2,920 California Used Car Dealers

Sales person was slick but the financing department - benw48037

Sales person was slick but the financing department messed up my contact then made to come and resign. I had an appointment and they made we wait while they sold and financed other cars to other customers. I guess I come last. Johnny in finance is a user and he'll say anything to get what he wants. I can't believe I left work early for this. What a poor experience!

"I had a fantastic experience buying my GMC sierra at - El.joaquin760

"I had a fantastic experience buying my GMC sierra at Dutton buick GMC! I cannot thank Tim Carney enough for his professionalism and help. He was incredibly knowledgeable and made the entire process smooth, easy, and, completely stress-free without any pressure. I felt welcomed and heard, and I absolutely love my new car. Highly recommend asking for Tim carney !"

We had an excellent experience here. - Tam tam

We had an excellent experience here. Galo was a professional and knowledgeable salesperson. This was the 3rd car we purchased from this dealership. I highly recommend Carmax in Burbank!

I love the website. - Smeehan50

I love the website. Good descriptions and photos. Very complete - I had no extra questions. I only needed a visual and a test drive. I had the car shipped from Texas. A bit pricey $1,300, but I wanted this car to work for me so I committed. It was worth it. The car was exactly as described. I’ve driven it for almost 3 weeks and I love it. Great angle on the event by stating the bottom line price with no haggling. It makes the decision clean: do I want it for this price, or no. I did, and I have absolutely no regrets. Georgina Vargas was our Carmax rep. She did a wonderful job! I cant think of how the experience could have been better. She made everything happen so seamlessly and with expertise. 🙏🏻🙏🏻

I had a great experience shopping a CarMax. - lekakale86

I had a great experience shopping a CarMax. We found ourselves with the unfortunate mishap of a broken down car and needed to find something that was both reliable and affordable but didn't want to spend hours at a dealership. CarMax ended up being a convenient way to shop online, make quality comparisons, review Carfax reports and truly make an informed decisions. They made the process super easy to where we picked out the car online and the in-person experience was fast and easy. Great job!

Henry is an excellent sales person. - Gimorek102

Henry is an excellent sales person. I was in a car accident and received a payout for my car but was unsure of what I wanted. Henry was patient and helpful. It took about 2 and a half weeks for me to finally pick a car but he was there almost every step of the way. I would come to the Fremont Carmax for my next car as well (hopefully there won’t be a next time though.).

I love the service the hospitality. - Janiyabryant99

I love the service the hospitality. My Carmax associate helped me in every which way possible that I needed help in.

Had a great buying experience with Daryl . - JessJack

Had a great buying experience with Daryl . Even in the pouring rain he made sure to secure my new plates on safely . Thanks !

Nissan of Redlands (workers) engaged in deceptive and - Nanfangbarrau81

Nissan of Redlands (workers) engaged in deceptive and misleading practices that I would strongly caution others about. My wife and I were promised (verbally)that once I co-signed the contract and all documents were completed, we would receive what was agreed upon( a spare car key). The dealership (workers at Nissan of Redlands) promptly received the co-signed documents, but after that, their promises meant nothing. Nissan Of Redlands(Workers) never provided the spare car key. After numerous phone calls, Nissan of Redlands repeatedly claimed the key was being made and told us to come pick it up. When we have a chance to arrive there because I moved out of State, they (Nissan Of Redlands workers) changed their story. Once they learned we had moved to another state and that the vehicle was not physically with us, but in another State, they (workers at Nissan Of Redlands)suddenly claimed they could not give us the spare key unless they could see the car—even though they already knew this was impossible. This cycle of promises, excuses, and wasted trips has gone on for nearly 8 months now . Nissan Of Redlands (workers) consistently misled us, pretended to resolve the issue, and then backed out every time. The behavior is unprofessional, dishonest, and reflects extremely poor management. If a dealership (Nissan of Redlands ) cannot be trusted to honor simple commitments, how can they (Nissan Of Redlands) be trusted with major financial contracts? Would you trust people in Nissan of Redlands who repeatedly lie to make financial decisions for you? I certainly would not. I do not recommend Nissan of Redlands to anyone. Save yourself the frustration and go to another dealership that values honesty, accountability, and basic integrity. Nanfang

The staff was very respectful and accommodating. - javafrasier

The staff was very respectful and accommodating. The atmosphere was calm and relaxing, which made the whole experience extremely pleasant.

Took my Nissan here to get a diagnosis arriving at 7:30 - soill55

Took my Nissan here to get a diagnosis arriving at 7:30 am. The service dept did not respond until closing time to detail what was wrong. Had an unsettling interaction with the sales dept that evening as they said the service dept was closed and I could not get my vehicle until the next day. Had to leave the vehicle over night unexpectedly. Came back the next day and drove off and now tha ac is blowing a chemical odor and does not cool properly. I believe they tampered with this system as it was not like that prior to bringing it in. Called to explain the situation but did not receive any communication back from anyone. Horrible customer service and the fact that the ac unit is tampered with is unacceptable. Beware!

I’ve never had a problem with dealer. - lougarcia78

I’ve never had a problem with dealer. Just wish service was more responsive. My car is total lemon. Not dealers fault. I wish service dept didn’t give me the brush. Today makes 30 days car has been at shop for approx 12th time. I was told Stellantis was trying a new fix approx 2 weeks ago. Car was last test driven on the 18th. A week later it’s still there and I get the brush off. Car is working well. I’m not dumb if a week later it’s still there hmmmm. This is why Stellantis is failing they don’t care about their customers

Everyone here is awesome! - KARINA.MOMARY

Everyone here is awesome! Super helpful as well. They got my car in right away and detailed my car when I picked it up.

Very professional, the staff was very kind, I am very - Evelynrizzo

Very professional, the staff was very kind, I am very satisfied. Thanks to all. They have a nice costumer service.

Everyone we worked with was very pleasant and - sumr100

Everyone we worked with was very pleasant and knowledgeable. And very timely. An overall positive experience.

Friendly, helpful guest services. - Nicole

Friendly, helpful guest services. The process from finding a car, trading in my car was quick and hassle-free.

It was a very smooth and easy and quick experience! - Rpdixonjr

It was a very smooth and easy and quick experience!! Ive been telling all my friends and family who is looking to purchase a vehicle!

sold me a tesla with a battery that would not charge and - neveragain

sold me a tesla with a battery that would not charge and needed service. not one person, or service dept, returned my phone calls. staff continues to use the excuse "our service dept is busy" which is NOT an acceptable response, nor is it professional. i returned the tesla that should have NEVER been sold.

Brought in my vehicle for a safety recall 15 minutes - Don Greek

Brought in my vehicle for a safety recall 15 minutes early and was greeted by Aaron Ford Service Adviser Luiz Sanchez. He was courteous, professional and committed to completing the service by the end of the day. I was called informing me the vehicle was ready ahead of schedule and was pleased with a was thrown in to boot! Thank you for providing service exceeding my expectations!

Company staff was very professional. - Oscsilgongora

Company staff was very professional. They asked what I was looking for in a vehicle and they delivered with the accessories I was looking for and with the price I could afford. There was no going back and forth with personnel. The salesman, Roberto Cardenas did all the negotiating directly with me without the supervisor having to contact me. I highly recommend this dealership and Roberto so he can do all the running around with the higher ups.

Absolutely unbelievable experience with the loaner - christibarnas

Absolutely unbelievable experience with the loaner department at Kia of Roseville. I purchased a brand new car from them and literally within a week or so had to bring it back for window tinting. While they had my car, they gave me a nice, newer loaner vehicle, which I appreciated. I had the loaner for less than 24 hours. During that time I had to pick up my kids from school, and my small puppy rode in the car briefly. When I returned the vehicle the next day, the loaner department turned around and charged me $300 because there was a small amount of puppy hair in the car. Not damage. Not stains. Not anything excessive. Just a little dog hair that could have easily been vacuumed in a few minutes. Instead, they claimed they had to send the car out for a full professional detail and passed the entire $300 bill to me. To be clear: this happened about a week after I bought a brand new car from them. Charging a new customer $300 for a tiny bit of pet hair after less than a day of use is absurd and honestly feels like a cash grab. This completely soured what should have been a positive new-car experience. If this is how Kia of Roseville treats customers right after they buy a vehicle, I’d be very cautious about doing business with them. A little basic customer service — or even a simple vacuum — would have gone a long way.

The process was fast and smooth, Amazing people and - Michael Mackenzie

The process was fast and smooth, Amazing people and friendly, they are not pushy. I definitely will come back for the next vehicle.

Love this dealership! - lourdesbridenbecker

Love this dealership! Leadership (Yonic in particular) is on point! Integrity, honesty, commitment to customers (not profit), and absolute fairness speak volumes! And Ella, too, is great! Great job!

My experience was the best. - rodgerlanders

My experience was the best. Justin and Kevan kind, professional and served me perfectly. I love the car! You gave me a great deal. Much appreciated.

Quick and easy car purchase transaction, but impossible - Rsal

Quick and easy car purchase transaction, but impossible to get a response for a simple request via phone call and several follow up emails. The overall car buying experience was good with no issues. When I purchased the car it only came with 1 key although the photo online showed 2 keys. Called several times to ask about the second key with no luck of talking to someone that could actually help. Tried emailing (sent 4 emails) but received no response. From a customer standpoint, this is unacceptable.

I arrived half an hour early for appointment. - jmahekeya

I arrived half an hour early for appointment. When my car was brought out after service, service rep did not come to advise. I was out and saw my car parked outside. He got my paper work and made wait another 30 minutes while serving other customers. I also saw him on his phone sending text messages while I waited. I felt disrespected. I have chosen to seek another dealership for service because of this experience. Thank you.

The best dealer I have ever seen and one of the - myathtetkyaw

The best dealer I have ever seen and one of the associates Lei is the best for me

worst customer service bought a car and called 4 times - Danielel

worst customer service bought a car and called 4 times and emailed 6 times and no response

Service department is friendly and efficient. - Andreatetz

Service department is friendly and efficient. They always take the time to answer all my questions.

I came in without an appointment and they were able to - Sherylb1

I came in without an appointment and they were able to work me in and get my truck back to me quickly. Thank you for your help AJ.