Excellent service dusing process of leasing my new BMW - afrangos
The entire process, from turning in my 2016 BMW at lease end to selecting and taking delivery of my new 2019 BMW, was excellent in terms of service and making me feel like a valued customer. I had about a one week gap between lease end and delivery of my new car. BMW Westlake providedme with a great loaner until my car came in. The employee who went over all of the features of my new car was very knowledgeable and helpful in expaining of things work.
Top Reviewed Specialists At This Dealership
Senior Client Advisor
BMW Client Advisor
BMW 340i - Huik8056
Great experience. Paul got me a great deal on a really awesome car. Overall leasing process took me less than 40 minutes and in a very short time I was out on the road with my new car.
Sr. BMW Client Advisor
New BMW Sales Manager
BMW Warranty Service - Ckz
Professional service, timely work done. Thank you! Brakes are working perfect!
Sensor replaced eliminated the rear brake notice as expected. Appreciate an honest service department.
New Car Purchase - indycar82
I have purchased Cars from Cain since 1989, This latest purchase was for a special order of a BMW 430i coupe, The entire process was great from start to finish. They timed the purchase to come in prior to my lease being done within a few weeks, so it worked out perfect. As in my past purchase experiences, the entire sales staff was great to work with. Between my wife and I this is the 8th BMW that we have purchased from Cain. I would not think to work with another dealer. John and Charlie were great to work with, as is the service department.
Internet Sales Manager
Extremely satisfied! - My new car
We are extremely satisfied with the customer service that we received at Preston BMW in Boardman. Our salesperson, Paul, was knowledgeable and very helpful. The whole process of buying a car took us only about 90 minutes. I got the car that I've been looking for and my husband got the price he was looking for!
We highly recommend this dealership.
Great experience working with Jon Ogden - Tyler D
We purchased an X5 from Jon Ogden site unseen and had it shipped to WA. He sent lots of detailed pics, kept us up to date on the shipping timeline and the time of when it would arrive. The whole process was very easy and the car was in even better condition than I pictured. F&I didn’t disclose the doc fee that was added in our loan which I didn’t really like but they immediately made it right and said they would refund the amount to us. They got us a competitive rate too so we didn’t have to call our local bank. Call Jon Ogden!
Sweet Sixteen - Tim-North Carolina
I have been looking for a 2015 pre-owned certified 328i xdrive for my daughter’s sixteenth birthday for a while. I wanted to find a vehicle with all the safety features, reliability, and low miles. After a long search, I found the perfect deal at BMW of Dayton. Theo Dorion was absolutely fantastic to work with. He was very upfront, honest, always took my calls, and since I was buying from out of state, he sent me more pictures than any salesperson probably should. the whole transaction was smooth and made my trip in very enjoyable. Nice job Evans team!
James Fleming - Mel B
James is the ABSOLUTE BEST! He was very professional and patient. He wasn’t pushy or never once made me feel pressured into rushing anything. He took time to explain all details of the vehicle to me even before I expressed sincere interest. He has obtained a lifetime BMW owner.
Excellent service - Car
This is a great dealership and the customer service there is exceptional! The whole buying experience was very easy and everyone there treated us with respect like we were family. I would recommend Eric, Art, and Noah to anyone looking for help purchasing a vehicle. Thanks for making this purchase a great experience.
Thanks to this great staff!!! - Damion Allen
The people here at BMW of Middleburg Heights are a great staff that has helped me out of a few tough situations & into even better positions. I really appreciate their great efforts and patience with me. Every time I stop in is a great & knowledgeable experiance. Thanks for everything!!!
Maintenance service. - Carl
Went in for filters and fluid changes. Also multi point inspection. Honored a 36k inspection that should have been done last time I was in and had not been done at no charge. A bit expensive. The lounge is comfortable and good for working while service performed. Danielle is very helpful.
30 years I’ve been going to Kelly Bmw, since 1988 - Peter Guthoff
Honest, willing to go the distance to help customer understand what’s needed to be done.
Very knowledgable and professional as well as courteous.
Work almost always done on time.
Provides courtesy’s vehicles.
Excellent waiting area atmosphere , food, berate and tv.
Buyer Beware! - carbuyer
A couple hours after leaving the dealership with a used (2016) car we got a low tire pressure light. The low pressure light has come on several times since then, even though we've put air in and it goes away for a bit. When I called to complain about it, they told me it was my problem and they had no responsibility. Not cool!
I had a great experience buying my X3 with Voss BMW. We... - persis.elwood
I had a great experience buying my X3 with Voss BMW. We had three sets of friends who all recommended BMW & Voss; these recommendations were important because we keep our cars for a long time and wanted to have confidence in good customer support after purchasing the car. Based on these recommendations, I walked into Voss one Saturday and met Steve Cook. Steve was great – he’s not a high pressure salesperson but he was very knowledgeable and patiently answered all our questions. We met with Steve several times over a couple of months; we test drove other vehicles but always came back to BMW. The convincing selling point for my husband was the opportunity to do a Performance Center Delivery in Spartanburg, SC. The Performance Delivery is an awesome experience; BMW matches you up with the car you bought, and their professional drivers take you out on the track and teach you about the car’s performance capabilities and how to drive the car. There are videos on line that provide a good feel for the track and types of things you do, but it is a lot of fun. We both learned a thing or two as well. Driving back from Spartanburg we hit a terrible thunderstorm in very heavy traffic. We were very grateful that we had just learned about driving on wet pavement, and that we were riding in one of the safest vehicles made. I had minor delivery follow up with Voss Service when I came home and was treated great. Voss has a great waiting room and Steve followed up with me while I was there to make sure everything was meeting my expectation. I assured him I was VERY happy with my beautiful new X3.
BMW of Westlake
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