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Oil change was quick while I waited. Customer service was... - GINA.DEANGELO76
Oil change was quick while I waited. Customer service was great fast and friendly. Nice job
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Sales & Leasing Consultant
Great service department. Oil changed and vehicle check... - Jesannb
Great service department. Oil changed and vehicle check was completed in an hour and I was on my way.
Sales & Leasing Associate
Seem to do a good job changing oil an rotating tires.... - GEDRMW
Seem to do a good job changing oil an rotating tires. They don’t wash cars being serviced like VW.
Sales and Leasing Consultant
Great to work with everything they said was correct and... - ted26
Great to work with everything they said was correct and complete and went very smoothly
I just found out that Billi Swihart left the dealership.... - Andy Skeen
I just found out that Billi Swihart left the dealership. Over the past years, Billi has always been there, calmly, professionally, and knowledgeably working out ANY problem we had with any of the 4 cars we have serviced there. If I needed to get in for service, she'd find a way. She knew the history of all of our cars and her mechanical knowledge was always helpful in knowing how to deal with the many challenges I presented her. Billi will be missed!
They are prompt, courteous, friendly and reliable. They... - Soda16
They are prompt, courteous, friendly and reliable. They have earned my respect and business. I will use them for my next vehicle.
I had a wonderful experience at Joyce Buick. My sales... - kheaberlin4545
I had a wonderful experience at Joyce Buick. My sales person was Isaiah Trammell. He was very friendly and knowledgeable. I saw the car that I wanted and he saw to it that I had everything I needed to make the purchase happen. TI definitely would recommend Joyce and especially Isaiah to anyone looking for a car.
Amazing customer service!! This is the first time I have... - ajperry
Amazing customer service!! This is the first time I have written a review about a car dealership I did not purchase a vehicle from… I will explain why in a moment, but I feel compelled to let everyone know of stellar customer service by two individuals in particular- Brad Sayre and Enrique Pulido at McDaniel GM Superstore.
This dealership offers stellar customer service. Everyone from the time you call is professional and informative. Texts and phone calls are promptly returned. Questions and concerns are thoughtfully discussed.
I initially had a heartfelt reaction to a car I saw on their website, and ended up realizing the cost of trying to relive my younger days was not fiscally prudent. These guys walked me through every step, and remained determined to work with me every step of the way.
Kudos to the team at McDaniel GM Superstore, especially Brad Sayre and Enrique Pulido. What a wonderful team. I don’t know what the secret recipe is at this car dealer, but I am going to drive the 5 hours and only purchase a vehicle from them, when the time comes. Thank you gentlemen..for everything!
Service was performed on time. I was very satisfied with... - jimyakovich2
Service was performed on time. I was very satisfied with the service. Mike is very professional and caring. I will be getting my next vehicle from them.
I’ve always had great service at American Chevrolet. Ron... - michele45850
I’ve always had great service at American Chevrolet. Ron has helped several times programming my radio and navigation system for me. I highly recommend them.
Jon, Stephanie, Thom and Jessalyn customer service was... - Great Purchase
Jon, Stephanie, Thom and Jessalyn customer service was awesome!! Purchasing a vehicle away from home is scary but they made it easy. And I’m HAPPY!!
Coughlin Circleville Ohio has the best service... - mscarlab
Coughlin Circleville Ohio has the best service department. The service team were helpful and fast. I can't praise them enough!
We vote DJ as the BEST!! Above exceptional. Made our... - maryannkacergis
We vote DJ as the BEST!! Above exceptional. Made our buying experience an enjoyable one. Can't say enough!! He was kind, courteous, plenty of knowledge and willing to help. Our vehicle was delivered to our home after purchase as he made that happen! If you looking for a great experience with a savy, and not bad to look at, call DJ!!
Sara was exceptional in taking care of everything I... - Cliff.Wagner
Sara was exceptional in taking care of everything I needed.
A very enjoyable overall experience and I drove off in the vehicle that fit my needs.
We had an awesome experience with Dons once again this is... - Sapo1998
We had an awesome experience with Dons once again this is the second vehicle my family has purchased from this dealership they are very professional and customer service minded. Definitely a 10 out of 10 and would recommend to all of my friends and family
Awesome group of people. Always great service and a... - Buick Guy
Awesome group of people. Always great service and a smile. I will definitely be back.
My 18 year old daughter purchased her first vehicle, a... - Jeanne
My 18 year old daughter purchased her first vehicle, a 2018 Malibu, last week. Ricardo Trevino was friendly, attentive, explained all details about the vehicle and the financing in terms we understood, and spoke slowly, allowing us to ask any questions. I say this because my 16 year old daughter purchased a vehicle in Toledo 5 months ago and the experience was just the opposite, unfortunately. Ricardo made us realize that there are still honest, good people out there, and we will definitely be returning to Ken Ganley Buick, GMC for future purchases!
matt bThis place is absolutely horrible for online... - amnbowser
This place is absolutely horrible for online sales! I bought a 2018 GMC Denali from them. It took weeks to get them to ship me the car. Then when the car was received the AC was broke . Theirs a huge door dent and scratches on the passenger side of the vehicle. I thought no problem, I’ll call and they’ll fix it. Talked to Bob Johnson the service manager and he said “take it to a local dealership and have it diagnosed and we’ll take care of it”. After finding out the repair is $1450 the dealership wants me to pay it in full and then be reimbursed 50%. Still waiting on the call from the owner who’s yet to call me. BEWARE! Of buying a vehicle online with this dealership unless you want to get screwed. Never mind the door dents and scratches and shipping delays.
Drove an hour to buy a car because they had what I was... - everhart.ken
Drove an hour to buy a car because they had what I was looking for. Lots of inventory for the times and Bill was awesome to deal with. Would drive an hour again the next time we’re in the market. Great dealership to do business with.
I recently bought a2021 gmc from Dan Everett. Absolutely... - snowballer
I recently bought a2021 gmc from Dan Everett. Absolutely the best salesman I have ever encountered. He was straight up guy with integrity. He will be the first person I seek out in the future for any new purchase. I always research before buying to make sure I don’t get taken. Every question I asked Dan was quickly answered truthfully. Arbogast should do anything they can to retain this guy!
As a new customer to Joyce Buick GMC I impressed with... - rankinwind
As a new customer to Joyce Buick GMC I impressed with the dealerships professionalism and customer focus culture. Ryan Conway was a total professional throughout the sales experience and came through on every level to ensure my purchasing satisfaction.
I was treated pretty poorly soon upon arriving. I was... - timmees741
I was treated pretty poorly soon upon arriving. I was told the truck in add on line was sold. They told me they do not have any other vehicles in that price range . Only new stuff. Then was rudely shown the door. !!!!
I had 2 recalls on my used Chevy Malibu I took it in to... - Bordenkircher
I had 2 recalls on my used Chevy Malibu I took it in to get the recalls done. We live over an hour away. They completed the recalls called to say car was finished. I get there to pick up the car and stopped to get gas and got stranded in the cold. When I stopped the car it would not shift into park I shut the engine off to try to see what was wrong but the car would not shift on the dash the shift lever was moving but not on the indicator on the dash.
I called the dealership the manager said they would have to send a tow truck to get me. I had to wait for over 45 minutes in the cold stranded until the toe service showed up. The manager called and told me they was closing to fill our a drop box envelope to put my keys in and they would have to look at it in the morning. The safety feature would not allow the engine to start because it was showing the car wasn't in park..
My family had to tun around and come back and get me and we had to make another trip for an hour one way. I asked the manager don't the technican guys make sure the car is operational before you call to say it is fixed.
Manager stated well he did put it into gear to pull it outside. Manager advised after looking at the car the clip from the shifter came undone. One of the recalls was on the shift cable. The manager apologized but no compensation for all the hassle. No loaner car no solution for any of it just sorry we messed up, we will call you when it's done for you to come back.
Huge waste of our time, joke of a dealership. Went in and... - Dawn
Huge waste of our time, joke of a dealership. Went in and test drive and wanted to purchase a 2021 GMC Acadia. We were talking about trading in a vehicle, they were not giving us nearly what Carvana offered so we told them we would write a check for half of the cost of the Acadia and finance the rest. Then they proceeded to tell us they can’t take a dime down on the vehicle, our only option is to finance 100% of the vehicle. Also the 0% 2021 GMC Acadia financing that they were advertising on their website, still are, somehow they are not offering. Also the supplier discount that we should get is also not being offered. HUGE waste of time on our part, if they were only offering 100% vehicle financing and refusing any cash down they should present that to buyers before wasting HOURS of their time. And the funny thing is we were going to talk to them about leasing a new truck as well, guess they don’t want our money.
I have been a customer of Power for over 6 years and my... - mackrichey
I have been a customer of Power for over 6 years and my experience has always been satisfactory including this last time.
I love the vehicle I bought here and Armando was a... - 951
I love the vehicle I bought here and Armando was a blessing but...... I took my vehicle in for the "free" oil change. As I was sitting waiting different technicians came out and told 4 people including myself that our vehicles needed an alignment. 4?????? That perked my ears up as I was thinking is this a scam since besides one old man who refused the service everyone else was.women. Today I came out to get in my car and there is a dirty perfect circle on my driver's seat, I take great pride in keeping my vehicle spotless. So after $106 and a stain needless to say I will not be taking my vehicle back for service and will continue to continue to use my own mechanic who I know I know I can trust with my vehicle.
Stay more than six feet away from this shoddy... - Nicholas P
Stay more than six feet away from this shoddy place.
This dealership will love you until after you've bought one of their cars.
I had bought a 2019 RAV4 at Coughlin. I was impressed by their responsiveness, frankly. It was the only RAV4 that had what I wanted, so I drove 6 1/2 hours out of state. Acquired financing, drove there, etc. Everything seemed fine with the vehicle, except the bumper was slightly out. I mean slightly. Even the salesperson had a hard time looking for it. I pointed it out and the salesperson who took the car as a trade said it was grandma owned and that "she hit a post, and there was no damage." No accidents, 1 owner, he insisted. When I pointed out he's obviously lying, he swore to me he was a "good Christian man" and would not. *Eyeroll*, like that means anything. Anyway, that should have been my red flag. My mistake. I drove all this way and the damage really did seem incredibly minor. I mean, any reasonable person working with a scrupulous dealership would have had any damage pointed out to them, but of course Coughlin gets to cover themselves with the fact that I bought a used car (not a 30 going on 40 thousand dollar used car that they insisted was not damaged). I ended up buying the car, registered it here. Come to find out, I took the car to a few body shops in my area, and there's a lot more underneath I found out. Not only was that side of the bumper refinished and repainted (I was shown the sand marks and differences in the paint), but the very expensive headlight housing and mount was cracked, along with whatever else lurks underneath the bumper. It's upwards of $1400 to fix at my preferred body shop. After getting through to the manager, Andy, I was told defiantly over the phone I bought a used car and it's my problem and not theirs. I mean, fine, but it's kinda slimy. Anyway, I emailed him over the documents from the body shop, and after 4 days of hearing nothing he told me that there is nothing they will do and that I bought the car AS-IS. Again, slimy business practices.
Learn from my mistake. One, do not trust this place or any other dealer for that matter. Two, always, always, always get a pre-purchase inspection at a body shop if anything looks off or there is an accident on the CarFax or if there is even small damage like in my case, and also get a pre-purchase inspection mechanically. These are things that you think you wouldn't have to do with a 2 year old vehicle, but shady dealerships like Coughlin are rampant, so please learn from my mistake. I am attaching the Buyers' Order that Andy so kindly got over to me after he informed me they don't care about their customers 3 weeks after purchase, so the dealership cannot say they "do not have me in their records" like they seemingly do with so many negative reviews on here.
I traveled 4 hrs to buy a pickup from this dealer, I told... - Doug_19139
I traveled 4 hrs to buy a pickup from this dealer, I told them about every issue with my trade, it had a couple of dents. They didn’t tell me that that the one I was wanting to buy had the front of the bed caved in against the cab, two dents on the front left fender scratches galore, and extremely nasty interior. It smelled horrible and dog hair all in it. Their only comment over the phone was that it was a sharp ride. They only had three pics of it online, should have been a red flag. I wouldn’t recommend anyone buying from this dealer.
Our salesperson Derek at Borcherding Buick was so helpful... - Derek5
Our salesperson Derek at Borcherding Buick was so helpful and friendly. Gave us a great deal. We love our car!
I worked with Tyler, he went well beyond quality service!... - intatt
I worked with Tyler, he went well beyond quality service! He is extremely articulate and very knowledgeable. His polite mannerisms made it easy to purchase a car . He was able to arrange a driver to pick me up from the airport, (who was an absolute gem to ride with) and he helped me secure low interest financing. I purchased the car sight unseen- based on Tyler’s efficiency and responsiveness. He was an absolute pleasure to work with.
I also worked with Tracy in the finance department, she is extremely professional, had everything organized and was able to make the sale process seem effortless and painless.
The entire staff was very friendly and this was truly like any other car buying experience I have had.
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