The process of the purchase was one of the best. - Steve
The process of the purchase was one of the best experiences of any dealerships that I have ever had. I live on the South Side and had many opportunities to purchase a vehicle on my side of the water. But the Pomoco dealership was a pleasant experience and all of the personal that handled the buying experience were top rated.
James was awesome - Whisper
After coming to Hall in February and not finding anything that worked for me James kept in constant contact until he found something that fit my needs. Now, over a month later, we've found a vehicle that works perfectly! It's amazing to have someone with patience that's willing to go the extra mile to make his customers happy.
Top Reviewed Specialists At This Dealership
Excellent customer service - Andrew Kelly
My wife and I were in a bad spot where we were planing to buy a new vehicle in the near future but we had to replace one right then and there. We told the dealership we didn't want to test anything until we knew we would be approved for a loan and they were very understanding. After a few days going back and forth with our credit union and the banks whitten was working with, they ultimately found a better offer than we could on our own. They are extremely patient and kind. Padram, our sales person, had to ride with us in three different trims of the same Cherokee so we could narrow down the perfect one. And I'm sure he would have gladly let us test more if we hadn't nailed it on the third try. He was very helpful and knowledgeable. We actually did most of our communication through texts which was extremely helpful considering both my wife and I work 50+ hours a week. Overall this dealership is great. They know they have to adjust for the next generation of buyers and they are miles ahead of previous dealerships I've used.
Great - Governorbecks
They were very helpful! Great customer service! Would definitely come back to buy another vehicle when ready. Very friendly and helped me get my monthly payment where I wanted to be! All in all A++++
Smooth process - TerryS
I purchased a Jeep Cherokee from Whitten/Ashland. The process was smooth and hassle free. I would readily recommend Whitten to anyone in search of a vehicle.
Nice friendly staff - Donna Brillhart
Took less time than they said. Very friendly staff. Explained eveything well. I had a jeep wave card and the explained it covered oil change, tire,rotation, check all other stuff & top off all fluids
returning customer x 2 - jmason19
very helpful, personable. easy to work with. Prices were right with comparison. Wes and Jeff made the process easy and fast and we enjoyed the entire experience
tradein on new jeep compass - SMART guy/dave
was well pleased with the handling and time with a really good deal given me by KELLY GREEN A FAIR NICE LADY as well as the others involved with the deal
Honest and helpful staff - Gowler33
I recently purchased a Jeep Renegade with the help of Patrick and it was the least stressful car buying experience I have ever been a part of. He thoroughly answered every question I had, and trust me there were a lot. The Jeep is perfect for me and I cannot wait to go back to purchase my daughter a car in a few months!
Customer Service - Skyhook
I had my Jeep towed in last minute on a Saturday afternoon, knowing the dealership was about to close. I was treated with positive, friendly service. After taking my information and keys, I dropped the Jeep off and was told I would have a call first thing Monday morning. Monday came and the answer was delivered as promised. I appreciated the quickness in service, your vested interest in trying to get to the bottom of the problem with the Jeep, your diligence and overall empathy for the situation. You went above and beyond and it is extremely nice to know and trust that safety comes first with Lustine. Highly recommended and thanks for the great service!
General Sales Manager
Thanks - c.a.nauden
I went to the Dodge dealership in Marlon Heights and got the worse customer service ever. As soon as I left there I called Ourisman of Alexandria and from the moment they answered I knew I’d be taken care of. It was a 10 min drive and I got right in. I had an issue with my windshield wipers and radio and they had everything diagnosed and fixed within an hour. All of the staff were professional and seemed really engaged in their jobs. I’d recommend this dealership for service to anyone.
Expert Sales Professional
Great employees - PhilTC
I have been dealing with this dealership for three years. They worked on my 2010 Grand Caravan and the 2016 Towne and County l bought there. The employees are very professional and go out of their way to ensure that my issues were solved.
l have recommended this dealership to others and one bought a 2017 Pacifica.
New Car Sales
Sales Specialist - Used Cars
Love my Jeep!! - jeepdad2014
Working with Bonnie over the years has been awesome! I truly enjoy working Bonnie and the staff at Fair Oaks Jeep! Make sure you ask for Bonnie on your next visit!
Great Experience Every Time - joshwyant22
I have purchased at least 8 vehicles in my life. The last 3 have all been from Auto World. They have a great staff, very friendly, and always helpful. They always work to get me the payment I want and once it was even less than I asked for. I suspect, if I buy another vehicle, it will probably be from them as well.
Boyd's service center minimized the interruption of our trip - marthatravels
The battery icon illuminated on our 2013 Chrysler T&C while returning to Pennsylvania from Florida on interstate 95 in northern Virginia. The first dealer I called, 18.5 miles from our location, was not helpful and was almost rude to me. I then called Boyd. Ms. Rachel Harris, a service advisor, was super friendly and told me that the service department would be ready to diagnose the problem when I arrived. So we turned off all unnecessary electric accessories and stated the 35 mile drive to South Hill, VA. When we arrived Ms. Harris welcomed me and remembered my name. She had the car in the service area within 15 minutes of our arrival. After about an hour she provided an update (initial assessment was either the battery or the alternator but the battery had to be fully recharged before an accurate diagnosis could be made). She recommended having lunch at a great restaurant near by (lunch was great!). When we returned, she told me the alternator failed. She then contacted Chrysler about the extended warranty we purchased. She received confirmation that the warranty was valid and initiated the repair. (There was only one alternator in inventory.....thank goodness.) The repair was completed by Mackenzie Hadley. He is a super nice person and was kind enough to lower the lift so I could get an item out of the car before he completed the repair. While we were waiting Ty Miller, a very nice sales associate, showed/demonstrated the features of a Chrysler Pacifica. His presentation was very thorough (almost 30 minutes) and really enjoyable........even though Ty knew we weren't going to buy a car from him! We were are very appreciative that Rachel and Mackenzie got us back on the road within 3.5 hours of arriving at Boyd. I never expected the outstanding service and personal kindness that the staff at Boyd extended to us as travelers just passing through Virginia. We wish we lived closer to South Hill, VA so I could buy our next car from Boyd!
Wonderful experience - Happy car owner
I needed a used 4 wheel drive ASAP..
Called Tabatha Hummel..
A few minutes later I was on my way to look at a used 2005 Jeep Grand Cherokee
A hour later I Owen it
Everything was so easy from start to finish..
That the way i like it
Thank You Tabatha
Buying Pacifica - Bob
Harris Durrani sold me a Chrysler Pacifica
He provided knowledge expertise and the best pricing I could find in the south esstthis was all done quickly with minimal discomfort
Service - mgriffin1300
Got my 1st service free and many other things checked on the car while in for this service. It was nice that they didn’t try to sell things I really didn’t need. I would recommend them.
wonderful - eweeks31
Jesse Cash was great. He made my experience purchasing a new truck comfortable. It was nice to have a sales person who was not pushy..
Great! - Keilani03
Being a customer since 2013. 100% excellent customer service and maintenance service and support. Service is timely and they are always very responsive to my questions.
Best car buying experience ever - Cris
From my initial phone call with Hillary to meeting JR my sales rep to the receptionist and of course financing. Everyone was very professional and accommodating. JR asked me what vehicle I wanted not telling what vehicle they were trying to get off the lot. JR was awesome and a phenomenal sax player - I listened to a couple of his songs while waiting.. Overall I was very pleased with the purchase of my 2018 Renegade and I look forward to many years of fun. I even referred a friend who just happen to be in the market for a new vehicle and she can't wait.
Great buying experience. - Jim F
I bought a new car from salesman Frank Russell. I like Frank, and would buy again from him. He is honest, gracious, and low-key, not pushy at all. I also like Kaye Stansbury in the finance department. They made me a good deal, and everything went smoothly.
Todd Fullmer & Team Schick - Shawn
My wife and I haven't bought a new vehicle since 2003. Like most we HATE the car buying process. Todd was my appointed Sales Agent. Zero pressure. If he didn't know the answer or wasn't sure he didn't sugar coat it......he looked into it. We had been hammered with medical bills and lingering miscellaneous debt from our children's health issues. Team Schick searched and provided a variety of options to get us into a brand new Jeep Cherokee. Thanks a MILLION TEAM SCHICK!!!
First car buying experience - HannahED
Starr Motors met and exceeded my expectations for buying my first brand new car! I am absolutely in love with my Jeep and feel confident taking my car there or any future needs. They are willing to work with every customer and make sure they have the best experience. Thanks for making me feel like a part of the Starr family! Can’t wait to show off my Jeep!
Negligence Cost Us - Becky Lane
Took our Jeep Cherokee in for a "popping" noise on the left front - told them about the popping noise and the trac light being on-on the dash. They called us and said that the Jeep was just in need of a front end alignment as the toe was way out of line. Paid $400. for diagnostics and the front end alignment and went on our way. The popping was still there but not as bad. Left Thursday for a long weekend in Atlantic Beach, NC and 3 hours into the trip - the popping was back and worse. Thankfully took the car to a dealer in Morehead City, NC - there we were told that we were VERY LUCKY that nothing happened while on our drive because the ball joint was pretty non existent on the left side. So now, we are out $1,700 and another front end alignment within 2 weeks. The idiots at Safford will be hearing from me to request a refund for their negligence! Very thankful for the dealer in NC. DO NOT HAVE SERVICE DONE AT SAFFORD!!!!!!!!!!
2018 Jeep Compass - JeepJenn
I entered looking to purchase a new car and was met by Jimmy Byrd who assisted me in locating the perfect Jeep. He explained everything and helped me set everything up after the purchase. I even got to meet with the manager who was able to help us come to a deal.
Great Experience - LoveMyGrandCherokee
Eddie McIntosh is a wonderful sales person who made the experience incredibly easy. He is friendly, extremely responsive, and very knowledgeable about the Grand Cherokee I chose and made me feel like I was his only customer. I have already recommended him to a friend who may be in the market soon and will continue to do so. Thank you, Eddie!
Highly Recommendable - Ljt
Easy appointment, friendly, great service! I highly recommend dealer. I never had such service over my lifetime dealing with car dealers for service. Timely and very pleased.
Time mamangent - John321
I scheduled my appointment at 11:30am; however, when I got there the dealership would not start until 1pm because their staff takes lunch from 12-1pm. I don’t understand why my appointment would be schedule at 11:30, when they knew they were not going to start until 1pm.
Horrible stressful car buying experience - Seban
Would give 0 starts is possible. Horrible experience buying a certified pre owned car. Noticed a problem with the car same day after purchase and notified the dealership next morning. What followed was a flurry of wrong information and inability of anyone in service to even answer the phone let alone give an update. After three weeks, had to call Dodge customer service and escalate the issue only to find out the dealer had the replacement part with them for weeks and was just yanking me around. Even the Dodge service rep had issues getting someone on the phone to talk to at the dealership, which was insane! Thankfully Dodge was able to locate that the dealer already had the part and booked an appointment for me to get it replaced. Would never recommend this dealership to anyone.
Assistant Service Manager
Lustine Chrysler Dodge Jeep
Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
Whitten Brothers of Ashland Jeep Chrysler Dodge Ram
Hall Chrysler Dodge Jeep Ram