Great Experience at Casey Kia - TSkinner
This was my second time purchasing a vehicle, but my first time purchasing a brand new vehicle. Shaliyah Barrow made this a great experience. I told her what I wanted, and she was able to provide me with the car that I was looking for. Shaliyah was VERY knowledgeable about the car, which made my car buying experience a breeze. When in need of another vehicle, I will definitely be returning to Casey Kia. I would recommend Casey Kia and refer them to Shaliyah. Thanks again for your hospitality!
Top Reviewed Specialists At This Dealership
Kia is great!! <3 This new Niro!! - BrittanyP
Farooq @ kia chantilly is great, as well as the woman we worked with in the finance department, Yesenia. He helped us choose between vehicles, and even took us over to the toyota dealership to also test drive a prius (which my husband didn't even fit in!) We also went to try out a c-max, which had better visibility, but had NONE of the bells and whistles of the Niro. The first car we test drove was the 2018 Niro, and comparing it to other hybrid models, it is MILES ahead of the competition. The Niro is a 4 door hatchback hybrid with 50mpg!! It has the screen that pairs with your phone/gps, heated seats, etc! The seats all flip flat in the back and there is tons of storage! We LOVE this car!!
The cost for the vehicle lease ended up being $220 for 2 years/30k miles, and with the interior/exterior protection, and the tire warranty, ended up being $297/m with $3200 down. Ford quoted $340 for the c-max, with crazy rules attached, for the exterior they wouldn't cover any dings larger than a quarter!!! If you are thinking of skipping the Kia dealership on your trip to the auto circle, DON'T!!!!!
Got the best deal any dealership could ever give. - Kiaguy39
Got the best deal I’ve ever had for only $100 down on a brand new car. Will be back to buy another vehicle soon.
No problems. - Flip8299
There is a saying amongst vehicle owners that when you need vehicle maintenance you only go to the dealer as a last resort. The belief on the street is that a dealer will be the most expensive. I have not had that kind of experience with Blackwell. They are not perfect by any means but after many visits there I do believe they will only repair what is needed, with the correct part, and for a fair price.
Business Development Manager
A dream come true!!!! - Karla Rea
We got the car we wanted for while with everything that we can dream and it is because of a great salesman that helped us. Thank you so much Mr. Toan Tran.
What GREAT customer service & a FRIENDLY service center!! - iboptimized
I live in Indiana. Noticed I was having trouble with my wheel upon my return from dinner to my motel in Virginia last month. My wheel was cooking, crackling, sizzling, with excessive heat coming from it. I didn't know what was wrong but knew something was up. Since I'm from out of state and a woman, I always fear getting taken advantage of from mechanics and dealerships. Believe me...I've been to some Kia dealerships that yanked my chain.
Luckily...the night guy at my motel was out smoking...I called him over to my car. He expressed his opinion and said "yeah..you need to get that looked at." He suggested Kia of Lynchburg. I expressed my concern about being taken advantage of, but he assured me---it was a good dealership. He was right. I had gone online to make an appt. the night before. Tried this with another dealership the day before for a broken wheel bearing and they had NO appts. available til 5 days later. I found that hard to believe. Another example of having my chain yanked. But that was a different car issue that I had fixed elsewhere...I digress. It was 11pm, but made an online appt. for that morning at Kia of Lynchburg.
That morning, I drove the 9.7 miles to the dealership. Christy Herald (service manager) welcomed me and got me in the garage immediately (upon seeing, hearing and feeling my HOT wheel). She and Joe Woods (service advisor) kept me comfortable (in a waiting room where I could work on paperwork), informed (about my car's status), entertained (every now and then with good conversation about the dealership, cars, service and more--never making me feel like I was interrupting their day whenever I wanted to chat), and shuttling me to the local food place across the street to let me get lunch.
I met and was introduced to Chester Cook (FI/business manager) and learned all about Mike Schwartz (technician) and his experience in the Kia Technician's competition and how he won for his area of the USA. Very interesting to learn.
I was there for several hours, but the time seemed to fly by with the excellent and personable personalities of ALL the employees I came in contact with. Excluding the dealership I purchased my car from in MI...but between about 15ish or more OTHER dealers I've encountered in: FL, OH, IN, VT, ME, MA, NM, IA, PA, TX, other part of VA, OK, NE, and other states I can't recall at this time....THIS dealership's service center is my all-time favorite one & all-time favorite dealership experience. I highly recommend the service and treatment you receive from this dealership. Outside of my own dealership, I can't say I've had a better time & overall experience at any other dealership than here!!
I'm very glad I came here and got my frozen caliper fixed. I'm sorry that I can't recall who the mechanic was who worked on my car, but whomever it was--the job was done right and fast!
Repair under warranty 2 times for 2 different problems - Garry
This Vehicle was purchased @ Hart KIA in 2011! Nelson KIA repaired 1 major problem that Hart would not Fix on Bank 1 with less than 50,000 miles! I paid Hart in 2/2011 to check and remove the valve cover to check for sludge! No Sludge! They wanted me to pay over $100.00 a hour for them to go deeper into the engine! I said NO! You could not fix it the 1st time. I took it to Nelson KIA,Hart had opened a claim to KIA and got paid 2 times! Nelson KIA has had it for 2 weeks and KIA paid for a rental,something Hart would not do! They Found the Problem,ordered the parts and will be repaired 5/14-15 no charge under warranty! I am over 60 yrs old,Nelson will not take advantage of older Women or Men! I wish I could say the same thing about Hart KIA! I have sit in the waiting room @ Both Company's! Customers and repeat customers is how you make a Business! I have sat there @ Hart and wished I could HELP THEM! NEVER @ NELSON KIA!
New purchase after accident - Serenitymarie
My vehicle, less than a year old, was recently totalled. Colonial Kia was wonderful in helping me find the right new vehicle for my family and walk me through not just the purchase process, but also finalizing the buyout of my old vehicle.
Thank you Patrick Kia - Hollygolitely9
Thanks to the team at Patrick Kia for hooking me up with a great NEW Kia Soul when I previously thought I would only be able to afford a used car. I love it! You guys were awesome to work with.
Very Satisfied - Satisfied consumer
Thanks for being Patient when I made my purchase, this was an easier process with the information and help that was given by the staff. The service was greatly appreciated.
Great experience - CharW
We had a great experience with everyone at Pearson Kia while looking for just the right used vehicle. Chad Curry was our salesman, and he was no pressure, extremely patient (I can be a little 'particular' about my vehicles), and he was great about keeping in touch and responding to my many, many emails. Toby Lefebvre was also very helpful and responsive to our needs and questions. We never felt pressured. I would highly recommend Chad, Toby, and Pearson Kia.
5 Stars? Did these people get paid for their reviews? - ZanneEarls
I’ve had my Kia since 2012- so so so many problem! The Motor blew up at 50,000 miles and they had to put in a while new motor and several more recalls afterwards. The service center people are rude and condescending- as a female stepping into the world
Of male mechanics, I think they need to be more appropriately intelligent when speaking to females. I’m not without mechanical knowledge- my dad, brother and sister are all mechanics at Toyota- I know more than they realize. They “fixed” my ac and the next day it was gushing water in my floor board. I called to tell Kia service about this issue, expecting a “sorry ma’am, just bring it back and we will fix it” but instead I got an explaination that it was somehow my fault?? It wasn’t gushing water when I dropped it off a few days ago. I told the guy that I would be more comfortable if he didn’t try to diagnose without looking at the ac again and he may want to just apologize and fix the issue. He refused to show an ounce of humility or reflect any customer service skills at all. I can’t believe they got so many stars without paying people to give them good reviews. I’m Nederland buy another Kia.
60K Maintenance - Happy Customer
The overall service was very satisfactory from making an appointment, rental car, service itself, price, customer service and pick up! I also got four tires replaced under warranty! Excellent service. Also, when I pick up my car, my car was so clean and it ran like a new car! Thank you.
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Awesome Experience - Cable
Thank you for working me in the same day I called. Your service is wonderful and all your employees are so kind. And got my car back the same day.
Horrible - Carguru2U
Went to purchase a new car these guys were horrible. Busy office cluttered on a crowded highway. They have no time to deal with customers. Rude salesmen-ship. Some of their new cars look used
Jeep purchase - Mb
Purchasing our new Jeep was easy. Our sales person, Georgi was knowledgeable and enthusiastic. And with this, we were able to quickly make a decision on buying our vehicle.
Kia Optima Hybrid - Manthony1906
I really enjoyed my experience. They made the process simple. I was in and out in less than an hour. Car was ready and paperwork filled out as much as possible before I arrived. Would recommend to anyone interested in a new car.
Warm welcome to Virgina. - New to Virginia
After living abroad for many years, moving to this area we needed to purchase a reliable vehicle ASAP. Shavon's welcoming smile put us at ease. Our dealer, Ramon Nawabi, made us feel super comfortable -- no pressure, no rush answering our many questions. Such a warm and friendly person! Finally, Ahmed "A.J." Noorzai helped us thru the financing. We really enjoyed meeting these kimd people. The car, although used, was given a major cleaning and "facelift", so driving away we felt as if we were in a new vehicle. We would definitely recommend this dealership.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
All I can say is insurance fraud. - Disappointed Kia guy.
The only reason I'm giving them a star at all is because it wouldn't let me continue with 0 stars. I brought my car here with an insurance claim. Had water damage to the interior. They basically vacuumed the carpet and gave it back. What they were supposed to do was replace the carpet and headliner, find and repair the leak. I point out that the proper work wasn't done and they tell me parts are on order (after giving it back and saying the work was complete) and that they needed more money from the insurance company to complete the repairs. Lol. Cancelled all payments and took it somewhere else.
No customer service - Jesmalley
Terrible service since day one! Every time I try to have my car serviced it is a complete hassle. I've bought many cars from southern and they will never change. Due to the lack of customer service this is my last.
Horrible customer service in the service department - Forte1
This place is ridiculous when it comes to getting your vehicle serviced. Can’t get an oil change unless you schedule a week out. Not willing to work with the customer if a loaner car is needed. i get that service shops get busy, but this place can’t be that busy. Will be going someplace else. No customer service at Parsons
Professional and friendly - Rnljames
We had a great experience buying our Kia Soul and will recommend First Team KIA to anyone who needs a car. When we came in, we were a bit dazed- we'd been in an accident just a few days before and our old car was totaled. Minu was understanding and put us at ease. We never felt pressured or steered into one model over another; rather, he was sure we got to see all that was in stock. He even assured us he could get anything else we wanted, he could secure any combination of colors and features quickly. As it happened we liked one in stock and he encouraged us to drive it for a few hours or overnight if we wanted. Once we were sure what our choice was, he and Marcus didn't waste our time. We felt the process WD streamlined, they had it down to a science. So while they were very friendly, we also had the confidence that they were professionally handling everything. I have already been back and got an accessory, and Minu was off that day but Marcus was there, and by now we feel like old friends. We're thankful we went there, we love our car, and couldn't have bought it cheaper or better anywhere else.
2nd Purchase This Year - DannyFM
These guys have earned a life long customer. Every aspect of the purchase was 5 stars in my book. Mike was my salesman for both cars I purchased this year, and i would highly recommend working with him. This latest experience was a breeze. I walked in on a busy Saturday Morning, i was on the road in my new car before lunch time.
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