1,549 Pennsylvania Used Car Dealers

The service dept FaiIed to find the oil leak in our - Richards1957

The service dept FaiIed to find the oil leak in our vehicle. Small leak. We picked the car up and were told there was no leak. The service manager stated if it was there our service tech would have found it. He was almost able to convince me I was wrong. Not a nice person, narcissistic at a minimum. This man has been there for sometime making me think the judgement of this dealership is poor for letting him continue to be employed with there. I really couldn't see the man employed anywhere at let alone here. He may know someone at the company I'm guessing because he is not a good person. He insisted at that time there work was completed and to make another appointment. The arrogant attitude and look on his face was the all there. I still have an oil leak as described. I crawled under the car and found the leak. Don't ever leave that service dept. Because that man expects it to happen. He expects repect he doesn't deserve.

Had a great experience. - ameer.quraishi

Had a great experience. First timer getting an oil change. From beginning to end I knew what was going on. The after report thru text explains what they did and all was great! great showroom with beautiful classics to look at... also the Starbucks was great!

Unfortunately this business has decreased in being an - Upset wife

Unfortunately this business has decreased in being an honest business and fail at basic communication skills. I have never been treated this bad by a car dealer, and that's saying a lot.

By far the worst experience I have had with a dealership. - JS22

By far the worst experience I have had with a dealership. I called 5 days in advance to make an appointment to test drive a used car on their lot. I live out of state and informed the sales team of this when scheduling the test drive. I kept the dealership updated leading up to the appointment and even confirmed that appointment same day. After driving nearly 6 hours I arrived only to find out they sold the car I was scheduled to see. There was no courtesy call to let me know it was being sold. They also did not inform me of their no-hold policy when I arranged this appointment. This is not an uncommon policy, but transparency and clear communication is important to good business. This was not the way to treat a customer. I would highly recommend searching elsewhere for your next car purchase.

This is the 5th vehicle I've purchased over the last 20 - Klgraham32

This is the 5th vehicle I've purchased over the last 20 years from this dealership. Always easy transactions, salesmen actually aren't pushy and I genuinely think they listen to what you have to say. Never have they tried to upsale me.

2nd request for service while receiving milage service - KathyT*

2nd request for service while receiving milage service and inspection. (Purchased at CHarper) Honda CRV 2020 and paint is pealing between door frames and driver side head and tail lights have moisture leak. Service agent stated car out of warranty. Both issues are honda manufacture defect and not a warranty issue. Wonder if CHarper will step up and assist now!

I recently visited Apple Honda to look at a few used... - Roger

I recently visited Apple Honda to look at a few used cards advertised on their website. The salesman I met with, JD, was outstanding and very detailed in everything we discussed. He then involved Greg as the used car sales manager to discuss our trade in. Greg was also phenomenal and went out of his way to try and help our family out with a trade and sale of a car. We ended up purchasing the vehicle elsewhere but there is NO DOUBT I will go back to Apple Honda due to my experiences with JD and Greg. I highly recommend this team.

My buying buying experience was excellent!! They went... - Christy4249

My buying buying experience was excellent!! They went above and beyond to help me get the car and payments I could afford!! Thank you so much!!

We have purchased three cars over the years from this - Dave Q

We have purchased three cars over the years from this dealership. I have been pleased each time. Just purchased a 2022 Tucson in September, 2022. No issues during the transaction. I did have an minor issue with the car but it was fixed the same day I reported it. This Tucson purchased in September, 2022 was to replace a Tuscon I purchased a year ago in September, 2021 that was totaled about a month ago. Zach, the sales consultant I worked with for both purchases, was the best. He made both transactions by far the easiest I have ever had with a car dealer. He was patient with me and there was never any high pressure moments. He provided clear communication with everything. Hopefully, I won't be in the market for another car anytime soon, but if I am I going back to see Zach.

dan chapman greets me and is an excellent service man - fxtiesi

dan chapman greets me and is an excellent service man ager greets me and says what can i do to help you

Joe was a wonderful salesman to do business with, I... - JosephDemich

Joe was a wonderful salesman to do business with, I couldn't have asked for a better experience.

Great car at a good price. - Chuck

Great car at a good price. John Barone made the process quick and easy. Had no problem letting me take the car to my mechanic to look it over and told me if the mechanic found anything wrong he would make the repair. Nothing was found wrong. Don't hesitate to visit John L Smith used cars. You won't be disappointed.

They were amazing to work with when my truck needed - janleecabaday

They were amazing to work with when my truck needed fixed. Went above and beyond!

I had an amazing experience for someone who has no idea - 2000beyonce47734

I had an amazing experience for someone who has no idea about cars Chris kolcun was very helpful

Service shop has improved significantly with focus on - Cruiser

Service shop has improved significantly with focus on customers. For more than 25 years I have given sales staff positive reviews and not so favorable reviews for the service department. It is good to see this improvement.

From the moment we walked in we our experience could not... - Kellynye

From the moment we walked in we our experience could not have been better! We were greeted warmly and treated like valued customers. The team listened to us, answered all of our questions and gave us some options that fit what we were looking for. The manager CJ Landis allowed us to take our time testing a vehicle that we were interested in and was honest and upfront with us about that vehicle. It was in excellent condition but, being preowned, it had a few minor things he informed us about. Steve Miler assisted us with our trade in and our paperwork went smoothly and quickly. Months later we still couldn't be happier with our purchase and they made it an enjoyable experience. I highly recomment Star Pontiac!

The staff is always professional and pleasant to work - A Thompson

The staff is always professional and pleasant to work with. I never feel pressured to do anything more than I took the vehicle in for.

I had a great experience dealing with ciocca . - holdenr672

I had a great experience dealing with ciocca . My salesman, Rob Mentzer was a great help . He took the time to talk to me and helped me find the best deal . I would recommend talking to Rob if you are looking for a vehicle. Thank you!

Great Experience - Daron9

Maurice has been the best car sales man I have ever dealt with. He was always very patient and helpful. He’s great at his job! Will definitely be back and recommend our friends and family.

We own 2 Hyundai and service at Dave Hallman has been... - DAVIDB1714

We own 2 Hyundai and service at Dave Hallman has been excellent. The service department is always very accommodating. I would definitely recommend them for service.

We worked with Jordan. - Swcarbone1

We worked with Jordan. He made it very easy and very professional. The only thing that I would change is that the picture was so edited it didn’t show all the scratches and no one told us about them.

I had one of the worst experiences at this location i've - nanna2002

I had one of the worst experiences at this location i've ever had - not only at a car dealership but with a "professional" in general. The way I was spoken to, including "you don't come here to test drive, you come here when you know what you want" and "if you want to look at ___, go up the street and look, if you want ____ go to their lot and look, not here" and yelling across the showroom to embarrass me about what type of car I wanted to look into shouting "can you believe this girl wants to buy a ____". I knew what cars I wanted to test drive and I drove through the lot first to see if they were at that location, but was told no. It was inappropriate, among many other things, and needless to say I will not be returning when I find what I want.

Let's start here. - Andrew

Let's start here. Amazing pre owned low mile clean carfax fresh serviced new tired Quattroporte. An outstanding salesman Michael. Great service manager Jason. And an amazing manager Jim Kiesel. The buying experience was easy. Finance and paperwork easier. And ease of purchase painless. The vehicle had a fresh oil change and new tires and inspection. Now. I asked for a lot of service to be performed to pick up the perfect car. It was all done excellently and there were no complaints about doing any work. Michael and Jason always got back to me and answered any questions. They unveiled the vehicle under a cover and left us with Maserati clothing and key chains and more. Clean dealership. NO pressure. Highest caliber persons I have dealt with. They will not try and force anything on you and their service is tremendous. Yes. Italian sports cars take time and parts take time and we both worked through the process. But in the end. I am an owner of the most beautiful high end vehicle I have ever owned and have a place locally to service it and return for future purchases. Hats off to all of the sales, staff, personnel, service, finance, and Manager. Love the car. And I will be back. Don't go to NJ. DONT GO TO CHADDSFORD. Call Michael. He is the last salesperson you will need. Period. Thanks again MOMTL for welcoming me now to the Maserati family. Kudos!!!!

Bought a Pre-Owned Chevy Equinox diesel from Brandon. - AHMAC12

Bought a Pre-Owned Chevy Equinox diesel from Brandon. Scheduled to pick up car on Saturday at 1pm and upon arriving had to wait 40 minutes. If we have an appointment things should be ready at the agreed time. That being said things went smoothly although their financing rates weren't that competitive. After leaving the dealership and driving for 15 minutes the check engine light came on. We called our sales rep, Brandon, and stated we were bringing car back to have them run a diagnostic to determine what the issue was. (Could be something simple) he spoke with his manage and called me back and said NO don't bring it here our diagnostic tool won't work. Go to Chevy dealership. HE did state that they would help cover cost. I asked him to send that in writing via email which I did receive after two requests. Since that point I have received no follow up calls from this organization, Brandon, no one! The Chevy dealer upon looking at the car noticed the wiper blades were broken, oil had not been changed, nothing had really been done to this car prior to being sold. Additionally after running the diagnostics it turns out the car needed a Catalytic Converter. Quite an expensive fix! The good news: turns out the car has a CPO warranty and everything was covered at no expense to me. VW Reading should have had me bring car back in and taken care of the issue without inconveniencing me. This is a Sub-Par dealership with NO Customer Service who clearly doesn't prepare their preowned vehicles properly

Emmitt was our main man we dealt with and he was so - Mona

Emmitt was our main man we dealt with and he was so friendly and helpful. He was honest and not pushy. I really didn't even feel like I was buying a car. Thank you Emmitt

I custom ordered a car, and they sold it right out from - Dylancarnevale

I custom ordered a car, and they sold it right out from under me after I waited two years for it to come in

Montrose is the best… No pressure sales… They take care - noclat62

Montrose is the best… No pressure sales… They take care of their customers… I just had my vehicle repaired at Montrose collision. Perfect from start to finish. Employees went over and above To make sure I was taken care of… Highly recommend.

He works hard to advocate for our offer. - icguts

He works hard to advocate for our offer. He provides insight on best buying options, features and financing. He's thorough and is very patient with consumers like me who wanted to know all the ins and outs of the 2024 Tucson hybrid that he sold to us. He's friendly and what we appreciated most is that if he was unsure of an answer to our question he would verify it with his manager. He knows how to beat his competition. If you are in the market for a car and want the absolute best price find Atif at Freysinger! He won't steer you wrong

We have bought our last 3 cars from Bud's we just love - Bobbie

We have bought our last 3 cars from Bud's we just love the selection and the staff are the best, very friendly and go the extra mile for you. We're going out this week to look at a bigger SUV.

WOW how bad can you treat a person ASK THE GM TONY! - rocco

WOW how bad can you treat a person ASK THE GM TONY!!!!!!!!!!!Buying a $80,000.00 Truck I filled out all the paper work for financing pulled my credit send over all documents ins. cards drivers license everything they asked got verified from there bank. I was under the impression I could sign using e sign but they told me no because of fraud they was happing I said no problem booked a flight ($300) while one the phone with them for the next day sent them my itinerary because they told me they would have someone pick me up at the airport and bring me to the dealership to do paper work and sign and drive truck back home and i was happy to do it . Then they tell me they can't sell me the truck because of my id drives license was not real I told them it is and was issued by the state of new Hampshire and is 100% real and but I will also bring my passport they told me no thats probably not real. LOL ONLY ME my response was I cant fly without a id or passport and you see my fight info with my name and address on it ... IS THIS EVEN REALLY HAPPENING . I asked the GM Tony to talk to his boss and he said that no-one is his boss he is the boss and he told me in a nicer way to F OFF AND POUND IT NO DEAL AND HUNG UP. I called back and talk to the operator and I told her what happen and she put me on the phone with Tonys boss I told him the situation and he said let me look into it and I'll call you back before end of the day never got a call back still and its been 24 hours I own 6 different business if any of my over 120 employees ever handled or acted like that to a Customer they would be let go immediately. i hope the owner of the dealerships reads this review or the last few witch are all 1 star and makes some changes but I know 1 thing they lost my business and every plat form I get I will copy and past this review.. 40 years old and by far the worst experience I ever had.. 80k going to a different dealership not this xxxx hole.. Tony I think you suck as a gm and person customers like me pay your salary and keep places like the one you work at running Thanks Rocco