly. This time they had to order a part but it came before promised.
Tuttle Click great people - Turbo
Purchased new Lincoln Aviator. Great experience. Emiliano, Calvin, Sandy and James were all great. They worked as a team to serve the customer. I will also get my service done at Tuttle Click.
Good service - Paul
When after Labor Day to change the oil got the car back within a reasonable amount of time. Oil change and service was again for a reasonable price since car was still under warranty. Good service from Lithia would recommend them
Service review - Ljane236
Twice a year I have my car service done at Palm Springs Motors. They give me top notch service and they are qualified to service my Lincoln MKX. They thoroughly go over all systems and do a complimentary car wash.
Cheaters liars should change name to Ford Liar dealership - Ak
Was dealing with them for a ford mustang convertible. After giving a written offer on email and making me travel 100miles one side. They refused and said that was not the offer on convertible. Said some other person wrote that price on his name and he didn't knew. When on successive emails he was talking about same. Such a cheaters and liars. Definitely no one should go to buy vehicles from them. They will just waste your time and they don't care. Travelled 2hours to come back without a car. Atleast be genuine in the starting and say the truth . Why wasting customers precious time
Good sales experience. Horrible service experience. - Alanna M.
I will start off this review with the only positive I have. In regard to the sales team here at SouthBay, I would say they have some very friendly and helpful customer service. Guillermo Longo (sales consultant) was a pleasure to deal with and gave me great insight on the vehicle's we test drove. He is the reason this review gets 1 star. As for the service department, I am utterly disgusted. I will start off with how stand offish Mike Pendleton (service manager) is. From someone who has owned a Ford Fusion for the last 4 years, I have never had any serious issues with my vehicle outside routine maintenance. I drove my sedan cross country (from NY to Cali) the beginning of this year. My vehicle came in for a recommended transmission service about 3 months ago and this week my vehicle is no longer functioning. Mike from the jump told me it was wrong to assume the dealership had any play in this. He failed to realize I too work at a dealership and I know how the game goes. While at my recent service I was not informed of any trans leaks, etc. After having the vehicle towed in by AAA who informed me that they believed my transmission oil was what was leaking, the service dept is now informing me of the leak between my transmission and transfer case. One of the main causes of this would be the output shaft seal. I was told my vehicle was test driven and safe after. I later found out that the transmission oil used in my vehicle was also an aftermarket product !! I go to the dealership for OEM parts and original everything. I was not informed of this until recently. I have now opened a case with corporate and a wait a call back from the General Manager Dan Mueller in regard to my case. I wish I would've done more research before coming to this dealership. Because I have heard nothing but horrible reviews about their service. Be careful of the shady business that is done here.
Advantage Ford went beyond my expectation - Cargirl.43
The salesperson at Advantage Ford. Damariz Ortiz was very knowledgeable and very friendly very patient and she worked very hard putting me in my new car that I liked. I tip my hat off to the sales manager there Rick Cavani. He worked numbers and got me in the car that I wanted. What a great team over there at Advantage Ford I would recommend all my family and friends to Advantage Ford the staff there are very courteous and very knowledgeable and patient.
Thanks Advantage ford
My experience was awesome! - wilsona1
My experience with Jim Burke Ford was excellent. Frank was very professional, pleasant, and easy to work with. He and other staff really Blessed me.
Unprofessional, neglectful - even if you want to buy a car. - MarinaThree
Why bother - they don't seem to care about your business. Having moved to SB we wanted to get another Ford locally but no one calls me back. I called the warranty salesperson three times ... once even on his cell phone ... no response. So I called the manager to see how I could get help, left a VM, and 4 days later, no response. If this is how they treat a prospective car buyer, imagine how they'd respond (or not) to someone having problems with their purchase. Unprofessional, sloppy, this echos the comments of Trey C. and others' comments here. Don't bother.
Terrible customer service - SabrinaH
We canceled a maintenance package almost 5 months ago and still has not been removed from loan. Have left 7 messages and not one person has called us back in the last month. Obvious that they have no desire to help anyone once a car has been sold. Have purchased many cars in my lifetime and have never encountered this poor of service. I have lived here for over 20 years and will never return my business (or anyone I know) to this dealership.
Explorer Service - Rich
Everything was perfect ! The servi e guy who I dealt with was Brandon, he communicated well and the service was done on a very timely basis.