The good news is I did not buy a vehicle from them. The... - coreyt272
The good news is I did not buy a vehicle from them. The bad news is I wasted over 4 hours driving to their location and was victim of a blatant bait and switch sales technique. Vehicle listed online at a great price: call and email twice to ensure it is still there. Email and text to receive a picture of the window sticker and the excuses started one after the other...one day was snow, the next day rain, then they emailed over the online copy of the window sticker that matched how it was advertised online. 2020 Silver GMC Canyon Diesel longbox. Drive two hours for the confirmed appointment and the truck is not even out front, not off to a good start. Ask for Alex, who my appointment was with, of course he's tied up, I'm really feeling valued now. Finally pull the truck around after 30minutes of time wasting: looks good at first, it's silver, go around to the back and it's a shortbox (red flag 1), walk around to the sticker and what do you know?? It's not even the same truck as advertised: difference engine and body style...GAS, SHORTBOX. Sales manager Alex starts the blame game for everyone else besides taking responsibility for the situation, it truly was not worth another minute of our time. Another relevant detail is the true lack of COVID precautions in the salesroom. A suggestion may be to consider pulling out the 2 massive vehicles in the showroom so people have some room to socially distance or even just walk around, or require their staff to wear masks would be a simple improvement. Trinity was the only bright spot of the experience and not responsible or at fault for the clear ethical and leadership issues within the organization.
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