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Wonderful experience! - carol.damato
Thank you Mitch (Friedberg) for your wonderful, professional and friendly service! I am thrilled to be in my SECOND Buick Encore! Mitch made the entire transaction so stress free and worked very hard to obtain the vehicle that was right for me! I can't say enough about how happy I am with Mitch and the entire SUN staff...everyone works as a team ...and as soon as you walk through the door your are greeted by a friendly face! I would highly recommend Mitch in Sales and SUN to my friends and colleagues...as a matter of fact...I already have....thank you all for setting the standard of excellent service! I'll be back in 39 months! :)
Top Reviewed Specialists At This Dealership
GM Certified Sales professional
New Car Purchase - PC082419
It was great working with Helena, Alison and Steve. They were all responsive to our questions, accommodating with the terms of the vehicle and made sure we knew the ins and outs of the car.
Truck Manager, Sales and Leasing
Overall great experience w/Brandon Faron - SC
Overall the purchase was a very straightforward and my sales person, Brandon Farron, was fantastic to work with. I negotiated a few repairs to be completed as part of the transaction, and Brandon maintained contact throughout the entire process. The negotiating was super straightforward. Do your research on the vehicle (Cargurus, KBB, etc.) and come in with the knowledge and it will be very smooth. Also, ask to work with Brandon Farron!
very pleasant and rewarding - ALANKRELL
before I went to the dealer I knew the exterior & interior colors I wanted for my new Cadillac. There were very few cars in the tri-state area with these features, so my options were limited. Being a current customer, I went back to Charlie Albanese to work out a deal that was good for both of us. we worked & worked and finally reached a price that was good for both of us. The car was ready when promised and their follow-up was excellent.
Car shopping at Patrick GMC was GREAT! - lbsradford
Bob Gorden is a good sales person with a great personality. He never made me feel like I was being pressured to buy a car. He was patient and answered all of my questions about the car. He printed the information regarding recalls and accidents. Great car buying experience
Certified Sales Professional
Amazing - 2019 Caddy Escalade
Mark Bolger was fantastic! No pressure, great personality and his sense of humor amazing! Everyone was friendly, helpful and knowledgeable. Refreshing way to purchase a new car!
Pre-Owned Vehicle Sales Manager
Vehicle Purchase - Nathan1234
Bought two vehicles here from out of town. Very efficient team. When I showed up they had everything ready I was in and out quickly. Overall good experience.
Internet Sales Manager
Second Car I leased from this Dealership - deborahmilone
My lease was up at a time my husband was very sick. Desmond and the whole dealership was very helpful getting me into my new Encore during this stressful time. I can't thank them enough for all they did to help me
bought 6 trucks from them over 14 years - rachelrosie
I bought 6 trucks from them over 14 years....fair deals...family owned and always nice to see the same faces there.. Thanks Guys for always taking good care of me and my family
Excellent - Melissa59
It was an excellent experience working with William Schramm at Nye Automotive group in Oneida, NY in purchasing my 2019 Chevy Blazer. I felt that I got a fair value on my trade in. I received a discount that I was not aware of being available. He made the process of purchasing a new SUV easy and getting what I wanted.
Outstanding service, recommend to everyone - Suffster64
The most pleasant car buying experience I’ve ever had! The customer service was A+! Everyone was extremely accomidating, considering I live 5 hrs away. They were able to work with me and find a car that met all my wants and needs, and within my budget. Randy, Alex, Lynn, Brian, and Paul were all a pleasure to work with!
Thank you all for helping me find the right vehicle for me!
Spurr made it happen - charlieG73
The Spurr Dealership has provided my wife and I with great vehicles for many years. We always look for Jeff Greninger to handle our new car purchase or lease. Jeff works calmly, and efficiently. He has never pressured us into anything; he gives us the facts about any vehicle we want to talk about.
Excellent - Doreen15
Fred Vinciguerra was very helpful and very polite not pushy great asset to Buick. Would definitely buy a Buick again Staten Island Buick was great all employees were A one
Excellent experience! - JoeB92
Thanks to our salesman Bill Tsevas, our car buying experience was one of the most enjoyable, least stressful experiences we've ever had, and we've been through the process many times before!
Dan Cunningham was great! - dennispro87
Bought my truck from Dan Cunningham. He made it easy and helped me get a great deal! Go see Dan he knows his stuff! King o'Rourke had a great selection too!
Jonah was attentive and informative - Mgram62
I just leased a 2019 Equinox with Romeo Chevrolet Buick GMC.
It went smooth, quick and painless- thanks Jonah and the rest of the team for excellent service and great price!
Great Dealer Ship to deal with - proet836
This is our second Sonata. Would not go elsewhere The first car we leased went very well and Jeff was a joy to deal with. When the time came to get our 2018 never went any where else . We called Jeff and told him we were ready for our next car, and as expected he made it a smooth experience. In 2021 we know where we will be going again.
Bidleman does NOT stand by their product - April
I bought a 2018 GMC Terrain brand new. After 13,000 miles all 4 of my rotors were pitted and grooved. First Wayne Harris, the Service Manager, told me that there was probably a stone. When they couldn't find anything wrong he claims they are "weathered". Another dealer pointed out the rotors NOT Bidleman. Now they won't honor the warranty. They blame the warranty company but the Senior advisor at the warranty company told me that Wayne Harris won't budge on fixing them. I have pics of the rotors and went to several dealers and they ALL said it is defective material. The brake pads and everything else are perfectly fine. The service writer Dave said that if it were him he would replace them but it wasn't his call. The company bought out Don Davis which is a shame because when it was Don Davis GMC they cared about their customers. Spoke with Sam LaNasa, the Manager,and he was going to see what he could do but of course it's been over 2 weeks and still no call back. This company does NOT stand by the products they sell and they sure don't stand by their customers. I will be looking for a new vehicle for my daughter and you better believe it won't be here. They are there to just sell at any cost! NO compassion for the customer at all. Wayne Harris is NOT a service manage you want to deal with!
Awesome! Great Service - VM
First time buying car from Bill Rapp and my experience is very smooth, easy and hassle free! Loving my 2019 GMC Terrain! Jeff Ostrander did an outstanding job! Will buy another car from him again!
It was a pleasure working with Vincent Epping - carla.nikol.perez
From the beginning, Vincent listened to what I was looking for and made sure I picked the right car. I love my 2019 Terrain Black Edition. Best experience I've had purchasing a car.
worst experience - will not be back - SAMPRINZI
Where do I begin...we purchased a 2019 GMC Sierra from Jim Macaluso on On June 13, 2019. Our experience with Jim was great. As part of the deal, he was able to get the reluctant sales manager to throw in a hood protector and window guards, even though they didn't seem to want to despite the fact that we were long time returning customers. So much for loyalty. Anyway, on June 17 while driving down the expressway during rush hour traffic, the hood protector came unattached (or so i thought)from the hood and was bending ready to snap off in the middle of bumper to bumper traffic going 65-70 mph. I had to pull over and when i got out i realized the protector was not attached in the middle as it DID NOT FIT THE VEHICLE!!! The negligence of this dealers ship putting an incorrect accessory on put both mine and my daughters lives in jeopardy ,as well as the other drivers had it fully snapped off and gone into traffic causing an accident or injury to another driver or vehicle. NOT to mention, that we had to find any thing we could to use to remove the last screws that were still attached on the side of highway by holding the hood against wind from the traffic and praying no car hit us. The negligence of your service department was FULLY to blame for this. Fast forward to calls with Heather the Service Manager, I went to the dealership so she could see the damage to the paint and also make arrangements to replace with the CORRECT part and there I met Service Advisor Steve Gordon. When he heard the story of what happened to us, he had the audacity to LAUGH! It was unbelievable, and Heather stood right there and did nothing! While spending days working on all this and we also found out from our bank that they had not received payoff from our trade 10 days later, and we were charged a late fee. I called the finance manager Don Shade and left a message. NO return call. I called the dealership and asked the operator for the general manager and I was transferred to the voicemail of Zach Stahl and i left a message. Zach Stahl is also the name listed on the letter we were provided at the time of delivery as being the Sales manager. After a few hours of no response, I left another message for Don Shade, and I called the auto attendant and entered Zach Stahl's name and left him another message. A short time later I received a call from Bill Simpson who said he was the Sales Manager. I told him that based on the document the dealership gave me and who the switchboard operator transferred me to, that it was supposed to be Zach Stahl. He replied that he had been there for about a year and they still did not have his voicemail set up correctly. REALLY???? I told him that as a professional, that was one of the most unprofessional excuses I have ever heard. How does a person in a position like this allow that? Anyway, I explained everything that had transpired and how dissatisfied we were as customers, and told him we would be in later that evening to meet with him in person. Now I never did receive a call back from Don Shade, but low and behold he was one of the first people we saw when we got there. He saw us and turned and walked away. Another fine example of professionalism. We met with Bill Simpson, told him how we felt, that we had no desire to ever work with this dealership again, and he plain and simple didn't care and never even tried to offer or do anything to keep our business. This was the 5th vehicle we have purchased in the past 4 years. We have spent approximately $200k in this dealership, and we were looking to purchase two more vehicles in the next few months in our family. Since this nightmare, we have already gone to another GM dealer and purchased one of those two, and the other will be in the next couple months, also NOT from Bob Johnson. Now I say this to let you know that the employees at this dealership are the direct cause of this loss of business. I know we are just a small fish in your pool of customers, but we will do our best to discourage anyone we can from coming there in the future. Completely disgusted. If this review raises any concern in the Bob Johnson corporate management team, we would be happy to discuss this,but we will not discuss anything more at the local level. It will be interesting to see how important customer service is to the Bob Johnson name.
Robert and the sales manager were great. - pacabn
As a GM employee I felt well taken care of. I'll be back to trade in my 2015 Tahoe in a couple of years and look forward to my experience again. Thank you. Paul
Pricey, but Great leasing experience. - Beach614
Very pleasant experience, but vehicles are highly overpriced in comparison to dealerships outside the new york city area. I had an offer from a New Jersey GMC for a much cheaper lease. Overall, the staff at GMC Milea in the Bronx were very helpful and I had good car leasing experience. I just wished I had a better price for my lease.
Excellent - 84antoni
She is very nice person, great conversation, all the time trying to help you , I’m very happy with her service and her professionalism , Thanks
Repair - spookusn
I had a problem with my ignition switch as it wouldn't turn off. Had warranty coverage that covered the repair. A nice salesman took me to the service department to see the service manager Gary Wilson. He took my vehicle in right away. Found the problem right away and fixed it within a half an hour. I was very pleased with the quick service and the courtesy of the sales and service staff. THANK YOU GENTLEMEN!!
Great - Boca225
Drew was very friendly and very helpful. He worked with me on giving me a great price and was very informative with details. Great experience at Rockville Centre GMC
Happy as can be - Hotrod
Ellis chevrolet and gmc has the best customer service and sales department is a great dealership. Friendly and very customer oriented. This dealership gives me the best bang for the buck ever. I have a favorite salesman that came from a local dealership that closed and went to Ellis. I went there cautiously not knowing how it would be, they eased my worries within the first few minutes. Very courteous and eager to satisfy my needs. I am now a very satisfied customer and will continue to buy my future vehicles from the Ellis family and I'm glad to be a member of the Ellis family. Rest assured this dealership will treat you in the same manner. Scale of 1-10 they are definitely a 10.
wont recommend salesperson Again - Kim6611
I bought my 2016 GMC Terrain in June 2018, no complaints great people to work with. The salesman told me, if I recommend anyone there would be something in for me. I recommended my brother in the spring 2019 to go and deal with Phil Pitts. He did, and bought a $60,000 truck and told him who recommended him. I did not receive anyThing, not even a thank you, gift card, nothing!!!!
White Glove, Best Car Buying Experience I Ever Had!!! - Vinny R.
This place and these guys are awesome!! I read the reviews prior to calling and one stood out particularly about Alfonso (Carlino) Sales Consultant. I decided to call Alfonso. I was in search of a specific (CPO) Escalade ESV which they had. I can tell you from start to finish he was very courteous, knowledgeable, and helpful. He's simply the best! His entire team made this the easiest and best car buying experience EVER! The finance manager John (Frantzis) was an amazing guy and you can tell they really value your business. I was on vacation and I drove from over 2 hrs away to get there and the vehicle will be traveling over a 1000 miles to get home!! Lets just say I have a happy wife! Everything was exactly as described by Alfonso and these guys are all class acts. Special thanks to Chris and also to Lloyd for taking the time to show us and explain all the features of our new vehicle. They really gave us the white glove treatment. I was very impressed by the whole team. Thank you guys!!
Very poor service - Jeff
Told to bring car in for service also told we could get loaner car then turned us away. This place is a joke rude service person named alai last place I would anything.
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