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my Ram purchase - Tim
They were very fair. It was very painless, as you know most dealerships are not. I would recommend and have this dealership to others. Awesome experience.
Top Reviewed Specialists At This Dealership
A pleasure to deal with; no pressure salesmanship; - Dean L
Probably the most pleasant experience Ive had purchasing a vehicle. John was a no pressure salesman, who accommodated us fully; he found the vehicle that we wanted and made sure we were completely satisfied with it.
CDJR Sales Manager
Chevrolet Buick Sales
Pleasant experience. - Jchamberlin
Anthony was very knowledgeable and helpful in helping us get a good deal on a new vehicle. Got a very good deal on my trade in and the whole experience was fairly quick.
Commercial Fleet Business Link Manager
Amazing experience! - Jessy
Jeffia assisted us with everything we needed. She was amazing and made us feel like family. We have never had a place welcome us like she did!
Professional Caring - Mrgolfpro57
Patrick McCormick is a professional in every aspect of the word, he explained the car buying process from start to finish. I came to the dealership just looking, after talking with Patrick he made it possible for me to purchase a new truck. I will highly recommend this dealership and Patrick McCormick to anyone as well as my family and friends.
Certified Sales Consultant
Sales and Leasing Consultant
I am one of those customers that keeps coming back - Sherry19
I had a wonderful experience with them they work hard and long to get me what and where I wanted to be. I am one of those customers that keep showing back up.. I highly recommend Travis .
"Painless" - edski
Wonderful experience from the start. Stephanie, Jamar, Tony and Tracey were polite, professional and easy to work with. No pressures, no hassle, was not laborious. Recommend them to all..
Employee - Mama Bear
Tiffany is Very knowledgeable and very personable. Definitely recommend talking to Tiffany if you go in to the dealership. Not pushy at all like some places can be.
Purchased a New Ram on the internet - Vickie
Great Communication, Very please with attention to detail and professionalism was outstanding. The entire experience was great for start to finish. Recommend this dealer ship if you are looking for a great deal
Commercial Sales Manager
Made trading in and getting a new vehicle painless - Brittany24
Came in not knowing what I really wanted. Was looking for jeep wranglers and didn’t have any really in mind. Within 20 minutes of talking to Jeff he sat us in one that we fell in love with! He was easy to talk to and work with. Would definitely recommend him and have!
Commercial/ Fleet/ RAM Certified Agricultural Dealership Coordinator/ Business Link Account Manager/ Sales
The service workers - Johnny S.
The service workers are always helpful and will find the answers to your problems. Very friendly also. The manager gets involved to make sure your problems are taken care of.
Internet Sales Manager
I bought the Jeep 100% because of Max - swedehombre
Max is a wonderful salesman. Knew his product, Very patient and hard-working. The Jeep was sold because of his great work! I hope he is recognized for the salesman he is
Great customer service - Lady dj
Kurt knew what was in the inventory and was very friendly. He found us exactly what we wanted. I would recommend my family and friends.
Will is the bombdiggity - Gunnery1
Will Williams is the best ever!!! We came in and he was extremely congenial and helpful!!! Treat ya like family!! You will be very happy with this dealership!!!
Answered all my questions - Bt
I was wondering what my options were for a lease with trading in my wife's car with negative equity and Bill answered all my questions honestly with no pressure to buy. If you are going there to buy or lease ask for him.
"Great Dealership!" - mtnnurse66
We have purchased 8 vehicles here in the last 15-20 years.Sales and service have always been great . When needed we are always provided with a vehicle while ours is being repaired. We won't purchase anywhere else but here at Ross !
Superb customer service! - Wanda
We worked with Karriem and he was truly amazing thru the entire process. We were given exemplerary customer service during our visit. We highly recommend working with the team at Sport Durst when it's time to purchase a vehicle.
Awsome service. - hamamshadi07
they know what they doing and always make sure you happy when you leave from there. jerry in service department is the best to work with out there. tell him what issue you having and he make sure it get looked at and fixed if they find the issue.
Found The Perfect Vehicle - JeepPrincess101
Darrell Walker was able to find me the perfect vehicle with all the bells and whistles I requested. It was an overall good experience. I am enjoying the purchase.
Express Service. 7-19-19 - larryd47
Great Job by Gerry Wood. David was my Service Advisor and he was excellent. He kept me up to date about the progress on my truck and when it was going Tobe ready. Nice to have since we are so busy. Thank you David!
If you need a car see John, - Chris
Bought a pre-owned ram from John and couldn’t have asked for a better sales person. Went above and beyond to make it all work out.
Challenger Hellcat Redeye - MoparornoCar
My every need was anticipated and met with ease. The staff constantly asked If I was being helped and kept me informed during the purchasing experience. I have never seen or worked with a finance department (Mrs. Paula) that worked until midnight and well into the next day to ensure I received the best loan possible. Paul Loso was patient, accommodating well informed. They have a great assortment of new and used vehicles. I will return.
Routine maintenance - Jrawls55
I went in for a routine oil change. The service and staff were fast and courteous. They also made me aware of a factory recall that I didn’t know about and took care of it .
Everything wasn’t done - Pnpj226
I had my car towed to the dealership to get 3 recalls done, new tires put on and to find out why my car would crank up but not stay running. They called and told me my car was ready, so I had to call and find out how much money to bring (I don’t use credit cards), just to find out they couldn’t do the ignition recall. So I bought a battery and took it with me and had them to put it on and told them to keep my car because it still would crank but not stay running. Then they call me and tell me I need 2 gaskets, one for the intake manifold and one for the egr valve and I told them to look on my passenger seat and there should be 2 boxes, one with gaskets and the other is a new egr valve. So they called me Monday and let me know that my car was ready, but do to my work schedule I wasn’t able to get it until today (Wednesday). After calling to find out how much it is going to cost me ($539), I go to pick it up, and to my surprise, the same parts are still sitting in the passenger seat!! Needless to say, the customer service was good, but the communication sucked and I will never take my car back to them again!! If you don’t give them anything stating what you want/need done, then this could happen to you!!
Great customer service - I.candy73
Helpful and friendly staff in the service department. They kept me updated with what was going on and what could be done to fix the problem.
Slow to take care of people. A little unorganized. - Greg
A little unorganized. Slow to get someone to help. It took a while to get someone to take me to the cashier and to bring my truck around. Had an oil change and tire rotation. When my truck was brought to me, the lady that brought it around noticed that the front tire sensors were showing low air pressure. She added air. You would think that this would be done when serviced and completed by a technician, instead of waiting another 10 minutes or so. You would think that as much as it costs to do services on vehicles, that it would be finished and waiting on the owner, especially when they call and tell you it is ready to pick up.
Best customer service - Bhumphrey0123
I appreciated how well I was taken care of. John made sure my daughter and I were comfortable. He even went back to my car to get our sweatshirts!! Communication was fantastic.
Outstanding service! - Herk2725
From start to finish this dealership offered the best customer service. They didn't have what we were looking at listed or on the lot BUT they found us the perfect truck in no time. Only hours later too. Our sales guy Aaron "Will" Williams was very patient, knowledgeable and answered all of our questions. We didn't feel pressured or rushed. Even after closing time, he stayed and worked with us. Want to thank also our Sales Manager Brian Coneal for is assistance and talking with my husband about the trade. As a truck family the trade was important to us. Thank you to their GM, Jacob Amos for his help as well. We were so happy with the dealership we went back the next day and bought a Hell Cat from Will. When you go in ask for Will. He was a pleasure to work with. Thanks to him and all staff that helped us out to make this a great buying experience. And we are proud owners of two really nice new rides.
As usual great & smooth - Jersey Joe
This is my 3rd vehicle from empire. #4 may be on the way. thinking about that scat pack wide body Josh. I like doing business with Empire its pretty much over the phone. I get aprice & its a yes or no. Simple. Dont know why dealers here in NJ cant make it that simple. Also everyone is friendly. Looking forward to #4.
Worst Car Buying Experience Ever - MikeR
Don't buy a car here. I was lied to multiple times by my salesman about the availability of the car and what service and repairs were done to it. This is a very dishonest dealership looking to get your money and shove you on your way. Customer service and professionalism at this dealership is non existent. If this dealership has a car you are interested in do your best to find it somewhere else, it'll save you a ton of time, money and headaches.
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