Very delightful, excellent salesman - Janet823
I had a very good experience with buying my Jeep, the salesman was awesome and very helpful. The Dealership took very good care of me and I would highly recommend them.
Like a visit to a spa instead of a visit to the dentist. - JennyFusion
At least for my wife and I, car buying or even just shopping and looking has always felt worst than a trip to the dentist. I did a lot of research on not only the Whitten of Ashland dealership but of a salesman named Riley McCullen. All the reviews I saw had given him a five star rating...... Well, they ain't lying. This young man knows how to treat customers. He's not a car salesman he's a customer care specialist. Yep, he will sell you a car or truck without and any pressure if you want one, but the big thing is he takes care of you as his customer and goes out of his way to make the car buying experience pleasant. Give Riley and Whitten of Ashland a chance, cause nobody likes a trip to the dentist😁
Top Reviewed Specialists At This Dealership
General Sales Manager
WOW Great Experience - JB
What an excellent experience! The person who checked my car in was super friendly and my advisor Lori was phenomenal! My vehicle was done in the time it was promised AND I got an awesome deal on an oil change package, so I will be coming back regularly and I wouldn’t have it any other way.
Top Notch Service!!! - Dan R.
We were first time shoppers for a Jeep Wrangler, now we are happy first time owners. Monty, our salesman, was extremely knowledgeable and showed us the difference between models. He never pushed us into any decision but rather supported our needs as we figured out the best fit for us. Once we knew the vehicle we wanted, Monty and Willie (sales manager) stayed an hour after closing to work out the best deal for us. My wife and I were impressed on how quickly the process went. When we are ready for our next purchase, we will definitely go to Whitten Brothers.
Exceptional customer service - Achiana
The team worked to give me a discount and get my vehicle back on the road before my deadline. They kept in contact to give me status updates and worked with me schedule. I will continue to bring my vehicle here for maintenance!
Buying experience at Duncan Ford - JoyceA
Very professional, and an all around great experience. Fast and efficient, very friendly. Would recommend this dealership to anyone. Dealership had a large selection of vehicles to choose from.
Good Service and Friendly Technicians - Steven David Rakes
Shelor always does a great job whenever we need service. The front desk technician is always friendly and the wait time is quick and fast. Alan Carter, Service Manager went above and beyond on our last service and personally drive the car to make sure they could verify the issues with the car before the service and even called us that evening to make sure we where still not having issues after the service was complete. You don't find this type of customer service in many businesses today. I would recommend the Shelor Motor Mile service center to anyone looking for fast friendly service that is done right the first time.
Test Drive - Barry & Linda
We drove down Saturday from Salem, Va just to test drive the new Rubicon Jeep because we want to Special Order one, we had the pleasure to test drive the Jeep and had many questions, the salesman Justin helped us a lot and we plan on ordering our Jeep from him! The staff was very friendly and made us feel very comfortable there, it was WORTH THE DRIVE!!! Thank You Justin and we look forward to hearing from you!
Honest and helpful staff - Gowler33
I recently purchased a Jeep Renegade with the help of Patrick and it was the least stressful car buying experience I have ever been a part of. He thoroughly answered every question I had, and trust me there were a lot. The Jeep is perfect for me and I cannot wait to go back to purchase my daughter a car in a few months!
Doug Canty - A1
Doug is a super professional he helped greatly in working with a Ford Warranty on my Jeep. He made the process easy for me after Ford screwed up and sent the part to Texas. He stayed in touch and updated me along the way. Great guy!
Great Service - jevans751
My service advisor Darick was very helpful, he understood my problem and handled everything. He kept me informed of the status of my repairs and completion time.
Expert Sales Professional
Sales Operations Director
Great employees - PhilTC
I have been dealing with this dealership for three years. They worked on my 2010 Grand Caravan and the 2016 Towne and County l bought there. The employees are very professional and go out of their way to ensure that my issues were solved.
l have recommended this dealership to others and one bought a 2017 Pacifica.
New Car Sales
Sales Specialist - Used Cars
Nice to meet a real professional, knowlegeable, sales person - Icantdrive55
We appreciate the time the Erle took with us today to show us a car we were interested in. His straightforward manner and personal interest in make sure all our questions were answered was the highlight of our long day of car shopping experience.
Great Experience Every Time - joshwyant22
I have purchased at least 8 vehicles in my life. The last 3 have all been from Auto World. They have a great staff, very friendly, and always helpful. They always work to get me the payment I want and once it was even less than I asked for. I suspect, if I buy another vehicle, it will probably be from them as well.
Boyd's service center minimized the interruption of our trip - marthatravels
The battery icon illuminated on our 2013 Chrysler T&C while returning to Pennsylvania from Florida on interstate 95 in northern Virginia. The first dealer I called, 18.5 miles from our location, was not helpful and was almost rude to me. I then called Boyd. Ms. Rachel Harris, a service advisor, was super friendly and told me that the service department would be ready to diagnose the problem when I arrived. So we turned off all unnecessary electric accessories and stated the 35 mile drive to South Hill, VA. When we arrived Ms. Harris welcomed me and remembered my name. She had the car in the service area within 15 minutes of our arrival. After about an hour she provided an update (initial assessment was either the battery or the alternator but the battery had to be fully recharged before an accurate diagnosis could be made). She recommended having lunch at a great restaurant near by (lunch was great!). When we returned, she told me the alternator failed. She then contacted Chrysler about the extended warranty we purchased. She received confirmation that the warranty was valid and initiated the repair. (There was only one alternator in inventory.....thank goodness.) The repair was completed by Mackenzie Hadley. He is a super nice person and was kind enough to lower the lift so I could get an item out of the car before he completed the repair. While we were waiting Ty Miller, a very nice sales associate, showed/demonstrated the features of a Chrysler Pacifica. His presentation was very thorough (almost 30 minutes) and really enjoyable........even though Ty knew we weren't going to buy a car from him! We were are very appreciative that Rachel and Mackenzie got us back on the road within 3.5 hours of arriving at Boyd. I never expected the outstanding service and personal kindness that the staff at Boyd extended to us as travelers just passing through Virginia. We wish we lived closer to South Hill, VA so I could buy our next car from Boyd!
Wonderful experience - Happy car owner
I needed a used 4 wheel drive ASAP..
Called Tabatha Hummel..
A few minutes later I was on my way to look at a used 2005 Jeep Grand Cherokee
A hour later I Owen it
Everything was so easy from start to finish..
That the way i like it
Thank You Tabatha
Buying Pacifica - Bob
Harris Durrani sold me a Chrysler Pacifica
He provided knowledge expertise and the best pricing I could find in the south esstthis was all done quickly with minimal discomfort
Amazing! - Daniel Johannesson
The service was on point! The culture there was great for both myself and my family. The whole team was awesome, Jesse Cash, Phil Gracik!
Great customer service experience - YAA AGYEMAN
I recently took my 2016 Fiat 500x for service. Excellent customer service from staff. I had previously taken my car to another Safford dealership in the area, and the experience was awful. At this Springfield center, I was amazed at how the staff treated me. I worked with Gary, and I must say, he was terrific. He kept me in the loop daily, to the extent that when he took off one of the days, another team member called and said he was calling with an update because Gary was off that day. I was extremely impressed with the service at this place and would highly recommend them to everyone.
Great experience - Ekaterina Ksenjek
Very friendly, helpful, my salesman helped me figure out how to drive the car, super easy process, received complimentary car kit, the financial process was very uncomplicated and great,
Worst experience in value of trade. - Military Retired
Dealer trade in value lowest possible stated a clerical error on Carfax. Checked VIN trade was for sale double what I was given. Crossroads in NC. Waited 30 minutes for sale floor person. This is review of the Dealership, the salesperson was personable, with knowledge of the product. Paid with bank draft I brought with me
Great buying experience. - Jim F
I bought a new car from salesman Frank Russell. I like Frank, and would buy again from him. He is honest, gracious, and low-key, not pushy at all. I also like Kaye Stansbury in the finance department. They made me a good deal, and everything went smoothly.
First car buying experience - HannahED
Starr Motors met and exceeded my expectations for buying my first brand new car! I am absolutely in love with my Jeep and feel confident taking my car there or any future needs. They are willing to work with every customer and make sure they have the best experience. Thanks for making me feel like a part of the Starr family! Can’t wait to show off my Jeep!
Should have never taken my Jeep in for service. - LatitudeAttitude
I really hate leaving a bad review, but my email asked me to. I loved my Jeep until I took it in for service and recalls. It's not been the same. The transmission now slips, my liftgate fails to life quite often. Both things supposedly corrected on recalls. I wasn't having any problems before taking it in for service and regret it terribly as I must keep this vehicle for a long time. I called about the problem right away and was given some strange explanation about the 'slipping' and that it was normal in the newer vehicles, yet friends have the same vehicle & don't have a problem. After learning from mechanics that makes no sense at all, I called my salesman to get his thoughts before my daughter purchased a Jeep also and given the same lame excuse. Live and learn (and pay bigtime:( Never again!! Unless I have a problem no recall corrections for me. The service techs were very accommodating and kind but that doesn't help my Jeep run any better.
Fast, professional experience - lawman1925
I did some research online and found this place had the best deal. I had a 1215 appointment with Luis; he was there ready and waiting. Did a test drive, then went back to make the deal. Drove out three hours later with my new truck.I have bought a lot of cars in m y time, this was the best experience.
New Jeep - Truly Clever
I wanted a newer Jeep than what I had and I didn’t want any hassle, just straight to the point business and I couldn’t have worked with a greater group of people.
Excellent Dealership - Pacifica Owner
Our salesman was extremely knowledgeable about our new Pacific. He helped answer many questions and we believe he gave us an excellent deal. This is the second car we purchased at Southern and with Eddie Mac. We will always bring our business to your dealership and to him.
Satisfied customer! - TVJ
Awesome dealership! Great caring, congenial, and professional service was received from the Safford of Winchester dealership staff - beginning from sales (Mamie McDonald), to manager (Todd Hicks), to the final wrap up of the auto release service from the crew! I am very glad to have chosen this dealership to purchase my vehicle! This is a very good dealership. Thank you Safford!!!
Awsome in every way - Myjeepwheeling
From the sales person Terry Fant to everyperson in Dulles motor sales were super freinly and helpful. I would recommend this dealership to everyperson i know. Without a doubt i will be calling them back when the time comes for another vehicle.
Great service! - Van
Courteous, friendly, and would update me on the progress of my vehicle. I would highly recommend this service department for any of your vehicles needs.
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