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I was warmly greeted by Mr. Johnnie a few moments after... - Manickae
I was warmly greeted by Mr. Johnnie a few moments after arriving, which was great because several dealerships in the area approach you before you even step out of the car. Mr. Johnnie was knowledgeable about the cars I had expressed interest in and offered a side by side comparison to help me make the best choice in a new car. From start to finish, Mr. Johnnie made my experience a memorable one! I was walked though all of the controls and operation features of the vehicle before heading home for the night by Mr. Johnnie. Mr. Aaron also came to greet us and talk about the two cars I was interested in, one of which they received 4 days ago so it was exciting to see as you can’t build it at Kia online yet! Mr. Sam worked incredibly quickly and diligently with finalizing the numbers and I ended with a better rate than I anticipated! Mr. James ensured that I understood all the terms prior to my signature on any document. I’m not sure who detailed my car but they did such a nice job and I’m proud to have Casey Kia on my car! Thank you so much to all the amazing individuals who helped me with my purchase today & happy holidays!
Top Reviewed Specialists At This Dealership
Excellent customer service, goes above and beyond. His... - Benjamin Deleon
Excellent customer service, goes above and beyond. His work ethic and friendliness is above all. Duval is very helpful and generous and knows his way around customers and how to help them.
Pre-owned Sales Manager
Great experience. Very professional and courteous.... - Jpdodsonjr
Great experience. Very professional and courteous. Explained everything in detail and made you feel comfortable in the waiting area. Had vehicle ready sooner than expected as well.
I have purchased vehicles for the past 10 years with the... - dreid10162228
I have purchased vehicles for the past 10 years with the dealership and I love the hospitality and friendliness the team bring.I have recommend several people to purchase.
Great staff, good customer service, happy customer - bas2a
Happy to finish the deal with them. Although had some misunderstanding in the beginning but Aly and Kenney handled everything in a very good way. Highly recommend them. Wish them all the best.
Had great exprience, JWilliams and leadership team... - Reggie
Had great exprience, JWilliams and leadership team treated me and my wife like we were VIPs. Dealership and service personel professionalism is second to none! If you want to buy a used or new vehicle head to KIA of Woodbridge, I recommend them to everyone!
Every time I go to the Kia dealer for service, it is... - cornellmdowns
Every time I go to the Kia dealer for service, it is always outstanding. Jessica Mawyer is the best service advisor I have I have every seen at the dealer ship.
Dennis was helpful, knowledgeable and kind. We were very... - sisgross91
Dennis was helpful, knowledgeable and kind. We were very happy to work with him and love our sportage! We can't wait to work with Kia again!
Very poor service! - Troy
Took my GMC truck in for oil change and recall. I was told it would take a couple hours for the truck to cool down to perform recall. That was 8:00 AM. Just before noon I asked, (what I think was a mechanic), what was taking so long. (Hated to interrupt his phone time). He said he would find out, after ten minutes with no answer, I went to the front desk, he said it may take up to 2:00 PM. 2:16 PM, finally paid through the nose for labor and left, got a block away and the lights started coming on; check engine and low coolant. Two hours later, finally out of there. I guess they take care of the drop-off vehicles first?? Even though they have free oil changes, I think I will change it myself next time. I can't get those vacation hours back!
I had a great experience with the service department.... - mike54lv
I had a great experience with the service department. Everything accomplished on my vehicle met my expectations and was preformed in a timely and efficient manner.
Willie is great person to work with in their sales... - carcraz7070
Willie is great person to work with in their sales department! I actually met him on the Buick side and he was willing to assist in any vehicle I wanted to see. The problem comes when you get the sales management.
There fees are ridiculous, be aware!!!!
They wanted to charge a detailing fee of 499 and others, ALL DEALER PROFIT. I would not recommend you even step into showroom.
My experience with Ourisman Chantilly Kia was... - Celeste Oliver&@
My experience with Ourisman Chantilly Kia was outstanding-truly the best experience I’ve had buying a new car. We were instantly greeted by Jay Wilson’s friendliness and ultimately he sold us a 2021 Kia Telluride EX Nightfall edition. He was extremely transparent, knowledgeable, professional and went above and beyond to ensure we drove out of the dealership with the car we wanted at the best price possible. I couldn’t ask for more professionalism from Jay or the rest of the team! We also worked with Tyler who was very credible and helped us finance the car and even gave us a few wise nuggets to ensure we maximized our money and got the best warranty and financing options.
Do yourself a favor and work with Jay at Ourisman Kia in Chantilly for your next car purchase! You won’t regret it!
Great service Department and AMBER IS GREAT - onec13
Amber is a great service write. She listens to all you say and the problem has always ben resolved under warranty for a couple of years. Cliff Clements and Obaugh KIA was responsible for having KIA replace my engine under warranty due to a cronic problem, even though it had 96,000 miles on it and the warranty expired at 100,000, and I did not buy the car from them! . They are a great dealership
Excellent - jadezt
Mr John Evans is always ready to provide the best prices and match your personal needs with the correct vehicle.
Mr McCormack form financing is the gentleman that makes impossible things be possible.
In addition, he explains the financing process and suggests what are the best financial terms and financing institutions, i.e involves the client in the process.
I’ve had Shwan every time and have always been pleased... - cwass29
I’ve had Shwan every time and have always been pleased with the service. He even called KIA to see if they would cover a pretty costly part for me (which they did). Very respectful and responsive.
I had a great experience. I needed to be in a car that... - peezoup
I had a great experience. I needed to be in a car that day, and i had extreme credit and payment limitations. They facilitated every need i had and more, and did it with a great attitude. Cant recommend enough!
went to 3 different Kia dealerships. Only this one was... - M&C
went to 3 different Kia dealerships. Only this one was able to correct the steering in my car. Bravo for Nick and his staff. TY
Absolutely the best auto buying experience of my... - Missauntlisa
Absolutely the best auto buying experience of my lifetime. No hassle no pressure, great pricing. The fact that I purchased a car in less than two hours (test drive, paperwork, tags transferred and drive off the lot) was amazing. We will forever purchase all automobiles from this dealership! We can’t say enough about the organization and skill set this dealership has. They are a team that works very well together and their system/technique is the best I’ve ever seen. A lot of other dealerships could be fit from learning this process. If your in the market to purchase an automobile I give Williamaburg Kia the highest recommendation. Don’t hesitate to contact them. You won’t be disappointed if your searching for a fair price and the best customer service experience in the industry, contact Williamaburg Kia!
Unbelievable - Marc C.
I rarely ever work in Winchester as an insurance appraiser. I have a 2015 Optima, suddenly when at home I had just appraised, got back in my car, to find the car was DEAD with no warning. I called the Kia Dealer service dept. for help, the person I reached said the Battery was Dead, with no warning of the battery going dead. BTW, I live in Martinsburg, WV 30 miles away. I had the car towed to the dealer which arrived around 1:00 p.m. This was on Friday, Sept. 20th, which also happened to be my birthday.
When I called Monday to check on my car, no one had looked at it, and was told it was 3rd in line, so I thought surely they would have taken care of the problem that day. NOPE, I was put off again. Remember I just needed a new battery which I later found out it takes about 15 minutes to install a new battery. At that point I had to rent a car that ended up costing several hundred dollars. Finally 1 week later I heard from the Service Dept. saying my are was ready. Total Bill $281.00 for a BATTERY.
The next day after picking up the car I went to where I typically get my car serviced, they said the cost including labor with the exact same battery would be $145.00 installed.
NEVER NEVER take your car for service at Parsons Kia Dealer Service Dept.
The service dept. is deceptive and will charge you for... - DDE
The service dept. is deceptive and will charge you for repairs not approved. Sales is predatory, and want your SSN before giving a cars price
Several Major Issues.... - jlarry07
I bought a BRAND NEW 2020 Kia Soul and after 5 months of owning it (1,600K miles), there was a transmission issue where the entire transmission had to be replaced. Although this is of course covered by warranty, you can clearly see the quality of the cars... brand new ones!
So I am sure that this will continue to be an issue after the warranty has expired... the customer service person who I spoke with over the phone from their service center was rude and completely uninformed - it was an overall unpleasant experience considering they sold ME a lemon of a car...
ALSO when I picked up my car from service, there was a DIRTY MASK left on my seat (gross) and they also didn't even vacuum my car or anything, which is obviously not required, but my last two cars (Nissan and Mini) ALWAYS provided amazing customer service and would always do a complimentary vacuum when you brought in your car - you'd think that would be industry standard when you spend over $20K.... but the dirty mask? No excuse for that....
Avoid this place like the virus! They are deceitful and... - Nitehawke
Avoid this place like the virus! They are deceitful and have dishonest business practices. They lure you in with prices, ads and flyers only to sucker you in purchasing a vehicle that is nowhere near their promises. I went in with one such flyer directly from their dealership to me and was told that "You don't really expect to get it for this price do you? This was just a marketing tool and if there was such a thing we would get the deal ourselves!" They offered me a deal that was more than twice the amount of the deal promised on the flyer. The sales manager Olivia argued with me that there was no such thing as an option to purchase a vehicle on a lease car and that the purchase price is always determined when the vehicle is returned. When I proved to her that the option purchase price was already listed on the contract when I first leased the vehicle, she copped an attitude and hastily transferred me to the General Manager David. GSM's excuse for not honoring the flyer and not doing the trade was that they did not need any Grand Cherokees even though right on top of the flyer it says " We are in need of Jeep Grand Cherokees!" The flyer also has bunch of fancy words like price promise guaranteed, No hassles, No gimmicks, No pressure but it was actually a major gimmick! The GSM David proceeded to defend his sales manager and said he didn't want my business. I have never been subjected to such a treatment especially by the management team of a corporation. Stay away from this dealership if you don't want to be a victim of a gimmick. They only want customers that they can sucker or take advantage of!
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Repair under warranty 2 times for 2 different problems - Garry
This Vehicle was purchased @ Hart KIA in 2011! Nelson KIA repaired 1 major problem that Hart would not Fix on Bank 1 with less than 50,000 miles! I paid Hart in 2/2011 to check and remove the valve cover to check for sludge! No Sludge! They wanted me to pay over $100.00 a hour for them to go deeper into the engine! I said NO! You could not fix it the 1st time. I took it to Nelson KIA,Hart had opened a claim to KIA and got paid 2 times! Nelson KIA has had it for 2 weeks and KIA paid for a rental,something Hart would not do! They Found the Problem,ordered the parts and will be repaired 5/14-15 no charge under warranty! I am over 60 yrs old,Nelson will not take advantage of older Women or Men! I wish I could say the same thing about Hart KIA! I have sit in the waiting room @ Both Company's! Customers and repeat customers is how you make a Business! I have sat there @ Hart and wished I could HELP THEM! NEVER @ NELSON KIA!
Service - Fred
Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.
Kia Service - Jessica C Sedona Kia :-)
Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)
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Business Development Manager
General Sales Manager