My experience was excellent - Tiffany Moore
My experience at Casey Kia was awesome. Kelvin Williams was my sales associate and he was fabulous. He sat my husband and I down and explained clearly what we were dealing with and what our options were and he put us in a great vehicle. The service was just totally awesome. I would recommend Casey Kia to anyone. And ask for Kelvin Williams. He's the best!!!
Overall, good experience!! - Shanika Talley
I have given Colonial Kia of Chester a 5/5 star, because honestly, the service was superb. From the time I had arrived until the time I left, I was greated with warm smiles, and friendly attitudes. Kirk (Able), one of the salesman, was friendly, patient, honest, and helpful. Him and Jennifer (Ewing) were very caring about my car purchase. They both were concerned about me leaving with a car that I had liked and wanted at a reasonable price.
All in all, I am VERY happy with my car purchase, and I would definitely recommend Colonial Kia to one of my friends in the future.
Great Service - BobP1949
Carolyn Condon did a first rate job of managing my recent transaction. She was knowledgeable, professional, and patient as I changed the parameters of the deal during the day.
She made me feel comfortable and worked hard throughout the transaction to make sure that I was satisfied.
I recommend her highly.
Top Reviewed Specialists At This Dealership
Kia Sorento service was exceptional - Penny
Jason takes great care of me and knows my past service and upcoming service needs. We are already working on my tires that I will need during my next service in 5000 miles.
Great Experience - Foster
Dennis Barbieri, was great assisting me with my sale on my Kia Forte, and I love my new car.
Marcus Pringle was also very nice assisting me in finance, explained everything very well.
Thank you guys,
tradein on new jeep compass - SMART guy/dave
was well pleased with the handling and time with a really good deal given me by KELLY GREEN A FAIR NICE LADY as well as the others involved with the deal
excellent - Angel123
always great service
My dog even loves the place.
Angel has been coming for years She helped negotiate the purchase.
She's a pitbull..I
Leasing a new car - mkeysharrison
John Sasso was my salesman and he was great. Was very patient and wonderful with me. Took his time in showing me many different models and options that were open for me.
What GREAT customer service & a FRIENDLY service center!! - iboptimized
I live in Indiana. Noticed I was having trouble with my wheel upon my return from dinner to my motel in Virginia last month. My wheel was cooking, crackling, sizzling, with excessive heat coming from it. I didn't know what was wrong but knew something was up. Since I'm from out of state and a woman, I always fear getting taken advantage of from mechanics and dealerships. Believe me...I've been to some Kia dealerships that yanked my chain.
Luckily...the night guy at my motel was out smoking...I called him over to my car. He expressed his opinion and said "yeah..you need to get that looked at." He suggested Kia of Lynchburg. I expressed my concern about being taken advantage of, but he assured me---it was a good dealership. He was right. I had gone online to make an appt. the night before. Tried this with another dealership the day before for a broken wheel bearing and they had NO appts. available til 5 days later. I found that hard to believe. Another example of having my chain yanked. But that was a different car issue that I had fixed elsewhere...I digress. It was 11pm, but made an online appt. for that morning at Kia of Lynchburg.
That morning, I drove the 9.7 miles to the dealership. Christy Herald (service manager) welcomed me and got me in the garage immediately (upon seeing, hearing and feeling my HOT wheel). She and Joe Woods (service advisor) kept me comfortable (in a waiting room where I could work on paperwork), informed (about my car's status), entertained (every now and then with good conversation about the dealership, cars, service and more--never making me feel like I was interrupting their day whenever I wanted to chat), and shuttling me to the local food place across the street to let me get lunch.
I met and was introduced to Chester Cook (FI/business manager) and learned all about Mike Schwartz (technician) and his experience in the Kia Technician's competition and how he won for his area of the USA. Very interesting to learn.
I was there for several hours, but the time seemed to fly by with the excellent and personable personalities of ALL the employees I came in contact with. Excluding the dealership I purchased my car from in MI...but between about 15ish or more OTHER dealers I've encountered in: FL, OH, IN, VT, ME, MA, NM, IA, PA, TX, other part of VA, OK, NE, and other states I can't recall at this time....THIS dealership's service center is my all-time favorite one & all-time favorite dealership experience. I highly recommend the service and treatment you receive from this dealership. Outside of my own dealership, I can't say I've had a better time & overall experience at any other dealership than here!!
I'm very glad I came here and got my frozen caliper fixed. I'm sorry that I can't recall who the mechanic was who worked on my car, but whomever it was--the job was done right and fast!
personal attention, friendliness, and patience - Anne
I worked with Michael Munford and Darrick Jones at Patrick Kia--the dealership was friendly and welcoming and the two of them were personable, patient, and happy to work with me. I settled on 2018 Kia Soul and hope to have an ongoing good relationship with this dealer, parts, services, maintenance, etc.
Great experience - CharW
We had a great experience with everyone at Pearson Kia while looking for just the right used vehicle. Chad Curry was our salesman, and he was no pressure, extremely patient (I can be a little 'particular' about my vehicles), and he was great about keeping in touch and responding to my many, many emails. Toby Lefebvre was also very helpful and responsive to our needs and questions. We never felt pressured. I would highly recommend Chad, Toby, and Pearson Kia.
My experience with Steven Kia - Psalms 91
GEOFF FLOYD AND AHMAD SALEHI WERE AMAZING VERY VERY PROFESSIONAL IN MAKING ME FEEL COMFORTABLE WITH BUYING A CAR AT STEVEN KIA, I WILL RECOMMEND MY FRIENDS AND FAMILY TO HAVE THE SAME EXPERIENCE WITH THEM.
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Used Car Experience - codylkendrick
I went to buy a used car from Beyer Kia and the salesman didn't know anything about the car really. I did buy the car because they had exactly what I was looking for but if you can find the car you're looking for elsewhere, I would never go to this dealer willingly. I certainly will not be back. Not only did the salesman know nothing about the car, it was not a KIA so I wasn't expecting too much from them but still, afterward, the first finance manager I dealt with accused me of not understanding how a loan worked. I won't go into the details but he was actually misunderstanding some critical components of how financing works which is a big red flag for a finance manager. I came back in the next day and worked with a different finance manager (the finance manager at their sister dealership across the street - Don Beyer Volvo of Falls Church, I believe) and as I was trying to pull a form up for him on my phone, he not so kindly told me that I was not prepared and to get out of his office. He then left without saying anything. So not only was he incredibly unhelpful but he was then just mean. Had I known how this dealership dealt with people, I never would've come in. I'd happily wait as long as it takes (if possible) to find the car you want from anyone else. They managed to turn what should be an exciting experience, buying a car, into an endless display of ignorance, rudeness, and lack of human decency.
Great experience! - Merk
Everyone was so friendly and helpful. A very pleasant visit. I was there for my annual state inspection . Would recommend to family and friends. The service was quick and my car was washed perfectly.
Highly Recommendable - Ljt
Easy appointment, friendly, great service! I highly recommend dealer. I never had such service over my lifetime dealing with car dealers for service. Timely and very pleased.
Oil change - Pcarothers
I have always had a good experience at that dealership. Scott is usually there checking me in and helping me. He always goes above and beyond. Excellent customer service
Do Not Buy A Car From This Dealership! - Mercedes Benz
1 STAR: ANY TIME A CUSTOMER HAS TO GET CORPORATE INVOLVED TO DO THE RIGHT THING THERE ARE MAJOR ISSUES WITH LEADERSHIP WITH IN THAT STORE! Decided on a car from this dealership after much discussion with the salesman and GM (Mr. Ali Zaka). The sales staff and sales manager were all nice and professional. However, the GM who is highly competent, is a huge a concern; he lacks integrity! He was nice and cooperative initially but it all changed when I identified an additional repair after the agreed on terms. (Firstly, he would not drop the outrageous "processing fee" or drop the price of the car to offset the ridiculous fee. Secondly, after I showed him a list of 7-8 cars I planned to look at after, he even jumped on line and confirmed that his price was the 3rd highest in the region but was still willing to let me walk. I decided however that while the car was pricey it was a good value based on my needs. Thirdly, part of the due outs to me was to repaint the rear bumper (scratches and clear coat peeling), and replace a transmission seal all which were completed in a 2 week period.) The day of signing the purchase order, I put a very large down payment down and was transferred to the loan department to complete the purchase. When the loan department (female??) learned that I only needed a small amount of money (between $5-8k), her tune changed and she stated that she wouldn't be able to get me approved, that's after running a credit check. She stated that bank will be me a loan for such a small amount! I called my bank and was approved over the phone in 10 minutes - what a joke! Bottom line is that she didn't want to be bothered doing the paperwork for such a small commission. She was also extremely rude to Moe Farooqi, salesman, who was very professional and didn't deserve being chastised by this lady, especially not in front of a customer. I am finally told my car is ready for pick up (2 weeks). When I arrive to take possession I noticed numerous dents in the hood (similar to hail damage) that weren't present the day I signed the purchase order. I was upset and told them I would not take the car and wanted ALL of my downpayment back. The sales manager who was extremely patient said he would call Mr. Zaka for guidance. When Ali Zaka, GM, was informed that I was not taking the car in its current condition and wanted my money back, Mr. Zaka stated I could have my money back minus the cost of his repairs (paint work, transmission seal). I told the sales manager that response was unacceptable. The next day I contacted KOONS Hq, Ms. Beth Kerr, (703) 790-9800, and explalined my circumstances; she is an excellent advocate for the customer and listened intently. The next day I received a phone call the next day from the GM that my car was going to be repaired to my satisfaction!
KEY TAKEAWAYS: 1) Do not give dealerships a large down payment; minimum suffices until you are ready to finalize finances - THEY COULD HOLD YOUR MONEY HOSTAGE! 2) Do not take possession of any car until you are 100% satisfied, regardless of how far along in the process; it's still their car! 3) if you decide to throw the dice and purchase a car from Koons you better have Ms. Kerr's contact information as she's your only hope for a positive outcome should issues arise.
FINAL THOUGHTS: KOONS brand/name is being tarnished because they are not hiring personnel with high integrity. Remember, it starts from the top down at each dealershp. My opinion, the best dealerships are those driven by customer satisfaction, honesty, and integrity!
All I can say is insurance fraud. - Disappointed Kia guy.
The only reason I'm giving them a star at all is because it wouldn't let me continue with 0 stars. I brought my car here with an insurance claim. Had water damage to the interior. They basically vacuumed the carpet and gave it back. What they were supposed to do was replace the carpet and headliner, find and repair the leak. I point out that the proper work wasn't done and they tell me parts are on order (after giving it back and saying the work was complete) and that they needed more money from the insurance company to complete the repairs. Lol. Cancelled all payments and took it somewhere else.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
Great vehicle purchase. - Ambra Cain
The sales person I had was Robert Plante. He was very friendly and professional. He seemed very knowledgeable about the Kia Soul and Sorento we were interested in. Our next purchase will be with Southern Kia because of his expertise.
Horrible customer service in the service department - Forte1
This place is ridiculous when it comes to getting your vehicle serviced. Can’t get an oil change unless you schedule a week out. Not willing to work with the customer if a loaner car is needed. i get that service shops get busy, but this place can’t be that busy. Will be going someplace else. No customer service at Parsons
Professional and friendly - Rnljames
We had a great experience buying our Kia Soul and will recommend First Team KIA to anyone who needs a car. When we came in, we were a bit dazed- we'd been in an accident just a few days before and our old car was totaled. Minu was understanding and put us at ease. We never felt pressured or steered into one model over another; rather, he was sure we got to see all that was in stock. He even assured us he could get anything else we wanted, he could secure any combination of colors and features quickly. As it happened we liked one in stock and he encouraged us to drive it for a few hours or overnight if we wanted. Once we were sure what our choice was, he and Marcus didn't waste our time. We felt the process WD streamlined, they had it down to a science. So while they were very friendly, we also had the confidence that they were professionally handling everything. I have already been back and got an accessory, and Minu was off that day but Marcus was there, and by now we feel like old friends. We're thankful we went there, we love our car, and couldn't have bought it cheaper or better anywhere else.
2nd Purchase This Year - DannyFM
These guys have earned a life long customer. Every aspect of the purchase was 5 stars in my book. Mike was my salesman for both cars I purchased this year, and i would highly recommend working with him. This latest experience was a breeze. I walked in on a busy Saturday Morning, i was on the road in my new car before lunch time.
F & I Manager