Great customer service! - Iane595
Everyone at this dealership is extremely customer service oriented. Aaron was especially helpful in finding a vehicle that was geard towards my wants/needs. This is my second vehicle purchased from this dealership and I have no complaints!
Top Reviewed Specialists At This Dealership
Great - Katie445
Everyone I spoke with was very helpful and friendly. Greated with a smile. Didn’t take as long as I had expected. I happy very pleased
Friendly and Fair. - Flip8299
The folks at this dealership are very good to deal with. I've been interacting with them for about 5 years now and have had mostly good experiences.
Awesome experience - Jessica Carr
I am so glad I found this dealership! I called to inquire about a vehicle and told them I was on the way, Katrina was so nice on the phone so it gave me a good feeling about the dealership from the start. . When we got there they did not disappoint, the vehicle was parked out front with a paper hanging in the window with my name on it!!!!! I was so impressed! The salesman, Winston, was the absolute best. Fastest and most pleasurable car buying experience we have ever had. Everyone we saw was pleasant and friendly. 5 stars for Winston and the crew!
COMMERCIAL & LEASING Sales Associate
Senior Sales Agent
Senior Sales Executive
Great Dealership - GREENHORNETGT
The dealership is a good place to get you car or truck or SUV Worked on and hang out for a wile and look at the paper and there new car ads
What GREAT customer service & a FRIENDLY service center!! - iboptimized
I live in Indiana. Noticed I was having trouble with my wheel upon my return from dinner to my motel in Virginia last month. My wheel was cooking, crackling, sizzling, with excessive heat coming from it. I didn't know what was wrong but knew something was up. Since I'm from out of state and a woman, I always fear getting taken advantage of from mechanics and dealerships. Believe me...I've been to some Kia dealerships that yanked my chain.
Luckily...the night guy at my motel was out smoking...I called him over to my car. He expressed his opinion and said "yeah..you need to get that looked at." He suggested Kia of Lynchburg. I expressed my concern about being taken advantage of, but he assured me---it was a good dealership. He was right. I had gone online to make an appt. the night before. Tried this with another dealership the day before for a broken wheel bearing and they had NO appts. available til 5 days later. I found that hard to believe. Another example of having my chain yanked. But that was a different car issue that I had fixed elsewhere...I digress. It was 11pm, but made an online appt. for that morning at Kia of Lynchburg.
That morning, I drove the 9.7 miles to the dealership. Christy Herald (service manager) welcomed me and got me in the garage immediately (upon seeing, hearing and feeling my HOT wheel). She and Joe Woods (service advisor) kept me comfortable (in a waiting room where I could work on paperwork), informed (about my car's status), entertained (every now and then with good conversation about the dealership, cars, service and more--never making me feel like I was interrupting their day whenever I wanted to chat), and shuttling me to the local food place across the street to let me get lunch.
I met and was introduced to Chester Cook (FI/business manager) and learned all about Mike Schwartz (technician) and his experience in the Kia Technician's competition and how he won for his area of the USA. Very interesting to learn.
I was there for several hours, but the time seemed to fly by with the excellent and personable personalities of ALL the employees I came in contact with. Excluding the dealership I purchased my car from in MI...but between about 15ish or more OTHER dealers I've encountered in: FL, OH, IN, VT, ME, MA, NM, IA, PA, TX, other part of VA, OK, NE, and other states I can't recall at this time....THIS dealership's service center is my all-time favorite one & all-time favorite dealership experience. I highly recommend the service and treatment you receive from this dealership. Outside of my own dealership, I can't say I've had a better time & overall experience at any other dealership than here!!
I'm very glad I came here and got my frozen caliper fixed. I'm sorry that I can't recall who the mechanic was who worked on my car, but whomever it was--the job was done right and fast!
Repair under warranty 2 times for 2 different problems - Garry
This Vehicle was purchased @ Hart KIA in 2011! Nelson KIA repaired 1 major problem that Hart would not Fix on Bank 1 with less than 50,000 miles! I paid Hart in 2/2011 to check and remove the valve cover to check for sludge! No Sludge! They wanted me to pay over $100.00 a hour for them to go deeper into the engine! I said NO! You could not fix it the 1st time. I took it to Nelson KIA,Hart had opened a claim to KIA and got paid 2 times! Nelson KIA has had it for 2 weeks and KIA paid for a rental,something Hart would not do! They Found the Problem,ordered the parts and will be repaired 5/14-15 no charge under warranty! I am over 60 yrs old,Nelson will not take advantage of older Women or Men! I wish I could say the same thing about Hart KIA! I have sit in the waiting room @ Both Company's! Customers and repeat customers is how you make a Business! I have sat there @ Hart and wished I could HELP THEM! NEVER @ NELSON KIA!
Nice People to deal with - DJ Rick
Greg was so nice to explain the deal.. Kim was very helpful too. Like the car I leased . Will refer the dealership around . Will decide if I want to purchase the vehicle
A dream come true!!!! - Karla Rea
We got the car we wanted for while with everything that we can dream and it is because of a great salesman that helped us. Thank you so much Mr. Toan Tran.
Service - Fred
Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.
Great experience - CharW
We had a great experience with everyone at Pearson Kia while looking for just the right used vehicle. Chad Curry was our salesman, and he was no pressure, extremely patient (I can be a little 'particular' about my vehicles), and he was great about keeping in touch and responding to my many, many emails. Toby Lefebvre was also very helpful and responsive to our needs and questions. We never felt pressured. I would highly recommend Chad, Toby, and Pearson Kia.
Loyal Customer No More - rkbgoodloe
I have been a long-time customer of Steven Kia, but will never darken their doorstep again. I have purchased FOUR BRAND NEW VEHICLES and 3 used cars from this dealership. For the first two new car purchases and one used Kia purchase, my husband was still living and was with me when me when the deals were made. Do I think we got the best deal we could have on those cars? No, because when my husband saw something he liked, that was it. We were getting that vehicle no matter the price, and the salesman knew that and was looking for the biggest commission he could get. My husband passed away in 2014, and since then I have purchased 2 other new Kia's and 2 used cars. Each experience has progressively gotten worse, but this last one takes the cake. My son, who is on SSI, was trying to help me out by trading in a motorcycle that he has been paying on but can't ride, by getting a used car that just happened to be at this dealership. The car he wanted was advertised for $1,999 or $32 a month. His motorcycle payment was $129 per month. He was told he could get a loan for this car on his own. When it came time to crunch the numbers, he needed a co-signer, which I grudgingly agreed (this was supposed to be his deal, his car) to do so. Then we were told that banks won't make car loans for $2,000 (because they won't make any money) but that they found one that would for a $400 fee and that the loan would be $3,000. I found it ridiculous that we had to pay $400 to borrow $2,000 but since this was my son's deal, I said fine. My son was also told that he would be getting $3,500 for his motorcycle (2015 Kawasaki EX650E with only 400 miles). The loan payoff was only a little over $2,400. When the salesman brought the car sale papers for me to sign, the total price of the car INCLUDING THE TRADE-IN VALUE FOR THE BIKE WAS $3,000!!! The $400 fee was changed to over $800, and the trade-in value for the bike was only a little over $500! Add in the outrageous fee that dealerships charge for going to the DMV with the other DMV fees, and you get $3,000. I pointed out these discrepancies to the salesman, and he assured me that things would be adjusted. That was weeks ago, and I still have not gotten any resolution. I have messaged the salesman multiple times and am not even getting responses now. We don't even have any of the paperwork from the car sale!! And I found out the other day that I am not even a co-signer on the loan - I am the only person on the loan! Several inquiries were made to various banks which I did not agree to as it affects my credit score!!! When you feel like you need to take a shower after making a car purchase at a dealership you have been doing business with for well over 10 years, it is time to find a new dealership!!
Customer service experience excellent - Sonhon66$
My appointment was scheduled at seven yesterday and it was very thorough and complete. The service representative went over the inspection and gave me an assessment of what was required
Great Experience - MaryD
My son found a car online with Ourisman that he liked and when we went to the dealership to look at it we were greeted by Jimmy Posada. He was a very pleasant man and was very knowledgeable. This was my son's first car and Jimmy was very patient with him, answering all his questions at the dealership and during the test drive. He went through the Carfax report with us thoroughly and explained how the different warranties worked. We couldn't have asked for better. No pressure - just a very pleasant salesman. We would highly recommend him to others.
Daniel Carrico helped us with financing and again a very pleasant person to work with. He helped us get a monthly payment that was affordable and explained every step of the process. No pressure - a very professional and knowledgeable person.
Awesome experience all around!
Home of Blaming Customers - SaffordSucks
Worst dealership experience of my life. After owning 12 other vehicles from 3 brands I decided to purchase a Kia and it has been the worst vehicle experience of my life! This dealership DOES NOT stand by their product and eagerly puts blame on the customer in every circumstance. You would think a dealership would want to stand by their product but you would be HIGHLY mistaken to expect anything but mediocrity from this place!!! They will work their hardest to charge you for everything to include FAILED parts after only 500 miles on a new vehicle!!! HIGHLY recommend you go out of your way to find another Kia dealership otherwise you are asking to be blamed and pay excessively!
5 Stars? Did these people get paid for their reviews? - ZanneEarls
I’ve had my Kia since 2012- so so so many problem! The Motor blew up at 50,000 miles and they had to put in a while new motor and several more recalls afterwards. The service center people are rude and condescending- as a female stepping into the world
Of male mechanics, I think they need to be more appropriately intelligent when speaking to females. I’m not without mechanical knowledge- my dad, brother and sister are all mechanics at Toyota- I know more than they realize. They “fixed” my ac and the next day it was gushing water in my floor board. I called to tell Kia service about this issue, expecting a “sorry ma’am, just bring it back and we will fix it” but instead I got an explaination that it was somehow my fault?? It wasn’t gushing water when I dropped it off a few days ago. I told the guy that I would be more comfortable if he didn’t try to diagnose without looking at the ac again and he may want to just apologize and fix the issue. He refused to show an ounce of humility or reflect any customer service skills at all. I can’t believe they got so many stars without paying people to give them good reviews. I’m Nederland buy another Kia.
Excellent - Vijay1234
Even though I love a further away, I like to come to Dulles motors because of the courteous, professional attitude of the service staff. Emphasis on service. They are very helpful in resolving the issues with my car and very knowledgeable. I would definitely recommend this place wholeheartedly.👏🏼👏🏼 Well done
Depends on who you talk to - Customer304
My experience was varied. I had my car towed there at 9 a.m. in the morning. I had to fight to get information about my car through the service representatives. It took 7 hours for them to let me know what the issue was, and that was after me having to call them. They also tried to make minor issues seem like huge problems. When I went in to speak with them and drop off the part, I spoke to the mechanic who was working on my car and he was absolutely wonderful. He was very straight to the point and gave me honest answers. After dealing with the mechanic my experience was wonderful. It was just the service representatives that was terrible.
Oil change and tire rotation - Love My Optima!
Went in for regular maintenance, and left with Alignment. I didn't have to agree to additional service, but decided not to prolong issue that might get worse. They did provide a loaner for the duration of being without my vehicle (you must call ahead to secure loaner).
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Trade In and purchase - Cris0808
We worked with Shawn T and Don in the finance department. The general manager was also nice. The whole team made trading in our car and purchasing a new Kia very smooth. We would definitely recommend them.
Horrible customer service in the service department - Forte1
This place is ridiculous when it comes to getting your vehicle serviced. Can’t get an oil change unless you schedule a week out. Not willing to work with the customer if a loaner car is needed. i get that service shops get busy, but this place can’t be that busy. Will be going someplace else. No customer service at Parsons
Bad customer service - darkhorse1
When Amber makes a customer service mistake and doesn't own up to it, and doesn't want to follow up as promised, that's bad customer service. An apology and recognition of a mistake would have been accepted but none was given by Amber. Would not recommend bringing your vehicle for service here.
Professional and friendly - Rnljames
We had a great experience buying our Kia Soul and will recommend First Team KIA to anyone who needs a car. When we came in, we were a bit dazed- we'd been in an accident just a few days before and our old car was totaled. Minu was understanding and put us at ease. We never felt pressured or steered into one model over another; rather, he was sure we got to see all that was in stock. He even assured us he could get anything else we wanted, he could secure any combination of colors and features quickly. As it happened we liked one in stock and he encouraged us to drive it for a few hours or overnight if we wanted. Once we were sure what our choice was, he and Marcus didn't waste our time. We felt the process WD streamlined, they had it down to a science. So while they were very friendly, we also had the confidence that they were professionally handling everything. I have already been back and got an accessory, and Minu was off that day but Marcus was there, and by now we feel like old friends. We're thankful we went there, we love our car, and couldn't have bought it cheaper or better anywhere else.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
2nd Purchase This Year - DannyFM
These guys have earned a life long customer. Every aspect of the purchase was 5 stars in my book. Mike was my salesman for both cars I purchased this year, and i would highly recommend working with him. This latest experience was a breeze. I walked in on a busy Saturday Morning, i was on the road in my new car before lunch time.
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