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Amazing staff! Knowledgeable, kind, smooth service... - sabramsn
Amazing staff! Knowledgeable, kind, smooth service oriented and easy service/transaction. I normally don't fill these out or give 5 stars when I do. This dealership deserves it and it behooves one to buy/lease/service a vehicle from them. (Full tank of gas was a nice surprise as well) The little attention to details, give them easily 5 stars.
Top Reviewed Specialists At This Dealership
Master Certified Pre-Owned Sales
The whole staff was friendly and helpful. They seemed to... - scottyshoppe
The whole staff was friendly and helpful. They seemed to share my excitement about the new Lexus I had chosen.. I was under time pressure, and everyone at Lexus of queens understood.
Sales Consultant/ Delivery Specialist
PRE OWNED MANAGER
Always a pleasant and personalized experience! Service... - sellsny
Always a pleasant and personalized experience! Service staff shows a genuine interest. Thorough and complete explanations are provided so their customers can make good service choices. Options provided and great recommendations.
Financial Services Director
Sales & Leasing Consultant
Sales & Leasing consultant New & Pre-own
As usual my car was handled with the utmost care.... - auburnette1020
As usual my car was handled with the utmost care. Everything about my service visit was top notch. Everything was handled well and quick and the car was ready the same evening
Master Certified Sales Consultant
i went in for a maintenance check and was prepared to... - SPAG1
i went in for a maintenance check and was prepared to wait for my car. However a
vehilcle became available and I changed my mind and used it. I woud have to say my whole appointment was GREAT!!!
This dealership is excellent, normal high pursuit of... - Gary.steen
This dealership is excellent, normal high pursuit of excellence as all Lexus dealerships I have deal with in the past. Best sales manager, general manager and service manager followed up with me properly and speedily. The sales person Cindy Rivera was spectacular which I haven’t had this level of service in 35 years. I live in Maryland but I will call her first for any referral or future Lexus purchases regardless if she’s in New York.
Sales & Leasing Specialist
Ari Benchicron is an outstanding salesperson. He is... - Aschlanger
Ari Benchicron is an outstanding salesperson. He is smart, knowledgeable, articulate, perceptive, efficient, responsive and respectful. I have acquired many Lexus vehicles and dealt with many people in sales. To be clear, Ari was the best and made our recent Lexus purchase easy, expeditious and without incident. All of the paperwork was completed seamlessly/accurately and without my involvement. A five star experience.
Sales and Leasing Consultant
We just renewed our 3rd lease with Michael Barone. As... - angelargiuffra
We just renewed our 3rd lease with Michael Barone. As usual, it was a great experience working with him. He is an exceptional professional, who makes the experience something to look forward to. He's a great listener, and such a pleasure to deal with. He is the reason that we keep coming back to Ray Catena Lexus of White Plains ! The service department and the dealership is overall very pleasant as well.
Best Lexus dealership! The entire process was so smooth!... - Dannychen527
Best Lexus dealership! The entire process was so smooth! The team here is awesome! Friendly and professional. Kenny, Joseph, and Luis really took care of me; they are the best! Amazing service! Kenny and Joseph made sure everything was clear and the buying process was simple and easy. Luis the tech guy educated me on the whole car and it was a great experience! I would recommend this dealership to anyone!
This is the second Lexus we have leased or purchased from... - Bob S
This is the second Lexus we have leased or purchased from Lexus of Southampton. We live in Smithtown and could purchase the car much closer to home but the staff at Lexus of Southampton makes the effort worthwhile. Joe, Wayne and Felicia were great to deal with as they were professional, friendly, and competent.
Amazing Car Buying Experience! - nighteyes3771
I could not be more pleased and satisfied with the staff at Lexus of Mt. Kisco. From beginning to end, Katherine Policastro made sure that I fully understood the SUV model I was interested in, and ultimately found me the PERFECT vehicle! She took painstaking care in the preparation and completion of the required paperwork and conducted a seamless hand-off to the F&I Manager: Derrick Brickhouse. From there, he expertly guided me through the final process of the vehicle sale. When I finally walked out to my beautiful Lexus NX300, I found myself immediately at home, comfortable........literally and figuratively. There was no doubt in my mind, that I had the right vehicle for me. I even had the opportunity to meet the Sales Manager: Joseph Kundrat, who took a vested interest in my satisfaction. This dealership has sincerely earned my trust, and my business in the future. I feel exceptionally fortunate to have worked with this dynamic team of professionals.
Finally a luxury car purchase experience that felt like a... - DurhamNewYork
Finally a luxury car purchase experience that felt like a luxury car purchase. So many dealerships are staffed with low energy, surprisingly unpleasant people—especially BMW and Mercedes, both of whom we visited. That’s why this pleasant, knowledgeable and thoughtful group of professionals felt so different. It made it so easy to leave BMW and Mercedes behind and make the move to Lexus.
The quality of the car is superb to be sure, but the quality of service seems equally superior to any of their competitors.
I had the greatest most complete , organized , personal... - jackpots2834
I had the greatest most complete , organized , personal experience!!! Bob Rossworn was the most amazing sales manager I have ever had. He went out of his way to make sure I got the best financial deal and a car with the features and color I wanted!!He is so trustworthy and helped me feel comfortable!!!!Rene Hartman a sales manager actually came in on his day off to make sure all was perfect for my pick up!! Excellent salesman!! Organized and thoughtful! I will always go back to Smithtown Lexus !!🚗 I will definitely recommend Bob Rossworn and Rene Hartman to my friends and family!!!❤️My personal story, I went there as alone a senior widow nervous that I would be taken advantage of. Bob and Rene made me feel comfortable with this whole process.Thank you Bob and Rene ! And now I have my beautiful new red car to enjoy!
These guys especially Cesar and Gasper the service mgr... - rsr2214
These guys especially Cesar and Gasper the service mgr are always the absolute best. Couldn’t be happier with the service.
It’s always a pleasure to bring my car to them.
Absolutely great. I knew exactly what I wanted, and Dana... - ww
Absolutely great. I knew exactly what I wanted, and Dana Romeo made it happen with no fuss and no bother. She made no attempt to talk me into things I already knew I didn't want, unlike the sales staff at Dorschel Lexus in Rochester (which is why I had taken my business to Buffalo in the first place). She was thoroughly familiar with the cars and the options (again, unlike the staff at Dorschel). All of the information I needed was right at her fingertips. She made the entire experience absolutely painless, easy, quick and satisfying. I couldn't have asked for better.
You should shop in Buffalo. Last year I almost bought a... - ww
You should shop in Buffalo. Last year I almost bought a Lexus from Dorschel. I was a little worried about my phone's ability to talk to the sound system, and wanted to try it out with several different settings on my phone. While I was trying to keep track of the outcomes, the sales person talked at me incessantly, distracting me to the point where I gave up. I eventually decided to buy the car anyway, but gave up again when my salesperson ignored all of my emails and phone calls asking for a verification of the finance terms. I waited a year and tried again. I knew exactly what I wanted and was willing to wait for it. Nevertheless, I had an extremely painful conversation with the sales manager, where he tried to upsell me on various options I'd already told him I definitely didn't want. I sent a followup email to another sales rep who had offered to be helpful; she did not reply. I gave up, called NorthtownAuto in Buffalo, got connected to a sales rep named Dana Romeo, and in the course of one very short and very pleasant phone conversation, bought exactly the car I wanted. I would never bother trying to buy a car at Dorschel again.
The Best Customer Service!! - Honey B
I was visiting my daughter in Dewitt when my RX350 developed a problem. I called Burdick and Don told me to bring my car right over. The attention and service I received was exceptional! I did not experience any waiting time. Nick gave me a loaner so I could take my grandaughter to lunch! When I returned Maxwell explained what could have been the problem and off I went. Kudos to Burdick Lexus for extending the most wonderful and efficient customer service!!!
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