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Mike Wiseman - cochrane
We enjoyed working with Mike Wiseman. We drove a long way to Pomoco because Mike responded to our email questions with specifics, allowing us to narrow the inventory and select our Wrangler before we arrived. Mike answered our questions and let us test-drive to be sure. It was low-pressure and comfortable. Once we were ready to negotiate he moved things along quickly; not the typical drag-it-out to wear us down. Soon we came to agreement. Then at the end, he walked us through the operations of the tech features and such. Thank you Mike.
Top Reviewed Specialists At This Dealership
Finance Manager - New Cars
Oil change new battery - Mdodge
I experienced great customer service as they were professional, polite, and timely. The service department contacted me throughout the process and gave me regular updates.
Fast & efficient - Vonhubb
This is a great place to go! Whitten Brothers of Ashland is the best Dodge dealership out there. The fast lane for oils changes is exactly what they say fast. The only recommendation I would say is for them to have loaner vehicles for other services that are done instead of rental vehicles and a shuttle.
Excellent Service - Toyalee167
Benjamin Stewart is awesome salesman at Hall in Virginia Beach. Y’all come check him out. Friendly and caring, and most hones salesman I have ever meet.
Overall, a positive experience. - ramguy
Car dealerships are not one of my favorite places to be. Jerry Gehrig made the difference for me. An absolute professional who knows how to treat customers. I was very disappointed to find out that instead of sending a customer down the road with a full tank of gas, they have a ridiculous 5 gallon limit. News Flash: If someone is willing to spend 30-50k on a used vehicle.....fill up the tank! I was also disappointed to find out the wiper blades were obviously not inspected properly even though this particular truck was inspected/certified no more than 30-45 days ago. Again, Jerry was the reason my overall experience was a positive one. He took care of me from the very beginning and I will return in the future as long as employees like him are taken care of. Many thanks....
Top notch service - jasondarden13
We had a wonderful experience. The team here was excellent to deal with and they were very helpful and were not pushy like most places. We Highly recommend this place if your in need for a vehicle.
Professional Sales Rep.
Great - buddysmith12
My experience was fantastic! These people have been great to work with over the years. I have bought five vehicles from them and I recommend them highly!
Senior Sales Consultant
amazing experience - STANG9899
great experience, overall great options new and used, my service was excellent and they had a great environment, shaun was great and funny and made me feel at home
New Vehicle Sales Manager
Super nice service guy - Happy customer
Nice, honest and fast and car is fixed had a rental made it easy to continue with life .. Brian nicest service guy ever !! Thanks ...will be back
Very very very professional - williejr41
Great service great staff nice welcoming place will be returning for other services. Can't remember name of service writers but felt at home like long time dealing with them.
Business Development Manager
Awesome staff ! Very helpful and no pressure! - NCSequoia
James was great! Very flexible and made sure I got the vehicle I wanted! Super smooth buying process with no pressure. I drove 2.5 hrs to buy from this dealership and would do it again in a heartbeat! All of the staff were professional and customer focused.
Sales and Leasing consultant
Love my 2019 Jeep Wrangler Rubicon! Great dealership! - DylanAlexanderr
Going in to buy any vehicle can be so stressful and daunting. To be completely honest before walking into the dealership I was a little intimidated as this was my first big purchase as well as my first Jeep. That all changed when I met my salesman, Josh. From the moment I got to test drive my 2019 Jeep Wrangler Rubicon everyone at Lustine Jeep had my back. Josh educated me on all the features this truck offered, explained the differences between different trim options and let me know all of the benefits of buying a brand New Jeep! Kibebe who was assigned as my concierge was very helpful in showing me all of the extended warranties that were available and which ones would be beneficial to my lifestyle and what I would be using the truck for. Sham in finance was AWESOME, he worked his magic to get my payment to where I felt comfortable and explained how each warranty would impact my payment ever so slightly and how it was worth it to have the added protection for not much more per month. Rex the controller at the dealership runs an amazing operation! Rex was very present on the dealership floor, interacting with customers and ensuring that every customer leaves his dealership happy and satisfied! I can’t say enough great things about my buying experience. I can honestly say that Lustine Chrysler Dodge Jeep Ram has made a loyal, lifelong customer out of me!
best salesperson - cat lady
We bought a used vehicle from this dealership. Our sales person, Eddie Williams was very helpful and friendly. Would go back because of him. Great service.
New Car Sales
Product Specialist - Used Cars
New Car Sales Manager
Great place! - Challengergirl
Our experiences here have been great...just bought our 4th vehicle from them..2019 ram big horn. Also in 2016 a new challenger...and two used vehicles from them. Excellent service from start to finish. We bring our vehicles here for all our needs. Such friendly ...helpful staff!!!
Excellent Customer Service at Gunter Automotive - Money,Alishia 18
Excellent staff and customer service Very helpful and do all they can to help you make sure you are a satisfied customer I appreciate everything you guys did for me
Bent over Backwards - Rangeman101
Lori Hertig was the most fantastic salesperson ever. We had the fastest car buying experience ever with a very friendly staff. We are leaving with a brand new truck at an amazing price. Highly recommended!
Very Pleasant experience - Chap2014
Shopping for a replacement vehicle, I did a lot of research on an automotive pricing and information website/app and narrowed my preferences down to two very popular models. We traveled many miles north of us and visited several dealerships but didn't feel good about doing business with any of them.
I decided to do another search and found my vehicle right in my own backyard, as it were. James M., my sales rep, responded to the inquiry I placed on the aforementioned website. We set up a morning appointment for the next day.
From the moment I walked in, on the test drive, and eventually sealing the deal, the experience was as pleasant and smooth as one can expect. James was robustly accommodating, friendly, but not high pressure at all.
The staff in the finance department were a pleasure to work with as well. They exceeded my expectations on my financing needs.
As for the vehicle. It was in tip-top shape: clean, serviced and ready for its new owner... namely yours truly.
I am a very happy customer and without reservation recommend Umanksy (formerly Brown) Dodge, Chrysler, and Jeep.
delayed parts - warren12
on Tues 4/9 I ordered and paid for 2 motor mounts that I was told would be in in 2 days .today I called to check status and was told one of them will not be in until Wed 4/17. How could you not no on Tues 4/9 that this mount was not readily available so I could look elsewhere. Did you say 2 days just so I would get them?I dont like having to drive around so many days with bad motor mounts.If you had been upfront on Tues . I may have been able to make some arrangements knowing it would take at least 8 days to get a motor mount for a 2012 vehicle.Your lack of service is quite amazing.
Excellent - LB123
Very good deal and Mike H. was very helpful. We went in undecided and ended up getting a new truck. We were very happy with our purchase.
review of purchase of Jeep Wrangler - jeepguy
Second time in the past 5 years that this dealership has searched and acquired a specific vehicle for me. Bob Nichols was so easy to work with and no pressure to buy-got a fair deal and knowing the quality of their service department it made sense to buy here! Bob also went over every aspect of our new Wrangler and answered any questions we had.
Question - Ratmobile
How many of these reviews were written by employees? That' s not suppose to be allowed.Service Manager was a complete xxxxx and seem to rather enjoy refusing me.
I wouldn't let him change the radio station much less work on my car
Excellent service/excellent advice/reasonable cost - CharlesBrianFisher
I was able to talk with the mechanic that diagnosed my vehicle before he performed the service. He listened to my concerns and explained why each particular service was required. He also explained which items could be delayed to another visit that allowed me to control the cost of this visit.
My experience - Brenda
I highly recommend Starr Motors to anyone. I have purchased many Dodge vehicles (some at other dealers) and I always bring them here. The sales department is excellent ant provide a family atmosphere. The service department is why I keep coming back. As far as Dodge dealerships in the area, they are second to none. The service folks are like family, too. Any problems that I have had have been taken care of promptly. Only once in years have I had to come back to get a problem resolved and it was taken care of quickly.
If you want a dealership that really cares about it’ patrons, try Starr Motors. You won’t be disappointed!
Prompt Customer Service - TFM
I swung by Friday morning to get an estimate on 100k miles service and Stafford Jeep completed it that day. Stafford Jeep service department customer service is second to none. I will definitely be sending them more business in the future!
So Easy - Mine
My experience was great Kevin Canty was great showed me so many Renegade's and we found my perfect one. I am so happy with my purchase. Kevin made the whole experience fun from checking out the Renegade's on the lot to the test drive and even the paperwork. I can say that I really Love it at Lindsey!!!!
Awesome Experience - Ronald1987
The people at Safford of Warrenton were awesome especially my man Carlos Gomez this is my first Dodge of any kind and they all made this Experience awesome if you are looking for a vehicle Don’t buy one until you see the folks at Safford Of Warrenton
Internet Price = Purchase Price - TheTripletDaddy
After having a horrible experience with a competitive dealership when it came to the "real" price versus what they lure you in on over the internet, I had the exact opposite experience at Dulles CJDR. Their website explicitly calls out "No Fake Rebates" and that's what they honored. The internet sales price consisted of all applicable, non-qualifying rebates, as well as dealer-based financing. Fair enough. I didn't qualify for any of the additional rebates like recent college grad, retired military, NAR member or employee, competitive/loyalty, etc. and the internet price didn't include them. Even w/o the other qualifying rebates, they still had the most competitive price in the area on the truck I wanted. Imo was our sales guy and was very patient as we took a couple test drives. He didn't try to pressure us when we said we had to think about what we really wanted. The low pressure sale is exactly what made me and my wife want to give them our business. When I went back to purchase, Imo was out, but the sales mgr, David Black, stepped in to help out and gave me the price I was expecting. During the finance phase, Mack does what all finance mgrs are tasked with doing--upselling. However, I was very clear out of the gate that I only wanted the truck with no extended warranty, service, coating, etc. He figured out quickly that I was just there for the truck and got me out the door quickly and politely. Overall, a very good experience. In today's commodity car shopping world, you have to a) have the inventory, b) have a no-pressure sales process, c) have the best prices on the internet AND honor them, and d) focus on volume. For every 1 customer you try to mess with around pricing and actually get away with it, you'll have 4 more that realize you're playing tricks and will take their business elsewhere. Not to mention, post their experience here. Luckily, for me and for Dulles CJDR, it was 5 stars all around.
Perfect - Peterv
Me. David Guevara went out of his way to assist us even after the car was sold when the radio arrived late and had software problems. He answered my wife’ Many questions promptly and warmly. Having sold autos myself in the past, he is the perfect salesman. Margaret was very helpful too in getting the radio up and running.
Chrysler Nightmare - Ladydi
My ordeal has been a total nightmare. Granted Ourisman came on the scene cleaning up after someone else but still . . . My service with Ourisman resulted from an accident and the Insurance Company sending me to a sub-par repair shop. This resulted in going back to the dealer (Ourisman) for repairs. It has been a frustrating experience since May and it is now the end of August. Now 3 months, 1 tow, several service calls and over $5,000.00 later, I’m still having the same problems. So, would I recommend this service team - I would emphatically say - I think not!
Great service - Jake21adler
I went into Valley CDJR not really sure what to expect. The customer service from the sales team and management was very friendly and they all made it a very easy and transparent process!
Southern Chrysler Jeep - Greenbrier
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