201 Louisiana Used Car Dealers

My experience was a bit mixed but in the end, the deal - xtremelysassy

My experience was a bit mixed but in the end, the deal happened and I was most pleased with the Exceptional customer service provided by Jonathan Watson. He went above and beyond to make sure my experience was extremely positive. I was disappointed in the two sales reps I worked with Trey and Adriana. The communication was poor with Trey (did not reply to email or texts after re-engaging him on this vehicle I wanted in late July- that I had spoken to him about in the month of June) Didn't get back to me ever. I then messaged via the dealer online chat tool and got Adriana. She was better but seemed adverse to picking up the phone and talking. She liked to text. It took a day sometimes a little longer, to get answer to questions I had. Being an out of state buyer added complexity I guess but to Jonathan, he didn't blink. In the end, I made the purchase. Adriana did come through with the pricing I was targeting. Things transitioned to Jonathan and he blew me away with his responsiveness and willingness to answer my questions. He actually picked up the phone to talk! He went thru all the loan options and add on packages in a professional, non pushy way. I really appreciated the lack of pressure and his explanation of the packages and benefits I could add on if I wanted to. I bought the vehicle (RR Sport Dynamic PHEV) and he thanked me for my business. Meanwhile, never even got a phone call from Adriana to thank me on my $100K+ purchase. I got an automated form letter. I've been in sales for 35 years and the customer experience is key to having future business. In the end, it worked out. I should have the vehicle in 2 days. I'm happy! Feel I got a very fair deal.

I love Royal Nissan. - donna

I love Royal Nissan. Tiffany was so helpful and kind. The service crew are top notch in my book. They all do a great job. ❤️❤️ Keep up the great work 👍.

I had a great experience the staff was very friendly it - susanetienne

I had a great experience the staff was very friendly it didn’t take long for my oil change I will be bringing my car back for other maintenance

Sadly, Bryan Subaru, which used to be a trustworthy - BuddhaCat

Sadly, Bryan Subaru, which used to be a trustworthy source for maintaining & repairing my Crosstrek, is now a place I’d rather avoid. Yes, their waiting room has more amenities than it used to have, like a children’s playroom & better Wi-Fi, but they no longer offer transportation to & from the inner city, which is a big drawback if you need a time-eating repair. You might get lucky & get a friendly service agent. I was there a long time—they seem to have some. Unfortunately, Fate threw me to Richard, who was surly, uncommunicative, & shady. After their $10k+ “diagnosis”—be wary & ask questions at this point—I got no updates from him on my vehicle in the 6 hrs I sat there, & he disappeared until my car was ready. I was having some tire bolts replaced & installing 4 new tires. Their price on the bolts was fair; their price on the tires & installation was $200-300 more than the 2 other places I checked with who couldn’t replace the bolts, so I coughed it up to do it all at once. They’re under new management, & the atmosphere was strange—secretive & shady—when I wanted to lodge a complaint. My experience there was so unsettling, I will never buy another Subaru just so I don’t have to deal with them again.

This is the 3rd vehicle I've purchased with Paretti. - jenniferleblanc55

This is the 3rd vehicle I've purchased with Paretti. Jessica was excellent! She was very informative without being pushy. Ask for her, you won't be disappointed. I was in and out of there in less than 2 hours.

The service was excellent. - Tee

The service was excellent. The staff kept me informed about my vehicle. Well done.thanks

Names actually Nick but Mr. - Peveynicholas2

Names actually Nick but Mr. Larry was very professional and patient with me great guy overall and as well great service, thank you Larry!

It was mt first purchase from Carmax. - jthcse34

It was mt first purchase from Carmax. I was satisfied with my team members service and attention.

Service after the sale is important, and I’ve bought - RobertDupre

Service after the sale is important, and I’ve bought vehicles from different dealerships throughout the Houma area. Barker definitely has the best service department. Very friendly and knowledgeable. Absolutely recommend!!

Had a problem with my 2023 Rogue oil pan plug. - John

Had a problem with my 2023 Rogue oil pan plug. Asked to speak to the operations manager because my problem was not acceptable. The problem was solved effectively and efficiently after I addressed it. I highly recommend Nissan Northpark Service Department.

I had a good experience. - cdafydd01

I had a good experience. l'jale helped me find what I was looking for and was helpful with all the different models.

The entire Carmax experience was not good for me. - JRB

The entire Carmax experience was not good for me. I was extremely frustrated by the national people I spoke with during my process. Once I arrived at the Lafayette store, the experience changed completely. The associate I dealt with, Cassaundra Noland, was extremely professional, knowledgeable, and helpful finishing the purchase of my truck. As was the manager on duty that day. And I can’t remember his name, but it is obvious everyone in the Lafayette store works as a team to make the customer’s experience as positive as can possibly be. I’m not sure if Cassaundra will still be working there when I decide to purchase another vehicle, but I will definitely look to the Lafayette store for my next purchase.

This dealer's online ad for a new car I was looking for - Treated Poorly by Dealer

This dealer's online ad for a new car I was looking for stated "Final Price" but they added $3,999 "environmental package" from the dealer when they wrote up the sales offer a day later. Their advertised "Final Price" was false advertising. The sales manager said it was their way to compete with the local competition by falsely advertising at a low price then adding some ridiculus add on to make up the difference once they have your attention and want their vehicle. To make it even more insulting, I've never seen paint sealer and seat protectant (environmental package) be anywhere close to that price ($3,999). I would never consider this dealer again for these reasons.

The Salesclerk was super outstanding well versed in her - gbradl2

The Salesclerk was super outstanding well versed in her knowledge of the vehicles shes dealing with very versatal .She was WAY PASS UP AND BEYOUND THE CALL OF DUTY. She's a keeper. We had such a great customer experience me and my wife with her we loved her Thanks

This is my 2nd vehicle purchased from here. - amanda mccann

This is my 2nd vehicle purchased from here. The 1sr time I didn’t have a great experience but bought it anyway. Then Luke called me and I told him everything. He got everything right and made me deal I couldn’t pass up for a vehicle I actually wanted and needed. He is a man of his word and would recommend them to everyone.

Stay away the service department is not very transparent - Jameonwilliams61

Stay away the service department is not very transparent with the service provided will call you to tell you when it’s time to spend more money. Just find another service department

Easy to make appointment with service department. - jdp999

Easy to make appointment with service department. Arrived early and they took me right in. Service people excellent and kept me well informed of status. I believe it was the owner and general manager came by and chatted. Whomever, it was nice,

Cody Crouch was very helpful with questions I had - blake.rach11

Cody Crouch was very helpful with questions I had regarding used vehicles. Was very patient and attentive.

Muy buen servicio y trato excelente mucha paciencia y - Hiram

Muy buen servicio y trato excelente mucha paciencia y todo lo posible para que salgas con un carro

Glad I did not have to worry about a lengthy back and - Jessica

Glad I did not have to worry about a lengthy back and forth process. Sales was easy to work with and came up with best option for my family.

After sale garbage dealer. - John D

After sale garbage dealer. Don’t buy there if at all possible. Service after sale is just excuses and poor management. They deny problems exist prior to sale, even on new cars.

I am disappointed that rental reimbursement assistance - bbooker777

I am disappointed that rental reimbursement assistance was not provided. Although I was informed a loaner vehicle was available, it was only offered near the final days of service; on two previous occasions, I was promised a loaner vehicle, only to be told the following day that it was no longer accessible after nearly 30 days of warranty-covered repairs. The repair process took an extensive amount of time, and I was incorrectly informed twice that my vehicle was ready, only to find that the check engine light remained on and the engine failed upon starting. Thanks.

Made appointment for an oil change they were very nice - oursorachael

Made appointment for an oil change they were very nice they answered all of my questions.they let me know about the mobile service. Mobile service was grate

5 Stars all around for the guys at Mattingly Motors - ronjon322

5 Stars all around for the guys at Mattingly Motors trucks on Airline. Great experience working with these guys.

If I could do zero stars, I would! - jharyel20

If I could do zero stars, I would! The service department is HORRIBLE!! Advisors are great but can give little to no information regarding repairs! They no longer provide loner cars, all they have are rentals, which are hardly ever available! Will hold your car for weeks at a time with no time frame as to when the repairs should be completed or expected to be completed! Can’t ever speak to service management to try and get answers on repairs! Expect you to be able to pay thousands of dollars for the repairs while you have to pay uber and lyft to get around and they can’t/ won’t help provide any other means of transportation for you if the repairs will take a long time! Them doing away with loner cars is the worst thing I’ve ever heard of!! Especially for paying customers! This will be the last time that I EVER bring my car to this location for service! Ridiculous all around the board! Will never recommend to anyone! Unhappy and unsatisfied is an understatement! TERRIBLE service!

Service department is awesome. - tony

Service department is awesome. They took care of my daughter with care and compassion when her car needed repair. That is not common in today’s business world. Highly recommend for service of your Chevrolet.

I brought a used 2013 Honda Accord in July 2023 with - Marie54

I brought a used 2013 Honda Accord in July 2023 with warranty. I must have brought this car to Honda for 6 or 7 times for the same problem. Then come to find out the transmission is slipping. I have been dealing with Barker since 1999 . I brought 3 vehicles paid them off now purchasing a 2022 CRV and the 2013 Honda Accord. They been patching the problem up until my warranty runs out in August or 152,000 in 2025 . Barker Honda on Martin Luther King was a very big disappointment to me.

Our sales person at Hyundai of Metairie was Cynthia Rico. - Smudginola

Our sales person at Hyundai of Metairie was Cynthia Rico. My wife was in an accident & her car was totaled so we needed a vehicle quickly, but we didn't want to "settle" for what was sitting on the dealers' lots. We test drove a Hyundai Palisade & Nissan Pathfinder. The Palisade rode smoother, offered a higher trim package for the same cost and offered a longer warranty than the Nissan. My wife has owned nothing but Nissans her entire life, still she couldn't get the Palisade off her mind so we decided to go with the Palisade. She decided she wanted the Hyundai Palisades XRT trim package and that turns out to be like searching for a unicorn! There are none to test drive and there are deposits on cars sight unsceen before they arrive at the dealerships. Cynthia & the team at Hyundai of Metarie really went the extra mile to get this car for us, honestly the went the extra 700+ miles finding this car in the Tampa area and making a trade with a dealer down there to get my wife the exact trim package she wanted. This process was about making us happy customers from start to finish and they succeeded! Cynthia really wanted to surprise my wife when the car arrived back in Metairie, my wife thought we were going to pick it up that night after work. Cynthia had the car detailed, got the big bow and brought it to my wife's office and parking it outside so when she walked out there it would be. It was a great surprise & again, Cynthia was going the extra mile! If you're in the market for a Hyundai go see Cynthia Rico at Hyundai of Metairie and she what she can do for you!

This is the second vehicle I purchased from Chandler in - GalveztheGreat

This is the second vehicle I purchased from Chandler in three months. He was honest, direct, and professional every step of the way. Definitely a class act. I will be buying my next car from him.

Billy Navarre has a great selection of Traverse. - stevens2757

Billy Navarre has a great selection of Traverse.it wasn’t hard to find in, but had the best salesman, Go Joseph !!