A good morning welcome for a state inspection, Mazda MX-5 RF - Sir Knight
I came this time for only a state inspection.. Everyone, but everyone, had a smile and said good morning, making me feel at home whether I was in the show-
room or waiting room. My questions were answered politely, satisfying my asking about light detailing and servicing. Was looking for Luis Severino....(Just kidding).
Top Reviewed Specialists At This Dealership
Internet Sales Mgr/Certified Sales Consultant
Cerified Master Sales Consultant
Certified Master Sales Consultant
Great service - beep614
Staff was very attentive. Listened to what I had to say. Service department was very thorough. I waited, not too long, for my car, comfortably!
Elite Master Certified Mazda Sales Consultant
General Sales Manager
Great experience - Slc40
We just purchased a new 2018 Cx-5. Our salesman Andrew Scarperi was very helpful! Everyone was so pleasant to deal with. Overall it was a fantastic expiriance
Preowned truck purchase - king6343
Very friendly, thorough and informative staff. Accomadated all our needs, secured a fair deal and trade in value. Our truck looks and performs like new. We especially love the new bed liner.
Sales & Leasing Consultant, taste tester
Sales & Leasing Consultant
Unexpectedly great! - EP
In the age of information transparency, anyone who tries to sell you something based on a knowledge inequality puts you, the buyer, at a disadvantage. Unlike new vehicles, where a new car from Dealer A is going to be identical to a new car from Dealer B and there’s not much dealers can do to differentiate themselves, finding a used car that fits your criteria, being treated well by the dealership, and paying a fair price for it is not always an easy feat.
After an exhausting several week long search for a lightly used midsize SUV, having driven over half a dozen different makes and models and visiting as many dealerships in the greater Rochester area, we ended up by chance at Ontario Mazda to look at a used CX-9. By dumb luck, we found the exact car we wanted, with the color, trim, mileage, fit and finish, and for a price we were willing to pay.
What sealed the deal for us were two things. The first was simple. The car was not being advertised as a Mazda CPO vehicle, but when we got in the car for our test drive, our salesman casually mentioned that it was, in fact, a CPO vehicle. As soon as he said that, I congratulated my wife on her new vehicle, as I knew we were getting it.
But the other part – unexpectedly – was our salesman, Chris Jay. After dealing with numerous salesmen at other dealerships, who were as if out of central casting, Chris stood out as the most courteous, professional, knowledgeable yet not arrogant or pushy, consistent and dedicated in his communication and methods from the moment my wife and I stepped foot in the dealership to the moment we drove away in our car 2 days later. After seeing other people’s comments about their experience with Chris, I see that ours was not unique, but I felt it necessary to add my recommendation to the list and leave my note of thanks.
Chris spoke with Joe and agreed to drop the price a little bit upon asking. Even though I could sense there was more room to negotiate (and you never agree to the first offer you’re given), all my calculations, the fact that this car met all our wants, plus Chris’s great attitude weakened my resolve and I did not negotiate any further. Out of all the other places and salesmen we’ve dealt with, I felt that if anyone deserved our hard earned money it would certainly be Chris.
It’ll be our first Mazda purchase, so we can only hope this story plays out well throughout our ownership of this vehicle, but kudos to Chris and team on the buying experience. Keep doing what you're doing!
Amazing experience - Jval91
I’ve visited other Mazda dealerships and this has been the best of the best. Everyone in there has a great vibe, and this is a light environment. They’re not typical sales people, they care about honesty and their customers. Stephen, Kevin and Tom all worked hard to have my car ready in just 2 days. It was refreshing not dealing with masculinity ego that’s present in many dealerships. Stephen went above and beyond, and he genuinely cares about his customers. He stayed past business hours going through every detail with me. kevin took his time trying to get me the best deal, and he achieved it. I will recommend this dealership, and I’ll be back for my future Mazda’s here. Thank you everyone !!!
Sales & Leasing Specialist
Thrilled with my 2015 Mazda Miata! - MiataFan
I'm from Buffalo and had been watching the internet for a 25th Anniversary Miata. It was unbelievable that I found one so close to home. When I connected with Spencer he gave me detailed information, answered all my questions and made the purchase go very smoothly. As a first time customer I found it a pleasure to work with this nice family dealership.
Truly pleasant experience. Andrew is a total professional. - Siddique Farooqi
Amazing. Can't put into words how pleasant our experience was from first visit to when we picked up our car (Mazda CX5). My wife and I worked with Andrew, who could not be any more professional and helpful. He took the time to answer every conceivable question we had, got us a great deal on our car, and even offered to deliver the car to our house! He is a real credit to this dealership. His associates were extremely helpful in answering our questions when we picked up the car. We were so satisfied with our experience that we plan on going back to get a car for my wife as well. If you're looking for a Mazda, this is the place. Ask for Andrew.
Assistant Sales Manager
No need to leave SI for a great deal. See MIKE D. - Twinmomma
Going to this dealership was the best experience I've ever had. There were no games of back and forth to the manager. We had a price in less than 15 min. Mike D. Was helpful, easygoing,trustworthy and an all around professional. He didn't make us feel ridiculous about our budget like other dealerships had. The Mazda CX-5, Rogue and Honda CR-V were considered. We are going with the Mazda and definitely using Mike D. On Hylan Blvd.
Kook beams - Rock1
Their are only two kinds of people at mazda service , people like them and people who want to be like them . Lisa and Andrew and the others are the best of the best. I've been a custom sense 2009, SMILE
Great Experience - Awesome Salesman! - Grant Melinek
I bought a used Mazda CX-5 and Greg was really helpful and went above and beyond to get me the car and features I wanted. Would definitely recommend!
Earns every one of the five stars! - Irish
I decided I wanted to lease a 2017 Mazda CX-5 Grand Touring, fully loaded. Not only did Northtown give me the best deal price-wise among all the local Mazda dealerships; they also treated me the best from my first step inside the door. Polite, professional, helpful, and no wasted time. I do have to emphasize that my pleasant experience was largely due to the salesman, Michael "Mick" Bellus. So, be sure to request him or call and make an appointment with him. Why? He genuinely listens and will secure you the best deal. I am a senior citizen and appreciated this young man; a true scholar and gentleman! Best part, Mick has been there for me anytime I've stopped in subsequent to the purchase, to give this techical immigrant some review lessons on how to maximize all the technology in the car! Mick is just as present and friendly after buying the car as he was before the purchase. That speaks volumes. I love the car and all the technology and just can't rave about Mick enough...Mick may not have made the CX-5 but he surely made my experience extremely fair and pleasant!
Very professional, friendly, and clean - milo62
My girlfriend and I spent about 6 weeks actively researching and visiting Long Island dealerships starting in late fall this year, looking for pre-owned SUV's. It was kind of fun at first, but as time goes by (and taking up our free Saturdays), the process can become daunting and a bit stressful. We were looking at a range of vehicles...Chevy, GMC, Hyundai, Kia just were a few early contenders. What finally brought us to Bright Bay Mazda, fortunately, was a terrible experience we had at Generation Kia in Bayshore..where a vehicle we had a deposit on (while we were working on financial terms with them) was literally sold out from under us. From the parking lot there, I Googled directions to Bright Bay..and we headed over there. I had a Mazda a "two cars back", and I knew what good quality and stylish vehicles they are. It was cold and rainy when we walked into the dealership, but as soon as we met Cary Driscoll, our salesperson, we felt like our long odyssey might be coming to an end.
He was friendly, really professional...and not reinforcing the "car salesman" stereotype that we had sadly encountered all too often over past couple months. The dealership is also extremely clean and well run. After test driving a couple vehicles, we found a Mazda CX9 Touring that we both loved, and Cary worked really diligently with us and his manager over the next week to finalize our deal. We look forward to using their service department when it's needed.
Thanks again to Cary, and Lou for their excellent service...
Robert Phillips and Tarissa Edmonds
Very knowledgeable and transparent service - gcm95
We were very happy with the service we received from this dealership. Good price and service. Ed Grayon was extremely helpful. Would highly recommend leasing from them.
Excellent - Anthony
Easy no nonsense business . Steve cater is an excellent manager and I would recommend him to friends and family. I got a very fair deal and Steve and the sales staff were very friendly and helpful
Service - pbender530
Excellent service. The representative understood exactly what I was looking for in a new vehicle. I was very pleased with my purchase. I will definitely be returned in 3 yrs. to lease another vehicle.
Superior Product, Sales and Service! - apel
Impressed with the product! Leased the 2018 CX5. The salesman, sales manager and finance manager made this a very satisfactory experience. Not only meeting but exceeding my expectations. Great service and great deal!
Very happy customer - Dia123
Jason Adler is an extremely knowledgeable employee. I felt very comfortable with every aspect of my purchase. He gave me an hour tutorial on how to use my new car and all the electronics, which was very helpful. I know he will be there to answer any and all questions I have in the future!
"Honest Abe!" - Danielle *
As the deal was wrapping up, it was time for me to review the finances with Abe. I can honestly admit that I am unfamiliar with the "car lingo" and was nervous to travel this journey alone. Abe took the time to explain each option, percentage and insurance that I was offered. I felt very comfortable asking questions and his answers calmed my nerves. THANKS ABE FOR ALL OF YOUR ASSISTANCE! I am now the proud owner of a 2017 Mazda 6 Touring. BRAVO!
Smooth experience - zoom zoom
We had a previous Mazda and had it serviced at other dealers. The service center at Bright Bay was by far the best to deal with. Because of that, we decided to replace our Mazda with a new one from Bright Bay. The sales experience was fine. No problems.
Best Ford Service in upstate NY - roger1030
I took my truck there for service and I have to tell the world it is the first Ford dealership that di NOT try to rip me off. They were honest and only did what was needed. The cost of the repair was 50% less then three other dealers in the area I called. I was ready to sell my F150 until I called them and took it there. I highly recommend this dealer ship. The service manager Justin Matusek and service advisor Amanda went above and beyond to make sure my truck was fixed correctly the first time and for the best price. If you are like me you need your vehicle and every other dealer ship was basically telling me it would be a week before I would get my truck back New Country took it in the same day and got it back to me that same day. If you go to any other Ford dealer to have your vehicle fixed your just plain crazy.
Relatively painless. - Why
Good overall experience for, to me, awhat is painful chore.
Felt we were dealt with fairly and efficiently.
They want 25 words to submit, so this sentence covers that!
Awesome! - Katielynn2686
Peter and Jeff were great they accommodated all my needs and sold me my car that day and I was driving it 5 days later! Awesome job guys!...you should get a raise/promotion!😎👍😃
2nd Lease! - athay
I have leased with Romano Mazda since 2014. The first time I leased, I worked with Jon Rybak (and many other wonderful people). 3 years ago, I was in a very tough spot personally, but Jon and Romano Mazda worked with me every step of the way. Everything was always outlined for me and I always felt comfortable contacting someone if I had a question.
Fast forward 3 years later to this past May...I moved out of state to Rhode Island last year and realized that my lease would be up in about 1 year. I contacted Jon to see if it was possible to lease from Romano Mazda again--I wasn't sure if I could because I no longer lived in New York. Even though he and other associates had to jump through hoops to get approval for an Out of State Transfer and different items ready...they were able to do it! They kept me informed every single step of the way--which is something I appreciated very much. I always knew the status of my new lease.
I was able to drop off my first lease and pick up my second lease with ease. With the help of Romano Mazda, the tedious paperwork and phone calls were already taken care of--I simply had to register my car in Rhode Island.
Needless to say, my experiences with Romano Mazda have been excellent. I found that this dealership is full of genuine employees who truly care about their customers. They went above and beyond! They took time out of their day and communicated with me after work hours to answer questions and make me feel at ease during the whole process (it wasn't like I could drive up to Syracuse for an afternoon to discuss some of my questions or concerns!).
I shopped around at other dealerships before Romano Mazda 3 years ago--and I don't want to go anywhere else. I don't know if I will move again in the future, but I know that if I'm within 10 hours, I'm going to work with Romano Mazda again and again and again!
Best experience at a car dealer/repair facility!! - jlmjc30
I bought my 2007 Mazda CX-7 from a small local used car dealer, love the car!! Recently I've been hearing a strange noise coming from the front end. The car was also due for 2 recalls, so I called Mazda of Poughkeepsie. I was able to drop the car off on a Sunday night at the their night drop box. First thing Monday morning, I received a call from Dennis in the service department and he let me know the recalls would be taken care of and asked about the noise I was hearing. By the next day, he told me that the tech found that it was the Valve Train/VVT Actuator. Dennis gave me an estimate and I informed him I have a warranty on the car. He spent 45 minutes on the phone with the warranty company only to be disconnected. He called them first thing Wednesday morning and was able to get everything covered!! He said by the time they could get the parts and do the job, it would be Monday. I explained that I needed a car until than. He called me back and said they could have the parts by Thursday and the car complete by end of day Friday. I spoke with Dennis Friday afternoon and they were putting the car back together but it would not be complete by the end of the day. He told me he had a loaner for me to pick up until Monday. I told him I would pick up the loaner Saturday morning. I received a call from Kristina on Saturday morning to let me know that the tech stayed late Friday night to get my car complete! I was thrilled! I went and got my car, thanked everyone for all of their hard work. My car is running great and not a single noise coming from the front end. I have to say that Dennis and his team went above and beyond my expectations and I couldn't be happier with the whole team! I will definitely be back for any future repairs I may need on the car and I will recommend anyone I know to them!! Thank you for a great experience!!
This place is terrible terrible terrible! - cardude77
Avoid bringing your car here at any cost! Management is a joke and you might end up leaving with your car in worse shape that you brought it in. No idea how Management doesn't do anything to shape things up but I urge everyone to stay away from this shady, unprofessional and horrific place!
Lies Lies just a piece of garbage - CER
Cooley Motors is the worst place to buy a car. Got a used car from them,brought it back for some warranty work, interior lights weren't working. Kept the car for over 30 days and finally left a voicemail(still have it) saying everything was fixed, Lights have been repaired everything works good. Went to pick it up and nothing was fixed after over 30 days,Left car there,told them to fix it. Next day sales manger (Patrick) said what do you expect,you bought a used car,we aren't going to fix it. I asked the service guy(Brian)why you sent me a voicemail saying everything was fixed but nothing was, he told me someone told him to lie to me but couldn't say who. I'm In the process of filing a complaint with department of motor vehicle, and the Attorney General's office and bash them every chance I get on social media
. Live and Learn
Very poor customer service. - Spotter
We purchased a 2010 Matthews Mazda CX-9 from here in 2013. Long story short, 3 years into it, nothing but headaches and free car washes from this dealership. They quoted us 3800-4800 for a transmission because they said the one in our 2010 cx9 was shot (transmission fluid was completely burnt and had ruined solenoids) or I could trade in the car to them for 4000. I have since taken it to two other transmission mechanics and they cannot find the problem Matthews Mazda was talking about. Both separate Mechanics could have lied to me and said the same thing Matthews Mazda did and i would of forked the money over but they said there wasn't anything wrong. Yeah the fluid in the transmission was dark but that was normal. But Matthews Mazda will try and take you for every penny in their service department. Most people like to know what services they are having done and the price before they do the work, not after when your about to check out after sitting there all day and find out they did services you did not expect and now you owe them hundreds of dollars.
So back to the tranny problem, Their price for a used cx-9 transmission from Dons Auto Parts 3,800+tax. Matthews Ford (Same Matthews Company) will get that same exact transmission from Dons Auto for 2500 including labor. I asked them to at least match that price.
The 'service adviser' Joe actually scoffed, he doesn't like to be questioned, actually talks down to you when your asking questions. He said no they will not match that, it doesn't matter I purchased the car from them, doesn't matter it barely has 80,000 miles on it and we have always kept it serviced.
I have owned many Mazda's always purchased them from dealerships, only went with Matthews Mazda because I loved the convenience of it being right in Vestal where I travel often.I should have done my research better. Check for yourself Romano's Mazda in Syracuse is a much better choice, they have better selection, they are in for the long haul, offering certified Mazda's at honest prices. Do yourself a favor, go the extra mile to Romanos, do the research for yourself. I personally will never purchase a car from Matthews Mazda again, nothing but disappointments and tons of coupons for free car washes. Thanks, but no thanks. Oh and my Mazda CX-9 they offered 4,000 for, the one they said was ruined but ran like it was still new... I just got 11,000.
Seriously dishonest - GH
I bought a Mazda 3 touring two years ago from Noel. Loved it. I called Towne from Florida to lease another, by phone this spring, requiring back up camera and navigation. Dealt with Don Marts, this time, since Noel is no longer there. I was told in order to fill my requirements, I would need to move from Sport to Touring, which was fine with me. After picking the car up, having received no explanation about the car, I drove it home. Now found out the navigation was never included that there was no record of my requesting it ( salesman's personal notes). I was told I would have to PURCHASE it. This is NOT a good way to treat a repeat customer. I find it fraudulent and dishonest, to say the least. Safe to say, I am no longer a faithful Towne customer. ** If you have any doubts as per the lack of honesty/integrity of the dealership. simply look at how this review was used out of context on their search page.: What they DID with my review: GH "I bought a Mazda 3 touring two years ago from Noel. Loved it." GH "...I would need to move from Sport to Touring, which was fine with me."
In New York
Route 9 Mazda
Sales Manager & Certified Master Sales Consultant
Certified Sales and Customer Satisfaction Specialist
Mazda Sales Professional