Racist, Greedy and Dishonest - Sai
This is by far the worst experience I had at any car dealership. I got a feeling the sales department is racist. I found a certified preowned BMW car at the dealership, negotiated the deal and gave a check as advance last week. During negotiation the sales person WESTON W. BROWN (6 weeks on the job) agreed to take care of the scratches and have the interiors detailed before delivering the car. He called me today informing that the car is ready for delivery. When I stopped by, I found some of the major scratches I identified earlier still on the car and requested him to take care off them. Also I found no evidence of detailing on car interiors as there was still lot of dirt. I pointed it out to him and his reaction was rude. He told me that the job is done and the manager does not want to spend any more money on it, take it or leave it. I was shocked as I came to take delivery of the car and didn't expect this. I was only asking what was agreed and nothing new. I requested him to talk to his manager. He went and returned in less than a minute and gave me the check telling no more negotiations, take your check and leave. I requested for audience with the manager and he refused to allow me to talk to the manager. In this whole process, I was talking to him very respectfully but he was treating me like crap and I was given no choice but to take the check and walkout. It all appeared to me like it was staged as he probably found another buyer willing to pay a little more and want me to walk out of the deal. These guys are full of greed, dishonest, have no ethics and treat their customers poorly. My wife and kids who were expecting me to return with the car were very disappointed with this whole fiasco. I wasted two weeks of my time with this dealership.
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