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No hassle shopping - lisa.villalba
So happy with our experience returning our lease for a new one. We were very close to the mileage limit with 3 months still to go. They paid the last 3 months and set us up with a beautiful new lease agreement. We were not pressured into what we couldn’t manage . Tatiana, our sales person help us stay in budget with no money down. She was excellent in answering all our questions. GMC has many promotions and rebates.! Costco program also came into play and we will be receiving a $700 gift card from them. Kevin , the dealership sales manager was so grateful for our business. We have no reason to ever shop anywhere else . This is our second lease with them. Service has always been easy and friendly. They are on point in every area.
Top Reviewed Specialists At This Dealership
GM Certified Sales professional
Pleasant experience - peggygoodwin910
Pleasant experience. It was our pleasure to have Mr Dan Keys as our salesman. He was delightful, pleasant and helpful. We are very very satisfied
General Sales Manager
New 2020 Equinox - gamblingnana
Went in for inspection of 2017 Equinox and left 4 hours later with a new 2020 Equinox. Charles Albanes is the greatest. Got me in and out with very little trouble.
G.M. Product Specialist
Mike Vargas - Excellent No Pressure- Caring Sales - Leslieh
First, I've always driven a Mercedes as a primary vehicle. When a deer totaled it, I was in the market for a new car. My second car is a Buick. So when I went into the dealership to have it serviced, I decided to browse the Cadillacs for comparison with the Mercedes.
Michael Vargas was amazing from start to finish.
His "No pressure" style, patience and information was more than helpful to me. As the weeks passed, Mike followed up with me without pushing me in either direction. Finally, I drove the SRX Luxury and was very surprised that it out performed the Mercedes, GLA. It felt better on the road, the interior (dashboard) was nicer, and the navigation system was less cumbersome. I loved the voice commands. (I have grandchildren so this is key feature for me)
I felt like Hudson Cadillac and Mike Vargas, worked hard to get my business. I felt valued. So, I chose the SRX Luxury. So glad I did! The car is amazing.
I highly recommend this dealership, this salesman and this SUV.
Thanks, Mike Vargas!
Pre-Owned Vehicle Sales Manager
Thorough walk-through of the vehicle - lleeintegrity
I thought Robert Gordon was very thorough in helping me set up the app, OnStar and walking me through every detail of operating the car.
Certified Sales Professional
Second Time Around - rwalter1
This is the second vehicle we either purchased or leased from M&M. Both experiences were excellent. Sharon Tilden and Bill Milano were both very professional and new there business. We leased our new 2020 Buick Enclave through the Costco Auto Program of which M&M is a participating dealer. The process went very smoothly and we were very pleased with the bottom line.
Sales and Leasing Consultant
MOST PLEASANT experience leasing 2020 buick w/ Craig Graber - B&B cas
Have to say " thank you" to Craig Graber for making my husband and I experience from leasing a dragged out night mare with a different dealership jerking me around for a few months and into a quick pleasure to doing business with at Karp Buick. It was night and day! Craig was Professional , easy going, not rushed ,listened to our interest of needs of what we were looking for, along with some great leasing perks that the other dealership never gave us for doing business with oh well there loss in Want Buick... I will highly recommend Craig as well do business in the future.
We also want to thank that wonderful Ms. Terry Servone she had went over and beyond that works in finance to getting us where we needed to be at in leasing our new 2020 Envision and it was a PROCESS but took care of everything. Such a nice & pleasurable person Thank you Terry for all....
Master Sales and Leasing Consultant
Sales and Leasing Professional
Amazing small town dealership - RedneckGirl
I have bought two new vehicles from them and would go back to buy another one. I also get all my service done there. I can't say enough good things, I love this dealership. The people are friendly and are willing to help with anything. The body shop also has great people. Margaret always comes over to say hi and asks how things are going, if she isn't busy with another customer.
Fast and wonderful - Chevy girl
I emailed Joe Orta as he was referred to us and he and Fran were great! Joe emailed me pictures and worked all the figures over email! I never had to come to his store like everyone else told me I had to! When I got there Fran was waiting to show me the equinox and it was everything they said it was! They even gave my son a Chevy hat and book bag!! I was very impressed and everyone was so nice there! Just a good experience! Thumbs up guys!!
Very happy customers - susanne.mark
This is our 5th Cadillac lease, and the 3rd dealership GM we have dealt with. King O'Rourke has been by far the best experience. Jackie went above and beyond to find rebate offers available to us, one of which I did not even know was offered thru my employer. Jackie and also Mark went above and beyond in making us feel welcome. We got the car that we wanted. Even though this dealership is an hour ride away from our home, we will definitely be back when this current lease is up
Love my new Enclave! - Lori Looch
Great experience with everyone at Milea! Michael Luciano was an exceptional Salesman and very easy going and knowledgeable. Didn't feel pressured at all. Highly recommend!!
Excellent - Melissa59
It was an excellent experience working with William Schramm at Nye Automotive group in Oneida, NY in purchasing my 2019 Chevy Blazer. I felt that I got a fair value on my trade in. I received a discount that I was not aware of being available. He made the process of purchasing a new SUV easy and getting what I wanted.
Outstanding service, recommend to everyone - Suffster64
The most pleasant car buying experience I’ve ever had! The customer service was A+! Everyone was extremely accomidating, considering I live 5 hrs away. They were able to work with me and find a car that met all my wants and needs, and within my budget. Randy, Alex, Lynn, Brian, and Paul were all a pleasure to work with!
Thank you all for helping me find the right vehicle for me!
Great Dealer Ship to deal with - proet836
This is our second Sonata. Would not go elsewhere The first car we leased went very well and Jeff was a joy to deal with. When the time came to get our 2018 never went any where else . We called Jeff and told him we were ready for our next car, and as expected he made it a smooth experience. In 2021 we know where we will be going again.
First class experience when buying a car! - Steven B.
Pam, helped find the perfect size car for our family! They helped with turning in a lease and and taking a trade for a New Arcadia! The car is Beautiful and ride is comfortable, adjustable 2nd row bucket seats won the kids over. Everyone in the store was helpful and nice! No high pressure!
Excellent - Doreen15
Fred Vinciguerra was very helpful and very polite not pushy great asset to Buick. Would definitely buy a Buick again Staten Island Buick was great all employees were A one
Excellent experience! - JoeB92
Thanks to our salesman Bill Tsevas, our car buying experience was one of the most enjoyable, least stressful experiences we've ever had, and we've been through the process many times before!
Great Customer Service! - Freddy, Bronx, NY
Lasorsa's John Zahra is a true professional of the highest caliber. I visited recently. He treated me with the utmost dignity and respect. Made my visit seamless. Of course, my car Mitsubishi Outlander Sport 2016 was also serviced comprehensively and efficiently. Thank you John Zahra and the LaSorsa team!
Pat duke and Jonathan Carpino were exceptional at... - jsimonizer
Pat duke and Jonathan Carpino were exceptional at handling all my needs and concerns. They made my car buying experience a memorable one and I would highly recommend them to my family and friends
Fantastic - Erikahancy24
Jeff Bradley made everything so simple for me espcially since this was the first time I ever purchased a vehicle. Five stars! I would definitely highly recommend him and this dealership!
Thoroughly Satisfied - Rachael Ziegler
I purchased a 2014 Ford Expedition from James Bruni July, 29 2019. The experience with "Jim" was exceptional, no pressure, friendly and courteous. Upon purchase it was agreed that some minor rust repairs would be completed. Repairs were made much to my satisfaction, unfortunately it took 3 weeks for the repairs to be completed. Was happy with the loaner vehicle they had provided for that duration. Upon pick up of the vehicle the driver side power window ceased working and I unfortunately had to leave it with them for another 2 days, after not having my vehicle for 3 weeks. Service staff was courteous, particularly Josh, who has been a true joy to work with. My extended warranty that I purchased in addition to the $23,567.00 cost of the vehicle, covered the repair. Nine days ago I returned the vehicle for service due to a sunroof that would not shut. Once again was provided with a loaner (the saving grace of the whole situation). Was told that the frame needed to be replaced, that the warranty would not cover it and that I would need to pay $1500.00 for the repair. Feeling as though I had purchased the vehicle with a faulty sunroof frame, I was dismayed about having to pay that much for the repair, and thought that based on sheer ethics, moral grounds, and standing by the sale alone, that I should be meant halfway with some sort of financial responsibility. Unbeknownst to me, and hopefully, unbeknownst to them, the vehicle was sold with a faulty sunroof frame. I explained this to Josh and was told that there was nothing he could do about it and that the owner would be in touch. For four days I heard nothing from anyone at the dealership. Upon the sixth day of them having the vehicle I called the service department and left a message with Phil for Josh to call me back. Never received a response. On the seventh day of them having the vehicle I received a phone call from John requesting me to bring back the loaner vehicle and was asked to pickup my vehicle unrepaired. Flabbergasted that no work had been done to the vehicle for all of those days I reluctantly agreed to bring the loaner vehicle back the following morning. After sleeping on it, I realized how foolish it would be to pickup my unrepaired vehicle that they had for eight whole days, I called Josh first thing in the morning and said that regardless of who was paying for the vehicle, the repair needed to be done. He told me that the owner agreed to put $300.00 towards the repair. Now, nine days later and deeply dissatisfied, I am told by John that it will be another 4-5 days for the part to come in. This whole ordeal will be, at best, a total of fifteen days! After already having not had the vehicle for twenty one days due to the rust repair and driver door window issue, it will now be a total of 79 days that I have owned this vehicle, 36 of which have not been of use to me. I want to change this review and be a satisfied customer. Will follow up when this situation has been settled.
The owner reached out to me as soon as he was informed of the depth of the situation. He was reassuring, kind, apologetic and extremely sincere. He met me more than halfway and I ended up paying $500.00 compared to the $1500.00 originally requested. I was thoroughly satisfied with the work and will definitely be bringing my vehicle back for service in the future. Would also purchase a vehicle from them again and recommend to others.
Since 2011, I’ve been leasing Buicks through salesman... - Cpazder
Since 2011, I’ve been leasing Buicks through salesman Chuck Schmidt. Every three years, Chuck bends over backwards to get the very best deal for me.
Staff is very professional not overbearing or intrusive.... - Young
Staff is very professional not overbearing or intrusive. Deals are good and staff are knowledgeable. I recommend. I dont foresee any issues working with them in the future when it comes to dealing with my vehicle.
Service was horrible-DISGUSTED - happy2bme
DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he overextended his customer service skills to the fullest extent! I don't have a single complaint about my first experience.
My second, I didn't realize it was going to turn into a complete nightmare of an experience until now, a month later. Phil helped me out initially with the check-in process and is "no longer an employee." Hmmm. When I checked in, I handed him a piece of paper that was given to me from Advance Auto Parts in Batavia with the scanned code p0010 after I went there with my "check engine" light on. It referred to cam accentuator(sp?) solenoid or something similar to this. The gentleman at Advance told me that it controls the oil flow to the engine. So, scared half to death, because the earlier repair was an oil leak, I called Bob Johnson and talked to Phil. Back to the check in- So, Phil had the document with the p0010 code on it. What happened next? The code generated by their scan is p0013! How could that be? A day earlier it was p0010 and now p0013? Were there multiple codes? And only one was repaired? That seems logical to me. Do you guys listen to your customers when they tell you about the vehicle and what is going on?
So, I have an extended warranty- a pretty good one. $100 deductible, bumper to bumper. p0013 repaired on 8/8/19. Fast forward to today 9/20/19- check engine light is on and off for a couple days. Car is stalling on idle. Code p0010!! I AM LIVID! AND THEN, DO YOU THINK THAT THEY ARE GOING TO ADMIT THAT THIS WAS SUPPOSED TO BE FIXED THE LAST TIME? THAT MAYBE THERE COULD HAVE BEEN MULTIPLE CODES? OH, xxxx! NO WAY POSSIBLE! THEY WANT ME TO PAY ANOTHER $100 DEDUCTIBLE AND CHARGE MY WARRANTY PLAN FOR WHATEVER OUTRAGEOUS AMOUNT! YOU HAVE THE WRONG IDEA, AND I AM NOT GOING FOR IT! I am not stupid!
Don't bother talking to the service manager Heather or even better attempt to get in touch with her manager “Rob.” At least that is what I was told by the “operator.” She wasn’t even sure who “Heather’s” manager was and I heard her asking someone within close range. She did say his last name but I didn’t catch it before she rapidly transferred me to this phone company voicemail. I have no way to confirm it because the voicemail that I was transferred to was a general voicemail without a name, which in my opinion is very unprofessional for someone in upper management. Heather wasn't even the least bit helpful and lacks the tiniest bit of compassion. It's just really about money. And that's sad. When someone tells you their situation, you have to put yourself in their shoes and imagine what it must be like- “compassion!” Some people just are incapable. She told me “you are free to go elsewhere.” I am also free to file complaints which I am doing because I honestly feel like it that should have been fixed the FIRST time instead of charging this struggling single mother of a disabled child two times in a month a hundred-dollar deductible. When I am wrong, I have no problem saying “I am sorry, and what can I do to help or make amends?” Just life’s lessons…. Sorry for the long post… Have a good weekend everyone!
Talk to Andy Ashcraft if possible - Rooster
Andy was amazing to work with. Never pressured us and went above and beyond to find the car we were looking for. He even offered to bring any car we wanted to look at right to the door instead of us walking around to look. He met us at the door when we arrived as well.
Took car on time and all service was completed that I... - Coach4040
Took car on time and all service was completed that I requested they also washed and vacuumed my car. Car was ready sooner than I expected service Dept did an excellent job.
Excellent - 84antoni
She is very nice person, great conversation, all the time trying to help you , I’m very happy with her service and her professionalism , Thanks
Best Salesman, best deal, best dealership - dcapparelli
I was completely impressed with the Professionalism and negotiating skills of my Salesman Jeff Ostrander. He was the only one out of all the local major Buick/GM Dealerships that "heard me" and understood my budget. He never lost touch with me and kept me informed of all the new incentive's without pressuring me to "make the sale" . After a recent loss in my family, buying a car was the last thing on my to do list. But Jeff did all the work for me and made the entire car leasing experience one that I will never forget. Thank you Jeff and Bill Rapp Superstore for the kindness and respect you have shown me. God Bless you all!
Incredible customer service - lisapantano9
Megan is always friendly and gets the job done!!! They don't sell you anything that you don't need...and they keep my vehicle safe for my family each time I bring it in they go over everything!!!!
Second Car I leased from this Dealership - deborahmilone
My lease was up at a time my husband was very sick. Desmond and the whole dealership was very helpful getting me into my new Encore during this stressful time. I can't thank them enough for all they did to help me
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