Best customer service around. - Melissa
RoSean is the best! He always takes care of me and listens to all of my concerns. He is a wonderful customer service representative and works hard to fulfill the needs of his customers.
Good price; good service - challenger lover
I've been looking for a Dodge Challenger with specific equipment for some time. While browsing the Internet, I found the exact car I wanted at Whitten Brothers. They made me a great offer via email, so I went to the dealership for a test drive. I worked with Cathy McCarthey, who was a pleasure -- very knowledgeable, pleasant, and not pushy, I bought the car and drove it home the same day.
My only criticism is the dealership's use of the Kelley Blue Book Instant Cash program to value my old car. The dealer encouraged me to use the program before coming in, and it gave a generous value. The program web site indicated that I could use that value as the trade in amount or sell my old car for that price to the dealer. When I arrived at the dealer, however, I was told that the quoted price had no validity, and they made me a substantially lower offer for trade in. After some negotiation, we arrived at a trade in value about $300 less than the KBB amount, which I accepted -- I really wanted that new car! However, Whitten Brothers should either honor the KBB price or get out of the program. What they are doing now is misleading.
Otherwise, buying my new Challenger from Whitten was a great experience.
Top Reviewed Specialists At This Dealership
2018 Jeep wrangler - CMTUMILTY
Fast excellent customer service. Travis hooked us up with a good deal. He was patient and let us test drive as many jeeps as we needed.
Very smooth process. - Chris
A very good experience. I had a specific vehicle in mind and a budget to work with. Wilbur got it started and the Sales Manager and I were able to make a good deal. Pedram Maleki really knew the product and system, and finished the process like a real pro. Others made sure I was informed and given the opportunity to upgrade and add options etc. but didn't pressure me. Thank you for that. Will definitely recommend Whitten Bros
Another company - Labtec7
I had an aftermarket company do some work and they damaged some wiring. Hall fixed it and wrote up a detailed report for me. They are the best. I should have went to Hall to do the work.
Stress-free car buying! - jeep owner
Everything was stress-free during the purchase of my vehicle. They were very patient with me as I explored all my options for vehicles, and as I considered lease/finance options that were presented.
Very helpful and friendly. Not overbearing - Tanis2388
Very helpful not over bearing. Gave them a price I was comfortable at and they didn't push the limit and try to exceed it. Also very understanding and keep the buyer as a person. It a cash grab like other dealerships. They are like family of you need anything after buying from them they are always there lending a hand to try to help in anyway without trying to exploit you for more money or anything. Thanks to ty's amazing help and understanding with my wife and her vehicle is what made me go back and trade mine in and be apart of the boys family of south hill. Thank you for all the help and deff with have our business for years to come.
Professional Sales Rep.
I've seen better, but have also seen a lot worse in service. - tankmoyer
Was suppose to see some type of refund from the service department. Several people have called me about this but have not received anything yet. I paid cash for the services. Seems to be some problem with this. Would love to know if this is still in the works.
Beyond expectations - joseph 73
Sales associate Cale Spafford was key in making the purchase easy and hassle free. He was tuned into what I wanted. He understood my practical needs and went out of his way to help me make my choice. Extremely professional. I personally have never had a smoother experience with a dealership ANYWHERE. I test drove a Jeep Compass and was determined to leave with that vehicle. I could tell Cale was mentally taking note of my reaction to the vehicle, my comments etc. He knew my story, what I had been driving. In the end he suggested I try a Renegade. I said no, that I was happy with the Compass, but he knew something was missing from my decision. He made a point to tell me that the Renegade was the better deal, less money and more of what I was looking for. He was right. He sacrificed selling a more expensive car for what he knew I really wanted and needed. His knowledge of not just what I looked at but everything was way above anything I have ever experienced when buying a vehicle. The whole process and everyone was super helpful and friendly.
Great Dealership! - kathy111
Wes is a great salesman. He was very easy going and made you feel comfortable. He has a great attitude and makes the process of buying a car easier.
AWESOME!!!! - Cuznvinnie 1500 4x4
I talked to staff over the phone for about two weeks, from the moment I got out of my old car I was greeted. The most awesome car buying experience of my life!! They did everything possible to help me and then some. If you wouldn’t buys car from these folks there’s definitely something wrong with you!! Thank you guys at Blackwell again!!!
God bless you all!
Business Development Manager
Honest and helpful staff - Gowler33
I recently purchased a Jeep Renegade with the help of Patrick and it was the least stressful car buying experience I have ever been a part of. He thoroughly answered every question I had, and trust me there were a lot. The Jeep is perfect for me and I cannot wait to go back to purchase my daughter a car in a few months!
5 Star Service with Trevor! - Jay_Robinson
Trevor answered all of my questions and didn't make me feel pressured. He paid attention to my wants and made appropriate recommendations based on them. He truly went above and beyond to get me into to the perfect Jeep! He has outstanding customer service skills and I look forward to contacting him again when we are ready for our next Wrangler purchase!!
Interne Sales Director
Fast service - sai Ang
Fast service in and out in 45 min got my oil change and tire Rotation, Rafael Ramirez very good help and very friendly, thank you ....
Bryant Jones the Lane Manager was awesome! - Bjeffery
I stopped by the dealership to ask questions about my newly purchased Jeep Wrangler...Bryant Jones was very happy to assist me with all of my questions! He made me feel like a valued customer assuring me that if I wasn't satisfied with any service he would make sure to fix it to my satisfaction! He gets the dealership a 10 from me!
General Sales Manager
Fast Service! - April29
My husband and I had agreed to buy a Jeep beforehand. We were greeted promptly upon arrival at the dealership by Lewis Ashlock. He helped to assess what we wanted in a Jeep and we were able to test drive multiple vehicles before deciding. We did not purchase the first day but he called a few days later to see if he could help further. When we decided to purchase from Pomoco CDJR, Kelsey helped us modify the vehicle to our specifications and get a protection plan. Patricia then helped us to settle the financial obligations to something affordable for us. Thanks to whole team!
New Car Sales
Sales Specialist - Used Cars
Great Experience Every Time - joshwyant22
I have purchased at least 8 vehicles in my life. The last 3 have all been from Auto World. They have a great staff, very friendly, and always helpful. They always work to get me the payment I want and once it was even less than I asked for. I suspect, if I buy another vehicle, it will probably be from them as well.
Wonderful experience - Happy car owner
I needed a used 4 wheel drive ASAP..
Called Tabatha Hummel..
A few minutes later I was on my way to look at a used 2005 Jeep Grand Cherokee
A hour later I Owen it
Everything was so easy from start to finish..
That the way i like it
Thank You Tabatha
Buying Pacifica - Bob
Harris Durrani sold me a Chrysler Pacifica
He provided knowledge expertise and the best pricing I could find in the south esstthis was all done quickly with minimal discomfort
Willing to go out of theit way to make it happen - Jewski 2017 ram 3500 limited
Friendly sales and service willing to go out of their way to complete a deal and offered to assistance after the sale was over will do business again
Amazing! - Daniel Johannesson
The service was on point! The culture there was great for both myself and my family. The whole team was awesome, Jesse Cash, Phil Gracik!
Should have never taken my Jeep in for service. - LatitudeAttitude
I really hate leaving a bad review, but my email asked me to. I loved my Jeep until I took it in for service and recalls. It's not been the same. The transmission now slips, my liftgate fails to life quite often. Both things supposedly corrected on recalls. I wasn't having any problems before taking it in for service and regret it terribly as I must keep this vehicle for a long time. I called about the problem right away and was given some strange explanation about the 'slipping' and that it was normal in the newer vehicles, yet friends have the same vehicle & don't have a problem. After learning from mechanics that makes no sense at all, I called my salesman to get his thoughts before my daughter purchased a Jeep also and given the same lame excuse. Live and learn (and pay bigtime:( Never again!! Unless I have a problem no recall corrections for me. The service techs were very accommodating and kind but that doesn't help my Jeep run any better.
Avoid this place - jrfromffx
A while back my wife and I were looking for a Jeep, we went in to this place and after waiting for half an hour for the one and only wrangler sales person to finish with a previous customer (5 minutes), go have a smoke and pal around with his friends (25 minutes) he was finally able to give us a test drive in a model that was nothing like what we were interested in, no matter we got a test drive. We got back and told the guy what we wanted my wife had 3 things it had to be, green, automatic, Rubicon. The guy told us I don't have anything like that. No offer to look around, no talk of ordering one from the manufacturer nothing. He suggested a couple options that came close that he had on the lot. We left, he didn't seem to mind. I found exactly what I wanted on my own at Darcars in Rockville, they were awesome by the way.
Fast forward a couple months and I'm having problems with my stereo shutting off randomly. Since I passed by this awful place on my way home at the time, I stopped in. The service writer very rudely to sent me away because I didn't have an appointment. Didn't offer to have some underling take a look because all it needed was for the software to be reflashed (takes 3 minutes) or even offer to make an appointment. Just said he didn't see me on the schedule come back when I have an appointment.
So as my review the whole place it terrible, avoid it. All of these positive reviews are people who don't mind being jerked around, or are friends/family of the employees trying to help out.
JERRY DID A VERY GOOD JOB ON OUR NEW JEEP. - Jorsjeep
Jerry did great on our new jeep-thanks jerry thanks for the great experience i wiil tell all my friends to go there and buy from jerry
WORST EXPERIENCE WE’VE EVER HAD - Plrod2
We came into dealership fully intending to buy a 2018 Jeep Rubicon ($50,000) when we arrived we were greeted by one of the coolest salesman we’ve met, named Zach. Zach was great and showed us different options on the lot. We decided to go for the one in the showroom, which was a little more than we wanted to spend but we loved it. We had a trade in, and at the Kelly blue book value the basic stock price was $18000 but our vehicle had thousands of dollars in upgrades. Everything was going great until the manager tried giving us well below the trade in price and refused to work some numbers out. The manager let a $50,000 deal walk out over not willing to work with us. I think our salesman Zach was absolutely wonderful but the finance and management team here is a complete joke! The next morning Richmond Ford ended up going over the Kelly blue book value and still gave us money off our vehicle. We ended up buying a $60,000 vehicle from a dealership that wanted our business and did anything they could to keep us from having a bad experience! If you have a trade in I would strongly suggest going elsewhere! If you intend to buy from here I would strongly suggest asking for Zach! He tried his best and is amazing but his management team lost a sale from him!
Bad service department - Aks
I purchased a 2011 Dodge Ram at Starr Motors Aug of that year. I’ve taken the truck in for a clicking/ticking/ knocking noise numerous times over the years. They have diagnosed it as a “hemp tick” and front end axle noises. They’ve replaced the axles and that didn’t fix the issue. I taken it up there and have taken rides with the mechanics to show them and replicate the noises. The noises always come up when I take my foot off the gas. A lower end tapping is always heard. After talking to Joe the service manager and Tina the service writer today April 26 2018 after explaining the problems I was having with my truck after dropping it off with them a little over a week ago they miss diagnosed the problem. They reset the check engine light and changed the oil and sent me on my way. No one checked the oil. I changed my engine oil after seeing there was no oil pressure after the truck warmed up. The oil was full of nonmagnetic metal, gold in color. The service manager told me he was going to call dodge and get back with me I haven’t heard anything from dodge and I’ve called them myself self and their explanation was since it’s out of warranty there’s nothing they can do except for talking to the service manager. No help at all! Dodge told me to call the owners of Starr Motors. I’ve called and spoke to Clay White and he’s played the political game with me and offered no help not even a rental for the time my truck is down. The service writer told me it’s a bad time for my truck to break down since it’s the end of the month and the beginning of the month the following week. So inspections are more important than replacing my engine! The service manger offered a rebuilt engine from powertrainproducts.net for a price of 3699.99. I’ve told them to order it and get in so the repair can start. After ordering the engine the service writer called and told me they would add 25% to the price to order it. So 900$ just to order the engine and approx 20 hours labor to replace it. Ripping me off again! They have misdiagnosed my trucks issues for years which has now costed me an engine at the price of around $8400.00. This has left a bad taste in my mouth with Starr Motors and will never buy or have any service work done there again and I would advise others to stay away also. I hate to see what they do to people who have no idea about the mechanics of automobiles. I had planned to buy a Jeep JL from them later this year but now I won’t go anywhere near this dealership. I will be buying out of state and having any warranty work/ issues done at another dealership. Received 2 calls from Tina the service writer today May 3 to say the engines cakes/ gunked up inside and they need to clean the oil pan, valve covers and oil pickup at a extra cost of 3 hours labor (315$) and my total bill is now $8400. And some change!!!!!
To add insult to injury Joe called me today to say the truck is ready for pick up. The engines in they’ve taken it for a spin checked for leaks and all fasteners. He informed he talked to Clay White and was told to adjust the bill. I said okay and to email me a detailed bill to look over. I was charged an extra 1049.00 just to order an engine. This place in my opinion is a rip off and would never send anyone there of any thing!!!! They ended taking $525.00 off the bill and nothing off the cost of ordering the engine so a 20 minute cost me $1049.00. Stay away. I also talk to Clay White today and he told me since my truck had and aftermarket bumper and fishing rod holder I run the truck hard... What an assumption to make about some and the way they drive vehicles... I will never send any busy their way or do business there ever again.
Bad management - Amal123
I was dealing with the manager « justin » he wasn’t professional, the way he talks and he sits wasn’t professional enough , I dealt with many managers before but not that kind of managers. For sure i will never deal with him .
But , i liked my experience with michaela , i recommend her to everyone one , she was nice , friendly and helpful. Thanks michaela 5star for you
Happy customer - Freddy82
Always a pleasure to be serviced by this place, they are caring an very prpfessional! They,always ask if there is anything else i need.
Came in for a recall on my Jeep - Judym212
Best and fastest service I have received from this dealership. Steve who took care of me when I signed in was very professional and friendly. Made the visit more enjoyable
Service team is very good - Jeepowner
Team is efficient and respectful.
Timely- waiting room ok
Many thanks for explanation and service sale and answering questions appropriately.
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Assistant Service Manager