First oil change - Thunder5750143
This is the best dealership ever make you feel like family. Just got my first oil change and it was a great experience. Craig the service department manager made me feel like family. I wasn’t sitting in a crowded waiting area because these cars are so great that they do not need service Like the jeeps I owned for 30 years until I found my Mazda CX five and this dealership in the service department is the best. Why you would go anywhere else is beyond me
Top Reviewed Specialists At This Dealership
Internet Sales Mgr/Certified Sales Consultant
Cerified Master Sales Consultant
Certified Master Sales Consultant
Great dealership. Purchase was easy, great price! - Crmoore
Everyone was extremely friendly. They helped us get out of an old truck and in to a brand new one for the price we wanted.
Sales & Leasing Consultant
Great experience. - Stephs
I had a great experience leasing a car from Route 9 Mazda. I worked with Andrew; he was VERY knowledgable about the fleet of cars and was very adept in walking through options, pricing, etc. I live about an hour away and they dropped off the car on a Saturday! Amazing customer service. Will continue to work with them in the future.
Excellent experience with product and sales staff member - MMCGOVERNCPA
From the minute we walked in and met Liza DiMelfi we felt comfortable and at ease in discussing out wants and needs. She took the time to explain the options of Finance and Leasing and assisted us in what was the best for us.
She is a true professional, we never felt pressured she answered all our questions and we are extremely comfortable in our decision to purchase the CX-5.
We will definetly be back the the dealership and will seek Liza'a assistance in our next purchase or lease.
Elite Master Certified Mazda Specialist
Elite Master Certified Mazda Sales Consultant
Best in Queens - Juanita B
This is my 2nd lease with Koeppel Mazda because their staff and prices are simply amazing. Jay, my salesman, was on point with his knowledge and creating a customer friendly experience. Saiful was great at offering me an unbelievably deal on my 2018 CX5. Their combined hospitality made my transition into my new vehicle fast and convenient. Steve in finance wrapped up my final transaction quick and pressure free. I will continue with them in the future....
Greatest car leasing experience ever - Mom diangelo
Freddy Bosco was so awesome we never felt pressured we were joking laughing and make our car leasing experience so incredible stress less want to lease a car go to island Mazda and ask for Freddy Bosco tell him mama diangelo sent you
Excellent Customer Service - Dday27
No hassle, no pressure. Fantastic people throughout the entire place. Attention to detail and willing to give and or find answers. Best customer service I have yet to come across! Thank You for a most pleasurable experience and, I look forward to future business with you.
Mazda Sales Professional
Rolando and Rich - Tmigs123
My experience at Mazda Huntington was fantastic. Both Rich and Rolando were amazing and would recommend Huntington Mazda to anyone. Right as we walked in we were greeted by Rolando, we had no wait time and Rolando was ready to go to work on making a deal that was right for both parties. The thing with car salesmen that people get frustrated with is them being to pushy....that was the complete opposite of what Rolando was, he was understanding of the situation and only was concerned with making a deal that fit us and we appreciate that. Rich, who we believe is his supervisor was also fantastic. He, like Rolando wasn’t pushy and was only concerned on making a deal that suited both parties fairly. Overall we loved our experience at Mazda and hope to be apart of the Mazda family for the foreseeable future.
Certified Mazda Product Specialist
Excellent Customer Service!! - xinerliu
Will recommend any of my friend who loves Mazda to buy cars from Jonathan. He was so patient to explain every feature of the car and made sure I well know my car before getting on road.
Sales & Leasing Specialist
Great transaction - ccaseus
This was our fourth lease transaction with Ontario Mazda. And our fourth easy transaction.
The experience was, as always, very friendly and easy. We’ll be back !
Great Service - Lmejia2013
Take My car for service always on time , and honest about recommendations, very professional and friendly staff. They concerned about your safety, and that is a plus.
Earns every one of the five stars! - Irish
I decided I wanted to lease a 2017 Mazda CX-5 Grand Touring, fully loaded. Not only did Northtown give me the best deal price-wise among all the local Mazda dealerships; they also treated me the best from my first step inside the door. Polite, professional, helpful, and no wasted time. I do have to emphasize that my pleasant experience was largely due to the salesman, Michael "Mick" Bellus. So, be sure to request him or call and make an appointment with him. Why? He genuinely listens and will secure you the best deal. I am a senior citizen and appreciated this young man; a true scholar and gentleman! Best part, Mick has been there for me anytime I've stopped in subsequent to the purchase, to give this techical immigrant some review lessons on how to maximize all the technology in the car! Mick is just as present and friendly after buying the car as he was before the purchase. That speaks volumes. I love the car and all the technology and just can't rave about Mick enough...Mick may not have made the CX-5 but he surely made my experience extremely fair and pleasant!
Couldn't have been easier - Charlesaustin
I went into Palisades Mazda looking to trade in my old Mazda 3 for a CPO CX5 I discovered online. Mike helped me through the process with a pleasant, no BS attitude that made the entire transaction smooth and comfortable. Would highly recommend to anyone.
Happy Repeat Customer - HAPPY REPEAT CUSTOMER
The Sales dept works as a team! They put the customer first, and make process go as smoothly as possible. The service dept will go above and beyond to have you leave a happy and satisfied customer!
If you have any questions, you can depend on the help of the entire sales dept for assistance. My experience was totally positive and would recommend this dealership for sales and service!
EXCELLENT STAFF - GL
Pat Mccuen and Declan Carroll were two of the best salesmen I have worked with to date. Rich the sales manager made the process seamless.Delivery team was excellent and Pats demo of the cars equipment was outstanding. I would buy again from there and would recommend to anyone!
Service - pbender530
Excellent service. The representative understood exactly what I was looking for in a new vehicle. I was very pleased with my purchase. I will definitely be returned in 3 yrs. to lease another vehicle.
Customer Service - becket497
This is my 9th Volvo. This experience started out very poorly, but I called the Sales Manager, he called me back immediately, took charge, gave us over to a wonderful Salesman and I had the car I wanted that day!
Excellent car buying experience! - DawnmarieF
The staff at Smith Haven Mazda are amazing! Everyone is so friendly and hard-working. They got us an amazing deal on our car. We are so thankful and would recommend them to anyone purchasing a new or pre-owned vehicle.
Smooth experience - zoom zoom
We had a previous Mazda and had it serviced at other dealers. The service center at Bright Bay was by far the best to deal with. Because of that, we decided to replace our Mazda with a new one from Bright Bay. The sales experience was fine. No problems.
Hassle free and helpful - Robert Corby
After my previous car died, I had to purchase ia new vehicle in short order. I had already done research and was interested in a Mazda CX5. Marketplace Mazda had a good selection and the staff were knowledgeable and helpful without any pressure or pushiness. My salesperson was eager to answer my questions and was helpful with all details including follow-up technical questions posed long after the sale was complete.
Best Ford Service in upstate NY - roger1030
I took my truck there for service and I have to tell the world it is the first Ford dealership that di NOT try to rip me off. They were honest and only did what was needed. The cost of the repair was 50% less then three other dealers in the area I called. I was ready to sell my F150 until I called them and took it there. I highly recommend this dealer ship. The service manager Justin Matusek and service advisor Amanda went above and beyond to make sure my truck was fixed correctly the first time and for the best price. If you are like me you need your vehicle and every other dealer ship was basically telling me it would be a week before I would get my truck back New Country took it in the same day and got it back to me that same day. If you go to any other Ford dealer to have your vehicle fixed your just plain crazy.
2nd Lease! - athay
I have leased with Romano Mazda since 2014. The first time I leased, I worked with Jon Rybak (and many other wonderful people). 3 years ago, I was in a very tough spot personally, but Jon and Romano Mazda worked with me every step of the way. Everything was always outlined for me and I always felt comfortable contacting someone if I had a question.
Fast forward 3 years later to this past May...I moved out of state to Rhode Island last year and realized that my lease would be up in about 1 year. I contacted Jon to see if it was possible to lease from Romano Mazda again--I wasn't sure if I could because I no longer lived in New York. Even though he and other associates had to jump through hoops to get approval for an Out of State Transfer and different items ready...they were able to do it! They kept me informed every single step of the way--which is something I appreciated very much. I always knew the status of my new lease.
I was able to drop off my first lease and pick up my second lease with ease. With the help of Romano Mazda, the tedious paperwork and phone calls were already taken care of--I simply had to register my car in Rhode Island.
Needless to say, my experiences with Romano Mazda have been excellent. I found that this dealership is full of genuine employees who truly care about their customers. They went above and beyond! They took time out of their day and communicated with me after work hours to answer questions and make me feel at ease during the whole process (it wasn't like I could drive up to Syracuse for an afternoon to discuss some of my questions or concerns!).
I shopped around at other dealerships before Romano Mazda 3 years ago--and I don't want to go anywhere else. I don't know if I will move again in the future, but I know that if I'm within 10 hours, I'm going to work with Romano Mazda again and again and again!
Awesome! - Katielynn2686
Peter and Jeff were great they accommodated all my needs and sold me my car that day and I was driving it 5 days later! Awesome job guys!...you should get a raise/promotion!😎👍😃
This place is terrible terrible terrible! - cardude77
Avoid bringing your car here at any cost! Management is a joke and you might end up leaving with your car in worse shape that you brought it in. No idea how Management doesn't do anything to shape things up but I urge everyone to stay away from this shady, unprofessional and horrific place!
Great deal - gmenfan75
I bought a new CX3 here today, I like the transparency and honesty that a lot of dealers just wont give you. Upfront pricing and friendly staff would definitely buy my next vehicle here and recommend to friends and family
Very poor customer service. - Spotter
We purchased a 2010 Matthews Mazda CX-9 from here in 2013. Long story short, 3 years into it, nothing but headaches and free car washes from this dealership. They quoted us 3800-4800 for a transmission because they said the one in our 2010 cx9 was shot (transmission fluid was completely burnt and had ruined solenoids) or I could trade in the car to them for 4000. I have since taken it to two other transmission mechanics and they cannot find the problem Matthews Mazda was talking about. Both separate Mechanics could have lied to me and said the same thing Matthews Mazda did and i would of forked the money over but they said there wasn't anything wrong. Yeah the fluid in the transmission was dark but that was normal. But Matthews Mazda will try and take you for every penny in their service department. Most people like to know what services they are having done and the price before they do the work, not after when your about to check out after sitting there all day and find out they did services you did not expect and now you owe them hundreds of dollars.
So back to the tranny problem, Their price for a used cx-9 transmission from Dons Auto Parts 3,800+tax. Matthews Ford (Same Matthews Company) will get that same exact transmission from Dons Auto for 2500 including labor. I asked them to at least match that price.
The 'service adviser' Joe actually scoffed, he doesn't like to be questioned, actually talks down to you when your asking questions. He said no they will not match that, it doesn't matter I purchased the car from them, doesn't matter it barely has 80,000 miles on it and we have always kept it serviced.
I have owned many Mazda's always purchased them from dealerships, only went with Matthews Mazda because I loved the convenience of it being right in Vestal where I travel often.I should have done my research better. Check for yourself Romano's Mazda in Syracuse is a much better choice, they have better selection, they are in for the long haul, offering certified Mazda's at honest prices. Do yourself a favor, go the extra mile to Romanos, do the research for yourself. I personally will never purchase a car from Matthews Mazda again, nothing but disappointments and tons of coupons for free car washes. Thanks, but no thanks. Oh and my Mazda CX-9 they offered 4,000 for, the one they said was ruined but ran like it was still new... I just got 11,000.
Seriously dishonest - GH
I bought a Mazda 3 touring two years ago from Noel. Loved it. I called Towne from Florida to lease another, by phone this spring, requiring back up camera and navigation. Dealt with Don Marts, this time, since Noel is no longer there. I was told in order to fill my requirements, I would need to move from Sport to Touring, which was fine with me. After picking the car up, having received no explanation about the car, I drove it home. Now found out the navigation was never included that there was no record of my requesting it ( salesman's personal notes). I was told I would have to PURCHASE it. This is NOT a good way to treat a repeat customer. I find it fraudulent and dishonest, to say the least. Safe to say, I am no longer a faithful Towne customer. ** If you have any doubts as per the lack of honesty/integrity of the dealership. simply look at how this review was used out of context on their search page.: What they DID with my review: GH "I bought a Mazda 3 touring two years ago from Noel. Loved it." GH "...I would need to move from Sport to Touring, which was fine with me."
Refused to accept responsibility for a problem of their... - Alexkamp
Refused to accept responsibility for a problem of their own making. Unwillingness to rectify customer problems with new car purchase. rejection.of any compromise. They sold me. A brand new car without disclosing that it had No spare tire.
Excellent Experience - Kubota95
Over the past couple of months, I had the experience of working with all the Mazda dealers in NY, PA, and OH to get the best possible price on the exact model and options I wanted in a 2016 CX-5. Turns out the best dealer to work with was here in my own back yard. Many sales people from other dealers tried working me over in the typical way, and some flat out lied to me. Judy at Mazda of West Ridge recognized this right away and was able to pleasantly get straight to the point without the smoke screens. The entire team was extremely pleasant to work with, from the receptionist to the managers. I can be a stubborn customer, but this team never lost their cool, kindness, or professionalism. They truly earned the sale.
In New York