Great Service - Cathollowell
I recently bought a certified used X3 from this dealership. Brad my sales person did not pressure me and was very helpful and prompt in showing me several cars I was interested in. Had he been pushy I would have left the dealership and kept my Honda minivan, but because he was patient with my millions of questions I now have a new car I love. Jake was also awesome going over the various functions of the care multiple times at my request. Our finance guy patiently explained all the paperwork and was very helpful and humorous. My only reservation is the lack of complimentary car washes. My son who owns an x1 from a different BMW dealership doesn't require service to get his car washed, for me that would have been the icing on the cake!! Hopefully BMW North considers this in the future. This was a feature I loved at my Honda dealership.
Top Reviewed Specialists At This Dealership
BMW New and Pre-Owned Sales
New BMW Sales
BMW Certified Pre-Owned Sales
Purchase Experience - BMAN
I purchased the 640 on 4/19. While I cannot rate the performance of the vehicle at this time, I can say that the experience and professionalism provided by Jimmy and Nez was what you expect when purchasing a luxury vehicle. I would recommend if your looking for a BMW, this is the place to go.
BMW Client Advisor
Senior Client Advisor
New 740i - Greg J
I've dealt with The BMW Store for many years now, always a great experience. They really make sure you understand your new vehicle before you leave. Great sales team and great service.
Sr. BMW Client Advisor
New BMW Sales Manager
Wasn't even looking for a BMW - Zachary Alexander
I called looking for a certain car, and this dealership had it. I came in and Clevon assisted me during the test drive - great experience. He was extremely knowledgeable, friendly and had a real life approach to my situation. He is a true asset to the team. We returned to the dealership and I decided to purchase the car. Mark assisted me with the sale. He was one of the best sales professional that I have ever met. No pressure, no BS and no interest in wasting my time. He was efficient and detailed and made me feel like I was the only person in the dealership. He made sure the car specs met my specific needs and he made sure I was getting the best value. I can 100% guarantee I will be back in a few years. Excellent dealership, it wasn't stuffy and it had a great overall atmosphere.
My dream car - Ziggypop
They had the car I wanted, and without any pressure gave me time to think about the purchase. Once I wanted to go forward, they handled everything.
The entire process was conducted thru emails.
Without hesitation I'd use and refer them to anyone.
Thank you Mason,
New Car(s) Purchase - Bmw123
We originally went to Cain BMW it was due to service on an exhisting vehicle. While there we decided to just look around. We ended up working with Jessica to purchase a vehicle. Our experience was so great we ended up returning a few months later to trade in and purchase another vehicle working with Jessica.
Internet Sales Manager
Great Overall Experience! - MemeGuy
I had been eyeing a call on the lot for a couple of weeks. Did a test drive but wasn't sure I wanted to buy without checking the market. I did my research and made a great deal on a very nice car. Paul Ruchtie was NEVER pushy and made himself available by text, which was great. A clean, comfortable sales room and engaged staff made the process painless. Kyle Whelan did my paperwork in no time and got me ready to roll in just minutes! Thanks guys; I hope to see you when I'm ready to buy my next one. =)
Great buying experience - Whitry
It was well worth my time and travel from Indy to Dayton, OH last month to purchase my 2017 BMW from Evans Motorworks. My salesman Casey Mousa was a pleasure to work with, very professional and knowledgable about his product line. Due to his extensive follow-up over a six week period is the reason I purchased from this Dealership. I would recommend this young man to anyone, I really felt like he was working for me as well as his employer.
Great Experience - MRDJ
I purchased a 2015 BMW from Classic BMW and it was worth the experience. Staff was excellent and the buying process was amazing. Very knowledgeable and a top notch dealership . Would recommend this dealership to anyone wanting a great buying experience.
Cassie - Lillie's BMW
I must admit, in the past I have not always had a good experience at Ganley BMW of Middleburg Heights but I had a superior experience recently. Cassie, and the entire crew, at Ganley BMW were extremely helpful and professional from start to finish. A great representative of the BMW brand. Thank you!!!
Bettina H. - Bettina H.
Devin made my "buying a car" experience very pleasant. Devin answered all my questions. I actually had fun because of Devin and the staff that was working that day. I can only recommend the dealership and Devin Mills.
Racist, Greedy and Dishonest - Sai
This is by far the worst experience I had at any car dealership. I got a feeling the sales department is racist. I found a certified preowned BMW car at the dealership, negotiated the deal and gave a check as advance last week. During negotiation the sales person WESTON W. BROWN (6 weeks on the job) agreed to take care of the scratches and have the interiors detailed before delivering the car. He called me today informing that the car is ready for delivery. When I stopped by, I found some of the major scratches I identified earlier still on the car and requested him to take care off them. Also I found no evidence of detailing on car interiors as there was still lot of dirt. I pointed it out to him and his reaction was rude. He told me that the job is done and the manager does not want to spend any more money on it, take it or leave it. I was shocked as I came to take delivery of the car and didn't expect this. I was only asking what was agreed and nothing new. I requested him to talk to his manager. He went and returned in less than a minute and gave me the check telling no more negotiations, take your check and leave. I requested for audience with the manager and he refused to allow me to talk to the manager. In this whole process, I was talking to him very respectfully but he was treating me like crap and I was given no choice but to take the check and walkout. It all appeared to me like it was staged as he probably found another buyer willing to pay a little more and want me to walk out of the deal. These guys are full of greed, dishonest, have no ethics and treat their customers poorly. My wife and kids who were expecting me to return with the car were very disappointed with this whole fiasco. I wasted two weeks of my time with this dealership.
Avoid their service department - Christian
Ashely Harmon in their service department will go out of her way to make your life complicated. They attempted to make me pay for a recall (for all parts & labor). Saying there was no other way and my car wasn't covered. A simple call to BMW NA and literally within 10 minutes had everything taken care of and confirmed that it was. I would avoid this place like the plague. Not my first time here but my first time in over 2 years thinking things have had to change, i was wrong. The next nearest BMW dealership is 20 miles further from me but worth the trip!
I had a great experience buying my X3 with Voss BMW. We... - persis.elwood
I had a great experience buying my X3 with Voss BMW. We had three sets of friends who all recommended BMW & Voss; these recommendations were important because we keep our cars for a long time and wanted to have confidence in good customer support after purchasing the car. Based on these recommendations, I walked into Voss one Saturday and met Steve Cook. Steve was great – he’s not a high pressure salesperson but he was very knowledgeable and patiently answered all our questions. We met with Steve several times over a couple of months; we test drove other vehicles but always came back to BMW. The convincing selling point for my husband was the opportunity to do a Performance Center Delivery in Spartanburg, SC. The Performance Delivery is an awesome experience; BMW matches you up with the car you bought, and their professional drivers take you out on the track and teach you about the car’s performance capabilities and how to drive the car. There are videos on line that provide a good feel for the track and types of things you do, but it is a lot of fun. We both learned a thing or two as well. Driving back from Spartanburg we hit a terrible thunderstorm in very heavy traffic. We were very grateful that we had just learned about driving on wet pavement, and that we were riding in one of the safest vehicles made. I had minor delivery follow up with Voss Service when I came home and was treated great. Voss has a great waiting room and Steve followed up with me while I was there to make sure everything was meeting my expectation. I assured him I was VERY happy with my beautiful new X3.
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