49 New Jersey Mercedes-Benz Service Centers

Everyone is very polite and competent, from the check in - cliffstanley

Everyone is very polite and competent, from the check in desk to all of the service reps. They explain in detail what they will be doing to your car. I know my car is in good hands and will be ready for pickup when promised. What more could you want?

I can't say enough wonderful things about my experience - Lnelson1230

I can't say enough wonderful things about my experience with Mercedes Service, especially with Willie Caldwell. He truly goes above and beyond every time, making sure everything is taken care of with such professionalism and genuine care. Willie makes the whole process stress-free, and you can tell he really cares about his customers. The rest of the staff are just as amazing—welcoming, friendly, and always ready to help. From the moment you walk in, you feel at ease and well taken care of. It’s rare to find such a combination of top-notch service and such a warm, personable team. Highly recommend!

Exceptional service & customer everytime I visit . - Lyonsron340

Exceptional service & customer everytime I visit .. My service person Dan Holden is always very helpful & informative.

I don’t know who Jessica is so I can’t rate her but - MJMUNCEY3324

I don’t know who Jessica is so I can’t rate her but Danielle J was great

The service and staff at Mercedes Ray Catena Edison is - hrdwrk9

The service and staff at Mercedes Ray Catena Edison is second to none. The advisors and staff always provide a transparent and great service experience. Omar is a great service advisor. He is extremely thorough and provides a detailed update on your vehicle, always keeping the clients best interest in focus. I highly recommend him and this location for service. I have a few other dealerships local, but I choose to drive the hour to ensure my vehicle is in good hands.

Thank you Ichiaka Doumbia for a good service. - Lesmerinides1014

Thank you Ichiaka Doumbia for a good service. It takes so quickly during my coffee time.

My vehicle was repaired through insurance after a - Basanova

My vehicle was repaired through insurance after a collision, but the collision representative, Neil, completely disregarded most of the repairs I had specifically requested and used nearly $23,000 in insurance funds without my approval — the original estimate was around $15,000. The repair took two months longer than initially promised, and the car was returned to me with the coolant completely drained. I had to bring it back to the dealer due to a coolant issue, but I never received an apology. I originally wanted the car to be restored using the same parts I had before, but the dealership used the insurance funds to install different parts instead. As a result, the insurance company now refuses to replace them again. Even now, there are visible panel gaps and alignment issues in the repaired areas, but Neil insists it’s my problem and says I’ll have to pay again if I want them fixed. He smiles in person, but barely responds to emails or phone calls. I’ve driven this dealership’s vehicles for many years and have recommended it to many others — but I no longer feel comfortable doing so. Very disappointing experience.

Service department is prompt with follow up on vehicle - Tony

Service department is prompt with follow up on vehicle diagnose and action plan to resolve issue.

Outstanding Dealership! - Alexandratint44

Outstanding Dealership!!! The Service Department certainly represents itself with the utmost professionalism as it mirrors the best of the best Mercedes has to offer. Lee Reyes along with Ben Wright and the entire team interact with dignity and respect as they demonstrate an outright commitment to excellence. When the roads are paved with respect, the way they are at Mercedes Benz of Paramus, loyalty comes naturally… THANK YOU TO A FANTASTIC TEAM,,,

Hello, Thanks to Sage in sales and Ted in Service, I - PhillyGirl9500

Hello, Thanks to Sage in sales and Ted in Service, I was taken care of on my visit. Thank you!

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.