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My salesman, Mike Wiseman, provided exceptional service... - Melissat333
My salesman, Mike Wiseman, provided exceptional service in the purchase of my new vehicle. I was extremely pleased with the entire process of my purchase.
Top Reviewed Specialists At This Dealership
Finance Manager - New Cars
Purchase experience - Mike H
We purchased a 2019 Ram Limited(pre-owned) this past weekend. We have been working with BBQ Bruce ( Bruce Anderson) for some time on this purchase. He is fantastic to deal with. He is a "no pressure" salesman and that is refreshing in the auto industry. He worked to find us a vehicle that we liked and fit our needs. He made every effort to make us happy with the vehicle and the process. This is the 2nd vehicle he sold to our family. I would recommend Whitten Brothers in Midlothian and specifically BBQ Bruce!
Flat Tire Repair - cmacqueen
Needed flat tire repair or replacement. Nick took care of it same afternoon without prior appointment. Tire was repairable and I was soon on my way! Totally satisfied. That's service!
I really can’t say enough king words or express the... - Paul Freeman
I really can’t say enough king words or express the satisfaction of your Hall team, especially Jon who was so empathetic and kind to my needs and concerns. You guys at Hall are a class act for those to emulate, thx again for a superb network of great team members
Everybody there was pleasant kind and you what they were... - Josiezbratz0214
Everybody there was pleasant kind and you what they were doing they kept a word and took very good care of us I would definitely go there again and again and highly recommend
Amazing people, great trucks - Roman K
It's hard to put into words the feeling you have when you're hunting for something and finally find what you're looking for at a price you can afford from a person or business that you get good vibes from.... but I'm going to try.
First, a little back story. I started my truck search in early October, and after a week (or 2) of "research" had finally decided that I wanted a Ram 1500. My father worked in car sales for years and had schooled me to the ways of the crafty salesman so I was prepared to visit lots and do battle with whoever tried the sneaky tactics salesmen use to convince you to buy more vehicle than they can afford. I probably reached out to 20 car lots over a radius of 200 miles (no exaggeration), weeding dealerships out who either insisted that I visit their lot before talking numbers or presented with poor customer service off the bat. My last phone call, the day before I bought my truck, was to Boyd of South Hill.
My first contact with Boyd was through Ashley, she was exceptionally courteous and possessed base knowledge of the truck I wanted. This might seem trivial but it's nice to call a dealer lot and get immediate responses on the make, model, availability, general price etc of a vehicle. Too many lots I contacted, the initial person would respond "uhhh, I don't know... let me transfer you to X". TIme is valuable and car buying can suck, so I don't want to waste it being shuffled around person to person. Ashley put me in touch with Bryan. I was fully prepared to do the "song and dance" with him but it wasn't necessary. Bryan was disarming and helpful. He picked up on my straight forward "don't screw with me" tone and bluntness but instead of becoming defensive he remained professional and after a brief exchange to figure out what I wanted and determine the availibility of the truck, we began talking business. 30-45 ish minutes after I called Boyd, I was hanging up the phone and knew that I would be riding out to their dealership the next day to take delivery of that truck.
On my way up, I messaged Bryan to confirm our appointment but also open the door for him to inform me that I had in fact been dreaming and the deal was too good to be true. Nothing of the sort happened. Bryan put me in touch with Devin, the salesmen would who show me the truck, discuss features, and go over any questions regarding the specific model. When I arrived at Boyd, there was no tricks, no gimmicks, no "we have this extended warranty plan", no "that price I quoted you over the phone didn't include...". Everything was as it should be. Devin and Bryan were courteous and despite me showing up at their closing time, stayed to seal the deal. I never felt rushed or pressured. In fact, I probably rushed them some because it was late, I was super excited about the truck, thinking about the drive back home, and I was ready to eat.
I live in Roanoke, VA. The Boyd lot is in South Hill- over 2.5 hrs away- and all the GPS routes take you through windy, back country roads. Beautiful farm land packed with deer (and a odd dog that walked right across a 2 way) but not necessarily where I want to be driving at night in a brand new half ton pickup. I had to get a ride there to come back home with my truck. After dealing with the folks at Boyd I would travel there again without hesitation to buy my next vehicle.
Most people are shopping for cars online now, because car salesmen are consistently ranked amongst the least trusted professionals, and no one wants to be scammed when you've got thousands of dollars on the line. My experience with Boyd was different. The internet is very useful for narrowing down your options and gathering information but there's no replacement for walking on a lot and sitting in the vehicle you want. I would recommend anyone in the car buying market, that is within driving distance of Boyd, to give these folks a call.
Big thanks to Ashley, Bryan, Devin, Fred (in finance), and Bobby for making this enjoyable, explaining everything clearly, and staying late on the weekend.
Professional Sales Rep.
Great service at Shelor as Always - 1cforbes
From the time I dropped off till they called me to pick up my Jeep, I was kept informed with text messages and recieved a call when my Jeep was done from Stacey Arnold. She is the best and if you have to wait the waiting area is great. They got it done fast and right.
Helpful - adoldog
I was cared for and treated with respect
All my needs were met
The car is excellent and is a joy to drive and own
General Sales Manager
James did a great job in working with me in the purchase... - Troy_72
James did a great job in working with me in the purchase of my new Ram truck. He was very courteous and professional, answering all.my questions as well as meeting all my expectations from the dealership. I would highly recommend him if you want a pleasant buying experience!
Sales and Leasing consultant
Thanks for taking care of me - jpalusci
Bought a new truck from Lustine, the exact one I was looking for. They honored the internet price which was a nice surprise given that many dealerships do not. Sales Consultant Basil Moye and Sales Manager Brandon Shanahan were top notch in reaching a fair deal with me. Finance Manager Daniel Khan worked diligently in securing the financing - this especially after I returned twice to renegotiate the terms (due to my indecision and general lack of knowledge in the car buying process.) Big kudos to him. Finally, General Manager Matt LePage was also extremely accommodating in helping me to renegotiate the final terms. Again, this all happened after I returned twice due to my indecision on the terms. These guys patiently reworked the financing. Thank you once again.
Exceptional Sales Customer Service! - Carneal
If you are seriously thinking about purchasing a vehicle, please contact Sales Consultant Kyle Westfall. His customer service, attitude, and character are remarkable. He greeted me with a smile and made me feel comfortable about being at the dealership. He listened to my concerns, price point and delivered several options to meet my purchasing needs. Kyle did not pressure me to purchase, but he knows his sales craft of providing a service to give you an exceptional purchasing experience. Kyle exceeded my expectations and that's why I decided to purchase a vehicle from this dealership. Thank you Kyle for all you do and keep up the great work!
New Car Sales
Product Specialist - Used Cars
New Car Sales Manager
Great place! - Challengergirl
Our experiences here have been great...just bought our 4th vehicle from them..2019 ram big horn. Also in 2016 a new challenger...and two used vehicles from them. Excellent service from start to finish. We bring our vehicles here for all our needs. Such friendly ...helpful staff!!!
Bent over Backwards - Rangeman101
Lori Hertig was the most fantastic salesperson ever. We had the fastest car buying experience ever with a very friendly staff. We are leaving with a brand new truck at an amazing price. Highly recommended!
Very Pleasant experience - Chap2014
Shopping for a replacement vehicle, I did a lot of research on an automotive pricing and information website/app and narrowed my preferences down to two very popular models. We traveled many miles north of us and visited several dealerships but didn't feel good about doing business with any of them.
I decided to do another search and found my vehicle right in my own backyard, as it were. James M., my sales rep, responded to the inquiry I placed on the aforementioned website. We set up a morning appointment for the next day.
From the moment I walked in, on the test drive, and eventually sealing the deal, the experience was as pleasant and smooth as one can expect. James was robustly accommodating, friendly, but not high pressure at all.
The staff in the finance department were a pleasure to work with as well. They exceeded my expectations on my financing needs.
As for the vehicle. It was in tip-top shape: clean, serviced and ready for its new owner... namely yours truly.
I am a very happy customer and without reservation recommend Umanksy (formerly Brown) Dodge, Chrysler, and Jeep.
Customer Service - Cathy
Rabab was great to deal with on the purchase of my new to me used car. It was a pleasant experience unlike most times when buying a car.
A Great Experience ! - matthes.pam7
What drew us to Billy Craft was their prices. We were able to find what we wanted in the price range we were looking for. We enjoyed working with Holcombe Hughes, he was very informative and not pushy. We would highly recommend Billy Craft Honda!
great team very friendly - Didier
Great team, very friendly and good price. I recommend this dealership. It feels good to hang among them and see the nice cars they are selling.
Sad, Sad Experience! - read2kidz
Totally different experience from when I purchased a new car from Southern in 2014. It took EIGHT hours to purchase this newer used vehicle and I still had to come back the next day to finish up. I live two hours away from the dealership. Refused any and all reasonable offer(s) and would not even offer a perk (i.e. accessory allowance. hat, shirt etc.). So, if you do not mind spending 8-10 hours of your life just to get a car at asking price, (like idiot me) then Kevin is the salesman for you! He is marginally nice. Staff even refused me an owner manual. On the flip side, Allison is the shining star of Southern. Should I choose to buy a third vehicle from them (and I doubt it), it will be solely because of the treatment we received from her.
Quick service but didn’t get call back right awayGot... - Mike
Quick service but didn’t get call back right away
Got Vet discount which I appreciated
Will certainly return in the future for service and support
Repair of my 2012 Jeep Grand Cherokee - James
This was the greatest service experience i have ever had. The service folks were rare; kind considerate a.nd helpful. They said it may take a couple of days to fix. Even gave me a loaner
I am from Roanoke. I know where to bring my car!!!!
Question - Ratmobile
How many of these reviews were written by employees? That' s not suppose to be allowed.Service Manager was a complete xxxxx and seem to rather enjoy refusing me.
I wouldn't let him change the radio station much less work on my car
Excellent service. My service advisor Martha Lewis is the... - Hector4610
Excellent service. My service advisor Martha Lewis is the best. Service was performed quickly. She was polite, professional and very at explaining what needed to be done.
We came for service after getting the run around at... - Michael.emerson00
We came for service after getting the run around at another dealership. The team took note of the problem and look into it for a fix. Awesome service department.
The repair department is the worst use of money and time... - verette55
The repair department is the worst use of money and time I have ever spent in my life. Do not go here at all please. I took my car to be repaired, because my “check engine light” came on and it shook. I thought it might be the catyletic (sp?) converter according to my owner’s manual. However, I was told, by the mechanic, that it was not and then they proceeded to hold my car 2 weeks. When I called, they didn’t call me, they told me it was ready. Starr Motors charged me over $1700 and then gave me the key I started my car. It was worse than ever. I gave them back my keys and let them know it was not fixed. Had to leave it another weekend and on Monday they told me that it was the catyletic converter. I left.
Customer First - turiyava
I took my NIssan Rogue to Chrysler of Culpeper for a service. AS it turned out I needed some additional work, which was taken care of without any fuss. At all times I was kept informed of the progress and was treated as a VIP. I will return to this dealer for all my automotive needs, including purchase of subsequent vehicles. Excellent experience.
liars - twiggynyc
I had an appt and when i got there Mike Abukoush told me first that the guy i i had the appt with doesn't work there anymore. I was like that's impossible since he confirmed our meeting last night around 7pm, then he said he was at a training. I should have ran back to Maryland then. I end up buying a truck only because it was really a great price and regret it ever since. The experience was so bad that i am trading it in and losing money because i can't get pass my experience i had with them. They look right in your face and liar like you are stupid. NEVER AGAIN WILL I GO THERE OR SEND ANY ONE THERE. they also have the nerve to say if you giving a bad rating, call them and make they can make things right. Really then buy back this truck.
I would give them zero stars if I could. Look up caveat... - Chris H.
I would give them zero stars if I could. Look up caveat emptor and fair oaks Chrysler will appear. I got a truecar price on a car and I called fair oaks Chrysler to see if the car was available and Sales person Sean Jaber called back and said it was. So we drove 2.5 hours one way on a Saturday to test drive the car and liked the car. We had them draw a "bill of sale" but had not revealed we had a truecar price of $10,500 (less processing, tags. titleing) and they came back with a price of slightly over $13,000. I looked at it and went down the list of unsolicited add ons and had them remove those. However there was one that was abbreviated nahu which is some kind of vehicle recovery that was $450. I told them I didn't want it and was told I would still have to pay $150 to have it removed which is a nafarious way of doing business. It was not a deal breaker so after removing the add ons the base price was still above the truecar price. So I showed Sean the truecar price and he had to go get his immediate boss Max Bashardoust and it was obvious he was visibly unhappy with the truecar price. However they must be contractually obligated to honor the price and drew up another bill of sale slightly over $11000 total including all the usual fees. I told them I was preapproved with my lending institution and would come back Monday with a cashier's check. Max said that the only way for them to hold the car was for me to sign a loan contract with them which of course I didn't need or want to do. I told them I'd call on Monday to see if the car was available which I did and it was. So I told Sean I was going to get a cashier's check and was coming to purchase the car. So I took the day off from work, got the cashier's check and started driving to fair oaks Chrysler. We were about 10 minutes away when Sean called and asked how far away we were and I told him and he informed me someone was test driving the car. We arrived and wer told that the car was a first come first serve and the person test driving would be allowed to buy the car before us if they chose to do so. We said we had a cashier's check in hand but Max said that didn't matter and that they could make more money if the other person bought the car. We waited about 1.5 to 2 hours and they sold the car to the other person. At that point Max's boss Hermann Cuadros came to explain why which of course was just playing a part because the bottom line was they were able to sell the car at a higher price. I had to walk away due to my frustration at the whole process and we left. On the way home I found a newer model of the same car at a lower price at Sheehy Subaru Mazda in Hagerstown. I called and the car was available and I purchased it two days later. Janet and Chris at sheehy were great. Now back to fair oaks Chrysler let me say that Sean was great and had no control of the situation and ultimately was shafted by Max because he lost the commission on the sale. I told Sean he needed to look for a new job. Bottom line this dealership epitomizes the stereotypical view of sleazy car sales, so sheehy has many dealerships across nova so go there not to fair oaks Chrysler. Chris H.
All the work performed on my 2010 JK Wrangler has been... - MackJr
All the work performed on my 2010 JK Wrangler has been done by a Jeep dealer. When Gunter bought out our local dealership they continued with great services and a knowledgeable, friendly staff.
Met the deadline, did good work - StephenVS
I am happy with my service. The team works within the given the ETA and my car is running great again. Thank you for the 10% off as well. Much appreciated.
Very poor service and unethical behavior. - wsams66
We had a few recall items on our 2011 Jeep Rubicon. We figured while there, it could use a Virginia
State inspection. After a few hours we got a call stating it didn't pass inspection due to the rear brakes being worn beyond limits. We were told that the repairs would be over a thousand dollars and we declined to have the work done by them. Since the car only had 34159 miles, we didn't feel that the brakes and rotors should have been worn as described by them. The service writer was upset that we declined the repairs and simply kept stating that they would put a rejection sticker on the windshield. Which we said was fine with us. Upon claiming the car and bringing it home, we found that the brake pads and rotors were not worn beyond limits as stated but simply rusted superficially from lack of use. Car subsequently passed inspection without issues elsewhere. When I spoke to the service manager, she was adamant that the brakes were faulty and we should just come claim the car that was already at my house (she had no clue what she was talking about). She was very unprofessional and ignorant about the facts. Had we just taken their word, we would have been unnecessarily spending over a thousand dollars for nothing.
The warranty work was not done within the time promised.
We couldn't give anything less than 1 star but even that is too much.
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Used Car Manager