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Great service, professional / customer driven attitude,... - Transplant
Great service, professional / customer driven attitude, with appropriate emphasis on safety. The response I got from this dealership was a GREAT improvement to that I received in Akron.
Top Reviewed Specialists At This Dealership
BMW Client Advisor
Dean and the entire team were true professionals. They... - TOT
Dean and the entire team were true professionals. They made what is a typically painful process of buying a car a very seamless one. Thanks again!
Sr. BMW Client Advisor
Senior Client Advisor
These guys are true professionals. They are responsive... - JP
These guys are true professionals. They are responsive and easy to work with. There was no deception during the negotiation (unlike another BMW dealer in the area) and Mark struck a fair deal with me. Paul walked me through the entire ordering process seamlessly and James made the purchase paperwork as painless as possible. The vehicle arrived several weeks early and Paul spent an hour going over the vehicle with me and would have spent more time had I wanted. My SAV is exceptional and everything I had hoped for. This is where you want to purchase your BMW in the Canton-Akron area!!
Internet Sales Manager
Needed a car. Overwhelmed by many car dealers as I have... - ELLENBOWER
Needed a car. Overwhelmed by many car dealers as I have never purchased a car before. BMW staff is very nice and helpful. But I got talked into some warranty I did not need since I only drive 7,000 miles per year. I walked out with a beautiful car but only 3 pieces of paper and an owner’s manual.
Awesome experience! It was in one word, simple. Why does... - Joey Bizup
Awesome experience! It was in one word, simple. Why does buying a vehicle have to be a long-drawn-out process? Well at BMW of Middle Heights it doesn't. I saw the car online I was interested in. I contacted the dealership, Tom reached out in a very professional no-pressure way and 30 minutes later I met him. He had the car I wanted in the front, I went for a drive and when I got back what I really liked was Tom not "selling" me. I bought the car I had my eye on that same day and the next day took it home. From now on when I am in the market to purchase a vehicle or know of someone looking to do the same, the first call I will be making is to Tom at BMW of Middleburg Heights!
I had a 40k service. They said they checked everything... - Janise
I had a 40k service. They said they checked everything according to protocol.
We went on a trip to North Carolina from Ohio 3 weeks later. The coolant had a low warning sign in Tennessee in the misdle of nowhere.
We called BMW to ask if the coolant was checked. Tim, the service manager said it was checked by his reputable mechanic.
I said that it was unacceptable that a coolant level checked would give a low warning in 3 weeks later. I told him it was a horrible service and my family could have been stranded in the middle of nowhere. He said that he is sorry and that’s all he could do and if I’m unhappy I should go to another facility.
I’ll leave my review to that and you be the judge.
Great dealership team... we have been working with them... - Samgabel49
Great dealership team... we have been working with them for many years. Great service and the credit manager made the transaction seamless and painless. Would recommend them to friends
The ethics and professionalism at this dealership is... - LD
The ethics and professionalism at this dealership is pathetic!!
Arrived early to drive the vehicle I was planning on purchasing. Mind you....I made this appointment the day before. Upon early arrival I was told the vehicle was sold. I was never notified or given the opportunity to purchase and was told by the general manager....”Can I be honest with you??? It’s all about the money. I apologize!!!”
What HORRIBLE CUSTOMER SERVICE!!! I’m appalled!!!
I purchased my 330I from Michelle and it was by far the... - Bry.Mathe
I purchased my 330I from Michelle and it was by far the best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious.
In finance I had the pleasure of working with Betty who explained all of my
warranty options and which ones worked best for me and my driving habits.
Amazing Experience Purchasing My First BMW!! - JeffM
My husband and I just purchased our first BMW today. We got a Certified Used X1 and absolutely LOVE it! It’s super sharp and wow is it ever fun to drive!! John Zimmerman was my salesman, and he made this experience the best car buying experience I’ve ever had! He went above and beyond and was very patient with all my questions from financing to all the bells and whistles on my new ride! He even got a special gift (a cute BMW Teddy Bear) for our 3 month old daughter!
Special shout out to Lindsay Ferrell in finance as well! I’ve had a few bad experiences in finance offices when buying cars where the person was intimidating or rude. So going into the finance office always make me cringe. Lindsay made it fun and was very personable and so sweet! I felt like I was buying a car from a friend or family member as she treated me as such. Definitely fun to work with and I hope on my next purchase, I get to see her again!
Thank you John & Lindsay for making the purchase of our first BMW so enjoyable! I know we are going to love our X1!
Best dealership in town! We have done a lot of business... - John/Dana
Best dealership in town! We have done a lot of business here and every time without fail they have provided us with a wonderful experience. From sales to service to everything in between the employees are friendly, professional & knowledgeable . We would never go anywhere else for all our BMW needs! Thankyou Uwe,Ann ,Mo,Jonathan and everyone in between !
With the reputation BMW has, my experience is completely... - bvjessie
With the reputation BMW has, my experience is completely inexcusable. i seem to be stuck between 4 dealership shifting blame for unresolved and shoddy work related to the same matter. as a crisis nurse, I have been traveling to various assignments due to cold-19 and I'm not getting the support in finally getting the issue addressed once and for all. Each dealership has provided me a different remedy for the same issue which hasn't been resolved AND each dealership points fingers at prior bmw service department for shoddy/incomplete/low quality work. It only has been serviced at bmw and it seems that there's no quality assurance across the brand. In addition, It seems to me that this was a known issue with the vehicle, but nobody diagnosed it correctly until after the warranties I purchased had expired. Is that how business is run by BMW? Avoiding diagnosing issues correctly until after warranties have passed so they can avoid paying for the repairs and instead passing that cost to the customer? I first addressed this issue 2 days after purchasing the car at Voss village of bmw. It has taken this long and multiple trips to different BMW dealerships. I need this issue resolved and paid for as soon as possible and I appreciate your timely response and resolution.
Last year in February I brought my 2012 BMW 328i in for... - Jason Drivere
Last year in February I brought my 2012 BMW 328i in for service and repairs since the engine seemed to be sputtering with acceleration and acting like it would stall out. I got it back in a few days after spending $3800 on repairs and drove it home to find that it was still doing the same thing. i called the dealership service dept and they wanted me to bring it back in. I explained that I had to drive it back to my business in SC since it is the only vehicle I had at the time. I said I would take it to a dealership once I got back to my residence in SC. I drove my other vehicle for a few weeks knowing the BMW needed service. I later took the BMW to Taylor BMW in Georgia. They called me the next day because the vehicle wouldn’t start. I said I don’t know why that would be since I just had it serviced at Preston BMW. They later were able to get it Into the shop and the next day I went to pick it up. They said they took it apart and found that the Vanus bolts were broken and that’s why it was running funny and stalling out. They said since the vanus bolts were broken all the other parts they had to work with and replace were covered under warranty. They charged me just $150 for service. Then the service dept manager Jason told me that Preston service technician should have seen this and the parts and labor should have been covered under warranty. I called Preston BMW service dept after I sent the documentation from the other dealership and the Preston manager did not help at all. He said his technician would have never missed broken vanus bolts and he wouldn’t give me any refund whatsoever even though the other BMW dealership in GA thought I got hosed on the bill. I was so surprised that a BMW dealership would be so unhelpful in a situation like this. I’ll never use Preston BMW again. Paid $3800 for car service that did not fix the problem...other dealership fixed the problem and said I was overcharged...Preston BMW service manager said he was not willing to help.
This is the 6th BMW I have had. I could not have had a... - Luvstotravel12
This is the 6th BMW I have had. I could not have had a better sales person than Nick Conatty. He was attentive, instructive and answered all my questions. He is a definite credit to BMW. Kudos to my salesman of the year! thank you for all your help
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