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WOW. Truly the best experience start to finish! Both... - OliviaR
WOW. Truly the best experience start to finish! Both David and Philip were amazing and so helpful. I am always hesitant to trust salespeople but they had OUR best interest in mind. David, Philip, Vinny.... all of the above. They were patient, caring, and kind. They answered any and all questions and were not in the slightest bit pushy. Gave us the best deal and service. Highly recommend!
Top Reviewed Specialists At This Dealership
Sales Manager & Certified Master Sales Consultant
Cerified Master Sales Consultant
Huge thanks to mike the finance guy and zack my sales guy... - Paultaylor1017
Huge thanks to mike the finance guy and zack my sales guy over at DePaula ford. I’m completely happy with my 2020 f350 . I did my entire deal over the phone the experience was completely seamless. Thank you gentlemen for your professionalism and hard work. I’ll be back......
Sales & Leasing Consultant
Charles was great—easy to deal with, knowledgeable and... - Daniel R
Charles was great—easy to deal with, knowledgeable and fair in pricing. I highly recommend. I leased a 2021 CX-5 and got the best price from Mazda New Rochelle. I’ll be back.
Pre-Owned Sales Consultant
I contacted four dealerships to research my purchase of a... - Kelly
I contacted four dealerships to research my purchase of a CX-5 and found that Nateshia at Huntington Mazda was the easiest and most reliable person to work with. She gave me great information and was always available to answer questions. My husband and I are happy with our purchase and grateful that the process was made easier because of Nateshia.
Certified Mazda Product Specialist
Lease Return Manager/Sales Department
Elite Master Certified Mazda Specialist
Great experience thanks to Mr. Israel Alcivar. Greeted... - MIKE I....O
Great experience thanks to
Mr. Israel Alcivar. Greeted me at the door smiling behind the mask. He was Respectful, Friendly, Polite and very knowledgeable. The dealership was Mint, Vehicles were Gleaming. We zeroed in on the all New CX30 Select Trim Line.
Wait till ISRAEL tells you about all the safety features that are in this CX30. 2.5 4 cyl. AWD Tremendous Screen that does not impair your vision. He was so attentive, I couldn’t believe this man. Mazda is lucky to have such a dedicated consultant, strike that: Sales Manager. No back and forth he listened intently and agreed to a deal that was incredible in my eyes. He changed my plates from my expired lease to my New Deep Crystal Blue Mica CX-30. Soon after that I had my New ID cards. Signed the contract. Taught me all the features of my new vehicle and I was on the road. What a pleasant experience. Mazda I was in Management for 40 years, now retired. MAZDA recognize this asset and Promote this man to General Manager, he will train your consultants, Sales Managers on how to please your customers. Don’t lose him to a different company, he will be hard to replace. Thank you so much
Mr. Israel Alcivar you should be proud of yourself. Thanks for the great deal, my wife will be in 1/2021 to turn in her vehicle.
Kind regards, Mike I....o
I am pleased to commend both Saiful Islam and Jim Mendez... - rosass
I am pleased to commend both Saiful Islam and Jim Mendez on an excellent job. Saiful worked patiently and diligently to construct a fair lease package that met our needs exactly. He kept us informed throughout the waiting period and was a perfect gentleman during the entire process. He made this lease a pleasant and positive experience. Jim could not have been more helpful. His explanations were clear and thorough. The sincerity of both of these men is much appreciated! Thank you so much
Assistant New Car Manager
Sales Rep experience - Jward
Shawn is great to work with, he’s very knowledgeable and super helpful! We would definitely be happy to recommend him to friends and family.
Excellent purchase experience - 5 stars
Came to theCompass Mazda dealer and was greeted by John who took the time to listen to what I needed . Test drove cx 5. and took it home . Professional and courteous . No pressure . Awesome experience . Thank you Compass .
Took my CX-3 in to get the parking break checked because... - M. Cerda
Took my CX-3 in to get the parking break checked because it was having issues and getting stuck. Starting from the service rep Mike, to the service manager Howard, they are all dishonest crooks. Even the people answering the phones there are dishonest. When I called Friday at 2pm to discuss/receive an update from Mike, I was told that he was not in and that they were waiting on parts to come in from Canada (which I never approved of to begin with) I called again Saturday morning, and was told that both Mike and Howard were off and to call back Monday morning. Fast forward to this morning- they called to inform me that my car has been ready since Thursday of last week, and that they were going to start charging me a garage fee for having my car still there! Despicable. Take my advice, save yourself the headache, DO NOT USE THIS DEALERSHIP!!
Beautiful new showroom with great service. Steve Zinaman... - robinxtoo
Beautiful new showroom with great service. Steve Zinaman is top notch salesman and very professional. It was an extremely low pressure experience from start to finish. I highly recommend this dealership.
Quick and easy service car was ready on time. Tim was... - Cjcore
Quick and easy service car was ready on time. Tim was great, prompt communication and easy pickup. Will definitely be back for our future needs.
When researching our potential purchase of a 2021 Mazda... - Happy CX-30 owners!
When researching our potential purchase of a 2021 Mazda CX-30 over the past month, I visited multiple Mazda dealerships on Long Island and also in Queens. Bright Bay Mazda was like a breath of fresh air. After visiting other dealerships and hearing about how "honest" they were and what a "great deal" we were getting, I realized (through my extensive research!) that neither was really true. At Bright Bay there was no veiled rhetoric -- just the most competitive price and professional attitude. Our salesman, Rich Mounce, tracked down exactly the car my husband and I were looking for, and made the actual purchase process easy and efficient. Dennis Gonzalez in the finance office was also a pleasure to work with. Due to COVID-19 and our 1-hour distance from Bright Bay, Rich helped us to complete all of our necessary paperwork from home, and we just had to make the 1-hour trip to Bright Bay to actually pick up our car. Well worth the trip! Rest assured, we will recommend Bright Bay to our family and friends!
If you are looking for a Sale Representative and... - sunshinenjl
If you are looking for a Sale Representative and dealership that will treat you right, Ed Grayson of Palisades Mazda in Nyack is who you want to work with. I came to Ed after feeling that I was being taken advantage of at Wayne Mazda in New Jersey, and Ed and his supervisor Andy Gorran could not have been more helpful and informative.
At Mazda in Wayne they were only going to give me $300.00 for more my trade in and refused to give me a low rate unless I bought the extended warranty for $995.00. It just didn't feel right so I left and headed to Palisades Mazda in Nyack, NY. I ended up getting $4,000 for my trade in and learned that New York law prohibits dealerships from tacking on extra fees like they can in Jersey. I could not be more satisfied with the 2017 CX5 I bought or the high level of service I received.
I am writing this review to help those out there skip the step of dealing with nonsense at other dealerships and get treated right from the start. Go to Palisades Mazda of Nyack first, you won't be disappointed!
Thank you Ed!!!
Pat and Austin were amazing to work with, I was not happy... - Zach
Pat and Austin were amazing to work with, I was not happy with another dealership and went to 112 based on a referral. The environment was not like you would expect buying a car, we were not pressured at all and got the best deal we could find without any back and forth. Pat and Austin were very honest with us and I will be recommending them to others.
I spoke with a woman named Grace about purchasing a CX-5... - Kelly
I spoke with a woman named Grace about purchasing a CX-5 and she insisted I come in to meet with her so she could beat the price I had gotten from another dealer. We scheduled a meeting and when I arrived I was told that she was just a appointment setter and I would be speaking with a different sales person. I had spent a week talking and texting Grace and she never mentioned that I would have to meet with someone other than her. No other dealerships ask me to come in person and were able to give me information and prices over the phone because of the pandemic. I was misled by the sales people at Smith Haven Mazda and they wasted my time with sketchy sales tactics which I didn't appreciate. Luckily I had a better experience with Huntington Mazda and purchased my car there.
Wow!!! Where to start first ,and foremost would like to... - Mazda richie
Wow!!! Where to start first ,and foremost would like to give a big shout out to Kareem.
He went above, and beyond to help me out with my leasing purchasing.
Very knowledgeable young man, professionalism five stars, down to earth,the list goes on, just see for you first hand,and guarantee you won't be disappointed, not to mention he has the patience of a Saint. 💪💪💪
Also a big guy shout out to Guy , if I'm spelling his name correctly, if not please forgive me .
When I first walked into the dealership, he made sure I was well taking care of ,showed me the car I was interested in ,and all.
made sure I was ok before I left the lot with the new car,because to be honest I was very nervous about driving,and was stagnant for about a good 10 minutes. 😂😂😂
A real stand up guy , with a great disposition.
Last ,but not least a big thank you to Tommy as well.
A very courteous, well maintained, will help you with whatever you need kind of guy,was very patient as well,and great sense of humor.
Even gave me the option for some great added insurance for the new car, which I think in my honest opinion is amazing!!!
If you're looking for a dealership with professionalism to the highest degree ,and with people who truly will assist you ,and help you every step of the way .... then look no further.
Mazda in Valley Stream is where you need to be .. just saying... MIC DROP... 😎😎😎👍👍💪💪💪
I bought a new car at Romano Mazda today. I worked with... - SamanthaDJohnson1
I bought a new car at Romano Mazda today. I worked with Nima, and he was phenomenal. He was friendly, direct, and personable. He made the experience easy— like working with an old friend. He assisted with financing options, helped me select the perfect model/trim, and really made me feel respected and valued. The dealership was clean, the staff was welcoming, and the overall experience was second to none. I highly recommend.
Great experience buying a 2020 Mazda CX-5 and leaving... - Cogsy
Great experience buying a 2020 Mazda CX-5 and leaving with it the same day. Ariana Was great to deal with as well was Peter.
Excellent Customer Service! - Cindy P.
Thank you to Ide Mazda's sales consultant, Cody Lach, for an exceptionally pleasant experience buying my Mazda6 GT! He found the perfect car to suit me that was well within my price range. Cody and and his team, including Ashley Pierce, Financial Service Manager, made the typically arduous car buying process quick and painless. Cannot express enough how much I appreciate the excellent customer service Ide has provided. Great experience! Love my new car! Thanks again!
Steet-Ponte Mazda is hands down, the best dealership in... - Vijay
Steet-Ponte Mazda is hands down, the best dealership in my car buying experience. Over the past six years, I've dealt with 10+ dealerships to purchase a vehicle for myself, family, and friends. Rick Z and Shane made the buying process as simple as possible. When I called the Sales department, my call went straight to Rick Z, the general manager. He was calm and made a detailed note of what I had in mind. After a couple of hours, he returned to me with a very reasonable quote for 2020 CX-30 preferred and put me in touch with Shane. From that point, Shane took the time and effort to put together all the paperwork. We spent less than 40 mins in the dealership to sign everything and take delivery of the vehicle. I wish other dealerships take this route of being reasonable and making the car buying experience a joy instead of pain. We drove 2 hours from the capital district to buy a car from Steet-Ponte, which says a lot! We would love to take our vehicles here for service if they were closer to us! If you are looking to buy a Mazda, I highly recommend Shane and Rick Z at Steet-Ponte Mazda.
My husband and I went to buy a specific make and model... - Anonymous
My husband and I went to buy a specific make and model that we saw online. A dealer approached us and asked if we had anything specific in mind. We told him exactly what we found online is the one we want. He searches on the computer and says it's not available, which is strange because my email correspondence with a manager said otherwise. Then he asked us why do we need a turbo engine anyways, were we planning on racing? My husband and I's jaws dropped at the sheer audacity of that question. I was visibly pregnant. Then he calculated the estimated monthly pricing and made it seem like we wouldn't be able to afford the car. My husband works for the FDNY making 6 figures and I'm a supervisor at a busy hospital in the city also making 6 figures. We were insulted. He gave us his card, told us to come back in a month, and we left. We felt pretty disrespected.
I did not have a good experience. And, If I was Jewish,... - Rcb
I did not have a good experience. And, If I was Jewish, it would have been a lot worse, after the manager complained that I "Jewed" him down on the price for tires. More on that later......
I took the car in for replacement of four tires. Their price was about $60 more than Mavis so I canceled the Mavis appointment b/c I would rather have the dealer put new tires on. My wife drove her vehicle to the dealer.
While the tires were off, the service department took a video of the brakes -- a really cool service - and texted the video to my wife, who forwarded the video to me. The video, and mechanic's voiceover, showed an immediate need for front replacement of pads and rotors and 30% pad wear remaining on the rear.
I called my normal mechanic for a price and then I called Ontario Mazda. I told them I could get pads/rotors for four wheels and put them on myself for about $175 or my mechanic could do it $300+, but in keeping with the same philosophy as with the tires, I asked Ontario Mazda for a competitive bid to leave it with them. The Service Manager countered that they were installing OEM parts and there was no way my mechanic could put OEM pads/rotors on four wheels for $300. I agreed that the parts were likely coming from AutoZone.
The Service manager said he could put the pads and rotors for $398.00. I responded that $398 for front and back OEM pads and rotors was a good price and I asked if he could get all four done by noon because my wife had a an appointment at 1:00, they said yes. So I approved the work.
At 11:00, my wife texted me that the dealer charged her $398 for the front pads and rotors only. The Service manager denied that we ever talked about all four wheels, even though I mentioned "front and back" or "four wheels" several times. The service manager claimed my wife approved the estimate - not true...she was never presented an estimate. They looked up the estimate which was apparently sent with the video, and confirmed that their data showed the video was "viewed" but the work was not "approved".
I reminded them that I approved the $398 for front and back pads and rotors. The service manager, who said NOTHING when I asked if he could get all four wheels done before noon, claimed I never said "front and back" or "four wheels". I advised (cursed) that what they were doing was crooked and I wanted to speak to the manager (I know... Karen, right?)
After going through the same argument with the manager of Ontario Mazda, he finally let on what was bothering him. Out of nowhere, he claimed I "Jewed" him out of $75 on the tire replacement. Not believing what I just heard, I asked him to repeat what he just said and he DID. Said I "Jewed" him out of money on the tire replacement. I warned him that he had no idea whether anyone on the other line was Jewish but that the remark was extremely offensive and anti-semitic. While I am not Jewish I still found it incredible that the manager of a large dealership in Canandaigua NY would use that type of discriminatory language in support of their practices. The obvious stereotype plays upon the presumption that "Jews are cheap" and I must be Jewish if I expected them to stick to the deal we agreed upon.
Then, the Manager "offered" to remove the new pads and rotors on the front and replace them with the old pads and rotors, which they just claimed, and I agreed, were dangerous, and that I could get them done elsewhere. So, the dealer essentially calls a customer, who bought the vehicle at their dealership, a "cheap Jew" and then recommended that they make my wife's vehicle more dangerous after making it safer.
I don't know whether it's CoVid or something else, but I am amazed that this is what passes for customer service these days. I will get the back brakes done and take available legal remedies in small claims court, which means they will have to spend $2000 or more on a lawyer to defend -- Dumb. Get your work done elsewhere.
AVOID THIS PLACE - dealerreview1
Awful experience. Avoid this place!!! I chose to visit because they had 5 CX9s on their website. I emailed in the morning to make sure they had them all on site and was told that all were available. I take the hour drive that same day and once I get there am told that they only have 1 CX9 available. That should have been my red flag not to trust them anymore but my wife liked the car they had available. We agreed on a price in the lot and I was asked to come inside to work on paperwork. There were other cars ahead of me but was told they’d call me with finance rates the next day. They called and since their rate was high (being that my credit score is over 775) told them I’’ll finance with my bank and I just need the purchase order paperwork to submit for the loan. They send me the paperwork the next day but the price of the car increased by $500! I immediately called and told them the price was wrong and was told because I am not financing with them, they need to raise the price of the car! The price I negotiated was never based on how I was paying! We agreed to a set price before they even asked how I was paying. I complained on the phone with the finance lady (who had a very nasty attitude from the beginning) and then was transferred to the sales manager who told me they have to make money through the financing and since I wasn’t financing with them they need to make it somewhere else by raising the price. After much argument, he said he can change the fee to 250. I was tired of the whole thing and agreed to it and asked him to send new paperwork the next day changing the 500 fee to a 250 fee. I wait all day for it and finally received at the end of the day with an ADDITIONAL 250 ADDED! So now we are 750 more than we agreed upon! His reasoning? It includes dealer fees that I supposedly knew about from the very beginning. Not once were these fees ever mentioned and if they were legit, why wouldn’t they be included in the first official purchase order I received? What an unprofessional, dishonest dealership. They lie and cheat you every possible way they can. Based on their previous lies, I have a good feeling they would have lowered the value they gave me on paper for my trade the day we picked the car up as well. The process of picking the car and agreeing to a price was easy. After that, it goes downhill quick with their lies. AVOID!
Met with Walter Ponce. Smooth, easy transaction. Walter... - Smithholly3
Met with Walter Ponce. Smooth, easy transaction. Walter was friendly, courteous and followed up with all questions. I love my new Atlas! Highly recommend this dealership.
Refused to accept responsibility for a problem of their... - Alexkamp
Refused to accept responsibility for a problem of their own making. Unwillingness to rectify customer problems with new car purchase. rejection.of any compromise. They sold me. A brand new car without disclosing that it had No spare tire.
Very poor customer service. - Spotter
We purchased a 2010 Matthews Mazda CX-9 from here in 2013. Long story short, 3 years into it, nothing but headaches and free car washes from this dealership. They quoted us 3800-4800 for a transmission because they said the one in our 2010 cx9 was shot (transmission fluid was completely burnt and had ruined solenoids) or I could trade in the car to them for 4000. I have since taken it to two other transmission mechanics and they cannot find the problem Matthews Mazda was talking about. Both separate Mechanics could have lied to me and said the same thing Matthews Mazda did and i would of forked the money over but they said there wasn't anything wrong. Yeah the fluid in the transmission was dark but that was normal. But Matthews Mazda will try and take you for every penny in their service department. Most people like to know what services they are having done and the price before they do the work, not after when your about to check out after sitting there all day and find out they did services you did not expect and now you owe them hundreds of dollars.
So back to the tranny problem, Their price for a used cx-9 transmission from Dons Auto Parts 3,800+tax. Matthews Ford (Same Matthews Company) will get that same exact transmission from Dons Auto for 2500 including labor. I asked them to at least match that price.
The 'service adviser' Joe actually scoffed, he doesn't like to be questioned, actually talks down to you when your asking questions. He said no they will not match that, it doesn't matter I purchased the car from them, doesn't matter it barely has 80,000 miles on it and we have always kept it serviced.
I have owned many Mazda's always purchased them from dealerships, only went with Matthews Mazda because I loved the convenience of it being right in Vestal where I travel often.I should have done my research better. Check for yourself Romano's Mazda in Syracuse is a much better choice, they have better selection, they are in for the long haul, offering certified Mazda's at honest prices. Do yourself a favor, go the extra mile to Romanos, do the research for yourself. I personally will never purchase a car from Matthews Mazda again, nothing but disappointments and tons of coupons for free car washes. Thanks, but no thanks. Oh and my Mazda CX-9 they offered 4,000 for, the one they said was ruined but ran like it was still new... I just got 11,000.
Earns every one of the five stars! - Irish
I decided I wanted to lease a 2017 Mazda CX-5 Grand Touring, fully loaded. Not only did Northtown give me the best deal price-wise among all the local Mazda dealerships; they also treated me the best from my first step inside the door. Polite, professional, helpful, and no wasted time. I do have to emphasize that my pleasant experience was largely due to the salesman, Michael "Mick" Bellus. So, be sure to request him or call and make an appointment with him. Why? He genuinely listens and will secure you the best deal. I am a senior citizen and appreciated this young man; a true scholar and gentleman! Best part, Mick has been there for me anytime I've stopped in subsequent to the purchase, to give this techical immigrant some review lessons on how to maximize all the technology in the car! Mick is just as present and friendly after buying the car as he was before the purchase. That speaks volumes. I love the car and all the technology and just can't rave about Mick enough...Mick may not have made the CX-5 but he surely made my experience extremely fair and pleasant!
In New York
Asst Service Mgr
Mazda of New Rochelle