This was by far the worst dealership experience I have - thomas.guzman967
This was by far the worst dealership experience I have ever had.
I had been shopping for a Chevy Suburban Premier with the entertainment package in Black, White, Green, Dark Gray, or Navy. I found a 2026 Chevy Suburban Premier with the entertainment package listed on the official Chevrolet website for $78,451.43 (taxes and license included). Because of the price, I was ready to move forward even though the vehicle was white.
I reached out to Cole at Victorville Chevrolet, someone I had previously done business with. I contacted him on Thursday, November 26, and he told me the vehicle was available but that he couldn't locate the keys. I called again on the 28th of Nov that morning, and he told me that if I came in person, they would "make a deal" and help me out. I asked him multiple times if they would honor the price shown on the official Chevy website. Each time, he avoided answering directly and instead insisted I come down. I clearly told him not to waste my time if they weren't planning to honor the price. He told me to come in, so I left work early, picked up my family, and drove nearly 100 miles--over two hours--to Victorville.
It's important to add that I came fully prepared, with the check already issued by my bank and in hand, ready to purchase the vehicle that day.
When I arrived, we were greeted by Celine, who was genuinely kind and helpful. She showed us the vehicle, and everything seemed fine until we sat down to talk numbers. She told us the price was approximately $87,000. Another employee came in and explained that the price was higher due to mandatory "forced add-ons" that neither salesperson had control over.
At this point, it became clear that the price listed on the Chevy website was not being honored. A manager then came to speak with us--dressed in a three-piece suit and extremely dismissive in attitude--and he insisted the price was $87,000 and pushed me repeatedly to put down $5,000, $10,000, or even $15,000. He said he could only reduce the price by $1,000. After driving hours to this dealership based on assurances that they would work with me, I was extremely disappointed.
I chose not to move forward with the purchase. The entire experience felt misleading, unprofessional, and disrespectful of my time, my preparation, and my family.
If you are considering purchasing a vehicle, I strongly recommend avoiding this dealership. My experience showed a lack of transparency, poor communication, and a complete unwillingness to honor advertised pricing. Save yourself the frustration and look elsewhere.
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