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Absolutely Wonderful - Walkersmom09
The experience of buying my brand new Kia was above and beyond measures!! Stacy went above and beyond to get the approval we needed!! Our salesman did every single thing he could to make sure I drove away in something affordable and what I truly would like!! Best Shelor experience yet!!
Got oil change andvtire rotation - MYMAILBOX743
Everyone is always so nice, even when they are very busy. Very accommodating. Laryy the new guy recommended a fuel cleaner because I use regular gas in my Kia and he explained why I ahould use a better grade. So I will start with a higher grade the next fill up!
Top Reviewed Specialists At This Dealership
2nd Car Purchased Here! - C. Carbajal
We helped a family member purchase a car here in June of this year and the transaction was smooth and painless. What was even better about this purchase was the ability to do some of the negotiating prior to ever stepping foot into the dealership! That really sped the process up and let us know if we could come to an agreement before making the trip in. Angel was great to work with and John was as well.
Pre-owned Sales Manager
I had an amazing experience with Kaitlin Fields! She... - Jasmine Anderson
I had an amazing experience with Kaitlin Fields! She helped my purchase my first car and she made the buying experience worth it. Amazing!! I recommend her because she’ll get you the best deal and and make sure that’s the right car for you. Her job is to get sells but she puts you before that. She’s just an great person and sales person all around, she’s dedicated.
Service review - pearlcollie
Service dept. seems more friendly than they have been. Maybe new manager, or she has a new disposition, after all it is her job. Had a 2 runs with her, others are very friendly and helpful.
General Sales Manager
Terrible service, unprofessional and unacceptable - Estefania
Dealing with this dealer was one of the worse service experience I have ever had. Starting by the fact that the vehicle I purchased has had several issues with the AC and electronic system. When trying to get my vehicle fixed, I got several diagnostics and price quote that varied every time. It was very hard to understand what was really happening with my car and almost impossible to speak with the service manager or the dealer manager. I was repeatedly put on hold and not been able to talk to anyone. Only when we reached out to Kia corporate, and after 45 days of insisting, we got an answer. Even then, the pricing for the repair was changed and performed in the vehicle without our authorization. The overall service was terrible, communications very irregular, an overall lost of time that has left our family disappointed with the brand.
Repair under warranty 2 times for 2 different problems - Garry
This Vehicle was purchased @ Hart KIA in 2011! Nelson KIA repaired 1 major problem that Hart would not Fix on Bank 1 with less than 50,000 miles! I paid Hart in 2/2011 to check and remove the valve cover to check for sludge! No Sludge! They wanted me to pay over $100.00 a hour for them to go deeper into the engine! I said NO! You could not fix it the 1st time. I took it to Nelson KIA,Hart had opened a claim to KIA and got paid 2 times! Nelson KIA has had it for 2 weeks and KIA paid for a rental,something Hart would not do! They Found the Problem,ordered the parts and will be repaired 5/14-15 no charge under warranty! I am over 60 yrs old,Nelson will not take advantage of older Women or Men! I wish I could say the same thing about Hart KIA! I have sit in the waiting room @ Both Company's! Customers and repeat customers is how you make a Business! I have sat there @ Hart and wished I could HELP THEM! NEVER @ NELSON KIA!
I drive over 75 miles each way to have my car serviced at... - UliJoe
I drive over 75 miles each way to have my car serviced at Colonial Kia. They are the best choice in the area. From simple questions to full diagnostics, the team has always delivered a complete solution. Waiting area is well equipped and comfortable. Team is very friendly and lead by one of the best service managers I have had the pleasure of dealing with. Many thanks to Ron and is outstanding team for taking such great care of my auto.
Service - Fred
Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.
Awesome - balder0
Everything went perfectly my wife loves her new ride,been looking for 2 years and all the sudden it was there the perfect veh,thanks
Service for my Kia Soul - lshokie4life85
Stopped in for my regular oil change service. Also had wheel alignment done. Finished an hour before he originally told me. Washed and vacuumed car. Everything was great. They always take care of me when I come in.
Outstanding Service - GC
We finalized our second purchase from Southern Buick GMC Lynnhaven on 11/12/19. Sales associate Fred Patterson was knowledgeable, extremely professional and customer-focused. Promises made, were promises kept. Interactions with other staff members was a positive experience, as well. I would recommend this dealership to friends and family.
laid back experience - camaro guy
easy to work with and they were not voltures attacking me as soon as i got out of my car. tyler did his best to get me the best deal on finace.
So we arrived at Steven Kia with a plan to test drive... - sarah
So we arrived at Steven Kia with a plan to test drive four vehicles that evening, and return in the morning if we found one we liked. Let me preface the rest of this review by admitting that if I had followed my original plan most of my dissatisfaction could have been avoided. We test drove two and we fell in love with a used Sienna. We were working with Ricardo and he encouraged us to get the paperwork “out of the way” Friday and even though I still had questions about the van like, “Does the DVD player work?” We agreed to fill out paperwork with the plan to get our questions answered in the morning before paying.
We come back Saturday, they pull the van in and we start with trying to get the DVD player working - it does not work. Ricardo NOW has a clear answer that the DVD player was put in aftermarket and that is “why we took it out of the vehicle description.” We work on getting our phone hooked up to the BlueTooth. Sai was great and helped walk us through the confusing system. After we established that the BlueTooth worked we wanted to drive it to check if the cruise control worked. The van would not start. They tried jumping it, the van would not start. They called a mechanic to come over. During this time Ben kept me sane assuring me that batteries die all the time, they were easy to replace and Kia would do everything they could to make sure we left happy. I went to talk with the manager Matt about how I was feeling trapped in this contract now with a non-working van. Instead of any type of reassurance he said, “I don’t know why you are getting mad at me for something that was your fault. Everyone knows using electronics while on auxiliary power will run out the battery.” In 20 minutes? Really???
Turns out it was a bad battery after all. They replaced it. The cruise control worked fine. We had been there for three hours and it looked like except for having a non-working DVD player stuck to our ceiling there were no major issues. When we went to pay I asked for the other keys. The night before I had asked if there was a second key and fob and Richardo said, “Oh, I’m sure.” There was no other key, no other fob. I went and talked with Matt about my frustrations and eventually he did agree to pay for a second key and fob. So, overall they did make it alright in the end. But Steven Kia is what you would expect from a used car dealership. They are not going to volunteer any negative information about the vehicle until you’ve signed on the dotted line. You have to be on your toes, know the vehicle’s real worth and stand your ground about not signing anything until you are totally satisfied and have all your questions answered. I would recommend working with Sai or Ben if you have the choice. Or better yet, VA auto sales, they are great
Unresponsive sales specialists and sales manager. They... - Noway
Unresponsive sales specialists and sales manager. They dont answer question when asked via emails, oh wait, they don’t respond to emails. They just want you in the door then beat you up to get you to sign. I would have picked up a truck 2 months ago if they just would have responded to my questions. Dont waste your time at this dealer.
New Kia Niro - JShiff1833
This was truly an exceptional experience purchasing from Charlie Obaugh. Our salesperson Christian deserves a raise for being an extreme asset to the company for his knowledge and professionalism.
5 Stars? Did these people get paid for their reviews? - ZanneEarls
I’ve had my Kia since 2012- so so so many problem! The Motor blew up at 50,000 miles and they had to put in a while new motor and several more recalls afterwards. The service center people are rude and condescending- as a female stepping into the world
Of male mechanics, I think they need to be more appropriately intelligent when speaking to females. I’m not without mechanical knowledge- my dad, brother and sister are all mechanics at Toyota- I know more than they realize. They “fixed” my ac and the next day it was gushing water in my floor board. I called to tell Kia service about this issue, expecting a “sorry ma’am, just bring it back and we will fix it” but instead I got an explaination that it was somehow my fault?? It wasn’t gushing water when I dropped it off a few days ago. I told the guy that I would be more comfortable if he didn’t try to diagnose without looking at the ac again and he may want to just apologize and fix the issue. He refused to show an ounce of humility or reflect any customer service skills at all. I can’t believe they got so many stars without paying people to give them good reviews. I’m Nederland buy another Kia.
A dealership that owns its mistakes - Uncleroast
I was sent a quote via email that was way below invoice and instead of letting me walk the Dealership honored their written quote. Aly my sales rep and Eddie in Finance are very professional and had us in and out. The sales management and ownership stepped up to make things right. This dealership is unique most would have not given me the deal
Outstanding Service - Isabel34528
Everytime time I come here, service is outstanding. Been taking my car here for service for over a year now. If any issues is wrong with my car, this place will make sure all issues are fixed. Was helped multiple times by Chris or Shwan.
Unethical Sales Practices - Terrible Customer Service - justme
Letter to Manager:
I have purchased some 2 dozen new vehicles in my time. On July 4th, I purchased a vehicle from your dealership. Though I have no problem with
the sale price, the service following my purchase agreement is nothing short of reprehensible. This was "topped-off" by your Andrea Sylvia today.
On the day of my purchase I was submitted to a grueling paperwork drill by your finance department which lasted about 5 hours. I have a credit
rating of 847 and I don't understand the complexity of the transaction. First, I was told that I needed to finance the purchase to qualify for $2000 in
incentives. My understanding was that this was Kia financing. I participated in the charade and didn't depart the dealership until about 21:15 on
July 4th. I abandoned my trade-in and scheduled the pick-up of my new vehicle for the following Wednesday.
After returning home I received an email from Langley Credit Union stating that I was approved for a car loan, I reviewed the title/registration
paperwork that Kirk drafted which indicated M & T bank would be the "secured party." I looked-up the bank details online and learned that Your
Dealership "bumped-up" their rate by 1/2%. Since I did not know "who" the secured party was going to be I phoned the Dealership Saturday
morning and spoke to Andrea. I asked her for clarification as Kirk was not in. She advised that she would pull the file and phone me back. By
16:30 I hadn't heard from her and I attempted to reach her. Unable to speak with her I was transferred to one of the managers. I shared my
disdain for the communication failure after listening to the excuses of how busy it was. He reassured me she would contact me before the end of
That call never came. I called the dealership on Monday and reached Andrea. She was very apologetic and informed me that there was no
requirement for me to finance the vehicle through Kia or a lender provided by your dealership to qualify for the incentives applied to my deal. What
that meant was I was initially mislead and I wasted hours of my life to engage in your folly. She pulled the financing paperwork and drafted new
sales documents after I told her I would secure my own funding.
On Wednesday July 10th I came to pick-up my vehicle at the appointed time. The vehicle was NOT ready and a 5 minute affair turned into an
almost 2 hour event. My vehicle was not prepped properly as I think I brought this to your attention. The prep crew did not do a proper job, leaving
"foot prints" on the rocker molding and also left cellophane in one of the storage compartments. Upon further inspection, I discovered that the floor
mats were missing as well as the headphones for the entertainment system. These issues should have been discovered and resolved before the
customer delivery. The dealership had 4 days to prep the car.
I had to wait, sign more papers, wait, and repeat. Kirk told me he would call me when the Certificate of Origin came in. I thought the COA
remained with the car until sold and I did not understand his reference to "when it comes in." However, since I had to return to the dealership to
resolve the delivery dependencies, I did not question him.
On Tuesday July 16th I received a phone call and learned that my parts were in. I brought the vehicle in that day at approximately 15:30 and was
asked if I was going to await the installation of a replacement antenna element. Terralyn had arranged for a loaner car and I advised that I would
pick-up the vehicle the following day. The service writer put 09:00 on the paperwork. I returned to the dealership at approximately 11:30 on
Wednesday and the vehicle wasn't ready. I was not happy as I left from work to retrieve the car. I asked why the car wasn't ready. He asked "did
we call you?" I replied no, you wrote 09:00 on the paperwork, why wouldn't it be ready by 11:30?
I told him I needed the car now. He said O.K. it will just be a few minutes. I inquired further: "A few minutes, you haven't even brought the vehicle
in yet. How long will it really take?" About an hour was the response. I did not have time to wait and don't appreciate being intentionally mislead. I
departed the dealership.
I returned today July 18th. Before entering the service area, I attempted to visit Kirk to inquire if my COA had come in. He was absent and I
stopped by and made the inquiry with Andrea. She asked me to give her a few minutes. I waited for a couple of minutes and then informed her I
would pick up my car from service and hopefully when I returned she'd have an answer. 10 minutes later I returned and she looked at me like
she'd never seen me before. I inquired again about the COA and she told me she'd have someone from admin come out and talk to me. I told her
I didn't have time to wait around for anyone. Do you have the COA? Why would Kirk tell me the dealership was awaiting the document as I
thought it accompanied the vehicle? She told me to wait. I told her I wasn't waiting anymore, I wanted to talk to someone right now. She scolded
me for my attitude and stated she'd been nothing but considerate, polite, etc. To which I replied: Considerate? You can't even answer a simple
question. She told me to wait, she'd get someone. I told her I wasn't going to wait for anyone. I would contact the manager. And, here I am.
At this point I am informing you that I will be contacted the secured party, Navy Federal Credit Union. They can contact you to establish the
disposition of my Certificate of Origin. I do not appreciate the way your staff, in particular Andrea treated me in addition to the multiple instances of
being intentionally misled as described above. I will be sharing my discontent with KIA Corporate.
Unbelievable - Marc C.
I rarely ever work in Winchester as an insurance appraiser. I have a 2015 Optima, suddenly when at home I had just appraised, got back in my car, to find the car was DEAD with no warning. I called the Kia Dealer service dept. for help, the person I reached said the Battery was Dead, with no warning of the battery going dead. BTW, I live in Martinsburg, WV 30 miles away. I had the car towed to the dealer which arrived around 1:00 p.m. This was on Friday, Sept. 20th, which also happened to be my birthday.
When I called Monday to check on my car, no one had looked at it, and was told it was 3rd in line, so I thought surely they would have taken care of the problem that day. NOPE, I was put off again. Remember I just needed a new battery which I later found out it takes about 15 minutes to install a new battery. At that point I had to rent a car that ended up costing several hundred dollars. Finally 1 week later I heard from the Service Dept. saying my are was ready. Total Bill $281.00 for a BATTERY.
The next day after picking up the car I went to where I typically get my car serviced, they said the cost including labor with the exact same battery would be $145.00 installed.
NEVER NEVER take your car for service at Parsons Kia Dealer Service Dept.
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Service - Grits Girl
I had a problem booking a service appointment with them. The on-line booking system said I would get a call back to set up the appointment, I did not. I had to call to make the appointment. I am most disappointed that the dealership does not have a sufficient signage, a sign on a tent is not enough. I drove around quite a bit looking for PEARSON KIA. I had no idea that the dealership had been sold and had moved. I was VERY upset that the extended warranty and the special perks of PEARSON were gone....no free oil change, no free state inspection.....not even an offer of a small discount to welcome me to the service department. I really think the service team should alert all returning PEARSON customers when they call for an appointment of this change for this first year. I love my KIA, but will probably won't return for service at this dealership unless there is a recall.
Professional and friendly - Rnljames
We had a great experience buying our Kia Soul and will recommend First Team KIA to anyone who needs a car. When we came in, we were a bit dazed- we'd been in an accident just a few days before and our old car was totaled. Minu was understanding and put us at ease. We never felt pressured or steered into one model over another; rather, he was sure we got to see all that was in stock. He even assured us he could get anything else we wanted, he could secure any combination of colors and features quickly. As it happened we liked one in stock and he encouraged us to drive it for a few hours or overnight if we wanted. Once we were sure what our choice was, he and Marcus didn't waste our time. We felt the process WD streamlined, they had it down to a science. So while they were very friendly, we also had the confidence that they were professionally handling everything. I have already been back and got an accessory, and Minu was off that day but Marcus was there, and by now we feel like old friends. We're thankful we went there, we love our car, and couldn't have bought it cheaper or better anywhere else.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
2nd Purchase This Year - DannyFM
These guys have earned a life long customer. Every aspect of the purchase was 5 stars in my book. Mike was my salesman for both cars I purchased this year, and i would highly recommend working with him. This latest experience was a breeze. I walked in on a busy Saturday Morning, i was on the road in my new car before lunch time.
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