Best purchasing experience of my life.. #SuperDaniel - Bob Barker
Long story short, the title is completely true and everything in the following passage elaborates on the details of this momentous event and the heroic feats of Daniel Reilly, aka Super Daniel.
I went into the Larry H. Miller dealership that day defeated, tail between my legs, with a queasy feeling in my stomach. The feeling you get before turning yourself in for a prison sentence of regret. Donkey of the day status. Time to pay the piper...
I was dropped off that dreary day, arm twisted behind my back, with the obligation to inform the service agent that I was ready to donate about $900 down the toilet, to the, everyone's favorite, "take it in the rear with no lube" fund, and to go ahead and put new breaks and tires on my, going on the 30th month of a 39 month lease, Jeep. I guess my off-roading had caught up to me just in time that it was too early to turn the vehicle in without paying a hefty price (because I had close to $4k in payments left) as well as too much time left for me to drive around with the vehicle in that condition without having the work done, which in all actuality would need to be done before turning in the lease anyway. Oh, and that’s right; I only had about 2k miles left but 9 months left to drive. Looks like more dono’s to our favorite fund to pay for additional miles. Yes! *sarcasm.
Soooo, pretty much, in case I hadn't mentioned it yet, I was up shit's creek without a paddle, without an oar, certainly without flippers (maybe not even prehensile thumbs), and really anything at all but a tiny, itsy bitsy, hope and a dream - well, actually absolutely no hope at all, but what I would call a fleeting thought that maybe, just maybe, there was some way that the gargantuan obstacles in my way could be overcome and I could walk out without paying the $900 in repairs by working out some sort of, mythical, often spoken of but never seen, deal - leaving with a similar, but brand new, Trailhawk trim Jeep, while not incurring the financial strain of the remaining payments and overage on miles by paying nothing down and with the same monthly payment. Yup, this had less chance of working than other bold but doubtful proposals such as Mexico paying for the wall, leaving a Mongolian style barbecue restaurant without smelling like asian flavored meat, or Ryan Gosling getting a straight answer from his girlfriend on what she wants to eat for dinner. Not to mention that I tried this two months ago and, as expected, had failed miserably.
Well, on my way in to deposit my cash to the service shop, on that fateful day, I listened to that fleeting voice, and instead of not passing go or collecting $200 - going straight to pay the piper, I meekly walked onto the sales floor, mustered up as much gusto as I could, and asked for the same sales guy that turned me down last time.
“Nope, he’s not here. He left with circus to pursue being a carney.” I was told by relaxed gentleman with with a stout neck and a friendly smile.
“Makes sense.” I replied.
“Well, how can I help you?” he energetically shot back.
“I have a problem…”
...but before I could finish my sentence and without opening his mouth or moving his lips, in what almost seemed like it was delivered to my cerebral cortex through inception (think the beloved but mediocrely reviewed classic Leo DiCaprio film), and in what could only be described as a thunderous whisper, our jovial car salesman interjected, “Well, I create solutions and make problems run home crying to their mother.”
Completely unbelievably, I was instantly whisked away through a portal (strangely enough located in the spout of the cappuccino machine which, by the way, pours the absolute tastiest car dealership cappuccino you have ever encountered) into an alternative dimension where all of the “no’s” I had heard thinking logically in my head prior to coming in from anyone I mentioned the idea to and, of course, the last time I had tried this fool’s errand had turned to “yes.” It was like that insurance commercial from several year’s past, but Flo, this was not.
“Daniel Reilly is the name and making your dreams come true is the game” said Daniel (or as I like to call him, “Super Daniel”) in the most matter of factly and least inappropriately provocative voice you have ever heard.
Within moments, coincidences started to be revealed. He was from NJ, just like I was! And went to Rutgers, just like I had! But I’m no dummy. We all know there is no such thing as a coincidence (most specifically concerning numerology and, of course, gematria - the incredible factually accurate method of computing numbers and using numerology to decode the illuminati’s next steps toward complete and utter world domination).
He asked me what type of car I wanted and how I wanted it to happen. Starting to feel more like my typically confident self, I looked straight into his piercing eyes and explained exactly what I wanted. “The Compass Trailhawk, no money down, with the same payments I’m currently making… and while you’re at it, I’m going to need you to tell Tammy in the service shop that I’m skipping that donation I was about to make to the “deep in the booty” fund because instead, I’m serving up the deficit on my old vehicle for you and this Larry H. Miller (who, FYI, I did see once while I was there) to eat raw; hold the lettuce and tomato, double the fry sauce.”
And like a genie giving 4 wishes when only 3 were offered, he said “it’s yours.”
Similar to the realization and slap of reality that you get, after accusing your friends that they frigging stink and need to take a shower, that the awful smell in the car is actually you bc that slippery step was, in fact, not mud but a pile of simmering dog dung, I blurted out, “but the other guy said, ‘no way!’”
To which our great and soon to be legendary protagonist said, “I’m not the other guy. What color?”
I didn’t know what type of sorcery this was, but similar to a baby-boomer who had just started feeling the effects of his first dose of doctor-prescribed cannabis to help his mytofybrosis after years of yelling at his kids for smoking the wacky tobacky, I went with it. And it felt good.
Before I could blink but after rudely and with the entitlement of a socialist leaning man-child-millennial who just won’t leave his mom’s basement, I persistently and unwaveringly forced our spirit guide and “Willy” in this preverbal, Willy Wonka and the Chocolate Factory-type setting, Daniel, to wait an obnoxious amount of time - due to: very necessary incoming business calls, semi-necessary personal calls, completely unnecessary incoming calls from telemarketers, out going calls to 7th cousins I hadn’t spoken with in years, and a call I had been meaning to make to an old 2nd grade friend that I had had tracked on the Facebook, as well as surfing the web, playing with a fidget spinner, and praying for world peace, and a call to my girlfriend so I could tell her that not only had I saw God (and as we all obviously knew, it was a man) but so I could bellow out to her in my best Bob Barker voice, that she too could get “a NEW CAR!”, as well as the time it took me to make a choice on vehicle color, which was inclusive of us taking 3 separate trips, laden with my best and most semi-entertaining stories, which I threw at Super Daniel, like the barrage of punches from a welterweight boxer, so I could view the options and exhaustive amount of times and capture an unending number of photos to send out to everyone I know (except that 7th cousin I haven’t spoken to for awhile, he’s got terrible taste). About 4 hours later, our patient hero had had enough and he told me the color to choose. And what do you know? I was ready to make a decision and he was exactly right.
Options on the vehicle? I didn’t need options or even have to waste a breath. Everything I wanted was there in the vehicle Super Daniel had presented me. Like the most recent movie release after Tom Cruise had just used a sofa like a trampoline on daytime television, a mission impossible was completed. Super Daniel got me approved, sufficing everything I could possibly hope for. I whipped out my Spyderco butterfly pen and signed the paperwork. Daniel told me how awesome the pen was. I told him, “you could have iiiii…. ehhh, nah, I will order you a new one on Amazon.” But, probably at this point, needless to say, Super Daniel is now the proud owner of that particular Spyderco butterfly pen that I used to sign the paperwork, while I was relegated to ordering a new one for myself on Amazon.
And as superfluous and fantastically embellished this was, this is truly what happened. And believe it or not, it is now almost 8:00pm and two of my friends who came to meet me at the Larry H. Miller are about to get new vehicles bc they just couldn’t turn down the deals that Super Daniel casually shot over their bow. Tomorrow is my girlfriend’s turn to take the red pill. Each of them have been turned down before and have a tough time getting credit for a job well done, let alone credit to purchase or lease a new car. But Daniel has each of them pre-approved. Long story, amazingly and ridiculously long, this was the best purchasing experience of my life.
Top Reviewed Specialists At This Dealership
Internet Sales & Leasing business development
Great experience - Draco171
Very happy with the price and the quality of service. We weren’t pressured to buy. Got a great deal with manageable payments. Cory and Larry were very helpful. Couldn’t be happier.
Internet Sales/ Fleet Lease Manager
New Jeeeeeep! - Jaramillos2017
Jeff and Justin went above and beyond to help us trade in our 2016 Renegade for a 2019 Cherokee and even lowerd our payments!!! You guys are absolutely amazing!
Easy and fast - The Mabbutt’s
We love buying from Autofarm of Price, because they make it so easy and fast. They have great prices and give good prices on trade ins. The sales team is is also great, not pushy and make it an easy process! We will but from them forever:)
Marcos Pereyra helped me find exactly what I was looking for - Audrey Wheeler
Marcos showed me many jeeps, I knew I wanted a jeep, but none of them caught my eye. I explained to Marcos how much I miss having all the cargo space and all the power in my '97 Cherokee years ago. He told me he had just the thing! we went to the shop, and he showed me a 2010 Grand Cherokee V8! It hadn't even made it to the lot yet! It was love at 1st sight! Also in my price range! Thank you for listening Marcos! It was a pleasure to work with you!
Out of town Travelers. Stuck! Fit us in and got us going! - flyguy
My wife and I are from Seattle and were headed home. Alternator failed in our 2005 dodge Sprinter camper 35 miles west of Tremonton. Being a diesel with a large battery we made back to the dealer on a hot day with two dogs but barely. Not only did they look at it right away on a Friday after noon but they had the alternator installed and we were on our way in about 2.5 hours. AMAZING! and they were so nice and accommodating. We could of been stranded for the weekend! Thank You Heritage Motor Company!!!!!
These guys rock - Rick
I had a issue with my truck 1 day before I was to drive it and my granddaughter to Montana. There was a leak that I had not seen before. I took it the Stephen Wade service department. They not only fixed it on the spot they stayed a little over to do so. This is the second time Bill Carlyle/9349*W* has gone out of his way to repair our truck. AND the repair was done while we sat and enjoyed a television, snacks, and water. I will never consider taking my truck anywhere else.
Salesman attentive to details - Dennis2016
We interacted with a salesman, Matt Jimenez, who was interested in what we wanted, meeting our parameters, and working to get us everything we wanted. We came in locked down on what we expected after working with Performance for years on prior purchases, and Matt met our expectations. Everyone we worked with was friendly and accommodating, but the salesman can make or break a purchase.
Great Service - Thank you Pedram - BryanandLaura
We Truly love our Ram Truck- Pedram Aram helped us out. He was not pushy and didn't play the back and forth game from the Manager to us with dealing with price offers. He was quick and friendly and professional. Thank you Pedram !!!
Friendly, smooth, fast service - Tpat
TJ sets a high bar for his sales staff to follow with his integrity, friendliness, and service. This is BY FAR the smoothest car buying experience I have ever had! Highly recommend heritage to anyone.
Great service! - Draneys
Zack offered to move up my service appointment by more than a week to accommodate us before leaving town. It was my first time at Larry H Miller and I will definitely be a returning customer
Basic. - Katie
Perhaps I've just been spoiled by other dealership locations, but... when I get my oil changed there is no car wash or vacuum and very little interaction with the worker. I'm not provided with a report or updates on anything.
Great experience! - TkJeepdriver
Gabriel Freire was extremely knowledgeable about the Jeep we were looking at as well as other vehicles to compare. He sought to help us get what we needed in all areas of upgrades and prices. He and Randy made every effort to accommodate us..Brad in finance was also very personable and helpful to make our transaction smooth and cost effective. Over all a great experience with the team here!
Service Is Awful - TamiS
We had work done, on our airbags, on our Durango. It was a recall. We were told that our service would take no more than 3 hours. We called them, after 4 hours, and they told us one more hour. We had to wait for 2 more hours. When we got in our vehicle - the airbag light was on. It wasn't on before we went in. We went back in. We had to wait for another 20 minutes, because they didn't hook it up right. Go somewhere else to get work done on your vehicle. Apparently, your time doesn't matter to them.
Sales girl was great! Manager was NOT! - lingling
I came in to see what options I had with buying or leasing a new car, I don't really need a new one but wanted to see what I could do. I was told my buying options and my LEASING options that JJ gave me along with a money down amount and monthly payment. So I went home chatted with my husband and decided to go back (drive 20 min) and take advantage of that leasing option. I get there and JJ comes and sits down in front of me and tells me he never gave me the lease option, I said yes you did along with numbers and he said "no, I probably said lets try a lease option", if you wanted to "Try" for a lease option and you don't do the financing then how could/would you give me numbers???? (note: he did walk to his finance guy and come back with these, which now Im thinking was a lie. he probably just walked around the building or something).. I was very disappointed, he acted like it was my fault and I was mistaken, when he lied just to get me back there and try and push a purchase on me (which I don't want to do after seeing numbers), needless to say I left very upset and no new car.. HOWEVER, Alexa was AWESOME!!!!! the coolest, down to earth and NOT pushy sales girl ever, HIGHLY recommend her to anyone. Its hard to give an accurate rating as a dealership, because Alexa was Awesome but I will never work with JJ again
pushy salesman - gottecat
wanted to buy a used car. when I got to the paperwork it was 7k over book. Salesman was so so pushy. No explanation on contract just tried to get me to sign as quick as possible. I should have been more observant but my lil kids were done being there. they took tgat to their advantage.
Didn't even look at my vehicle! - RAM owner
Worst service department ever! Made an appointment with very clear expectations. Located in Morgan, but you have to go to Ogden for the rental! The Ogden dealer has rentals in Ogden. They don't tell you that until you are there. They didn't even move my truck into the building. It sat all day and nothing was done. They didn't bother to contact me and would not return my calls to find out what was going on. A Kia Soul was the replacement for a RAM 1 ton Mega cab !! Nothing but excuses and "we are sorry" . The General Manager was too busy to talk to me and never bothered to contact me for a solution. Brett had no solutions, just " I'm sorry". Now I am banned from the dealership for calling out the failure to communicate and exposing the poor customer service. Spencer Young should be ashamed to have his name on the dealership. Terrible dealership service department... OR" lack of service department"
Most Amazing Service Ever - jholcomb95
Thank you Randy for doing a great job with my 2014 Ram 3500. I was broke down going to Wyoming and they expedited my part to help me out. Thank you!
The owners of Karl Malone Chrysler Plymouth are predatory - Arealperson
It’s not a B minus stars by 100
The staff at this dealership or involved and predatory lending. They are Predatory and how they sell the words to use on people. These phrases that make people feel bad like they have to only wear is for the dealer to let them help them. I have a friend that is put into a 28.99% interest rate. She was told that after about seven months should be able to refinance and they would help her refinance. At seven months we went in they would not do a refinance he said they don’t do that. They denied our possibility. They won’t even help getting to a credit union normally they’re high-end 18%. At the start of the original loan.
The vehicle is overpriced. They play the little lady drove this car. The problem is in 12 The car was not driven enough. Also no credit union or anyone else for refinance the car now that we’re trying to get a better interest-rate. They knew that and they wouldn’t be upfront with and be honest.
Also they charged her for the service work on the car such as an oil change and fluid top off and checking things. That which should have been included in the preparation of the vehicle. Of the vehicle for sale.
When we went into talk to them about refinance they totally lied to us. Denying everything they had said previously.
Because the age of the car no one refinance it even the original finance company that’s charging 28.9% interest.
Also the finance company they chose doesn’t report credit to the credit bureau‘s to be able prove someone’s credit.
This franchise of CARMELL loan is a predatory dealer ripping people off who are innocent and don’t have the Automotive buying savvy to get a good deal.
They fixed 1 thing and broke another & denied responsibility - R.K. Dissatisfied Customer
I took my Chrysler in for a tire sensor which was sent to another garage to be replaced- what? If I had known it needed to go somewhere else, I would have liked to have known, I could've gone there directly.. Then, I got my car back with a broken reverse camera. They said they didn't break it. Well maybe the other garage broke it! It was working perfectly when I dropped it off and spontaneously it just broke? They seemed unaffected and basically told me it was my problem and they could give me a quote for a replacement.
Not just NO WAY! but, h#=%* No!
Larry H. Miller Chrysler Jeep Dodge Ram Sandy