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I drove 2 hours to look at a BMW 540i that I had found... - MR Fears
I drove 2 hours to look at a BMW 540i that I had found online. However, when I arrived I was told that it was sold about 30 minutes prior to my arrival. Matt Swartz, salesman extraordinaire, found another 540i for me to test drive. It had just came in and had not even gone through detailing yet. I actually ended up liking it better than the one I had originally came to see. Matt and the rest of the team at The BMW Store were terrific to work with and made my buying experience so easy. I would definitely recommend this excellent dealership. ,
Top Reviewed Specialists At This Dealership
BMW Genius/Client Advisor
Sr. BMW Client Advisor
Purchased our 3rd BMW. First time from Cain BMW and... - christya00
Purchased our 3rd BMW. First time from Cain BMW and working with Paul. Top
level service from everyone we came into contact with Cain BMW especially James who helped us through the financing and Paul. Paul was very knowledgeable, professional and friendly. I most appreciated how honest and patient they were.
Internet Sales Manager
Very efficient service- very pleased with the visit.... - BPRENDERGAST0
Very efficient service- very pleased with the visit. Total visit costs less than the original quote and took about half as long as I expected.
BMW Client Advisor
Senior Client Advisor
My 2002 BMW 325 CI had a recall concerning my airbag.... - AlphaCoMech
My 2002 BMW 325 CI had a recall concerning my airbag. While they had it there, I ask them to look it over to make sure it was safe for my daughters to drive. KYLE, (my service writer) gave me a NEW $61,000, BMW 340 I, to drive while mine was being worked on. KYLE was very informative during the whole process. They sent me a video with the issues they had found, I was very impressed!! They had to wait on a couple of parts, and Kyle said it wouldn't be done until that following Friday. I told him I had to leave Thursday morning for Louisville Kentucky for my daughters JVA volleyball tournament and wouldn't be back until Sunday night, Kyle said have no worries, we'll see you when you get back. Over all, I have to say this is one of the best and maybe even the best customer service experiences I have had. THANK YOU!!! KYLE AND THE YARK BMW TEAM!!!! ......VERY VERY MUCH APPRECIATED!!!!!
Classic BMW is by far the best dealership in DFW.... - Ingram76
Classic BMW is by far the best dealership in DFW. Everyone is friendly and eager to help. Ron Williamson is very professional and knowledgeable. Thank you!
Great service and great people working there! Got me in... - SALLY44035
Great service and great people working there! Got me in and out the same day. Service was very informative. Would highly recommend this dealership to anyone.
This was the third experience on buying a BMW and our... - rohenel
This was the third experience on buying a BMW and our first with Brad. Every experience keeps on getting better. We identified the 440I Series as the car we wanted when we knew it was going into the dealership. When we sealed the deal, there was smooth on time sailing to out us into a very fun car. Brad is a great sales person to deal with, but the whole support team is excellent. We are really enjoying the new car.
Loaners aren’t provided for repair of older BMW vehicles... - D. Davis
Loaners aren’t provided for repair of older BMW vehicles (older than 2016). I must have a newer vehicle to be treated like a valued customer? This is not good customer service for a luxury vehicle. I’m still paying a luxury vehicle price but without all benefits. Is BMW saying they only care for people that own newer cars? What about us dedicated car owners? On to Lexus or MB I guess. Smh.
Exceptional Customer Service!I had a issue with the... - duqchris
Exceptional Customer Service!
I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsburgh area I went to my local BMW dealership to have the part replaced as part of the CPO warranty. That dealership tells me that it is not covered (after already verifying it is covered with BMW of NA) since the windshield is not OEM glass. Despite discussions and numerous phone calls they refused to budge.
I sent a message to Kyle Whelan and within a couple of hours he had contacted their BMW rep and agreed that this is a covered part under the CPO warranty. I call back my local dealership with this information and again they refuse. Kyle follows up with me and offers to come the 1.5 hours out to my workplace to have the item fixed and give a loaner. They have already ordered the part so that more time is not wasted.
This experience with Kyle and Preston was above and beyond what I have would expected. Within 2 hours they addressed, solved, and had a solution for me. I will gladly drive the 1.5 hours for our next BMW purchase or service. What an exceptional display of customer service!
Ahmad was very helpful, went beyond expectation and... - Harish
Ahmad was very helpful, went beyond expectation and provided detailed information regarding service/costs. Highly recommend servicing your car at MAG bmw.
Wait time was little longer than expected but they did drop me to a nearby local restaurant.
I purchased my 330I from Michelle and it was by far the... - Bry.Mathe
I purchased my 330I from Michelle and it was by far the best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious.
In finance I had the pleasure of working with Betty who explained all of my
warranty options and which ones worked best for me and my driving habits.
Best dealership in town! We have done a lot of business... - John/Dana
Best dealership in town! We have done a lot of business here and every time without fail they have provided us with a wonderful experience. From sales to service to everything in between the employees are friendly, professional & knowledgeable . We would never go anywhere else for all our BMW needs! Thankyou Uwe,Ann ,Mo,Jonathan and everyone in between !
If you need to have your BMW repaired or serviced in the... - tracy.united
If you need to have your BMW repaired or serviced in the Columbus, OH area, you should definitely go to Kelly BMW! I highly recommend Service Advisor: Matt Hatcher. I have an older BMW that needed significant repair and their technicians provided me with a video of their evaluation "under the hood" as well as a detailed listing of what needed to be done and items recommended but optional. I could not be happier with their customer service, speed of service and going above and beyond to treat me as though I had purchased my BMW from Kelly. When I decided to buy a new BMW, I will definitely buy from Kelly!
With the reputation BMW has, my experience is completely... - bvjessie
With the reputation BMW has, my experience is completely inexcusable. i seem to be stuck between 4 dealership shifting blame for unresolved and shoddy work related to the same matter. as a crisis nurse, I have been traveling to various assignments due to cold-19 and I'm not getting the support in finally getting the issue addressed once and for all. Each dealership has provided me a different remedy for the same issue which hasn't been resolved AND each dealership points fingers at prior bmw service department for shoddy/incomplete/low quality work. It only has been serviced at bmw and it seems that there's no quality assurance across the brand. In addition, It seems to me that this was a known issue with the vehicle, but nobody diagnosed it correctly until after the warranties I purchased had expired. Is that how business is run by BMW? Avoiding diagnosing issues correctly until after warranties have passed so they can avoid paying for the repairs and instead passing that cost to the customer? I first addressed this issue 2 days after purchasing the car at Voss village of bmw. It has taken this long and multiple trips to different BMW dealerships. I need this issue resolved and paid for as soon as possible and I appreciate your timely response and resolution.
The BMW Store
BMW of Westlake
New Car Manager
Service Manager - Middleburg Hts.