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Amazing customer service and worked endlessly to get me... - Buffalo204a11
Amazing customer service and worked endlessly to get me in the car I wanted and was best suited for me
Top Reviewed Specialists At This Dealership
Certified Sales & Leasing Consultant
Friendly, knowledgeable staff! Waiting rooms and... - 1gibsonbabe2012
Friendly, knowledgeable staff! Waiting rooms and restrooms were very nice and clean. My wait time was shorter than expected and the service was excellent! I would recommend them
I was turned away and manipulated to try to purchase a... - J Friend
I was turned away and manipulated to try to purchase a vehicle instead of why I came to other dealerships, which was to lease a vehicle. I was not happy and very frustrated in my leasing search until I came to Brown's Kia of Manassass! From the instance we were paired up, John Sasso saw my family and I wearing a mask, because I have a child under the age to get a vaccine and he immediately put a mask on for us. Not only did he listen to my needs, but went above and beyond to make me feel comfortable with my choice, instructed and provided hands on driving experience with the vehicle I selected, and was very, very kind to my children. I cant say enough about this dealership! Even though we live in a hustle and bustle area in northern Virginia, they made me feel like I was back home in rural Ohio with that hometown feel and family sense. Claudia Sandoval was very thorough in her explanations of the financial paperwork. It was fast, efficient and modernized the whole financial dealership experience. She spent more time with me to discuss all my concerns when she didn't have to. This dealership is definitely one I will be back to in the future for all my vehicle needs!! Excellent place :-)
Pre-owned Sales Manager
Just returned from a great car buying experience at Beyer... - SportageBuyer
Just returned from a great car buying experience at Beyer KIA. Omar was kind and transparent in the week leading up to our visit. The test Drive was smooth and he happily answered questions and explained features afterward. All Covid safe. Bobby made the financing fair and quick. What a great experiebce. .
Friendly staff, quick service! What more could one ask... - Pmbutters
Friendly staff, quick service! What more could one ask for? I was in and out in under 45 minutes for an oil change and a tire plug!
KIA of Lynchburg service department issues.Service... - WoodyVulcan
KIA of Lynchburg service department issues.
Service Department is FUBAR - so far...
Last January we purchased a 2021 Telluride. At that time an appointment was made for the first service visit, an oil change, on 7/21. A few days prior to the appointment, we called to see if we could bring it in and wait for the service. They asked for our name, then said "no problem".
Today, drove a total of 40 miles (and wasted 2 1/2 hours) to not have the service done. They said they had no record of the appointment. If fact, service could not even find the purchase in their records. I then spoke with dealer management who was finally able to find the purchase record. He spoke to service and said they would do the work but I would have to wait quite a while for them to work me in. I could not and will have to make another appointment.
No effort was made to compensate me for the mileage and 2 1/2 hours of wasted time. I certainly hope this is not an indicator of future dealings with service from KIA of Lynchburg and internal communication improves.
While the KIA Telluride receives great reviews, the local service - not so much.
So, I called Thursday morning to get a new appointment. Instead got the answering machine. Left a message about what I needed and my phone number. Two days later they have not returned my call!
We have owned our KIA for about 6 years and the service... - jalewkowski
We have owned our KIA for about 6 years and the service has been great. Easy to make appointments. Everything done right the first time and completed in the time promised. The service personnel take the time to answer all questions. At our ages, we’ve owned a number of different makes of cars and dealers but this is by far the best.
Recently bought aa 2021 Ram from Blackwell Automotive. I... - ceanes7
Recently bought aa 2021 Ram from Blackwell Automotive. I have bought several vehicles from several different dealers over the years. Steve and Dean at Blackwell Automotive made my purchase fun and exciting. If you are looking for a new or used vehicle, visit Blackwell Automotive. They are professional, patient and very personable. Truly the "Dealer For The People". Had a blast the afternoon I spent there. Purchase was painless and was like having a party with old friends. A big "THANK YOU" to Steve and Dean
I couldn’t be happier with my decision to go with... - christynoel1982
I couldn’t be happier with my decision to go with Ourisman Chantilly Kia on my search for MY perfect Kia Seltos S-white with the black top.
One of the sales managers, Christopher Bell reached out to me when I accidentally put in an inquiry on a (beautiful, by the way) Steel Grey one. I told him what I was looking for, and one just so happened to be arriving within a few days! We chatted back and forth for a while as I decided if I could hit the ground running, and it was just meant to be!
Fast forward to THE DAY where I was supposed to meet my beauty in person at 4pm. SURPRIZE! I got sent home from work because I explained to my managers how important it was to me to be able to get there sooner, since it is a first come, first served dealership, understandably. So I hit the ground running and got there at 9am, when the doors opened. I was greeted by a handful of very kind folks. I explained to them that I had been chatting with Christopher and the whole situation from work, and they happily put a rush on getting MY Seltos ready for me, A LOT sooner than they planned on. During my time there I talked with and was helped by some very kind folks. Unfortunately I don’t remember everyone’s name, but the cards I collected are for Gary Schiller-Sales Manager (he was SUPER friendly and completely helpful), Christopher Bell-General Sales Manager (super cool dude and extremely helpful and willing to listen to me nag about what I wanted), and Aaron King-Business Manager (really friendly and great at explaining to me in lame mans terms what I was signing up for).
All in all, 50 out of 10 stars!! Will absolutely recommend this specific dealership to anyone that asks me for a recommendation. Thanks so much guys!!
Bad service. Sales rep scratched my passenger door no... - Babyschmu04
Bad service. Sales rep scratched my passenger door no response to fix it after numerous attempts..they scheduled my triple protection appt at 9am and nobody could be found to give my keys to because they were all in a meeting, and in turn my tint couldn't be done that day. they scheduled my 1st maintenance appt on a Sunday at 659am when they're closed after I already drove 30 mins one way to be told they're closed. I am done driving 30+ minutes one way for things not to be done fully, or be given the runaround
GM,I'm disappointed about your service people. Your... - brucetbrown
I'm disappointed about your service people. Your service mechanic spent five minutes trying to convince and get approval from my wife her SUV needed over $2600.00 in repairs. It only needed a Oil change. If he had checked the year and color of vehicle, he would have caught the mistake. There were two people named Brown servicing Acadia's that day. Next, they left the vehicle Steering wheel and Driver seat, EXTREMELY DIRTY!! The worst part they claim to have cleaned it. Do better!!
They say they help all types of credit, well thats a line... - whychey2
They say they help all types of credit, well thats a line of BS. They have you fillout the paperwork only to be told no
We woke up early one Saturday morning to head to the... - caincc
We woke up early one Saturday morning to head to the dealership to checkout a Telluride SX that was on the website as available. Once we arrived we didn’t see the truck on the lot so my wife went in to inquire about availability of any Telluride. They told her that they didn’t have any on the lot. That was it. Not an offer to order one. Not even a mention of taking our information and calling us once they’re on the way or they have one in that key our specifications. First and last time going to Fairfax Kia.
DO NOT BUY A JEEP OR ANY CAR FROM DULLES MOTORCARS IN... - larmergiselle
DO NOT BUY A JEEP OR ANY CAR FROM DULLES MOTORCARS IN LEESBURG, VA. We just bought a brand new jeep there and the customer service was just awful. Our jeep had 30 miles when we went on a test drive and 150 when we picked it up. We let that pass, but not the new scratch on the front fob bumper. They thankfully fixed it, but we were also promised upgraded weather jeep mats when we purchased the car. When we went to pick up the jeep for the 2nd time--the mats weren't there and they made us wait 3 hours (after saying the jeep was definitely ready) because a piece was missing from the backseat. I wanted to return the jeep since it had been less than a week and the manager--Shah (would not disclose his last name) said nope-you can't once you drive it off the lot. Angela Olah from customer service is flighty, forgetful and disorganized. Everyone in customer service is just lazy and could really care less. This is the worst dealership I have ever purchased a car from-- all aspects of it are awful! STAY AWAY!
Bought a 2014 SXT F-150 4x4. Biggest piece of trash.... - dedicated1365
Bought a 2014 SXT F-150 4x4. Biggest piece of trash. Wouldn’t return it.
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Great service Department and AMBER IS GREAT - onec13
Amber is a great service write. She listens to all you say and the problem has always ben resolved under warranty for a couple of years. Cliff Clements and Obaugh KIA was responsible for having KIA replace my engine under warranty due to a cronic problem, even though it had 96,000 miles on it and the warranty expired at 100,000, and I did not buy the car from them! . They are a great dealership
Do not buy from them. Absolutely the WORST dealership I... - Luvmyraptor250
Do not buy from them. Absolutely the WORST dealership I have ever dealt with, complete thief’s, drove an hour just for them to offer me WHOLESALE price for my truck. $10,000 under clean retail. Mine was in better shape then the one I went to look at. Absolutely the most uneducated and worst sales people I have ever met.
I am extremely satisfied with the service that was... - edsfamily
I am extremely satisfied with the service that was performed on my Kia Cadenza by Ryan Davidson. He is very professional, knowledgeable, courteous and a great asset to First Team Kia on Bridge Rd in Suffolk, Va.
Repair under warranty 2 times for 2 different problems - Garry
This Vehicle was purchased @ Hart KIA in 2011! Nelson KIA repaired 1 major problem that Hart would not Fix on Bank 1 with less than 50,000 miles! I paid Hart in 2/2011 to check and remove the valve cover to check for sludge! No Sludge! They wanted me to pay over $100.00 a hour for them to go deeper into the engine! I said NO! You could not fix it the 1st time. I took it to Nelson KIA,Hart had opened a claim to KIA and got paid 2 times! Nelson KIA has had it for 2 weeks and KIA paid for a rental,something Hart would not do! They Found the Problem,ordered the parts and will be repaired 5/14-15 no charge under warranty! I am over 60 yrs old,Nelson will not take advantage of older Women or Men! I wish I could say the same thing about Hart KIA! I have sit in the waiting room @ Both Company's! Customers and repeat customers is how you make a Business! I have sat there @ Hart and wished I could HELP THEM! NEVER @ NELSON KIA!
Unbelievable - Marc C.
I rarely ever work in Winchester as an insurance appraiser. I have a 2015 Optima, suddenly when at home I had just appraised, got back in my car, to find the car was DEAD with no warning. I called the Kia Dealer service dept. for help, the person I reached said the Battery was Dead, with no warning of the battery going dead. BTW, I live in Martinsburg, WV 30 miles away. I had the car towed to the dealer which arrived around 1:00 p.m. This was on Friday, Sept. 20th, which also happened to be my birthday.
When I called Monday to check on my car, no one had looked at it, and was told it was 3rd in line, so I thought surely they would have taken care of the problem that day. NOPE, I was put off again. Remember I just needed a new battery which I later found out it takes about 15 minutes to install a new battery. At that point I had to rent a car that ended up costing several hundred dollars. Finally 1 week later I heard from the Service Dept. saying my are was ready. Total Bill $281.00 for a BATTERY.
The next day after picking up the car I went to where I typically get my car serviced, they said the cost including labor with the exact same battery would be $145.00 installed.
NEVER NEVER take your car for service at Parsons Kia Dealer Service Dept.
Service - Fred
Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
The service dept. is deceptive and will charge you for... - DDE
The service dept. is deceptive and will charge you for repairs not approved. Sales is predatory, and want your SSN before giving a cars price
I had a 2010 Toyota Camry which happened to get totaled,... - Elexus
I had a 2010 Toyota Camry which happened to get totaled, I came to Southern. Matthew put me in 2017 Kia Forte. That is a huge upgrade for me thank you so much.
Terrible unprofessional behavior of Service Staff, where... - Don't Buy Kias
Terrible unprofessional behavior of Service Staff, where I could not book an appt
for service. One Service guy was friendly the other named Paul was rude. Will
not be returning for recall service. Will join the Class Action Lawsuit against Kia
Absolutely the best auto buying experience of my... - Missauntlisa
Absolutely the best auto buying experience of my lifetime. No hassle no pressure, great pricing. The fact that I purchased a car in less than two hours (test drive, paperwork, tags transferred and drive off the lot) was amazing. We will forever purchase all automobiles from this dealership! We can’t say enough about the organization and skill set this dealership has. They are a team that works very well together and their system/technique is the best I’ve ever seen. A lot of other dealerships could be fit from learning this process. If your in the market to purchase an automobile I give Williamaburg Kia the highest recommendation. Don’t hesitate to contact them. You won’t be disappointed if your searching for a fair price and the best customer service experience in the industry, contact Williamaburg Kia!