The team at Doug Smith Chrysler, Dodge, Jeep, Ram in - Mjamreynolds
The team at Doug Smith Chrysler, Dodge, Jeep, Ram in Spanish Fork went above and beyond in meeting me where I wanted to be in pricing for the vehicle I was after.
I had been searching for a car with a highly competitive market and had walked away from countless dealerships who gave me the sales pitch without heeding my side of the equation.
Paul, Joe & Reece at Doug Smith exceeded all of my expectations and then some. If you’re looking for good, honest, hard-working car salesman who are out to make lifelong customers as opposed to squeezing every penny out of a deal this is where I recommend you start.
This team earned my respect professionally and ethically and so long as I am in the area they’ll be my first stop when car shopping.
The story:
I spent 5 years eyeing Honda Pilots. They can be hard to negotiate on because they sell so fast and often at asking price; especially with a clean record & spotless service history. I set my financial goals ahead of time and was expecting to be turned down again but the guys at Doug Smith did everything possible to close the gap and make the deal work. I ended up with a pristine 1-owner Honda Plot Elite with a perfectly maintained service record at the exact price I was looking for.
I have developed a very good understanding of the market for this vehicle and they easily could have turned me away and sold this car for asking price within days (I had seen two similar cars disappear that week from other lots who refused to negotiate with me). Toyota in Murray, UT actually turned me away when I showed up with a rep from one of their sister stores (they’re supposed to have access across lots but we were refused because they knew the car would be a quick sell; and it was).
The team at Doug Smith could have gotten a higher price out of this car, absolutely no question. It had just arrived on their lot that day. But instead, they aimed for making a loyal customer and now I’ll send everyone I can in their direction with a crystal clear conscience.
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