Never EVER get your car serviced at Advantage Chevrolet. - callow.bonnet_8i
Never EVER get your car serviced at Advantage Chevrolet. I had my car towed there on 1/23/26. They did the diagnostic and told me I needed a new thermostat because mine was stuck in a closed position. They said my coolant reservoir was cracked and that 2 hoses had holes in them. The cost?? $2,300?!!! I said absolutely NOT but first I tried to reason with them. I knew for a fact that my reservoir was not cracked and I knew that nothing was wrong with the thermostat, it just needed coolant because ONE of the hoses was damaged. So I asked “how do you know the thermostat is broken if the hose that gives it coolant is damaged?” Why not change the hose and see if that fixes the problem? Todd said it would cost the same amount and if it didn’t fix the problem I’d end up having to pay twice. PLEASE DON’T STOP READING - it gets much worse! I told them not to touch the car. I told them I would pick up the car and just pay the diagnostic fee. When I got there to pick up my car I noticed an alert on my phone that said my oil life was 0%. (I did an oil change there on 11/13/25, full synthetic, sure it had almost been 3 months but I had only driven less than 1,000 miles) I showed the alert to one of the workers. He said “you can’t go by that, you have to look at the car”. When I turned the car on, the screen said “oil level critically low - service oil soon” I showed the guy. He said “you can’t go by that, you have to check the oil” (lol) I popped the hood and checked the oil. There wasn’t a drop of oil in my car. I went back inside to speak to Steffon. I asked him what happened to the oil. He said “with all the snow and ice, you probably hit something and cracked your oil pan”. That was impossible because my car was at Advantage Chevrolet BEFORE it ever snowed. I said someone drained that oil, PUT IT BACK! He said they have integrity they wouldn’t do that and they needed to check the car. I left the car there again. When I called back later that day I was told that I could come pick up the car, there was no leak and that they replaced the oil but STILL could not explain what happened to the oil. Before I went back I checked the Chevy app again, I noticed that I originally received the notification about the oil on 1/29/26 - 6 days after I dropped my car there and immediately after I said I didn’t want any work done. I know it was intentionally drained, probably to force me into thinking my car was in worse condition than it was. I picked up my car and took it to another mechanic who diagnosed it and said one hose was leaking and I needed their coolant service. The cost? $300!! I asked the mechanic to check the reservoir for the crack that Advantage Chevrolet lied about. I asked if the thermostat was working. He said “yes, you just needed a hose and coolant” Advantage Chevrolet is scamming people and Steffon is a liar!
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