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Excellent Car Buying Experience - JOHNEGRIMMPHD
Friendly, helpful, and knowledgeable staff made the car buying experience pleasurable. No pressure selling and easy negotiation for a fair price was a plus. Concluding the deal went smoothly and efficiently.
Top Reviewed Specialists At This Dealership
Senior Client Advisor
Consistently excellent - Cooper
This is my 3rd BMW form The BMW Store and they truly make it easy. Knowledgeable sales team who are easy to deal with and fair minded. Transparent non-pressure sales approach from beginning to end. Accommodating and customer focused. Pleasure to deal with and I'll be back for my next BMW.
Sr. BMW Client Advisor
New BMW Sales Manager
Superb out-of-state buying experience - Jim H
During an internet search, found a used Honda minivan at Cain BMW -- it was exactly the trim, year, and colors we were looking for (hard to find). Negotiated an out-the-door price quickly and easily with Internet Sales Manager John Romell, who was extremely thorough and helpful in explaining how Cain BMW handled out-of-state sales. My wife and I drove from northern Virginia to North Canton, OH, to pick up the van -- we found it absolutely spotless and perfectly detailed, and exactly as described by the online ad and Mr. Romell. John was off the day we arrived for the van but came in to meet us and ensure the vehicle was fully prepped for pickup. Further, the Business Manager, Eric Meyer, was a true pleasure to work with -- efficient, responsive, professional, and with "no pressure" to buy add-ons. We can't say enough good things about Eric and the sales/paperwork process. Even with a test drive and thorough inspection of the van, we were out the door in less than 90 minutes.
Overall, it was a great buying experience, far above the norm and perhaps the easiest one my wife and I have ever had. Everyone at Cain BMW was polite, professional, and clearly devoted to top quality and impeccable customer service. Five stars all around!
Fleet & Lease Advisor
Internet Sales Manager
Great Sales service - DPODY26
Got the car I wanted at a great price. A little confusion from the get go if the car was already sold or not. Car was still available, the price was very reasonable.Even though I didn’t spend $100,000 plus the staff treated me very well.
BMW Certified Pre-Owned Sales
X1 new - Brian
This was a great experience. Most pleasurable car purchase I’ve ever had. Paul was great, he was not pushy and gave me an awesome deal without a lot of negotiating or uncomfortable conversations.
Overall Experience - tooshk
Nice job overall by dealership and by salesman Tom. I also ran into Jim Brown during my initial visit on Sunday and ended up talking with him for 20 minutes or so. Super nice guy, made me and my wife feel like we had known him for years.
all about the money - carguy03811
I called this dealership to inquire about a used vehicle and ultimately offer them a price that I was willing to pay and they countered my price with a higher price than they originally had advertised and denied their advertised price which I sent to them via a screenshot, then got no response. later on that day looked and the price was raised on all websites they are advertising the car. I would be very careful when dealing with this dealership if dealing with them at all which I would recommend you don't they are all about taking as much money as they can from you STAY AWAY
Noise repair - Bmwsand
Did not solve the problem but still charged me.
Looks more like try this and try that to see what works. When pushed suggested to call BMW. Customer satisfaction in my case came 2nd to revenue.
Outstanding, responsive, accomodating - Ann Barrington
Can’t say enough about Travis and Mr. Palmer. Top knot has service and care. They are so professional, knowledgeable and perfect salesmen. They aren’t pushy and are classy and competent.
No follow up - M240
From the first time I walked on the lot they have never followed up with anything they said.
I ordered a new BMW and I asked questions about add- ons, my trade in, service work. Drove a hour for a appraisal for a trade in. The sales man that I set it up with was not even there. The guy who I finally talked to did not even get up to go out to look at my car. I complained to the sales manager about the employees, she was to get me a estimate for window tint and she never followed up !
I called for my first service appointment and was transferred to someone's answering machine. They have never called me back. Unbelievable service. I might expect this from a used $5000 dealership but not when I'm spending over $50,000.
Kelly service dept - JimS
I have been buying cars from Kelly for 18 years now and I rate their service department as number one. Their finance director, sales staff are great but thr service department is awesome.
Best car buying experience EVER*** - Susan1234$
Clean showroom, plush hospitality area, upbeat sales professional who assisted us to get a great fair deal on a beautiful BMW. I love Preston Motors. An HONEST car dealer that values their customers
Not female friendly - EEFyogi
I, a woman, took my BMW in for a simple tire change. The run-flat was so new that it hadn’t yet been released to outside tire dealers: I had to use BMW. I called Tuesday and was given an appointment for 8am Saturday.
Tate greeted me at 8am. Some 10-20 minutes later a technician looked at the tire and said that none were in stock. So I had to get a loaner.
After about 50 total minutes I was out of there with a slight like-I’d-been-violated feeling, and I couldn’t figure where it came from.
On the way home the car strongly corrected back into a lane I was exiting, twice. I returned and explained to Tate what had happened. Tate walked down, called to someone, waited, walked back. After about 5 total minutes a technician came up and got in the car and looked around. Tate asked me, “What, Do YOU Want to do.” (There was a definite tone: a slight pause after “what,” an emphasis on “you.”) His tone completely shut me down, which seemed the intended purpose because I did not say another word, and he did not ask me again. I don’t know what I did to prompt him to say that. We were standing, watching the technician. Maybe I sighed heavily? After the technician explained that the strong correction is a safety feature to keep the car in the lane, I left.
All weekend I thought of what I did to prompt Tate to act like he did. Nothing stood out to me, but this is what I imagine. I was a bit frustrated that Tate didn’t take the time to introduce me to the loaner car, to make sure I could start it, turn it off, put it in Park. So perhaps when I couldn’t start it and walked back into the office to ask for his assistance, some of that frustration showed, which prompted him to do something to invalidate my feeling that I deserve complete customer service. As I said, I don’t remember the details of that interaction.
The second time I left the dealership that morning, it was more obvious why I felt violated. Tate had lost his cool, nothing that the technician would have noticed, though maybe he did. For sure this time I was frustrated because I’d been there an hour so far and I would have thought Tate should be aware of features of the loaner so that he could have explained and saved me, the technician, and himself time.
The fact is, I am the customer. If I’d been flipping out angry, OK, Tate need not be verbally violated himself, but that wasn’t the case. It took me all weekend to analyze what I’d done to prompt him to treat me like he did. If he is triggered by such minor shows of frustration, then customer service may not be his best career track. I wonder if he would have reacted those ways had I been a man.
This all could have been avoided.
1. Doesn’t BMW have on record what type of tire my car has, so someone could check if one were in stock without me having to drive there?
2. Does the Service Department have an SOP for when someone takes a loaner? a) say to bring proof of insurance when setting the appointment, b) escort customer to the car and show how to start and stop the engine and how to put the car into Park—whether customer is man or woman, c) go over with them what they are signing, reminding them to fill the gas tank before returning the car. I received none of these courtesies.
3. If Tate and Gilles and anyone else who works with customers know the basic safety features of all loaners, that will save time and frustration on the part of the customer and the technician and, apparently, Tate.
Perhaps he was having a bad day, I’ll give him the benefit of the doubt. But it’s still important to report this incident, to make him aware. So I called Monday and spoke with Gilles, who said he’d have the Service Department Manager get back with me “probably not today, but definitely tomorrow.” It’s Thursday afternoon. Still no contact. This is poor customer service from Voss BWM.
Liars, Cheats, or just plain stupid - BlkBMW
Have owned many BMWs and have them serviced at dealerships across the US. Not once have I been treated this way. My car was not returned to me in the same condition as it was dropped off. When asked about the issues with my car, the service advisor attempted to shift blame onto others and we unable to understand or comprehend these issues or how the car should workm. Car was not ready at the date it was promised, when I went to pick it up the check engine light was lit and the car was dirty, even though my receipt said the car had been washed and that a technician had inspected the car after all repairs. This dealership looks to prey on customers by adding extra repairs and will break things and not fix them. Don't expect honesty from this dealer, and definitely don't expect to feel like a valued customer. You are better off taking your car anywhere else.
BMW of Westlake
The BMW Store
BMW of Cincinnati North