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I had a great experience with Erik Rhode. He spent the... - mjvccc
I had a great experience with Erik Rhode. He spent the time with me looking any many vehicles and helped review my options. I would highly recommend working with him
Our experience with this service department was a total... - leismiley
Our experience with this service department was a total DISASTER from start to finish, as nothing was resolved after multiple days and $7K +! We were given an "appointment" on a Monday morning because our "check engine light" was illuminated. We waited 45 minutes to have our F-150 taken for "service". Sam, our service advisor, said they were "very busy" but she would "be in touch". This apparently means that they have NO INTENTION of doing diagnostics that day. We were visiting from Idaho and staying in a hotel...we had to get a rental car at that point. We did not hear back from Sam or anyone else until we called on Tuesday. NO DIAGNOSTICS HAD BEEN PERFORMED AFTER 24 hrs...even though we had an appointment the day before. A part was required which could not be obtained until Thursday, said part (Turbocharger) arrived on Wednesday, was replaced on Thursday only to find out that another part was now necessary, leak in coolant system most likely due to replacement of Turbocharger! At this point we had to extend our stay in an expensive hotel and now also multiple days of rental car charges. At the END of the service day on Friday our vehicle was ready. Total repair bill was over $7K in addition to extended hotel stay and rental car. Thirty minutes after picking up our vehicle for a long drive back to Idaho and after the service department was closed, THE CHECK ENGINE LIGHT CAME BACK ON!!!
Top Of The Dial . ... - mka
All I dealt with exceeded spectations with genuine care for the customer.. Takes the time required to resolve concerns and address ALL questions...even if they seem trivial
I've been getting my vehicle serviced here for years.... - sanford
I've been getting my vehicle serviced here for years. They have always done a fine job on the car as well as been pleasant in dealing with me.
I think the experience was excellent. Brian was awesome.... - Gooseball1
I think the experience was excellent. Brian was awesome. It was a good experience and very fast. Everyone was excellent and I appreciate all I worked with
I took my car in for a recall and they were able to... - jane1234
I took my car in for a recall and they were able to finish sooner than expected and John gave me great service. They did a great job.
Quick and outstanding service. Though I live closer to... - timjim521
Quick and outstanding service. Though I live closer to another Ford dealership, I choose to drive the extra miles because of the level of service and satisfaction of work done.
Very knowledgeable and friendly sales staff. Easy access... - Bill Howard
Very knowledgeable and friendly sales staff. Easy access to the dealership, Very clean and comfortable showroom. Car delivered clean and with a full gas tank.
Service is quick and efficient, easy to make service... - Ddcornwall
Service is quick and efficient, easy to make service appointments. Prices are very fair and vehicle records are up to date. The only complaint I have to date is that after installing a new brake master cylinder the service person failed to finish clamping the air filter.
Wally came out at exactly the promised time frame to give... - gm92270
Wally came out at exactly the promised time frame to give an update. The work done was very well explained. Was able to get my questions answered. Excellent customer service!
Fantastic folks at Penske. Their professionalism and... - reicito1
Fantastic folks at Penske. Their professionalism and genuine care for the customer was exceptional. Ernie knowledge and experience Earned him high marks from both me and my wife.
KUDOS to the Dealership 🙏🏿👍🏿
I cant say enough good things about Bruce bender the... - gomez31
I cant say enough good things about Bruce bender the sales gentleman that helped us out ,literally went above and beyond. Best car buying experience. Thank you Bruce. South coast Lincoln is the best dealer I’ve ever been too. There customer service and the staff friendliness is amazing.
Lexi was quick to get my car checked in, she was... - lleyton78satisfied xustomer
Lexi was quick to get my car checked in, she was courteous & professional! The service was done quickly and they had me on my way. The porters were quick and polite as well and even washed my car.
I received very professional service from Bobbie and the... - ats1glm
I received very professional service from Bobbie and the staff. I am very pleased with my purchase. I will recommend North Bay Ford to others.
We have had a truck there since July and it is still not... - sbjamieson10
We have had a truck there since July and it is still not done. I never receive updates, I have to call. They keep telling me the parts came in, then I call back and they say not all the parts, an engine doesn't come in parts- how is it 5 months later and its still not done? This is unacceptable. I regret coming to this dealership and I will never come again.
Sales agent, sales manager and finance officer very good... - Marilou
Sales agent, sales manager and finance officer very good people and did a lot for us and we are very thankful. Thank you so much
This is the third Ford I have leased from Santa Monica... - BarbF
This is the third Ford I have leased from Santa Monica Ford and Kevin Reiter. My mom also leased her Lincoln! Trust this place completely!
Our sales rep (Steve Meraz) was very helpful and honest.... - sraser88
Our sales rep (Steve Meraz) was very helpful and honest. Never felt like he was being pushy or just telling us what we wanted to hear. He answered all of our questions thoroughly and thoughtfully, and helped us make the best decision based on our needs. We are very happy with our purchase and experience with him as our Sales Representative.
Dave Kreitner help make my dream come true, with no rush... - Edwin Herrera
Dave Kreitner help make my dream come true, with no rush or pressure I got my car exactly how I wanted it. and of course I would recommend Sunnyvale Ford to everyone that I know
Very good people to deal with. No problem no hassle deal.... - mrmups
Very good people to deal with. No problem no hassle deal. All round pleasant experience. I would highly recommend these people. What more can I say.
I had an excellent experience at Keller Ford. They were... - michelle
I had an excellent experience at Keller Ford. They were prompt in replying to my inquiry and sent the inventory to me via a text link. Once I decided on a vehicle the process was smooth. Arwin was a knowledgable sales associate who answered all questions and made the process easy. The Finance dep was excellent and even came to my office the next day to pick up a deposit check. Love the Lincoln Nautilus it's a beautiful car.
great service - dharrell29
I unexpectedly showed up at 5:10 p.m. after experiencing transmission problems just a few miles from the dealership. I was greeted right away and brought to the service dept. where they took care of the paperwork. By the time we were done it was closing time but, they were more concerned with how i was getting home and where I was going to wait. The next day I received a call at 1:30 p.m. letting me know that my truck was ready and the repairs were covered under a recall. They met all expectations and then some.
I have purchased many cars and trucks from Advantage Ford... - Jeff
I have purchased many cars and trucks from Advantage Ford over the past decades .
John Petrota is wonderful to work with ! Also Zareh, the sales manager.
The service department is excellent also .
I drive past other dealerships to buy from Advantage .
Parents just purchased a used Nissan Rogue went by to go... - anitamcasarez
Parents just purchased a used Nissan Rogue went by to go look at it and it was disgustingly filthy inside, can't understand how a dealership would sell a filthy vehicle to an elderly couple. So disappointed in Santa maria ford.
Had an awesome experience with Ray Rojas- such great... - Elizabeth
Had an awesome experience with Ray Rojas- such great service- excellent in communication and professionalism. Very honest and great personality. I highly recommend him. Thank you so much for making our experience that should have been nerve wrecking very relaxed and smooth.
If you miss car dealerships with old fashioned high... - Clane
If you miss car dealerships with old fashioned high pressure sales this is the place for you!
Our sales man was David.
We loved a used Expedition, but I wanted to research. We could run the numbers and keep them in mind.
We are just talking about options inside when another sales guy came in to take the same car we were looking at on a test drive. (The whole thing seemed like an over the top act to trick us.)
David told the guy the car was sold....
David assuming we were buying the car is what made us want to leave.
We were headed out.
I went to get my son out of their play room.
I came back to David and his sales Manager Lou telling my husband he could do an extended test drive for three days with no commitment. I was like we will talk it over and Lou assures me no commitment.
We get in the next desk to finalize what we were told was an extended test drive when I noticed we are signing papers for dmv registration etc as if purchasing.
I tried to get up to talk to my husband in private and was told just a few more papers to sign.... I left pissed and decided I may calm down before the 3 days...
My husband found the same vehicle with less miles from another ford dealer in LA "certified" as they say for 8.5k less today.
So he was going to go up return the car or negotiate a better deal. David was there and never said more than two words, no handshake, seemed like he was pouting.
When my husband spoke with Lou he made the comment that he thought we were ready to buy and were just wanting to get a feel for driving. So I guess David misled him too.
I would not trust this dealership just from our experience... it is 2020 there are better ways to sell cars than how this dealership is doing it.
Crown Motors will make deals they don't intend to honor. - OrionWK
Salesperson: Joseph Leo Difuntorum
This salesman agreed to a price that included four free oil changes from the dealership. Six months later I spoke with him and he told me I was out of luck and he couldn't fulfill his end of the deal. Basically they make off-the-table agreements they don't intend to honor. If you want a dealership you can trust, this one isn't it.
Unprofessional, neglectful - even if you want to buy a car. - MarinaThree
Why bother - they don't seem to care about your business. Having moved to SB we wanted to get another Ford locally but no one calls me back. I called the warranty salesperson three times ... once even on his cell phone ... no response. So I called the manager to see how I could get help, left a VM, and 4 days later, no response. If this is how they treat a prospective car buyer, imagine how they'd respond (or not) to someone having problems with their purchase. Unprofessional, sloppy, this echos the comments of Trey C. and others' comments here. Don't bother.
Terrible dealership, ordered & received vehicle with... - B_Shamoon
Terrible dealership, ordered & received vehicle with damage, dealership will not take responsibility. Giving all evidence to attorney since I am getting the run around from the sales manager and CEO, buyer beware!!
South Bay Ford is the best dealership around! Best... - vhfann
South Bay Ford is the best dealership around! Best experience I’ve ever had buying a car. My sales person, Mike Wade is top notch!