Purchase of 2018 Acadia - Grcarbuyer1

The casual unobtrusive atmosphere at Tom Ahl allowed us to have a comfortable car shopping experience . Our salesman, Mr Randy Davis, was very accommodating but never pushy. He showed us what asked about and offered a couple options for consideration. We took advantage of year end specials, but only after we had all of or questions answered. We are greatful that the Tom Ahl Buick/GMC made every effort to fill our needs.

Good stuff - John

They were very friendly and helpful, made the first time a little less scary and stressful. I would recommend to anyone looking,for a vehicle to try here.

Review - adnirk

DJ was the first and last person I dealt with at Glocker. He was the first to welcome me the first time I pulled in to look at a car. He was very friendly, and concerned about what I was looking for. He answered all of my questions without frustration and got me the car I wanted. I would recommend him to my friends and family.

Great Experience Purchasing my Vehicle! - Jennifer Miller

I could not be happier or more pleased with the purchase experience I had with Classic Chevrolet Buick GMC in Madison. From the first question I asked to the time I was handed my keys I received first class and friendly service. I felt that my requests were listened to and honored. I could trust my sales person as he told me about the condition of the vehicle before I even saw it. He knew the details and had information to make me 100% comfortable buying this used vehicle. He went out of his way to make the whole experience easy and convenient. The whole experience was exceptional, but one thing stood out to me as a female purchaser - even though my husband was involved, my salesperson respected this was my purchase and my decision and spoke and worked with me. This dealership was amazing. I have already shared my experience with others and highly recommend Classic of Madison!

Great place to get a Truck - rcoger

Stop in and see Matt Carpenter for a great deal on a GMC vehicle. Still enjoying my 2017 Sierra and keep returning it to the Perrysburg Auto Mall when it need serviced.

Awesome dealership! - John Monahan

It’s our go-to place in Wapak. Highly recommend them! We take our vehicles there whenever we need them serviced and we are always so happy with the results! Fast, efficient and friendly. 😄

Service Dept - RSIM7478

They performed the service in a timely matter, plus were able to complete two additional services, The waiting room is comfortable and has Wi-Fi.

Best car experience - Naw350279

As far as the sales staff they were top notch couldn't ask for a better experience Darla went way above and beyond get this sale done and I'm here to say I couldn't be made happy with the way she handled our situation kudos to you I would easily suggest someone I know who's in search of a new or used car to check out this dealership

Best car sales experience! - AverageJoel

I just found out about dealerrater and wanted to leave Lauren a review. I purchased a car from her last year and she was fantastic to work with! No high pressure sales tactics. She was very friendly and answered all of my questions! I would recommend everyone in need of a car or truck go see her! You won't regret it!

Great customer service - Kwamane

Ashley and Montana were very helpful and patient with me through the process , I recommend you shop with them and there staff because they help me find the car I wanted and they were friendly through the entire process . Once again I thank them so much and they have a customer for life

Best car buying experience I have ever had.... - Pamela Piccoli

Both the Salesperson, Dan Penny and the Business Manager, Tyrone Kemp are two of the best in the business. Dan is the most knowledgeable salesperson I have ever met. He is professional but REAL - the interaction was like buying a car from a friend. Tyrone Kemp made the purchase experience actually enjoyable! Total transparency on his end and answered every single question I had honestly. Each and every time Tyrone said he would do something, he did it. I appreciated the genuine effort he made to get my deal through. If you want to enjoy buying a car - go see these two!

Excellent in every way - Thesnyders2017

Josh Martin was fantastic to work with. We will continue to do business with both purchasing our vehicles and servicing them at Chuck Nicholson in Millersburg. In my previous career I had worked in the car business, which tends to make me highly critical at any dealer. I am extremely impressed with every aspect of this dealership. Great people, definitely recommend to all.

Great Deal!! - Country Gal

Just purchased/leased a new 2019 GMC Terrain. Traded in a 2013 and love them. Was looking at a 2018, but couldn't get what we wanted, so Justin got a us a deal on a 2019. Was over the weekend and the one he was going to get for us, got sold out from under him, so he found us another one right away for Monday afternoon pickup. He explained all the new gadgets and the paperwork was taken care of very efficiently by Becky.

My great experience with Fiehrer GMC - Corvette81

I have bought cars and trucks from Fiehrer since 1984. Now my wife,daughter, two sons and both of my daughter in laws all drive new cars and trucks from Fiehrer. I have recommended them to other family and friends and all have had good experiences. I recently bought myself a retirement gift a 2018 GMC Denali HD Duramax Diesel truck. I highly recommend their new and used sales and their service. Dale Weekley.

Great experience - Dave L

Great experience buying a Toyota for my mom. Danny McKnight was very helpful finding just what she was looking for and negotiating a great price. Service department prepared the car quickly. Every one was friendly and helpful.

Great experience - Iluvgmc

Purchased a truck here and fond it to be a very good experience!! Delt with Steve Cox and he was a no pressure salesman. He told me the facts and let me make up my own mind..best deal I could find! They also have rescue dogs there that just lay around . thanks for saving these animals and Thanks for the beautiful GMC Sierra. Highly recommend

Great Service Department! - Judy

The service department was great! Ryan and his team were very knowledgeable about diagnosing the problem and fixing a warranty issue. They kept the vehicle for the time they needed to fix it so I didnt have to go back. I never felt inconvenienced as they gave me a curtisy car so I could conintue with my normal schedule. They were all about SERVICING the customer! Thanks for your help! You did a great job!

Same issues - F150 mystery

I have opened a ticket with Ford. Hopefully, Ford Company can help fix my truck. My issues with my truck seem to be a mystery .

They were awesome. Got me in and out fast. - 4richard

I arrived on time for my scheduled maintenance appointment and they took my car right in and greeted me. I was offered to sit in their waiting area and watch tv. My car was completed in no time and I was back on the road again.

Byron Christian - DOnnie43s

Byron was very professional. He went over everything I needed to know. Byron made sure I understood everything I signed. Byron was polite. Thank you.

Excellence - BB

I search many dealerships on the internet and found Steve Austin's price for the car that I was interested in to be extremely competitive. Asked for certain service items to be completed on car before purchase and they did an excellent job in correcting all the issues that I found. They actually delivered the car to our home. Very "Friendly" place to purchase a car and would highly recommend this dealership. .

New 2019 Buick ENCORE - robin534

After about a couple months of research I knew I wanted to purchase a new car before the end of the year. I've had my ol' Jeep Liberty for more then 9 years and it was time for an upgrade and a trade in. After test driving the Encore I knew this was the vehicle I wanted. Everyone was really cordial and friendly including the owner. They gave me the best deal for a 2019 model then 2018 so yes, it made more sense to go with the later model. I have always dreaded the car buying experience but I went by myself (as a woman) and was able to get a deal the was sensible and reasonable. Victoria in finance gave some very valuable advice on the financing as well. I absolutely love my new ride!

wish there was a no star option - rippedoffbychesrown

After a motor change out recommended by my warranty,i had to bring my caddilac cts4 back in 3 times for failed coil packs,the first time they demanded i get my warranty to pay for it,then they left me sitting in the waiting room for 2 hours before my service advisor relized he had made a mistake and marked me a a later pick up,after that failed they said they swapped coils off my old motor on too my new motor and all was good,after 2 weeks my car was running like crap again and i almost got into an accident because my car failed to go when i gave it gas,they then replaced 1 coil for free and said all was good,needless to say after a couple weeks my car ran terrible,i scheduled yet another appointment and was told yet again my coil packs failed,after dealing with my service tech and the service manager i was told again to deal with my warranty company,after the service manager told me after consulting with his tech that changing one will only lead to failure of the other,when i pointed out he had just told me they replaced just 1 last time he stated that .....thats not really how it works,lol.he aslo told me i needed 6 coil packs because i have a 6 cylnder,i per cylnder,after i pointed out the number 1 cylnder was replaced 3 weeks ago he decided that i really only needed 5, lmfao!

Quit sending me stuff.you rip people off - Timfox44601

Quit sending me stuff.you didn't fix my car.all you did was take money from me you said you would look into it and you didn't.your just into it for the money.leave me alone

Great salesperson. Friendly relaxing and honest. - Doc

I will continue to come to your dealership for my vehicle needs despite the fact that I moved out of town. Tom is a wonderful sales person and it is a pleasure to deal with him. I am on my 4th car with you.

Continuing Stellar Service - DairyDame

My late husband found our second Yukon at Lambert. When he told me about his experience with their service, I found what he told me hard to believe. When he passed, I not only found the service amazing, I found the staff to also be head and ahoulders above the rest. I even received condolences from those who fondly remembered him and his dog! That great dedication to service has continued over the years. A especially warm thanks and best wishes for a great New Year to one and all.

Beyond poor experience - Courtney

I met a salesman by the name of Lenny at the Coughlin dealsership in Newark, OH after I called and requested to test drive a used Jeep this past Saturday. This particular vehicle didn't suit my needs. Lenny suggested I get on their website as he would still be able to assist me. In doing my OWN research I located a 2018 Rav 4 at the Toyota dealership in Heath, Ohio. I contacted Lenny the following Monday morning regarding this vehicle. We set up a time that evening for my boyfriend to drive in from Columbus and for Lenny to drive from Newark. I drove the car and loved it as suspected. I was transparent about where I wanted my payments to be. Of course the initial numbers given per the sales manager were ridiculous and much higher than what I was comfortable with. I had requested they provide numbers on both a lease and a 72 month finance. After they worked my deal for a second time, my boyfriend and I decided to leave so I could think about it. I texted Lenny first thing this morning to tell him I decided to purchase the vehichle if they were able to come down from the estimated monthly payment by $20. Shortly thereafter, Lenny requested I call him. He went on to inform me that there was an issue. The numbers were accidentally worked on a different Rav 4!! Ummm... how does this happen? I mean, my credit was ran and they were ready for me to take the car last night. Tyler Workman the general sales manager requested I call him in an attempt to make this right. Yet, my payments were almost $80 higher. Lenny texted through the day and assured me his manager at the Newark location would make this right as e felt horrible about what had happended. He asked me to give them 30 minutes of my time after my work day. He informed me they had a 2019 GMC terrain- $410 a month and he would get me the color I wanted. Well, I get there to find the $410 was a lease. What part of "I want to purchase my vehicle" is so confusing???? He suggested I still drive it and he would look into my payment on a buy. I returned to the dealership and was greeted with a payment in the $500's and was also told they couldn't find the color I wanted. At this point the sales manager came to the table and actually stated he was hopeful I woul have fallen in love with the grey. Soooo, now more of my time is wasted and I am not being heard! The sales manager asked what I would be comfortable with to get me in a car today and expressed how he wanted to make this right. I repeated myself again...He asked to show me the Equinox Premiere. Before driving it, he told me he could get my payments where I wanted for 72 months. I test drove the vehicle and made the decision to proceed. When I returned to the dealership I informed Lenny of my decision. He stated "you realize that is a lease, right?" I was speechless. He repeatedly stated he was here for me and knew that I wanted to purchase the car. He said he overheard the sales manager state he had me "sold on the Equinox". HA! Why at some point did Lenny not speak up and say there is a misunderstanding? Although, how much more clear can someone be when they say "I DON'T WANT TO LEASE." Through all of this Megan and David from customer service has contacted me multiple times. Both extremely nice, but, I am sorry...I honestly don't see the point as nothing was taken care of. We wasted time and energy. This is such a poor reflection of both dealerships. I understand people are human and mistakes are made. But, where was the attention to detail at the Heath location? And the Newark location...how dare them act as if they want to make this situation better. They are shady and a prime example of why buying a car can be such a nightmare!

Great Service - Bcr60

My truck broke down had it towed to Ganley I called Ganley first thing in the morning and they took care of everything for me took care of the tow that I had to pay for and the rental car

Highly recommend. - dee1015

It was time to turn in my 2015 Buick Regal and I was exploring options for a new car or whether to buy out my old lease. George Breckling was very knowledgeable, supportive, and patient. He answered all of my questions and cheerfully spent an afternoon taking me on 3 test drives. At first, I wasn't "in love" with the Buick Encore that George recommended (I've never really cared for SUV-type vehicles), & had made the decision to go home & continue my search another day. However, he worked with the sales manager to get me a great discount package (loyalty bonus, factory incentive, educator discount) & a monthly payment that is $35 less than what I've been paying. A.J. Borisa, the Finance Manager, made the paperwork process efficient & easy to understand. The cherry on the sundae, though, was when the Products Specialist (I'm so sorry, I've forgotten his name!) walked me through all of the amazing features & technology of the Encore. He made me really excited about the car & glad I had made the decision to lease it. Overall, it was a great experience without the high-pressure sales tactics & guilt trips that many dealerships use. I've ended up with a vehicle that better fits my budget and driving habits & needs- even my insurance premiums have gotten much lower. This is my third time leasing with Jay Buick. The first experience was not good (high-pressure sales tactics & guilt trips!), but the last two with Mr. Breckling have been outstanding, and I look forward to working with Jay Buick again in the future.