Easy Process felt extremely comfortable - Flav1

What a pleasure it was to purchase my 1st new vehicle. Latisha was more than just a salesperson, she made the process so easy. The minute I sat down with her I knew I came into the right place. Thank You!!!

First time leasing and was a great experience! - Trish123

Salesmen were great in working with me and my situation! Very friendly and personable!! I would definitely go back to this dealership to purchase another car!!!

buying a new cadillac - megan

My husband has wanted a new Cadillac for years but did not like the dealer in the area. In January we heard about Hudson Cadillac and stopped by just to check it out. We started talking to the salesman Tracy and the next thing I knew we were in a new Cadillac XT5 and love it. Because of Tracy's personality, friendliness and his humor we knew we would be back. During our conversation with him my husband told him he interested in a Cadillac ATS Coupe. Four months later Tracy called and told us he had one for us to see. He than spent hours with us and within a couple of days had a coupe waiting for us. Tracy was never pushie just to make a sale. He was honest and very informative and because of him we bought the coupe. I totally believe this is how a dealership should be. Thank you.

Brandon - Nanafay

Brandon was very professional and knowledgeable about the used car we brought. He was friendly and patient with (seniors) us explaining the technology in the car. He made the experience enjoyable.

Professional and Personable - Ruth Falvo

The Service Team at this dealership is professional. I needed tires, brakes service, oil change. Work was completed in a timely manner, car runs beautifully.

New Lease Experinece - ve714@aol.com

Form the moment I pulled up to the dealership I was impressed The salesman Michael was smiling and was happy to be of great service.

Momma's New Ride - triciasmoose

This was the first time in a long long time I have bought a car from a dealership. Bob Gordon was great making sure I knew everything before making my decision. He is tops in customer service and I look forward to a long relationship with Patrick Buick GMC! Knowing they will always welcome any questions or concerns I have gives me great peace of mind! Thanks Bob and the whole staff, I love my new Equinox!

Fast ,easy - intensedakota45

Great staff very helpful, quick turnaround on service.call back are immediate with an update. Great fair price on vehicles.would buy from again in the future on next purchase.

Awesome service - Courtney Hess

Our Experience with tradition was certainly the best we have ever had when it came to buying a car. Jeffrey , our sale representative, was very professional and good at keeping us laughing. The tradition team made buying our 2015 Impala a breeze. We we're very happy and satisfied with the service we received 😊

Leasing - dcrummell

Karp has always made us feel welcome at there dealership. No questions were to dumb and the answers were not over our head. We have dealt with Michael Rosenberg for 4 vehicles and have been treated very professionally and personally .

Excellent customer service with my repairs! - CMallin

I worked with Tommy at Vail Buick to have my car serviced and repaired and have to say I felt like he really took care of us and looked out for our best interests. He was honest, kind and timely, I would highly recommend him!

Amazing small town dealership - RedneckGirl

I have bought two new vehicles from them and would go back to buy another one. I also get all my service done there. I can't say enough good things, I love this dealership. The people are friendly and are willing to help with anything. The body shop also has great people. Margaret always comes over to say hi and asks how things are going, if she isn't busy with another customer.

Amazing - Sean9045

Great people, treat you with lots of respects. Salesmen Brian eckert best there by far. He was great with making me feel comfortable about the deal and made me feel confident in the dealership

A family! - Thanks1

I came in on a late Saturday afternoon to look for a vehicle I had saw online. I wasn't intending on purchasing anything for at least a couple of months. Al was asked to help me and from the first handshake to me signing my paper work, he was one of the best salesman I have ever experienced. Al was friendly, relatable, down to earth, knowledgeable, and welcoming. I did not feel pressured nor was I treated like just another dollar sign. Doug came in to assist with the finance portion. Knowing my credit was not the best I asked Doug if he would fight for me. And he did just that. He spent an entire day back and forth with banks so that I could drive off in the vehicle I came out there looking for. So to rate my overall experience, I would give these gentleman 5 stars! Great customer service and patience. I appreciate all the effort that was put into getting me my new vehicle. Thanks for putting up with me! Shellie

bought 6 trucks from them over 14 years - rachelrosie

I bought 6 trucks from them over 14 years....fair deals...family owned and always nice to see the same faces there.. Thanks Guys for always taking good care of me and my family

Excellent service - Love my GMC Sierra

Jim in the GMC service department was fantastic! He got my truck right in for service and kept me informed of the process until my truck was done. I truly appreciate the extra level of customer service I have come to expect at Matthews from Jim, John and the whole crew. It is always a delight to see Nancy, she is the most charming lady and always so very pleasant and kind.

Awesome Experience - acaceres

I walked into Potamkin Cadillac expecting to drive away in a 2018 ATS and what happened after that was just pure magic. Maggie Walker, sales PROFESSIONAL, rolled up her sleeves, advocated for me and was able to upgrade me and put me in a beautiful CT6 for the same price I would of paid for the ATS. The whole team was great and made things happen for me and my family. I feel like I won the Lotto - What an Awesome Experience!

Outstanding service, recommend to everyone - Suffster64

The most pleasant car buying experience I’ve ever had! The customer service was A+! Everyone was extremely accomidating, considering I live 5 hrs away. They were able to work with me and find a car that met all my wants and needs, and within my budget. Randy, Alex, Lynn, Brian, and Paul were all a pleasure to work with! Thank you all for helping me find the right vehicle for me!

Awesome Experience - Penny Lyman

I can't even begin to explain to you the excellent service we receive from Rick Bokman. The staff is by far very knowledgeable of the vehicles and products they sell. I have only been a customer since 2011 and purchased our 5th vehicle today. Every time I am greated with excellent customer service from Troy Brenneman our salesman to Mike Bokman to finance and even when we need service. They have gone above and beyond for us everytime. I am a very pleased customer with all of the services I have received. If its not right they make it right! Rick Bokman staff is by far the BEST in the business! If you are looking for a class act dealership that will treat you right look no further! Rick Bokman is the place!

Terrific dealer - Outstanding Service & Value - 1stQuality

Riverhead GMC is a terrific dealer. I recently drove out there to comparison shop a dealer closer to my home. Not only was Riverhead GMC's pricing more competitive, but everyone I dealt with was professional, courteous, low-pressure, and helpful. I highly recommend Jane, my salesperson. I also received helpful support from Michael in management and Prescott in Finance. Malcolm the Used Car manager helped with my two trade-ins as well. I arrived in the morning and was able to drive home in my new Canyon the same day. A+

Excellent - Cathy@27

Very helpful & explained everything well. Showed how to operate new features. Asked if we would like to take a test drive. Very help with the paper work.

Pricey, but Great leasing experience. - Beach614

Very pleasant experience, but vehicles are highly overpriced in comparison to dealerships outside the new york city area. I had an offer from a New Jersey GMC for a much cheaper lease. Overall, the staff at GMC Milea in the Bronx were very helpful and I had good car leasing experience. I just wished I had a better price for my lease.

Great Dealer Ship to deal with - proet836

This is our second Sonata. Would not go elsewhere The first car we leased went very well and Jeff was a joy to deal with. When the time came to get our 2018 never went any where else . We called Jeff and told him we were ready for our next car, and as expected he made it a smooth experience. In 2021 we know where we will be going again.

Extremely Satisfied - Akc0122

Knowledgeable and courteous Service Department. Always satisfied with quality of technicians work performed. Comfortable bringing my vehicles in when services needed. Treated with respect and efficiency. 10+ Stars!

Used car purchase. - ASmith

I had purchased my used 2015 yuckon from there, and had an overall excellent experience! My salesman went above and beyond to make sure that I was comfortable with the vehicle I was buying! They also worked hard with getting us our affordable price. Said and done I will go back there over and over for every car!

horrible - Kari Venetis

Nothing but issues with our 2017 GMA Acadia. Had the vehicle in for issues in the front end. First time the vehicle was in they reset a sensor. The second time needed to replace right strut and did some transmission work. Due to the strut issues needed new tires at 25,000 miles. How is that even possible? Service super hair only says she us sorry we are disappointed in the service and quality of the car. This is an unacceptable answer. The only reason they received one star is for the nice Ford explorer rental car we were given, which will be my next lease. kari 3/30_2018

Great deal and great experience! - bobby4959

Found a 2017 Chevy Tahoe online, called Petar on Saturday - came from Suffolk county to see the vehicle. No pressure no hard sell - he let the car sell itself. Was very helpful and answered all our questions and even stayed late for us. Best salesperson we've ever dealt with. Felt very comfortable with everything the dealership made available. Picked up our beautiful new Tahoe today and the most professional group I've ever encountered. Would definitively recommend coming to North Bay Cadillac Buick GMC for any car. So pleased we made the trip.

Poor Customer Service - Luca B

Absolutley the worst customer service experience I have ever had, and I owned a Yugo at one point. Does that tell you something? The Service Dept at Burdick did nothing to help with covering a Side Detection System issue. My $52K Enclave had an issue with the Side Detection System at 49,300 miles. I made an appointment immediately to get the repairs covered under warranty. Due to the death of my Father, I had to reschedule the appointment. I also had to drive the vehicle 250 miles to watch my Father die, then return hom, then travel 250 miles to bury my Father. By the time I had arrived at my rescheduled appointment, the vehicle had 51,000 miles on it. 1,000 miles out of warranty. Burdick did NOTHING to help me, as a customer, to get this repair covered by GM. Lots of conflicting information from GM and Burdick regarding the decision, and who was respinsible for making the poor decision. Burdick input my info into the GM calculator to determine customer participation for non warranty repairs. THAT IS IT. NOTHING MORE. I have since taken the vehicle to another dealership that could not believe the way I was treated at Burdick. I tried to contact Roger Burdick himself to inform him of this pathetic situation. Instead I get a call back from a Ken Elander. Mr. Elander was very abrasive, and not helpful. He basically told me to take my vehiel to another Buick Dealer. If this is the kind of customer service you want, go to Burdick. If you want REAL customer service go to ANY other Buick dealer. Stay away. The aggravation is not worth it. I left a poor review on Facebook, and saw another name of a customer service person, Ryan Meeker(?). I contacted him to inform him of this issue, and he was no help either, no surprise. Burdick is the absolue worst customer service dealership I have ever dealt with.

Sold a bad truck 10hrs driving to dealership frustrate - Mad@ellis10x

I was sold a truck for 38k that was not shifting correctly issue was reported dealer serviced looked at it said it was i took 2 service members for a ride they said it was not shifting normally a after 10hrs traveling to the dealership for the same the issues that still exists was looking at another 8 hrs drive time and hope issue is fixed got frustrated after 3 months and want to trade out dealer said they would give me 36k and knock 4500 off of msrp on new truck ok deal. I get there they maxes a mistake and can only give me 31k plus 1k dealer cash. So I lost 6k over 3 months in a truck they sold me with an ongoing problem. Will file a.complaint with GM.