Fantastic people, fantastic business - Danielle1999
I had a really terrific experience with John and buying a new BMW. He listened to me, found exactly what I wanted and was very fair. He also is so friendly and easy to work with, going the extra mile on my behalf. The whole experience from point of sale to walking me to my new vehicle was unlike anything I’ve ever experienced. New loyal client here!
Top Reviewed Specialists At This Dealership
Senior Client Advisor
Very pleasant experience - Jerry R
Brian and the team made the entire process of testing, ordering, and taking delivery a very pleasant experience. I would highly recommend The BMW Store!
New BMW Sales Manager
Great Service and No Pressure - stephens_198
John Romell did a great job working with me. I called to let him know what I was looking for and he quickly answered my questions. He made sure I was taken care of but didn't harass me to try and make a deal. He was honest, worked hard to make sure I had the information I needed and ultimately made the deal. I'd recommend him to anyone.
Internet Sales Manager
Courteous/Professional - PJE69
John in service department was very courteous, and professional! I always expect to be treated as a valued customer, and I wasn’t disappointed.
Extremely satisfied! - My new car
We are extremely satisfied with the customer service that we received at Preston BMW in Boardman. Our salesperson, Paul, was knowledgeable and very helpful. The whole process of buying a car took us only about 90 minutes. I got the car that I've been looking for and my husband got the price he was looking for!
We highly recommend this dealership.
2016 X3 - $outhern1
I recently bought a 2016 X3. The staff was friendly and negotiations were fair. I am happy with my purchase and thankful to the staff for helping me with my new car.
Fantastic customer service - ebritt
What a fantastic experience buying a vehicle. Attentive, responsive and efficient! This was by far my best experience purchasing from a dealership and well worth the drive.
Great customer service - SusanA
We’ve been repeat buyers at Classic BMW and there’s no better BMW dealership in the Cleveland area. All there are professionals in whatever role they play and they make servicing your car, buying a new one, or simply browsing an experience that’s valuable, not overwhelming, and low pressure. Great place with great people.
An Exceptional Buying Experience - HaroldGF
This was the first BMW I ever purchased and it was my first experience with this dealership. The entire buying experience was seamless. I was very impressed with my salesperson, Eric Eisenhart, and with everyone at the dealership. They were all courteous, knowledgeable, and professional. Eric Eisenhart has over 40 years experience here. He is one of the most knowledgeable persons I have ever met. Because I never owned or even drove a BMW before, he took a significant amount of time to thoroughly explain to me all aspects of operating the BMW 320i that I purchased. This included patiently answering all of my questions. The entire buying experience here was exceptional. I highly recommend this dealership and Eric Eisenhart to anyone who is considering purchasing a BMW.
Great experience, amazing staff! - X54Life
We stopped in late on a Saturday afternoon within two hours of closing. We were able to test drive two X5s and the sales team of Steve and Travis is acted like they had all the time in the world for us. I’m sure they wanted to move on with their evening, but we felt very special because of the attentive service by Travis. The service is what made us complete the purchase on the next business day. We definitely have found a great team at Middleburg BMW, and recommend them without a doubt!
Excellent service - Debduv
This dealership provides excellent service, timely communications and all around quality experience. We have had 6 cars from this dealership and it has been consistently excellent.
Kelly service dept - JimS
I have been buying cars from Kelly for 18 years now and I rate their service department as number one. Their finance director, sales staff are great but thr service department is awesome.
First Oil service - Dublinbimer
Service representive person gave attitude for not having an appointment. , this is at 7 am so they are not that busy, told them this is a new car but being a customer for 9 years he gave more attitude like he was doing me a favor, next time will service my car somewhere else.
Horrible - barryrvguy
I took in my 2001 for a recall, I was treated horribly, I guess because it was a 2001, I normally go to Indy and now I will continue in that direction. I currently own 3 BMWs two Mazarattis, a Lotus and a Jag. But will never return due to the behavior of the service staff. I thought of buying another as I sat there... no sales representative took the time to say hello... your loss.
BMW of Westlake
BMW Client Advisor