Efficient Cost Effective and Convenient Service - Pony car guy
It was great having Diane and the other staff work with me on my recent routine service. I was offered a loaner vehicle, but opted for drop off (maybe next time I will use that). Everything started with a quote for the services to be preformed. I wanted 4 new tires, alignment, oil change, and brakes on my GMC Yukon. I was price comparison shopping with local tire service centers and found the price very comparable and even a bit better. Scheduling was easy once I decided to bring my vehicle to Flemington GMC. Everything went smoothly and I got a call for other minor things to attend to that made sense. But it didn't stop there, Diane helped process my savings coupons and even forwarded my invoice via email and even the rebate for tires in effect. She made getting the best value for my service even easier and I really appreciate the effort she put into helping me out. I certainly felt that I was treated as a valued customer and plan to continue coming back for my service needs. Picking up my car after service hours on the show floor was easy and convenient too. Thanks Diane and Flemington GMC. Great job!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Best Experience ever - Sorry1230
Pointe and all of the employees there give you a warm and comfortable feeling . They bent over backwards to make your experience pleasant abd to seal the deal.
great service - cilla41
Car in for a major repair. Krystle kept me up to date on the progress of the repair on my car. When the car was completed she immediately called me - just as she said she would.
Sales and Leasing Consultant
Sales and Leasing Professional
Sales and Leasing Product Specialist
Great experience! - Brrose24
I bought a new car yesterday at Coleman GMC and it was a great experience. My salesperson was friendly and knowledgeable. The whole Coleman team did a great job!
Mike Mangan - GMCBuyer
The entire experience from beginning to end was fantastic. Dealing with Mike and everyone else was phenomenal, and I highly recommend him and this dealership.
Customer Care Manager
Best purchase! - Epatu
Tito Palmela and his crew over at Malouf GMC took such good care of me and made buying a car an easy task! Excellent customer service and the knowledge to help me select the perfect car!
Sales & Leasing Consultant
A good experience - USMAN.RAHIM
Our salesperson was helpful. She explained the equipment features and how to use to get a good experience. Car Review revealed few items that needed fixing. Salesperson took care of them immediately.
Certified Sales & Leasing
Excellent salesman Ed Smuda and the internet expert Renee - Scalescop
Renee McComb was the best internet assistant and brought me in where Ed Smuda was a great salesman. Not pushy at all. Great people and the Golden’s on staff are super friendly.
AWESOME!!!! - Gary Greener
The best car experience I have ever had!!!! Chris my salesman was pleasant to talk to and very knowledgeable as well as the finance manger , so much so my wife went there the next day and bought a car as well!!!! I will never ever go anywhere else for me or my family's vehicles !! Thank you Chris for the most awesome car experience I have ever had!!!
Honest, Fair, Friendly - adavid02
Coming in just to look, Lou Cerota saw me in the lot and asked if he could help. Lou was very helpful in answering all my questions and the eventual test drive ended in a purchase. Lou was very patient as we went through the paperwork and he arranged it so I could pick up my 'new' used vehicle within a few hours. I would send anyone to Lou and this dealership. Every step of the process was painless and friendly.
Genuine and Professional - Barbara198
I read the reviews before I headed to this dealership. They seemed too good to be true, so I had to find out for myself. This was one of the best car buying experiences I have had. The employees treated each other and their customers like family. They are truly intelligent and genuine human beings.
Friendly and convenient dealership - IGNORED
We purchased a new GMC Acadia from our salesman
Mark "Moose" Brodwater at Barlow Buick/GMC in 2017 and recently visited the dealership looking for a used Yukon. Although we ultimately found the car we wanted at another dealer Moose went out of his way to try and satisfy our needs. Way to go Moose. We will give you another shot next time we are in the market for a car.
Thank u! - Butterfly15
Thanks to Jeydi Serrano for helping me getting something that I always wanted. Good services. I recommend her 100%. She is a great sales person. Thank you for all of your help Jeydi Serrano.
Awesome experience! - Jonathan Spare
Professional and courteous! Steve Timanaro, our service advisory, goes the extra mile to ensure we are satisfied. This dealership has the best customer service that we've ever experienced by far.
Honest service and good quality of cars - Justinwilli
The service I received was fantastic and I felt very comfortable and Stephen Servetah did a wonderful job by helping me get a car. Helpful
Amazing Experience! - Felicia23
The staff at T&T Coast is wonderful! They made the experience of buying so effortless, fast and most importantly, enjoyable. A+ guys! Looking forward taking advantage of the extra packages I bought and seeing you for a car wash!
Excellence in service.. - winston
Our ( wife and I ) visit to Burns Hyundai / Burns Buick GMC was fantastic and memorable ! These sentiments came as a result of our positive interaction with sales associate Talal Zahid and other associates. Our effort to lease a vehicle( Hyundai Sonata) was enhanced in a very positive way due the professionalism and knowledge as well as the friendly demeanor exhibited by Talal. His time management skills were exceptional as we were pressed for time . His effective listening and adherence to our specific requests was appreciated and contributed to our final decision to chose Burns Hyundai /Burns Buick despite other competitors offers.
We will continue to use Burns Buick as our first choice as well as to recommend others based on the interaction with Talal. Also we would be remiss if we did not include other associates we had the pleasure of meeting. A famous person said " If you are going to achieve excellence in big things , you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude". ( Colon Powell).
Very bad service department and bad representatives - chevyissucks123$
Over couple of hours waiting for oil change even though I scheduled my appointment a week before
Cutting lots of service hours and never have enough cars for loaners
Sacha ,the girl in the front has a very nasty attitude replying to any questions
Worst costumer service representative
Great Job! - DBits
I went to Chevrolet.com and searched for a vehicle. The website gives you local dealerships first. After working with a few of them I had been aggravated and had lost interest, until i did a new search and scrolled down and saw Dalessio. I requested information and Robert the sales manager got back to me right away. When entering the dealership he introduced me to Vinny the sales representative. Vinny is like no other sales guy I have worked with. I have been doing this for many years, bought many cars, and have walked out of more dealships than I can remember. Vinny and I made a deal within 1 hour, and a very good one. No gimmicks. He made that clear when I was first introduced to him. After making the deal he told me to come back in a hour and half so they could get the paperwork together. I did just that. When I came back, I sat down with Ken in finance, and was finished in less than 10 minutes, again with no tricks or gimmicks. THEY WANT TO SELL CARS, NOT PLAY SALES GAMES! I will be back when I am in the market for another vehicle.
Awesome - Scout4467
This was the second truck I’ve leased from Miller. John P. Is an excellent sales person-very patient and helpful. Leo Marquez has done the lease paperwork both times and I’m very appreciative that he is couterous of the time and doesn’t make me wait forever like other dealers do. I am also very grateful to his suggesting we get a Tire Protection Plan, Just a few weeks after I got my last Acadia, I hit a huge pothole in the city and lew out my tire. The cost of the entire protection plan cost less than what it would have for me to have to buy a new tire. I’ll be a Miller customer for life with the kind of service they provide.
Unbelievable excellence - Brandi
We purchased a 2016 Chevy 2500HD while living 2 hours away. Mark Hathaway was patient and willing to provide excellence service. He made sure we were comfortable with the purchase every step of the way. Our children felt as if they belonged and were not a bother during the process. I would purchase another vehicle from this dealership even if I had to drive another 2 hours. The price was a steal and the truck was magnificent.
Great Buying Experience - Patriot
I called to see if a Corvette was in stock. It was. Price just as listed. I wired transferred them a down payment. The following week end I flew to Phil. They had a driver waiting for me. In and Out of the dealer in about 1 Hour. NO Surprises. Just as Advertised. Great Price. This is 2nd Corvette I have purchased from Kerbeck Great purchasing experience. John NC
Very pleasant - Happy buyer
Ahmad is very knowledgeable about all the cars he sells. He was never pushy and worked hard to make a deal that we were happy with. He has a wonderful personality and is easy to talk to. He spent whatever time I needed to understand the features on my 2018 LaCrosse. I feel I will be able to call him if I have any other concerns.
Ahmad is an asset to Royal Buick and we will definitely recommend him to family and friends!
Never Again - Disappointedcustomer
This was one of the worst customer service experience I have ever had from start to finish. When I called to make the appointment I asked if I could drop off the car and pick it up at the end of the day (so I could go to work) and the girl informed me I had to show up at the time of my appointment. I dropped the car off yesterday and when I picked it up they informed me it was not covered under warranty (which I completely understood.) However, when I got it back yesterday the radio, blinker, seatbelt alarm, etc., did not work. I called them and they told me to bring it back in the morning.
I brought it back this morning and the man told me it was like that when I dropped it off. The navigation literally told me where to turn into the parking lot! After continually insisting it was like that, he then explained he heard a “thumping” noise when they brought it up. When asked why I wasn’t told any of this yesterday, I was told they assumed I knew since it was like that when I dropped it off. I was told that they do not touch the radio or anything that would affect that even though they told me they took the whole side apart yesterday. It was not until I had him speak to my husband that he admitted it may have happened when they were testing it to find the leak, but that it still wouldn’t be covered. To continuosly question me but have a completely different response to my husband was disgraceful. I paid 140.00 to get my car back worst than when I dropped it off. I am incredibly disappointed with how it was all handled and I will never return to FC Kerbeck or suggest that anyone else purchase a car there.
Get a written buyer's order before you go! - Al_L
Do yourself a favor - get a written buyer's order or do not step foot in this place. I negotiated via email and phone for two days with Margrethe. I was comparing her offer to another dealer’s vehicle that didn't have an option I wanted, and after raising my offer with Margrethe received a callback from her stating the out-the-door price is agreed to and to come on down to pick up my new Jeep. She seemed genuine and up front, so I drove an hour without that buyers order I usually require. I was greeted by Lenny, asked for (and briefly saw) Margrethe, but ended up sitting down with Lenny. Lenny was great, started the paperwork, took my cashier's check, trade in registration, and when asked to verify pricing before he walked away with my check he sent in the sales manager - I have a feeling Lenny had an idea of what was about to happen, because he didn't make eye contact with me at all after he pulled in the sales manager. The sales manager came in with a single number on a piece of paper and said after trade and down payment, this is your balance. The balance was 3k higher than it should have been based on the agreed upon price, and he fumbled through a story about how Margethe left for the night and some other manager must have worked with her on the pricing who wasn’t in today (we negotiated and agreed to a price today). I asked for him to walk me through his math so I could locate his mistake and was presented with an 8x11 sheet of paper with the smallest numbers you could imagine in a 3x5 area. He was increasingly unpleasant as I asked him to step through his process to arrive at the balance owed, and he became combative when I asked for my cashiers check, trade-in registration, and keys so I could leave. Don't waste your time here unless you have a written buyer's order *prior* to visiting the dealership. I invite Debbie Novick to reach out to me and will update my review should I hear from her.
Accomodating, friendly, helpful - Buddy
Mike Santucci is a great salesperson. He worked around me. I did not work around him. He clearly answered my questions. He remained patient when something I did not understand required further explanation. He relayed insider information without taking advantage me. I am not a car salesperson who sells cars every day.
Stan, the supervisor of Pre-Owned, was accommodating and gave me personalized attention.
Getulio of the Service Department, too, was helpful making sure I was totally satisfied. He worked around my schedule when I got regular maintenance on my car afterwards.
Mel, the woman at Reception, always greeted me with a smile. She, also, was part of the process. She directed me to the right person when needed.
Mia, in the Service Department, even cut a few threads hanging off my suit tie. You cannot get any better than that!
dont go here!!! one star is too high - unhappy
when you are buying they are very attentive with different people calling you.(even the owner)
once you make a deal they offer no help at all.
first review ever written, stay away!!!!
AWESOME SERVICE - Houston1423
They went over and beyond for me!!! Thank you!!!! I will referral all my friends over here. I can’t thank ya’ll enough for the service and quality of car.
Not pleased at all - B.ramlow
purchased a 2012 GMC for $12k on a Saturday, the check engine light comes on very next day codes P219A & P219B. personal opinion is codes were cleared before purchase, however we have no way to prove this. this was a problem for us due to we are from NY and in order to pass the emissions inspection the check engine light can not be on. Dealership un-willing to correct the problem at all. Jim Cipolla was our salesman, and he states "I spoke with Brian Vaughan, our general sales manager and he said he would not pay to cover an item that isnt apart of the powertrain. I'm sorry"-who sells a vehicle and doesnt handle issues that come up the very next day after the sale!? Total BS. Do not recommend this dealer.
They are swindlers. - ChrsitinaP
I brought a dvd player in to be repaired. It was working and playing movies but my toddler had put coins in the machine so it made a whirring sound. I paid $130 for them to take the coins out and had been told that the DVD player was working. Got it home and it did not work at all. So essentially I paid them to break the device and they will not honor the repair and fix it for me without having to pay them again. Which means they are calling me a liar and claiming that it worked when they gave it to me but it did not. They are dishonest swindlers. Do not do business with them.
In New Jersey
Buick GMC of Mahwah
Flemington Chevrolet Buick GMC