Re: McGovern Kia of Norwood, MA
      Service Department - danharrington1
                                                        Re: McGovern Kia of Norwood, MA
      Service Department visit- 31 October 2025
The morning of the day I was having my 2024 KIA Sportage, 15k serviced was Halloween. When I drove my vehicle into the service area I noticed that many of the employees were in a festive mood but still maintaining a proper business decorum.
I was greeted by Senior Service Advisor James Charron. On prior service visits to Mc Govern Kia I have had James as my Service Advisor. He has always greeted me in a friendly professional manner that conveys that he is happy to see me and to make my service visit a pleasant experience.
James always explains what services will be completed based on the car’s mileage. 
Also the time frame for the service visit to be completed. I waited in the dealership lounge, which had limited refreshments, TV and a extremely clean bathroom. During my wait James updated me on the service progress of my car.
While I was waiting in the lounge area the Service Manager Jeff Kuznezov came over to greet me and explained what service were presently being done and any further maintenance that might be needed at my next service visit. Jeff was informative, professional and listened to any questions or concerns that I might have. 
The time flew by and before I knew it my Sportage service was all completed. James, came to the lounge area and explained the work completed and directed me to the cashier who was also friendly and had a nice smile. 
Just as I was about to leave the General Manager Jimmy Peluso came out from the showroom and greeted me. He wanted to know if I was happy about my service work and my experience with staff.  I told him that everything I encountered at the dealership today was exceptional. His staff was totally professional in all areas. I enjoyed talking to Jimmy.  
I can highly recommend McGovern Kia for any service needs or purchasing a new Kia.
It’s success is predicated by a highly well run dealership under the leadership of Jimmy Peluso and his staff. 
Daniel Harrington
Walpole, MA
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