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Great service with Mark, he was knowledgable on product... - timmcarthur7410
Great service with Mark, he was knowledgable on product and friendly. He went out of his way to May sure we were satisfied when leaving the lot late in the day. Financing with Jim was also very good experience.
Top Reviewed Specialists At This Dealership
Finance Manager - New Cars
New Car Product Specialist
It was a pleasure dealing with Evan. Initially, the price... - jdbly68
It was a pleasure dealing with Evan. Initially, the price was a bit high but he kept in touch as he tried to work a deal to get me into my budget.
We had a wonderful experience buying our car with Cathy.... - debbiedawn
We had a wonderful experience buying our car with Cathy. She was absolutely amazing and I would definitely go back to see her again. She was so pleasant to work with and she is still making sure all my needs are met. THANK YOU SO MUCH CATHY!!!!
Great customer service, repeat shopper here and will use... - diznee89
Great customer service, repeat shopper here and will use again in the future. Bobby my salesman was awesome, took time to really help me get the vehicle I wanted...
Shane was great at getting the car transferred from the... - tmalcom47
Shane was great at getting the car transferred from the Newport News location and having it ready for me to test drive the next day. He was polite and helped with everything thing we needed. I would recommend him if you need to buy a car.
The communication from the service center is poor at... - Etcmusn
The communication from the service center is poor at best, but at least the quality of their work is decent. I would take my truck elsewhere if I knew of another trusted diesel mechanic that gave me better customer service.
General Sales Manager
They very kind and nice they were fast they did no give... - cecilgammon101
They very kind and nice they were fast they did no give you something that you did not need I will come again . They were great
Devin was awesome to deal with. Everyone was very helpful... - Dlbthompson
Devin was awesome to deal with. Everyone was very helpful and professional throughout the entire process. If you are looking for a pressure free buying experience, go shop Boyd in South Hill, VA and see Devin.
Thank you so much!!!
Professional Sales Rep.
I just want to give a shout out to the superb service... - Cmbowie41
I just want to give a shout out to the superb service that I recently received from the Service Department. The courteous service began with the technician assistant who then released me to Eric. Eric prepared my paperwork and politely showed me where to wait while my car inspection was being done. To my delight the wait was not long at all and the added addition of Eric being such a gentleman made my trip to the dealership all the more enjoyable.
Thank you Lustine Chrysler Dodge Jeep Team for a pleasant experience!
Very Pleasant experience - Chap2014
Shopping for a replacement vehicle, I did a lot of research on an automotive pricing and information website/app and narrowed my preferences down to two very popular models. We traveled many miles north of us and visited several dealerships but didn't feel good about doing business with any of them.
I decided to do another search and found my vehicle right in my own backyard, as it were. James M., my sales rep, responded to the inquiry I placed on the aforementioned website. We set up a morning appointment for the next day.
From the moment I walked in, on the test drive, and eventually sealing the deal, the experience was as pleasant and smooth as one can expect. James was robustly accommodating, friendly, but not high pressure at all.
The staff in the finance department were a pleasure to work with as well. They exceeded my expectations on my financing needs.
As for the vehicle. It was in tip-top shape: clean, serviced and ready for its new owner... namely yours truly.
I am a very happy customer and without reservation recommend Umanksy (formerly Brown) Dodge, Chrysler, and Jeep.
Everyone was very pleasant and welcoming (even provided a... - Joseph C
Everyone was very pleasant and welcoming (even provided a tasty lunch from Moby Dick), and they went out of their way to answer our questions, address our needs, and work to secure good financing options. Aqeel, Muhammad, and Jesse were absolutely wonderful!
We needed a new car for our expanding family and the... - Mario and Celeste
We needed a new car for our expanding family and the Southern Jeep family treated us like royalty! Our salesman Efrem Huger was very explanatory, quick, and patient. He made the car buying experience fun! Our finance manager Frank Staicer and his trainee Carl were exceptional and we never once felt like we were being sold. By the end of the deal, Southern Jeep felt like family! I would recommend them to anyone looking for not just a great car but a great buying experience. Thanks again Southern Jeep!
Excellent experience - sesterline
I recently purchased a vehicle from Billy Craft CDJR. The price was fair, the vehicle was in excellent condition. Brendan Morse was great to deal with, no pressure quick response to questions. Also the Finance manager was quick and no pressure, got us the deal we wanted. I would highly recommend them and will certainly return as a customer especially since I am becoming a Mopar guy after years of GM purchases. I have now purchased three Mopars!
IF IM THE OWNER OF SOUTHERN ID ASK MYSELF What is the... - coryfout66
IF IM THE OWNER OF SOUTHERN ID ASK MYSELF What is the cost of BAD CUSTOMER SERVICE? WHAT IS THE VALUE OF GOOD CUSTOMER SERVICE? I looked at several dealerships across Hampton roads this weekend that had NEW WRANGLERS in stock. I found one (2020) I was willing to test drive at 4pm on a Football Sunday, as I was seriously considering buying it. Credit Score around 800, I had 3-5000$ I could put down that day in hand. Sticker was 45,145 (as shown). Dealer Add ons Tires/lift we’re not disclosed until negotiations were started which was upsetting to say the least (Total 49,312$). HERES WHERE YOU LOST A CUSTOMER: So as they came back with what the price would be with those items, I politely asked what’s the best you could do for me so we can get a deal done today? Floor Manager John’s Answer: This is our best price and we are not going any lower 49,312 final... At that moment, I realized they were not trying to earn my business. Not a penny off. No explanation why, just I can’t do anything for you. After all it’s late on a Sunday and I suspected people want to go home, watch football. I politely made my way to the exit. I’m in construction working on $190,000,000 project in Williamsburg, wife is a Virginia Beach Public Schools teacher. We will not be recommending Southern in our community and to our co workers. Our experience was not good and felt the dealer was not interested in our sale on Sunday 10/25/20. Every dealership I visited this weekend wanted our business offering up to employee discount rates on some vehicles however did not have a WRANGLER we wanted. Southern had a vehicle and lost a customer yesterday and potential future customers. If you have a credit score of 750 or higher stay away. If interested in Trucks or Wranglers as I am, (I drive a 2016 Dodge Ram) I do not recommend Southern. If you have a business, or have a fleet of vehicles as my company does, I would not recommend Southern. I would have bought the vehicle at 48,500. What is the cost of bad customer service?
I went to get an inspection sticker since I bought our... - Tracee
I went to get an inspection sticker since I bought our vehicle there took them 1 1/2 won’t be back!! Ridiculous!!!horrible attitude!
Tim C was awesome, friendly, helpful and easy to work... - tammyalindley
Tim C was awesome, friendly, helpful and easy to work with. I had lots of questions but he walked me through them all. He informed me all the steps and the process was smooth and easy. I was in and out much faster than other dealers. Rebecca in finance was super nice and very knowledgeable about the docu-sign pad. She summarized every page and signing was easier and it all seemed to make the process go quickly. Very satisfied customer.
I wrote a review earlier but I just want to re write it I... - Diamondsrusdd
I wrote a review earlier but I just want to re write it I was contacted by the dealership and they were very nice and they did fix the problem that I was having which I was very angry at 1st but I am very pleased and happy with them now they were very nice and generous..
Great job. I appreciated the fact that the team advised... - Jseal
Great job. I appreciated the fact that the team advised me that my inspection was due (I hadn’t noticed and didn’t ask for that service).
Efficient, no pressure, worry free experience! Purchased... - Carlo
Efficient, no pressure, worry free experience! Purchased a 2020 Ram 1500 Rebel from Thurston Carpenter - received a fair trade-in value and spent ~2hours at the dealer start to finish including a test drive; shortest and most uncomplicated car buying experience I've ever encountered. Highly recommend the Chrysler of Culpeper team!
I just recently purchased a 2020 Jeep Renegade High... - jay121691
I just recently purchased a 2020 Jeep Renegade High Altitude from here on 11/19/20 after coming across it on cars.com. I submitted the trade-in form and Ms. Algeda was quick (under 5 minutes) with reaching out to me about it. I made an appointment to come in the same evening around 6:30.
From there, I was set up with Jada who facilitated my test drive of the Jeep I wanted and went over all the features. She was the highlight of my first "brand new" car buying experience as she was very friendly, personable, and did not come off as the stereotypical car salesman attempting to pressure you into something or get over on you. As a social worker, I value rapport building; it truly goes a long way. I traded in my car and was financed through my own credit union (NFCU), without issue. She has even reached out afterwards to ask if I had any questions or concerns.
The only reason I won't give 5 stars is because I did feel like I was a bit pressured to get their extended warranty packages (Not by Jada). The gentleman just began explaining to me what the warranties were and how much they cost... I had to ask, specifically, 2-3 times if this was "mandatory" before I got a straight answer that it was not, but was something recommended. To me, that is stereotypical car salesman fast talk and behavior; it definitely felt like a finesse, and I didn't really like that.
Overall, my experience was positive. I'm glad I did not pay for the extended warranty as I've read bad reviews about the service and work quality of the repair shop there. I'd buy there again. I recommend that you ask for Jada!
Bernard and Derek offered me an amazing deal on a 2020... - jrdnbond
Bernard and Derek offered me an amazing deal on a 2020 Durango that was almost too good to pass up. The ONLY reason I did not purchase was because I was not ready to finance a new car and take on a new car payment after all. (I'm a saver and prefer to have more money down).
If you are in the market for FCA vehicles, you need to stop in here and check these guys out!
Great timely service. Courteous staff. Enjoyed it! They... - Mmurphy810
Great timely service. Courteous staff. Enjoyed it! They took the time to ensure I knew what my warranty plan covered and exactly what they were doing to the vehicle.
I am glad to be able to have worked with Lindsey Jeep. My... - Wweandjeepfan
I am glad to be able to have worked with Lindsey Jeep. My family and I have wanted a wrangler for a few years now and Dominique made the process simple and easy. Will send more business your way!
It was a pleasure working with the staff at Dominion of... - kevchris96
It was a pleasure working with the staff at Dominion of Bedford. Special thanks to Pat Meador, Dave Wilson and Sherie Bobbitt. Pat started our transaction off by working with my wife and I online. Due to Covid-19, he transferred us to Dave Wilson to finalize the deal. Pat and Dave were friendly and were knowledgeable. Sherie Bobbitt then handled all the paperwork and was a pleasure to work with.
Amanda was excellent and very friendly. It is a bad... - qshea32
Amanda was excellent and very friendly. It is a bad experience to go without your vehicle for any reason and she made the process a lot better.
I had a wonderful experience at this dealership, everyone... - Dkknox60
I had a wonderful experience at this dealership, everyone was extremely nice and friendly. My vehicle was in pristine condition and would definitely recommend this dealership! 👍
Ferris always does a good job on my truck and gives me... - Duelieguy
Ferris always does a good job on my truck and gives me good feedback on what’s going on and how long they will have my vehicle Pembroke Washington is a good service advisor that keeps on top of things
We were just looking planning to buy a jeep Cherokee n 6... - Mayla
We were just looking planning to buy a jeep Cherokee n 6 months. We've known mark for many years we knew him to be ethical work with integrity and honesty knew he would show us vehicles without pressure end of story had exactly what we wanted good price now we have the perfect thanks to mark Larry and izzie adams
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Finance Manager - Used Cars
Business Development Manager