great - tony306
great sales people great service people!!! awesome place to buy a car every one treats you like family great follow up after you leave buy our not I highly recommend this dealership
Top Reviewed Specialists At This Dealership
Master Certified Sales & Leasing Consultant
Sales & Leasing Consultant
Friendly Environment - l44k
All of the people that I came in contact with at Prestige Lexus in Middletown were friendly and helpful. I had an appointment to have my car inspected. I arrived on time and I was taken immediately. My car was ready on time and I was very pleased.
Great experience, very friendly and informative. - Mar
They are very professional, friendly, and patient. I was very pleased with their service.
I would definitely recommend this dealership Rallye Lexus located in Glen Cove, NY
Master Certified Sales
Pre Owned Sales
A Truly Professional Experience at Atlantic Lexus - Bernadette
Meeting Fred (Farhad) Sachmechi was a blessing to a truly phenomenal car buying experience. Fred introduced himself in the parking lot as we were surveying the cars available for sale outdoors. He said he was available for any questions or information we would need. He was direct and asked the insightful questions to narrow down the choices and make the buying experience seamless.
We spent 3 hours with him on our first evening and put a down payment on a car after he had negotiated the best price with his team members. We then informed him that we were trading in a 13 year old vehicle which he handled swiftly and professionally with a polished directness to finish the transaction as quick as possible.
We came back the next day to test drive the vehicle and make 100% sure we were making the right decision. Andre helped us to expedite that with speed and efficiency.
We then sat with Nina in Finance and the first words she said were "Are you excited"!! She was extremely helpful with all finance options and she was so kind and caring in her approach and positive manner.
The following morning Fred was very personable and we truly felt the comfort as we would with a family member sitting around the living room talking cars and life :)
Finally, Nancy at reception greeted us with a smile and immediately connected us with our sales person with no waiting time also offering food and beverages.
All in all, Atlantic Lexus gets a 5 Star Gold Star rating and awards should go to Fred who locked us in for the final sale!!
He is a spectacular negotiator and the Best of the Best!!!
Bernadette and Tony
Financial Services Director
Sales and Leasing Consultant
Lexus - Missy
My experience at Lexus was great. My sales rep Gohar was wonderful I loved my experience with her she is very welcoming, polite and sweet.
GREAT CUSTOMER SERVICE!!! - NormS
I have been buying cars for 40 years and my experience with Lexus of Mt. Kisco and Jon Wylie has been the best I have ever had. My situation was a difficult one and Jon went above and beyond to make my lease purchase simple. No hassle, no haggling and exactly what was agreed on line. Thank you to Dave Sturm for putting me in the helpful guidance of Jon Wyllie. I traveled over an hour to get to Lexus of Mt. Kisco when I have many Lexus dealers much closer and would do so again. Thanks again to Jon Wyllie for all of your help!!!
Master Certified Sales Consultant
Pre-Owned Sales Consultant
Thank you Lexus of RVC - Liz115
I just wanted to send a review of my excellent experience at Lexus of Rockville Centre. My sales consultant, Clement Corriette was very professional and patient. I love my 2018 NX300 and will be a returning customer for sure!
Lexus Certified Master
Great dealership - Chrisp
Please trust me when I say best car buying experience ask for Aldo the manager and Will best sales person ever .Lexus of Manhattan was amazing don’t buy a car anywhere else
My new RX 450h - Jhose
COMPLETELY SATISFIED WITH LEXUS OF BROOKLYN AND SALES REP SHERIF KORKUT. SPECIAL ORDERED MY RX450H LUXURY TOOK 3 MONTHS BUT WORTH IT!! LOVE MY 1 OF A KIND CAR, GREAT SERVICE FROM SHERIF &. THE FULL STAFF
Sales and Leasing Consultant
Service Review - Really great experience - Ed the Mariano Rivera Fan
I wanted to share how much I really like the service in your service center. I didn't buy the car (2015 Lexus RX 350) there but you were pretty honest what was needed and very impressed with the workmanship. I dealt with Rafael Llamas who was very pleasant and helpful. It's a very impressive place and the customer service is A+. Thank you and rest assured I will be back for my next service.
P.S. Thanks again for keeping my cups after leaving them in the loaner.
Picking up new leased vehicle - A
Everything was just as it should be: on time, paper work all in order, help in loading information in to programs, vehicle spotless and fully gassed!
It's a take it or leave it dealership - cphonestreview
When I reached out to this dealership they were prompt in their initial response form multiple sales consultants but there was no negotiations after that. There is little room for negotiation with about a 6% percent discount. Could not make the deal and ended up purchasing from a different dealership. This dealership seems to be looking for the uninformed consumer to maximize profits.I would not recommend this dealership.
Excellent - Napabob
Easy access off I87 great service dept fair pricing clean waiting area would definitely recommend New Country Lexus for new or used purchase and their top notch service for maintaining your vehicle
Don't bother for a repeat car - CP
When I first came to Dorschel for my Lexus 3 years ago, the service was unbelievable. So much so that I wrote a review and told EVERYONE I knew how great the service - not only sales, but also service - was. I would say the Service Dept is the best thing you have going for you.
When it came time to consider another lease, I was treated worse than gum on a shoe when I didn't purchase another Lexus. You should be happy to talk to ALL customers, not just the ones that you think will buy from you. You never know what that encounter could turn into.
The sales dept was condescending. The lease return process was one false statement after another. They could have cared less about us once they realized we were not going to get another car (and we made that decision partly because of how poor the interactions were with the sales department). I kept getting "offers" in the mail that were different than the offers the sales dept quoted me. Every time I talked to them, there was a different "offer". I saw Ron - who helped us before and who I believe is one of your best employees there - but I was not "allowed" to work with him. When I got my Lexus, I swore I would be a Lexus owner for life. After this experience - I will never buy another one from you again.
I will miss your service dept with my current and future cars. But I will not miss the horrible sales experience.
Changing my review - ani_kajol
I am changing my review because we had a issue with our IS 250. After going back and forth with dealer and Lexus, Graig step in and took care of everything for us the way Northtown lexus always treat their customers. So i wanna thank them for fixing our problem
The Best Customer Service!! - Honey B
I was visiting my daughter in Dewitt when my RX350 developed a problem. I called Burdick and Don told me to bring my car right over. The attention and service I received was exceptional! I did not experience any waiting time. Nick gave me a loaner so I could take my grandaughter to lunch! When I returned Maxwell explained what could have been the problem and off I went. Kudos to Burdick Lexus for extending the most wonderful and efficient customer service!!!
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