Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Wes Blow is always available to assist in any way with... - claiborne
Wes Blow is always available to assist in any way with vehicle maintenance and purchases. I have worked with him for many years. First at Pomoco Hampton and now at Pomoco Newport News. Our company has purchased at least 6 grand caravans over the years. We have always been very pleased with his attention to servicing our needs as we need them. Great person!!
Top Reviewed Specialists At This Dealership
Finance Manager - New Cars
Everyone from the GM Ray, to the Sales Manager, Ron, my... - Danielle Sommers
Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend!
Whitten Group GM over Sales
We always like to deal with Shelor Motor Mile. We've... - Champ1
We always like to deal with Shelor Motor Mile. We've brought several vehicles and we always like to return for the service. We have always gotten good service.
My experience was swift and my sales rep. Cathy was... - mnesmith1965
My experience was swift and my sales rep. Cathy was awesome!!! She explained everything and was extremely knowledgeable and most importantly...PATIENT! Cathy you rock!
Always an easy process from scheduling service to pick... - Carrie Delaney
Always an easy process from scheduling service to pick up. I’ve never had an issue with service in the 6 years I’ve been a customer. It’s a great thing when you have absolute trust in your service team to keep your vehicle safe on AND off the road!
Eric Osborne and the rest of the staff gave me a great... - ecoard
Eric Osborne and the rest of the staff gave me a great deal and STELLAR service. I highly recommend Eric AND this dealership! Thank you!
Dave and Amber were both great, as was their service! I... - NOMTN
Dave and Amber were both great, as was their service! I think the move to Criswell will be a good one, and I will continue to use their service department. Well done!!
New and Used Sales firstname.lastname@example.org
Devin was awesome to deal with. Everyone was very helpful... - Dlbthompson
Devin was awesome to deal with. Everyone was very helpful and professional throughout the entire process. If you are looking for a pressure free buying experience, go shop Boyd in South Hill, VA and see Devin.
Thank you so much!!!
Professional Sales Rep.
great salesperson not pushy showed genuine interest in... - jeepkitten
great salesperson not pushy showed genuine interest in customer satisfaction and went above and beyond. I am extremely happy with my purchase and customer service received
It is always a pleasure to work with Brian Pope , and it... - CMiller
It is always a pleasure to work with Brian Pope , and it is my pleasure to recommend him. He is very knowledgeable and informative. He has always kept my family’s needs in mind, and he has always pointed me in the right direction to make the best choice for my family. If you are in the market for a vehicle, I highly recommend Brian Pope at Umanski!
They are wonderful to work with. Staff is very efficient... - rblovell
They are wonderful to work with. Staff is very efficient and very knowledgeable. The price of the vehicle was very reasonable. Recommend this dealership to anyone
I hate to put another review here. My car has been in the... - james
I hate to put another review here. My car has been in the shop now 8 days. I have been told daily that the parts will be here Tomorrow, Tomorrow. Called again today and once again the parts are not here. I am at a loss for words. I wish I would have taken the car to someone else. Evidentially my little $2400 repair is not big enough to warrant service in a timely fashion.
Let me fist state that this review is has nothing to do... - kristen.higens
Let me fist state that this review is has nothing to do with Cedric Walters nor Nerely Blanco. They both were/have been amazing! Cedric was a great help in buying the vehicle my husband and I bought. He has answered every text my husband has sent him after purchase even when he had personal matters going on. Thank you Cedric! Nerely has been the ONLY one who has kept my husband calm and helped him get to the right people to get the work done. Thank you Nerely!
Now if I could give everyone else ZERO stars I would! Has this process been a xxxx joke! We bought a 2018 Jeep Wranlger on April 10th 2021. While looking at the Jeep my husband (who is a automotive painter) noticed an area on the hood where the paint looked like someone tried buffing something off and my husband wanted it fixed. So in the deal of buying this Jeep we asked for this to be fixed. We were told no problem. I do not know his name but I believe he is the Use Car director, he spoke to my husband like my husband was beneath him. And since then my husband has called and/or gone up to the dealership he will not look at nor talk to my husband.
After a week of owning the Jeep we noticed some corrosion on the hinges. My husband was able to find a service bulletin about this issue. So we contacted the dealership to get this fixed before the warranty was over. My husband again being a automotive painter circled all the spots and brought it up to Southern's Body Shop where they took pictures and stated they would submit them to the warranty company. After a week of hearing nothing back my husband finally was able to get on the phone with the Body Shop Manager who knew nothing about it and my husband found out that they didn't even submit the pictures/paper work to the warranty company to get it fixed.
Now here we are May 3rd and my husband was finally able to drop off the Jeep which they will have for a week. We were told we could get a loaner car while the Jeep was in for service but they dropped that ball also.
Over all I am not happy! When my husband goes to buy his Gladiator we will be going out to Suffolk to buy from Starr Motors! We will never buy from Southern again and it sucks because we were happy to buy from you this time because this is where we bought our last vehicle. Do better for your customers!
I have been servicing my Jeeps at the dealership for the... - nuke73
I have been servicing my Jeeps at the dealership for the last few years and have always found the staff to be professional, knowledgeable, cordial and courteous. Highly recommended.
4th in line at 6:20 and it took them 40 minutes just to... - Drbunora
4th in line at 6:20 and it took them 40 minutes just to get me checked in. Cars that were behind me got checked in before me. Had one service tech ask me what I was here for said oil change and he said she will take care of you. After waiting for the women to finish drinking her coffee she came over and asked what I was here for, told her oil change then she told me to follow her and fill out their COVID paperwork. This could have been given out while we waited in line not to mention I was given the same clipboard and pen as everyone else without it being wiped down.
My experience with Chrysler of Culpeper was incredible... - eking
My experience with Chrysler of Culpeper was incredible from the first point of contact, all the way through to driving off the lot in my factory order Jeep Wrangler Rubicon. Their entire staff was EXCELLENT! Emily (and Autumn) were there with absolute transparency in all communication, keeping me updated throughout my buying process. I think I speak for most people when I say we’ve all had negative experiences with car dealerships. The team at Chrysler of Culpeper have restored my faith! I sincerely want to thank everyone who treated me so well, and I won’t hesitate to send my friends and family their way. Grade: A+
Recently bought aa 2021 Ram from Blackwell Automotive. I... - ceanes7
Recently bought aa 2021 Ram from Blackwell Automotive. I have bought several vehicles from several different dealers over the years. Steve and Dean at Blackwell Automotive made my purchase fun and exciting. If you are looking for a new or used vehicle, visit Blackwell Automotive. They are professional, patient and very personable. Truly the "Dealer For The People". Had a blast the afternoon I spent there. Purchase was painless and was like having a party with old friends. A big "THANK YOU" to Steve and Dean
Ron is awesome and knowledgeable. Love the Marlow... - dccrider
Ron is awesome and knowledgeable. Love the Marlow family. Would purchase additional vehicles from you in the future. Confident and passionate in his position... he makes buying a new vehicle enjoyable. Thanks so much!
Great customer service. Curtis was a pleasure to work... - brittneyj315
Great customer service. Curtis was a pleasure to work with we received excellent service absolutely love our vehicle. They made the car buying process easy
Always courteous, professional, and friendly. Vehicle was... - Richeryls
Always courteous, professional, and friendly. Vehicle was completed when they estimated at the price estimated. The online appointment was user friendly and ensured prompt drop off.
Aiden Choi was great to work with. Really knew the car... - cc
Aiden Choi was great to work with. Really knew the car and was attentive to our questions. Made sure to have the exact model we were interested in available.
This place is amazing and they always have my best... - deangelob1995
This place is amazing and they always have my best interest at heart. I haven’t had one time where I came here and left with regrets. Always happy. Wouldn’t believe how fast they get you in and out of there. For the work I usually have preformed; they usually get me in and out of there quickly and love that. The service department here is awesome. Alex and my Usually service writer/adviser which is Dan. Buying my car from here was worth it.
Don’t buy a car from this dealership bunch of thief’ many... - maziyvc
Don’t buy a car from this dealership bunch of thief’ many more better dealers are out there…. I bought a family van from this location about a month ago. The sells man was great and explained everything very well. When I left the sells man the price of the car was $27,500.00 after taxes, registration, mo parts $1,795.00and titling…. The price came out to $27,500.00. I got to the finance department of the dealership and the loan office had me start signing documents after documents paper documents and electronic documents it toke about an hours witch was fine. 3 weeks past and I downloaded the app to the bank that got my loan (Allay Bank) so I can make my first payment on my loan. My loan was suppose to be for $10,000.00 but it was for $12,745.75. I had my phone voice recording on for the whole time at the dealership, when I went back to the recording to listen to the conversation I asked the loan office how much was the loan for he said $10k. I called the dealership to see what was going on I was told that I had purchased additional warranty for paint chips and leather protection… I didn’t recall me asking for this…. I know not to have high expectations from car dealerships but the finance department needs to be ethical. I am seeking legal help just to make sure they can’t repeat doing this to people. Went to the dealership twice to talk to the manager (James Rose no qualification at all) I was told to deal with it by him. By the way loan office you should stay away from (Chris Cooke) save your time and money stay away from this dealership!!!
Great overall sales and purchase, easy process, very nice... - Jcarter1966
Great overall sales and purchase, easy process, very nice people and helpful. When time comes will do business with this dealership again. Special thanks to all we met and worked with
Danine was the most professional, yet personable car... - Cindy
Danine was the most professional, yet personable car salesperson I have ever worked with. She was interested in my needs, not her comission. The best!
I just recently purchased a 2020 Jeep Renegade High... - jay121691
I just recently purchased a 2020 Jeep Renegade High Altitude from here on 11/19/20 after coming across it on cars.com. I submitted the trade-in form and Ms. Algeda was quick (under 5 minutes) with reaching out to me about it. I made an appointment to come in the same evening around 6:30.
From there, I was set up with Jada who facilitated my test drive of the Jeep I wanted and went over all the features. She was the highlight of my first "brand new" car buying experience as she was very friendly, personable, and did not come off as the stereotypical car salesman attempting to pressure you into something or get over on you. As a social worker, I value rapport building; it truly goes a long way. I traded in my car and was financed through my own credit union (NFCU), without issue. She has even reached out afterwards to ask if I had any questions or concerns.
The only reason I won't give 5 stars is because I did feel like I was a bit pressured to get their extended warranty packages (Not by Jada). The gentleman just began explaining to me what the warranties were and how much they cost... I had to ask, specifically, 2-3 times if this was "mandatory" before I got a straight answer that it was not, but was something recommended. To me, that is stereotypical car salesman fast talk and behavior; it definitely felt like a finesse, and I didn't really like that.
Overall, my experience was positive. I'm glad I did not pay for the extended warranty as I've read bad reviews about the service and work quality of the repair shop there. I'd buy there again. I recommend that you ask for Jada!
Will never buy thier again. My car is still messed up and... - Jessica Catron
Will never buy thier again. My car is still messed up and I have done took it over to the service department to get them to fix it 4 times and they told me that it was fixed when it was not. After I told them it was not fix they tell me to take it somewhere else
HORRIBLE!!! They do not communicate with you as you are... - nerdman010111
HORRIBLE!!! They do not communicate with you as you are trying to make a deal then sell the car you were interested in. Stay away!!! Sales Associate is not listed but was Justice, probably a fake name....
It was a pleasure working with the staff at Dominion of... - kevchris96
It was a pleasure working with the staff at Dominion of Bedford. Special thanks to Pat Meador, Dave Wilson and Sherie Bobbitt. Pat started our transaction off by working with my wife and I online. Due to Covid-19, he transferred us to Dave Wilson to finalize the deal. Pat and Dave were friendly and were knowledgeable. Sherie Bobbitt then handled all the paperwork and was a pleasure to work with.
My comments are about the service dept. On 7/14/20 we had... - danderson0909
My comments are about the service dept. On 7/14/20 we had our 2016 Jeep Grand Cherokee Summit Diesel towed to Valley Chrysler Dodge Jeep in Staunton Va on a Saturday. Service dept was closed.The coolant temp gauge had went near hot. Sunday, I drove back and check the coolant level, saw no leaks but was low on coolant. I added almost 1 gallon of water. Monday morning at 9am I explained exactly what had happened to the service advisor Roger Cook and mentioned that I had read online that the EGR cooler had been a problem on these diesels causing this very same symptom. Got a call from Roger 2 days later that we had a blown head gasket, they had test drove the jeep and white smoke from the exhaust. Repair estimate $5200.00. 1,647 miles out of warranty at 101,647 miles.I asked for a good will adjustment from the area rep through the service manager, Kevin Hanson. He said it was flat denied by the area Jeep rep. I also mentioned again about the EGR cooler. The service manager stood by his mechanic's decision and stated that they had already tested for that and that the EGR cooler was just fine. I mentioned to Roger again about the EGR cooler problem...he said no need to check that because exhaust was in the coolant system. We then decided to move our Jeep for a 2nd opinion and took it to a nearby trustworthy dealership that was 30 miles away. So when I had came to pick up the Jeep, there was no mention of anything they had done "test wise" to the Jeep. No antifreeze added, no mention of test drive, pressure test...nothing. Again, no info on the repair order. I asked for a description. The service writer just scribbled down with a pen on an estimate sheet these words....Test drove vehicle approx 10 miles, found smoking from tailpipe, block tested cooIant system and found combustion in cooling system. I refused the repair and asked to talk to the service manager. He was the least bit customer friendly and basically had the "take it or leave it attitude". We then had it loaded onto the flatbed wrecker...of which there was NO white smoke from the exhaust and only 4 miles on the speedometer...all when they said they test drove it for 10 miles! It was obvious they had done nothing to test it but just wanted to totally rip us off by charging us $5200 for a repair that was totally not needed at all! We had requested that the area Rep, Allison, call us to discuss her decision to decline us any help...but she never had the decency to ever call us back...which really makes "Jeep" itself look bad from employing someone like this.
I then had the Jeep towed to Dick Meyers Chrysler Jeep in Harrisonburg Va. and talked to service writer Katie Lambert. She knew her stuff and said they had replaced several with the EGR cooler problems with the same symptoms. Had to wait a week to get it looked at BUT WHAT A DIFFERENCE! EGR cooler was bad...Surprise! And get this....it was totally covered under warranty at no charge. Great people with experience and they take notes. Over 1,000 miles since the repair. Runs great!
Valley Jeep in Staunton either has a terrible diesel tech, a unwilling or uneducated service writer that doesn't take notes, a service manager (Keven Hanson) that knows little about cars and is easily fooled by his techs and service writer, OR they just like to charge folks for things that just don't need!!! Don't be fooled by the appearance of a new dealership. We will never go back to the crooks at Valley Jeep in Staunton, VA nor will we ever recommend it to anyone else! Dick Meyers in Harrisonburg, VA is extremely trustworthy and truly takes care of its customers. Bottom line....always get a 2nd opinion when presented with such a high cost estimate!
Checkered Flag Chrysler Dodge Jeep Ram of Newport News
Hall Chrysler Dodge Jeep RAM Chesapeake
Lustine Chrysler Dodge Jeep