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Great Experience, What every Car Buying Experience Should Be - Peter A
Every person I met at Wantagh Mazda I enjoyed meeting. They are not high pressure, they do what they are supposed to do, they educate you about the car, they take pride in the work and let the cars sell themselves. I really enjoyed the whole experience and would buy another car here in heartbeat.
Top Reviewed Specialists At This Dealership
Sales Manager & Certified Master Sales Consultant
Certified Master Sales Consultant
Cerified Master Sales Consultant
Friendly and fast. - Ruby
My first, six month check up, was less than an hour and the servicing department employees were all very friendly and professional. The waiting room was clean and free coffee and tea was available.
Elite Master Certified Mazda Sales Consultant
Elite Master Certified Mazda Specialist
Great tem work - bpmorrison
We were treated very well, pricing was very fair, great trade-in value and went from start to drive in an afternoon. Love the car.
Sales & Leasing Consultant
Smooth as can be - Glenn Auerbach
Top people staying on my lease and constantly giving me updates. All questions were answered and all concerns professionally taken care of.
Nice to work with people who know what they are DOING.
Elite Master Certified Mazda Specialist
Lease Return Manager/Sales Department
Very Professional, courteous, and caring. Charles took... - Clyvansfreycinet
Very Professional, courteous, and caring. Charles took his time to explain and help throughout the entire process. No pressure and very understanding. Amazing person to work with.
Very professional and friendly - Charlie
Good experience with the purchase of a new CX9, Mike Daniel was very Professional. He offered different choices and laid out each option and explained them very clearly.
Honda CR-V - Luke
I had a great experience with Mazda of Valley Stream. Staff was extremely helpful and friendly. They were nice and not pushy and aggressive as sales people are know to be. Would highly recommend this dealership.
Sales & Leasing Specialist
The best - Npr
My family and friends have been buying cars here for 70 years.
For years, just Ford, now also other makes.
There is a reason people return for generations.
You can trust them.
Smith Cairns is the best.
Outstanding service and professionalism - Bell
Let me start off by saying I’m 51 and I have leased Mercedes, Jaguar, hummers, Escalades etc. With all my experience in dealing with salesman and Finance managers NEVER AND I MEAN NEVER have I been treated as well as I was treated the last couple days with Johnny “Colorado” and of course Abe! From start to finish they were outstanding! They helped me lease a vehicle for my daughter and went above and beyond to get the deal done as I presented a few hiccups for them :/ They have a loyal customer now and I will recommend your dealership every chance I get! I picked up the car today and already have told at least 10 people how amazing these 2 men are and how professional they are. The car speaks for itself! White brand new Mazda 6! Love it! Thank you again Jon and Abe!!!
Great, easy car buying experience - Adrianawat
Had a great, seamless experience buying my XC60 from Jason. It was my first time leasing a car so I had a lot of questions and concerns but feel comfortable with the decision after being explained everything. Also, love the car!
No Games - Happy customer!
Long History of doing the right thing by there customers and gave me a fair deal all around . Would recommend ! Stay away from any Atlantic dealership !
2019 Mazda CX-5 Purchase from Family! - NahinH
No words can explain how homely and welcomed I felt when I came into this dealership. I was treated like a family member and with the utmost respect. I was warmly welcomed and helped by Raul and Saiful throughout. Raul was very thorough and answered every question I could have possibly asked in the book. He was very professional and sweet at the same time. Additionally, Saiful was just as professional but treated me like his daughter and made my first ever car purchase like I was buying a car from a close kin. I am beyond please with my purchase, because not only did I buy myself a car, I also gained a family. If you're looking to buy a Mazda, you should definitely come to this dealership in Queens! They know exactly how to make your car purchase the most smoothest and simplest way possible! Plus, I was also assisted by Steve for all financial purposes of my car and he kept me smiling and giggling through the most nerve-wracking part of buying a car - what and how to pay for my first car!! I can go on and on but that's just how pleased I am with my experience at Koeppel Mazda Queens!
CX-9 might be a lemon, but Route 9 is fantastic! - JamesHG
I love my 2018 CX-9 (leased from Ramsay) but I haveI had repeated, mysterious electrical failures, some resulting in stranding the car. Route 9 Mazda has been indispensable and such a pleasure to deal with. Joe McKeon is extremely knowledgeable and thorough.Jamie Macchia is helpful, communicative and a pleasure to deal with.
Right now, given the issues with my car I am hesitant to buy another new Mazda, but if I do it will almost entirely because I am so impressed by this dealership.
I bought two Mazda’s from Steet Ponte in one year. The... - DonnaO
I bought two Mazda’s from Steet Ponte in one year. The day I knew I wanted a second one from them was when I took my first (CX-5) for its first service. They are far from my home. There are two dealerships closer. But I love the honesty and care I got from Shane and Joel and the service department so it was worth the hour drive each way. I bought a 2020 Mazda 3 in Soul Red and couldn’t be happier! It’s great when you find a brand of car you love and a dealership to which to return to over again!
Excellent Customer Service! - Cindy P.
Thank you to Ide Mazda's sales consultant, Cody Lach, for an exceptionally pleasant experience buying my Mazda6 GT! He found the perfect car to suit me that was well within my price range. Cody and and his team, including Ashley Pierce, Financial Service Manager, made the typically arduous car buying process quick and painless. Cannot express enough how much I appreciate the excellent customer service Ide has provided. Great experience! Love my new car! Thanks again!
I leased my first car with Pat McCuen. I walked in and he... - Casey Guerra
I leased my first car with Pat McCuen. I walked in and he was more than helpful- he explained each and everything that we needed to know in depth with great patience. He answered all of our questions and was really genuine, really trustworthy. He made the whole process a breeze and put me in exactly what I wanted. I’m more than happy with the service I received from him
Best car experience ever - Jtital
I don't write reviews often it is only when I have a terrible experience and a great one. In either cases I feel it is my duty to inform others. I don't expect car experiences to ever been in the great category but Palisades has the customer journey down. Maybe it could of been Chris (my salesman) that was just that good. My relationship with Chris started when I emailed about a cx-9 signature trim, which i was promptly contacted on. We went back and forth a couple emails trying to set up a date that i can come in to check it out as I was coming from out of state. We finally made our way up there and was greeted by none other than Chris the person I have been emailing with. This is often where most dealerships fail as the first initial contact person from the internet is not the person you will work with when you visit the dealer. It throws away the trust and rapport already built. That did not happen here , I was pleasantly surprised with the professionalism and care displayed, Chris was not pushy but also was not too laid back. When we finally test drove the car Chris showed extensive knowledge about the car model , past and present regarding Mazda. I do my research on cars when I am looking to buy and he provided me with deep information I was not aware of. If I didn't buy that car from him I would of been willing to wait until he got what I wanted. The customer experience was that good. We put a deposit down and stated we would finance through our bank , Chris said no problem let us know what they quote you on and we'll try to beat it. Again rare experience for me at a car dealership. We ended up buying the car a used CX-9 signature trim for a great price with great car buying experience. Anyone looking to buy a Mazda i would highly recommend this place and ask for Chris.
Positive buying experience - Soxguy
I recently purchased a 2018 CX-5 and my Sales Rep Michael Salcido was great. I did not experience any pressure tactics or trying to push me to one car over the next. The Sales Manager Steve was very personable and professional, he went out of his way to thank me for my business. Sean, the Finance Manager walked me through the whole process to make sure I understood everything and got me a great rate in the matter of hours. I would recommend this dealership if you are in the market for a new or used car.
Servtce Department - Jimi'z World
I brought my car in for 3 Recalls on Wed 08/15 after 5pm, received a loner and left. I alerted them that I may need a battery. I get a call Thursday and it was the battery and it can be replaced for $150.00 Well I brought in my own battery, paid $21.95 plus tax to install. States right on paperwork in "Sara" hand writing..."WASH! " I can't believe the New battery dropped in space, terminals full of gunk from old and car looks like sprayed with hose! Their going to bill Mazda for the 3 recalls and the loaner, Sorry I didn't pay $150.00 for your battery Nathan P. (Mechanic), but a rookie cleans battery posts before placing in a new battery! And for the wash....nice perk as your being gouged! I Will NEVER enter Drivers village again! Those TV testimonials reflect sales experience, after the sale is a crap shoot! Auto industry over 30 years!
service department is incompetent - Fedup
I have been taking my wifes 2012 Mazda 6 there since December of last year for a headlight issue. They simply put a new bulb in and its all good "we dont see a problem." 10 bulbs later and 4 visits to dealership and they still haven't fixed the problem. Every Mazda forum states this is an issue with these cars. Mazda refuses to recognize it and recall it because it will cost them $$$. My wife scheduled an appointment and drove an hour to sit there for 3 hours to be told they don't have enough techs so they can't look at it that day. Then she has to come back 2 weeks later, sit there all day, and leave with a $157.67 bill to change a headlight bulb. I've called and tried to reason with them that they haven't fixed the car. And now the light is out again. "bring it back, we will run more tests, charge you more money." And to top it off, the service advisor tells me to put LED bulbs in as that's what he did for another customer and also his own vehicle and he ordered them off amazon because they don't carry them there. When asked why he didn't tell us that to begin with he had no answer other than we have to "follow a path"' aka soak the customer for as much as you can. They refuse to make things right even after wasting our time. Imagine if I had them come sit for appt. all day to be told to go home as I dont have people to cover your appt. would you come back? would you give them more of your hard earned money? Not me.
I know how to change a light bulb and have done so many times on this car alone. They took advantage of my wifes lack of knowledge on subject. Also spoke to me as if I didin't understand how lights work. Told her "its fixed". now wont stand behind it.
I will make sure to let everyone know about our experience there.
Sales Team are Snakes! - Very Unhappy!
Tried buy a newer used vehicle...they didn't even know what was on their lot...then lied and hide numbers...would never go there...BEWARE!!! Go to Different Mazda Dealer!
Slimy finance manager - Carloverrr
The salesmen are great. Shane Hackett on the other hand is the most unprofessional finance manager there is; inpatient, uninformed, unprofessional and manipulates documentation so he can pick the bank you get a loan through. Sounds like there is a bit of kick back going on there. He does not care when he gets information wrong on your application even when it makes a 2 6% difference in the APR% you can get.
Go elsewhere for service! - Dolphin
Every time find parts lying around. Won't back up their work. No limit to indifference shown by service department when they do damage to your car!
Service department nightmare - Angry customer
I brought my 2012 CX-9 in for service. There is water leaking out of a floor vent in the passenger side whenever I make a left turn. They supposedly took care of the problem. Drive the car home and still water is coming out of the vent. Called them to explain that I was still having the same problem and was told to just drive it for a week and it should stop. Of course that didn’t solve the problem so I brought the car back a 2nd time. Again they said the car is fixed now we found a stick in the drain for condensation... I take the car home and after the AC is on for a short time water continues to leak... the carpet is completely soaked and I’m worried about mildew or mold. I call the service department and explain to them the inconvenience of now having to bring the car back a 3rd time for what should have been fixed correctly to begin with. Both my wife and I work and we have to shuttle toddlers back and forth to pre-school on top of working different shifts in an operating room. The very rude and unsympathetic service employee I was speaking to grew tired of me explaining my situation to him and said “ we are done here” and hangs up the phone on me. I have never been treated so poorly by a “service department” in my life.... I have been a long time customer of Cooley Mazda but I will never do business with them again... I apologize for the very long rant....
Refused to accept responsibility for a problem of their... - Alexkamp
Refused to accept responsibility for a problem of their own making. Unwillingness to rectify customer problems with new car purchase. rejection.of any compromise. They sold me. A brand new car without disclosing that it had No spare tire.
Very poor customer service. - Spotter
We purchased a 2010 Matthews Mazda CX-9 from here in 2013. Long story short, 3 years into it, nothing but headaches and free car washes from this dealership. They quoted us 3800-4800 for a transmission because they said the one in our 2010 cx9 was shot (transmission fluid was completely burnt and had ruined solenoids) or I could trade in the car to them for 4000. I have since taken it to two other transmission mechanics and they cannot find the problem Matthews Mazda was talking about. Both separate Mechanics could have lied to me and said the same thing Matthews Mazda did and i would of forked the money over but they said there wasn't anything wrong. Yeah the fluid in the transmission was dark but that was normal. But Matthews Mazda will try and take you for every penny in their service department. Most people like to know what services they are having done and the price before they do the work, not after when your about to check out after sitting there all day and find out they did services you did not expect and now you owe them hundreds of dollars.
So back to the tranny problem, Their price for a used cx-9 transmission from Dons Auto Parts 3,800+tax. Matthews Ford (Same Matthews Company) will get that same exact transmission from Dons Auto for 2500 including labor. I asked them to at least match that price.
The 'service adviser' Joe actually scoffed, he doesn't like to be questioned, actually talks down to you when your asking questions. He said no they will not match that, it doesn't matter I purchased the car from them, doesn't matter it barely has 80,000 miles on it and we have always kept it serviced.
I have owned many Mazda's always purchased them from dealerships, only went with Matthews Mazda because I loved the convenience of it being right in Vestal where I travel often.I should have done my research better. Check for yourself Romano's Mazda in Syracuse is a much better choice, they have better selection, they are in for the long haul, offering certified Mazda's at honest prices. Do yourself a favor, go the extra mile to Romanos, do the research for yourself. I personally will never purchase a car from Matthews Mazda again, nothing but disappointments and tons of coupons for free car washes. Thanks, but no thanks. Oh and my Mazda CX-9 they offered 4,000 for, the one they said was ruined but ran like it was still new... I just got 11,000.
Earns every one of the five stars! - Irish
I decided I wanted to lease a 2017 Mazda CX-5 Grand Touring, fully loaded. Not only did Northtown give me the best deal price-wise among all the local Mazda dealerships; they also treated me the best from my first step inside the door. Polite, professional, helpful, and no wasted time. I do have to emphasize that my pleasant experience was largely due to the salesman, Michael "Mick" Bellus. So, be sure to request him or call and make an appointment with him. Why? He genuinely listens and will secure you the best deal. I am a senior citizen and appreciated this young man; a true scholar and gentleman! Best part, Mick has been there for me anytime I've stopped in subsequent to the purchase, to give this techical immigrant some review lessons on how to maximize all the technology in the car! Mick is just as present and friendly after buying the car as he was before the purchase. That speaks volumes. I love the car and all the technology and just can't rave about Mick enough...Mick may not have made the CX-5 but he surely made my experience extremely fair and pleasant!
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