Great experience - AshRyan
Nathan was so helpful and really worked to get me the right car at the right price. I had a great experience and love my new car!
Top Reviewed Specialists At This Dealership
New Car Sales & Leasing Specialist
Pre-Owned Sales Specialist
Never disappointed! - barb
I have purchased and had serviced cars here for over 20 years. I have never had any problems, my cars are always in great condition and service reps always let me know what might be needed before performing any service. I am confident that I will not have issues when driving far or near. I would never take my car anywhere else.
Nissan Sales, leasing & Product Specialist
Nissan Sales & Product Specialist
Nissan Remarketing Manager
The best experience of buying a car - Sweetness
I had a warm and friendly salesperson Blue. I had fun and didn't feel like I was being pushed for a sale he let the car sale itself. I had lots of fun and would recommend it to my friends who are looking to purchase a vehicle
Internet Sales Manager
Great work, team! - Shouldnothavetodothispart
Timely service friendly care. One guy was kind of rude and didn’t act like he wanted to help but then 2 others came who were earger to help. And you guys washed my car! Hecka nice
Oil change - D.DCAREL
I called and they gave me an appointment right away. As soon as I arrived they got busy and I had my car back in no time. Very friendly staff. The service I received previously on my Pathfinder is the reason I can back when I was ready to trade my car.
Sales and Leasing Professional
Al is the best! - harlanbh
Once again, I had a great experience at St. Charles Nissan. I needed new tires and an oil change before Friday. I called on Wednesday morning and Al worked diligently to secure my hard to find wheels and had everything completed by Thursday evening. To top it off, they cleaned up my dirt car at no extra cost. I have often said, "service is the other thing that can beat Wal-Mart." Thanks to the entire team for your excellent customer service.
Sales & Leasing Consultant
Service great. Service Center kind and efficient. Good cus - DENNISJWALKER2002
Service great. Service Center kind and efficient. Good customer service. Schedules me in without an appointment...........Friendly and accommodating staff and check out....very professional.
Great experience! - Carla
Rob and Chris where outstanding to work with
Purchased a 2018 Armada
Great expensive with the two of them
Thanks for your help
Took alittle while but salesman and finance guys helped us - Jp bulk Titan #1
I think the guys there are out to help customer and they do what ever they can looking forward working with Danny in parts to this Titan one of a kind
Great experience - hannahk
josh was awesome helping me find the car i wanted and getting me the best deal.Thank you for all your hard work!!i love my new car!
Came for an oil change and they did recall work as well. - karen.kunkle
I came in for an oil change and and David saw that I needed Recall work as well. Luckily I have the time and David checked with the parts department and you were able to do my oil change and recall work at the same time. Thanks for taking care of both!
Quick & Friendly - Meg
Kamari was fast and friendly. He was able to answer most any question I could think of. He made the process quick without rushing anyone
Avoid! - A1310
Gist of this long review: 120% do not recommend Fenton LS.
I had a great experience with the salesman Keenan but then after getting to finance it went downhill quickly.
I came back not even 24 hours later to change the warranty. Kevin Robinson, the finance guy, told me he could not cancel it (which I knew to be wrong) and also said I could have signed a form via email, after I had drove 40 minutes out of my way to get to Fenton. I even called earlier and he could have told me that over the phone. I asked to speak to a GM.
The executive manager John Lopez came in and said Kevin was wrong and I could cancel my warranty and that I also could not have signed over email. So now Kevin has lied to me twice. John asked me why I wanted to cancel and I said I should have done more research and it was a mistake so I decided I didn’t want it. Then he continued to pry for more information as to why I didn’t want the warranty, basically holding the cancelation paper hostage. I said because I do not want it anymore as I explained. Can I sign the paper please and go I have been here for 40 minutes and thought I would be here for 2. Anyways it ended up with him walking out of the room muttering under his breath. When I questioned him about what he said he lost it. Basically threw a mini tantrum in front of everyone in the building. Then he says he was going to void the sale of my car I bought the day before, call the police on me 😂 and report it stolen. Seriously the most asinine situation & immature grown man I have ever dealt with. I’ve seen multiple bad reviews about John Lopez being rude to other customers so what can you expect.
All I can really do now is laugh at how ridiculous the situation was and warn people here and in my life to STAY CLEAR of Kevin and John 🙂 Save yourself the headache & go to one of the other billion car dealerships that don’t have a Kevin or John.
Looking forward to the PR response and would possibly consider updating this review after an apology from John Lopez for the way he spoke to me.
-update: went back for a copy of the warranty cancelation. Kevin refused to come out and talk to my step dad. We dealt with Adam who was extremely helpful. Not to my surprise the warranty cancellation I signed the day before was nowhere to be found. Talk about a completely shady business.
2015 Nissan Murano - Larry
Wife took car in for its scheduled service. In addition she had a concern with the radio which seems to change modes sometimes on it own. Service department said it couldn't be fixed and would require a new radio - quoted price to replace radio is $4,119.20. REALLY ?Think we will live with the current radio until we trade again.
Good Experiences with Service Department - Old-Dude
Been here for service on my Frontier a number of times. Usually for the free oil change. This past week was having trouble starting the pickup, got right in and was treated extremely well by Mike Candillo. Good guy, very upfront about the Frontier. I appreciated this.
Luv My Rogue! - JaneSEM
Thanks to Wes Hornsby I am now driving a 2016 Nissan Rogue SL. If you are looking for a new Nissan, which I highly recommend, ask for Wes. I have never felt this comfortable but informed when purchasing a new car. I never felt pressured in the process which is very important to me when making large purchases. He knows the Nissan product and the best deals for you. Thank you Wes!
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