19 New York Lexus Dealers

Very helpful and really went the extra mile helping me - stokes.amy

Very helpful and really went the extra mile helping me get the right car and have it delivered.

Jamall and Mohammed were amazing! - ddhenry1220

Jamall and Mohammed were amazing! They made the process smooth and easy, from the test drive to drive off. Every question or concern was immediately addressed which put my mind at ease. I am a forever Lexus customer.

Mark was very helpful and explained the process as it - alb7182

Mark was very helpful and explained the process as it went along very clearly. I was also in a bit of a rush to get back home to CT and he did his best to get me out with my new vehicle expediently!

Raymond provided excellent service to my mom and I. - E.wu0108

Raymond provided excellent service to my mom and I. He answered all our questions and concerns we had. Although he was working with another client, he kept coming back and checking on us. Raymond was attentive - asking if we wanted anything to drink as we waited for him to be done with his other client. He explained the features of the rx 350h very well. Highly recommend!!

The lease on my current vehicle was coming to an end. - helewis74

The lease on my current vehicle was coming to an end. My first leased car. I was worried about how difficult the process to lease a new car from a different dealer would be. No need to worry. The experience at Bob Johnson Nissan was the easiest, most painless car transition ever!! I love my new Nissan Rogue. Thank you Bill Treadway for a great experience.

Service Advisor Jackie Murphy did an outstanding job - Alex

Service Advisor Jackie Murphy did an outstanding job providing assistance at all stages of engine replacement for my RX350. Thank you, Jackie!

Although I had to wait 3 months to receive the vehicle I - arankameyer

Although I had to wait 3 months to receive the vehicle I am very happy that I finally got the car that I wanted!

This LEXUS OF ROCKVILLE now FREPORT, is a fraud. - menchu_lorenzo

This LEXUS OF ROCKVILLE now FREPORT, is a fraud. Review all the attached file, when we purchased the car, they did not disclose that the airbag of our car was deployed and so they can sell it high! They’ve used experian. When we moved in CA, that’s when I found the lied to me! I believed in Karma, Enjoy your money, reap your karma later. I trusted them, I thought Lexus is a well known high class, but that specific place is a fraud! Called their manager MOSENFEILD! He doesn’t care! Called the customer service, they couldn’t do anything, called my sales Vivian, he didn’t respond at all. Wasn’t great that you’ve been stabbed by these people whom you trusted your thousands to purchased a car???? Shameful you guys, don’t have the xxxxx to fix the problems.

Had a very pleasant experience getting my 2024 Lexus 350h - vicpadro

Had a very pleasant experience getting my 2024 Lexus 350h from here. Hassan was very knowledgeable about the vehicle and was able to walk us through the whole process seamlessly. Would highly recommend him and this dealership.

Denise was one of the nastiest people I have ever dealt - Seb1784

Denise was one of the nastiest people I have ever dealt with. She should be working at a Walmart as a cashier! One would expect a refined employee from Lexus. Not the case here at this dealership. And was this Charles first day one the job? Absolute flakes, nasty and unprofessional! No thank you!!

If you are anywhere in the tri-state area and considering - Happydriver

If you are anywhere in the tri-state area and considering Lexus, I strongly recommend Lexus of White Plains and the salesman to meet is Fabio Villa. Throughout the experience, he was friendly, personable, and very knowledgeable about the vehicles, vehicle options, available services, and purchase options. Fabio had a great deal of patience in responding to all of my questions and while introducing all of the vehicle options. In the end, I chose a certified used 2021 UX and could not be happier. As Fabio said, the car is clean and comfortable.

Our Lexus vehicle is parked outdoors. - Joe and Marika Randazzo

Our Lexus vehicle is parked outdoors. The day after an unusually heavy period of rain I noticed that when I opened the front and back driver side doors of the auto, water began streaming out from under the inside plastic panels under each door. Quite frankly I was shocked, as I have never witnessed this with any car I previously owned. I quickly contacted my Lexus service consultant, Maria Morales, who immediately scheduled an appointment for me. She calmed me down and assured me not to worry and that the issue would be corrected. When my wife and I arrived at the dealership Maria was there to greet us with a warm smile. She explained that the situation I described sometimes happens. The doors of the Lexus are designed to harmlessly funnel unusually large amounts of rain water striking the vehicle through pre- drilled drainage holes at the bottoms of the doors. Maria concluded that these holes had likely become clogged over time, and that the staff mechanics had a special tool to clear them. Rather than have us wait, Maria graciously accommodated us with a loaner vehicle. The problem apparently was an easy fix and we have had no more issues with rain water. It is very reassuring to know that whenever an issue with our Lexus should arise we can reach out to a true professional like Maria and obtain immediate help. We are most grateful to Maria for her assistance, professionalism, and kind, courteous nature!

Went there to a guy named Freddy he was racist and not - xxxxx

Went there to a guy named Freddy he was racist and not nice at all. Went to smith town for the same car got respect and a good deal

Buying a vehicle is very difficult. Different Dealers try... - Choksman

Buying a vehicle is very difficult. Different Dealers try and outbid each other. Despite the back and forth the sales manager was professional. We drove 92 miles to this dealer and we are happy with the professionalism and courtesy. They also have a large inventory and gave the best price.

I took my Lexus in for an inspection and any other... - Kmballard16

I took my Lexus in for an inspection and any other service required. I requested to work with Tyler because he is always so kind and knowledgeable and this time was no different. He explained everything to me and all the work was completed along with the inspection and a fair price was charged as usual. Thank you Tyler and many thanks to the service people.

** PLEASE READ**BUYER BEWARE**Unfortunately, I have to... - twingattos

** PLEASE READ**BUYER BEWARE** Unfortunately, I have to update my previous review of 5 stars. I would rate NORTHTOWN LEXUS with ZERO stars. 3 months after I purchased my 2019 Lexus ES 350 (15k mileage) I brought it to a certified Lexus dealer in Rochester, NY for a fuel pump recall and I also asked them to check the rear tires because they seemed very low compared to the front tires. During that time the mechanic found that “ Both rear tire treads are extremely low (2/32) and both are bald on inside edge. Will likely have cords exposed soon.” After mentioning this to Tom, Greg and the dealership manager, David Dipasquale they told me the treads had 6/32 on all 4 tires when I bought it. I have only drove 1900 miles since my purchase and I don’t understand how I already need 2 new rear tires. They could not answer but only make an excuse and blame the snow. They told me that spinning in the snow can cause excess wear. They must have forgot we had a pretty mild January with little to no snow. David also proceeded to tell me that the mechanic at Rochester dealership is incompetent and that he didn’t believe the mechanics measurements were accurate at 2/32. I offered to show David paperwork but he insisted I drive to Buffalo with unsafe rear tires not only risking my safety but a huge inconvenience as well. I have already driven back to Buffalo in February for a different issues and I don’t want to add the unnecessary mileage. I have zero trust in David or anyone from Northtown Lexus, would you? This was the first and will be the only time I do business with Northtown Lexus unless they have NEW management that cares about customer experience and isn’t looking for a quick sale. It’s all about building relationships and David and his team are not interested in doing that.

We tried two different times to test drive a certified RX - globule_lipid06

We tried two different times to test drive a certified RX suv and both times we called to make an appointment within the hour, and they confirmed the vehicle was there. After making the appointment they send you a text telling you to call if you are going to be 5 minutes late or more for our appointment. We were on time and when my husband and I got there were were told the car had been sold. This happened on two different occasions. Total bait and switch. So glad we didn’t give them a dime. I would hate to do business with a company like this.

The Best Customer Service!! - Honey B

I was visiting my daughter in Dewitt when my RX350 developed a problem. I called Burdick and Don told me to bring my car right over. The attention and service I received was exceptional! I did not experience any waiting time. Nick gave me a loaner so I could take my grandaughter to lunch! When I returned Maxwell explained what could have been the problem and off I went. Kudos to Burdick Lexus for extending the most wonderful and efficient customer service!!!