Excellent buying experience! - atp1924
Thanks Kevin Steele for making buying our first Jeep go so smoothly. The moment we started our search for the perfect Jeep, our questions were answered promptly and we never felt rushed. Very friendly and professional! Thanks to all who participated in making our buying experience a great one! If you’re searching for a Jeep, see Kevin Steele!
Excellent Experience - Highly Recommend - abanks
I am a repeat customer at Whitten Brothers for a reason. Whether it has been for an oil change or to talk to the sales team about a new vehicle, every single experience has been wonderful. They made it as easy and painless as possible to purchase a vehicle and I appreciated their straight forward, trustworthy approach. If anyone is in the market for a new Jeep (or Chrysler vehicle), I couldn't recommend them more!
Top Reviewed Specialists At This Dealership
Excellent service! - Lrene006
Absolutely fantastic at what she does and is very focused on the customers needs. Was able to answers any and all questions or concerns. All around great experience I will be coming back for sure.
Master Certified Product Specialist
Fair price easy experience - Damnbrit
Went in looking for a low mileage used car and found it here. Simple, fair pricing and easy finance options. Salesman knew exactly what he needed to do to make it a speedy and easy transaction.
Awesome Experience - GPettus
All around great experience. Devin Evans helped me surprised my wife with a 2018 Grand Jeep Cherokee Limited. Devin worked with me for almost a month to help me get the things my wife was looking for in a Jeep. He listened to what we wanted and what I was trying to do. Didn't try to sell me dreams and hopes just the car we wanted. Will definitely be going back in the future.
Professional Sales Rep.
Curtis Smith is the man!!!! - DS1994
I would highly recommend Whitten Brothers to anyone searching for a new or used vehicle in the greater Richmond area. You are guaranteed exceptional customer service. My salesman Curtis Smith went above and beyond to make sure that I was happy with my final decision. He gave me suggestions and his advice but was in no way pushy. After I decided on a Mazda CX-5 GT the process was quick and professional.
Good people and a good deal - JSCHAT73
Bought a new Cherokee Trailhawk. The dealer found me what I was looking for quickly and gave a nice deal on it. The employees were very helpful and professional.
Sticker - bssnead613
This is an Awesome service department. The employees are so professional and efficient. They always explain what they have done and give recommendations if anything else needs to be done. Great Service Department! Marty Totherow is Wonderful!
Very nice Experance - jlvaughan1
Every one that I had the pleasure of dealing with was very friendly and knowledgeable of there product, Everyone was eager to meet my needs. between me and my wife we have purchased 5 new vehicles from Billy Craft
Recall - Customer 321
I had two recalls on my vehicle, the service department handled the situation efficiently and provided a fast friendly and efficient shuttle to and from a work related meeting I needed to attend.
Purchase of my Wrangler - NAVYGASGAL
Kevin was friendly and professional. He answered all my questions and gave me a great intro to all the features of my new car. It was a very positive experience.
Recent service - David
Doug in service was very knowledgeable and helpful with the service of my vehicle. I felt he went above and beyond to ensure i was taken care of in a timely manner.
Great experience - SABAHALSIR
Great experience and excellent service they treated us with professionalism and they were very friendly
I love my car and don’t think I will driver something else any time soon
James Hood Provided Stellar Customer Service - HubertKarl
I contacted Pomoco Chrysler Dodge Jeep Ram of Hampton regarding my 200 Chrysler Limited, and James Hood responded to my inquiry quickly. He was polite, knowledgeable and provided stellar customer service. I highly recommend Chrysler...Hampton based upon this James' professionalism. Karl H. Esq. .
Sales Specialist - Used Cars
New Car Sales
Great Experience Every Time - joshwyant22
I have purchased at least 8 vehicles in my life. The last 3 have all been from Auto World. They have a great staff, very friendly, and always helpful. They always work to get me the payment I want and once it was even less than I asked for. I suspect, if I buy another vehicle, it will probably be from them as well.
Wonderful experience - Happy car owner
I needed a used 4 wheel drive ASAP..
Called Tabatha Hummel..
A few minutes later I was on my way to look at a used 2005 Jeep Grand Cherokee
A hour later I Owen it
Everything was so easy from start to finish..
That the way i like it
Thank You Tabatha
Very Pleasant experience - Chap2014
Shopping for a replacement vehicle, I did a lot of research on an automotive pricing and information website/app and narrowed my preferences down to two very popular models. We traveled many miles north of us and visited several dealerships but didn't feel good about doing business with any of them.
I decided to do another search and found my vehicle right in my own backyard, as it were. James M., my sales rep, responded to the inquiry I placed on the aforementioned website. We set up a morning appointment for the next day.
From the moment I walked in, on the test drive, and eventually sealing the deal, the experience was as pleasant and smooth as one can expect. James was robustly accommodating, friendly, but not high pressure at all.
The staff in the finance department were a pleasure to work with as well. They exceeded my expectations on my financing needs.
As for the vehicle. It was in tip-top shape: clean, serviced and ready for its new owner... namely yours truly.
I am a very happy customer and without reservation recommend Umanksy (formerly Brown) Dodge, Chrysler, and Jeep.
In and Out with a awsome truck - JScruggs
R.J. Jackson was awesome to work with! He made the whole process from test driving the truck to the final paper work fun and exciting. I feel like he was truthful and concerned about what I wanted , and did his best to make it happen. It was a great experience.
Service - Kaiser
Great service provided by Safford Dodge. Facility is nice and very customer friendly to the customers. I would recommend it to family and friends. Good job Ken!
Smooth and easy experience - Ayrin Mathias
Jamie Bean was absolutely wonderful. He helped make the buying experince enjoyable. Exceeded all expectations and had the patience of a saint. I had been working with him off and on for 5 months while I was going back and forth on several different vehicles. He helped me stay in the appropriate price range that I needed to be and was extremely pleasant the entire time. Thank you Jamie for helping me!
My Ram purchase was flawless - Matt L.
I couldn’t be happier with my purchase from Chrysler of Culpeper. I drove 4 hours for a great deal, and Thurston was great from start to finish. No haggling, great price, and more for my trade. Their initial offer was more than $2500 less than any other dealer I talked with. By far the best experience I’ve ever had buying a vehicle. I would make the drive again in a heartbeat.
Bad service department - Aks
I purchased a 2011 Dodge Ram at Starr Motors Aug of that year. I’ve taken the truck in for a clicking/ticking/ knocking noise numerous times over the years. They have diagnosed it as a “hemp tick” and front end axle noises. They’ve replaced the axles and that didn’t fix the issue. I taken it up there and have taken rides with the mechanics to show them and replicate the noises. The noises always come up when I take my foot off the gas. A lower end tapping is always heard. After talking to Joe the service manager and Tina the service writer today April 26 2018 after explaining the problems I was having with my truck after dropping it off with them a little over a week ago they miss diagnosed the problem. They reset the check engine light and changed the oil and sent me on my way. No one checked the oil. I changed my engine oil after seeing there was no oil pressure after the truck warmed up. The oil was full of nonmagnetic metal, gold in color. The service manager told me he was going to call dodge and get back with me I haven’t heard anything from dodge and I’ve called them myself self and their explanation was since it’s out of warranty there’s nothing they can do except for talking to the service manager. No help at all! Dodge told me to call the owners of Starr Motors. I’ve called and spoke to Clay White and he’s played the political game with me and offered no help not even a rental for the time my truck is down. The service writer told me it’s a bad time for my truck to break down since it’s the end of the month and the beginning of the month the following week. So inspections are more important than replacing my engine! The service manger offered a rebuilt engine from powertrainproducts.net for a price of 3699.99. I’ve told them to order it and get in so the repair can start. After ordering the engine the service writer called and told me they would add 25% to the price to order it. So 900$ just to order the engine and approx 20 hours labor to replace it. Ripping me off again! They have misdiagnosed my trucks issues for years which has now costed me an engine at the price of around $8400.00. This has left a bad taste in my mouth with Starr Motors and will never buy or have any service work done there again and I would advise others to stay away also. I hate to see what they do to people who have no idea about the mechanics of automobiles. I had planned to buy a Jeep JL from them later this year but now I won’t go anywhere near this dealership. I will be buying out of state and having any warranty work/ issues done at another dealership. Received 2 calls from Tina the service writer today May 3 to say the engines cakes/ gunked up inside and they need to clean the oil pan, valve covers and oil pickup at a extra cost of 3 hours labor (315$) and my total bill is now $8400. And some change!!!!!
To add insult to injury Joe called me today to say the truck is ready for pick up. The engines in they’ve taken it for a spin checked for leaks and all fasteners. He informed he talked to Clay White and was told to adjust the bill. I said okay and to email me a detailed bill to look over. I was charged an extra 1049.00 just to order an engine. This place in my opinion is a rip off and would never send anyone there of any thing!!!! They ended taking $525.00 off the bill and nothing off the cost of ordering the engine so a 20 minute cost me $1049.00. Stay away. I also talk to Clay White today and he told me since my truck had and aftermarket bumper and fishing rod holder I run the truck hard... What an assumption to make about some and the way they drive vehicles... I will never send any busy their way or do business there ever again.
Military friendly - Clayton
I was looking to trade in my old truck for something new but wasn’t ready just yet, still wanted to test drive a few vehicles. I came after work in uniform. Mark the sale specialist was extremely helpful and one of the most pleasant salesmen passangers I’ve ever had. Bahram the manager had come out when we returned to thank me for my service and was also very helpful in answering many of my questions. I did not trade my truck in today but will be going over my planned budget one more time to make sure. They offered a trade in value for my truck that I will not see at any other dealership! If the vehicle I came to look at is there tomorrow and numbers are worked in great ways like they were today, this will by my one stop shop! I highly recommend this place and the 2 associates that helped me!
WORST EXPERIENCE WE’VE EVER HAD - Plrod2
We came into dealership fully intending to buy a 2018 Jeep Rubicon ($50,000) when we arrived we were greeted by one of the coolest salesman we’ve met, named Zach. Zach was great and showed us different options on the lot. We decided to go for the one in the showroom, which was a little more than we wanted to spend but we loved it. We had a trade in, and at the Kelly blue book value the basic stock price was $18000 but our vehicle had thousands of dollars in upgrades. Everything was going great until the manager tried giving us well below the trade in price and refused to work some numbers out. The manager let a $50,000 deal walk out over not willing to work with us. I think our salesman Zach was absolutely wonderful but the finance and management team here is a complete joke! The next morning Richmond Ford ended up going over the Kelly blue book value and still gave us money off our vehicle. We ended up buying a $60,000 vehicle from a dealership that wanted our business and did anything they could to keep us from having a bad experience! If you have a trade in I would strongly suggest going elsewhere! If you intend to buy from here I would strongly suggest asking for Zach! He tried his best and is amazing but his management team lost a sale from him!
Great experience X2 - Ram & Challenger
IMO was our sales person and took time to listen to our wants and needs and found us a truck within our budget. He was very friendly and made us feel comfortable and was easy to trust. He did such a great job we went back and traded in our second car too. Second go around was the same. We will be referring our friends to this dealership
Gamechanger - DN Woods
We purchased our new truck BECAUSE of Spencer Colbert's honest and modest customer service. He was attentive to what we were looking for in our new truck and had an extensive knowledge of not only the Dodge Ram brand but the other American made trucks. His attitude toward relationship building was genuine. The finance team used actions, not words to show they valued our time and made the sales transaction smooth and expeditious.
deceiving sales tactics - dk89
After purchasing my 2018 Jeep Cherokee and doing research (obviously too late), I read reviews of the same situations that happened to me. Leckner Chrysler Jeep and Dodge in King George, Virginia is advertising vehicles for prices that are super low and then adding crazy amounts of "upgrade fees" to the vehicle after. The Jeep I purchased was “on sale” for $9935 off of the advertised price. By the time I went to sign, the fees they added ended up making the vehicle only $1,000 off. I have never had so many fees at the time of purchasing a vehicle. I was told that there were dealer upgrades not listed on the sticker- however, there was no sticker at all and when I checked on uconnect’s website (similar to Onstar for Jeep vehicles), there are no dealer installed add-ons.
Before buying the vehicle, I took it for a test drive. It drove great and after driving around for a bit, I took it back to the dealership. I opened the door and Adam L., my sales guy, asked me how it was. I told him I liked it but wished it had navigation. He said they could add that for $600 but that it had Apple Carplay so it wasn’t necessary unless I really wanted a standalone navigation system. I decided it wasn’t necessary if it had CarPlay and we went in to sign papers. When I went to leave, I realized they didn’t put gas in it so they sent another sales guy, Scottie B., to run and fill it up with gas. I asked him if he could help me figure out how to get CarPlay to work and he played around with it and asked where the sticker for the car was. I told him it didn’t have one on it. He said he didn’t think it had it but to take it to a local dealership later and “play stupid” and its probably just an upgrade they can install but Leckner’s upgrade system was down so they couldn’t do it there. I thought it was odd, but after spending over 4 hours at the dealership, I was ready to go. I got home and logged onto the uconnect website and, of course, there are no available updates.
I tried several times to get in touch with a sales manager and after 8 or 9 failed attempts, I reached out to the Better Business Bureau. They sent two letters to them asking for clarification- both of which got no response. As a final attempt, they called the dealership and also got no response. After three failed attempts, the BBB closed the case and made a note on Leckner’s account. You can find that on their website.
As a final step, I called Jeep’s corporate office and spoke to two people on two different occasions, both of which let me know that they spoke with the dealership (while I was on hold) and that the sales manager would reach out to me. That never happened, so today I called one more time and FINALLY got a hold of Dustin R., the sales manager. He told me that I shouldn’t have waited a month and a half after getting the vehicle and that his hands were tied. Nothing can be done. Oh, and Scottie doesn't work there anymore so he has no way to verify anything...
BUYER BEWARE- Leckner is after your money and does not have your best interest in mind. Stay far away from their shady tactics and go elsewhere.
Great service! - Justin71
Scott Radar went out of his way to give us a great buying experience for our son’s first Jeep. Had exactly what he was looking for at a reasonable price. Would definitely buy from him again.
lack of accurate and fast service - icrpcw
Had my compass in for issues related to power and acceleration. Dealer ran a diagnostic and simply reset system. Two days later, vehicle broke down with same problem but worse. Had to be towed back to dealership. Two full months before I got vehicle back.claimed they only had one person on staff that could work on transmissions. Said they could not offer loaner even though it was their fault they did not identify problem the first time it was in there.
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