Purchased a 2024 Bronco Sport — Disappointed and misled. - scottb1999
Purchased a 2024 Bronco Sport — Disappointed and misled.
Pros:
• Smooth initial sales process
• Solid inventory
• Full tank of gas at delivery
Cons:
• Advertised as Certified Pre-Owned, yet did not include the CPO warranty, a clear case of false advertising or at minimum, misrepresentation of goods
• Post-sale “detail” was laughable, a quick rinse with no interior attention, not consistent with what was promised
• Zero post-sale support — repeated calls have gone ignored
• Windshield cracked within 2 weeks, no resolution or acknowledgment
I’ve been repeatedly brushed off by sales and management, including the sales manager who personally contacted me to “make things right”then ghosted like everyone else. This dealership’s follow-through is nonexistent.
I gave them every opportunity to address this and uphold basic standards of integrity. At this point, it feels like a textbook bait-and-switch: make the car sound better than it is, push the sale, and vanish once the money clears.
I chose this dealer based on high ratings. That decision has proven to be a mistake. If you’re looking for a business that values its customers after the sale, look elsewhere. Unless you want to deal with negligent service, broken promises, and a clear disregard for accountability.
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